The hotel had very courteous staff, who were always available to help and offered helpful suggestions and recommendations. Rooms were a bit small but sufficient. Bathroom was too small for two people, and a door would have been nice for privacy.
Great location. Friendly staff. Room was not fully cleaned. We were put right next to the kitchen, which got pretty loud around 5 am.
Loved it all! Comfy bed, great balcony view, but private, great meal in restaurant, very pretty surroundings
Ambience, native American theme Room rather small, expensive
The architecture and artwork were very nice. The staff and the restaurant food were very good. The walk to The paza area of Santa Fe is about 12 minutes but there is also a free shuttle.
Used the spa and it was excellent. The staff was professional, friendly, and most accomodating. Upgraded to a mimi suite and the room was spacious and comfortable. No
Good location, perfect rooms, excellent dinner (and personnel working at that time). Staff working at breakfast time is rather bad tempered and really in no hurry at all (you have to ask for any attention). But the only shortcoming.
The feeling of friendliness and comfort.
Location, extremely friendly & helpful staff, fresh b'fasts, sherry in afternoon, attractive lobby & property, clean comfortable rooms w/ local decorations--& the ac was not noisy. The chest of drawers that required the cabinet doors to be totally open before you could pull out drawers. Even then the drawers rubbed.
Everything, especially the breakfAST.
We had a family reunion there.We were from NY, San Francisco & Boston.wish they had Catholic TV. In this historic,holy town. Who cares about all the sports channels. That won't get u into heaven. Swimming pool was 87 degrees in winter& pool is open all day. Nothing.
Attractive with nice amenities and great location. Maid tried to get in our room to clean at 8 or 8:15 two mornings of our stay. We were sleeping in and this seemed a bit early. Cleaning staff were also talking loudly outside our room.
we were upgraded to a suite and were comped breakfast and a drunk
Shopped and visited art galleries. Our room was small and not having a tub was a surprise.
the possibility of having a shuttle to the plaza anytime was great !
the food ,' the ambiance', the silence, the people.
Food! Getting the new york times, Location, "vibe." Included parking, gym, breakfast unlike many other sf hotels. Personal butler
Ours was a luxurious stay at a reasonable price. The rooms at the Hacienda are very nicely appointed and spacious. Staying nearer the Plaza would be better but the decent location combined with free parking and shuttle is still very good. The private entry and helpful staff help make this a safe and enjoyable place that we would come back to.
The breakfast room was so sweet and the breakfast was delicous. Loved the fireplace in the room! Nothing
Location and staff were great. Sue the owner was genuinely very friendly. Very good all-around experience. No
The hotel and rooms are lovely. The staff is friendly and helpful. The included breakfasts are fantastic, best hotel breakfasts. It is weird that there are no TVs in the rooms. I'd prefer to choose NOT to turn on a TV than to NOT have the choice. Also my king bed was 2 twins held together with a pad down the middle. Extremely uncomfortable --they moved me to a queen. Much better!
The owner was great! Very informative/helpful, and truly cares about your experience there. Quaint & quiet space & location, yet so close to downtown. We will be back :-) Being slightly picky here... We upgraded to a room with a fireplace, thinking it would be a larger space. It was 'slightly' cramped but, still very good value.
Had to walk down the hall to use the bathroom.
Lovely ambience. Fantastic, healthy breakfasts. Within walking distance of the plaza. nope
For a larger B&B, the homey comfort was still there, with plenty of quiet comfort, and excellent breakfast, PLUS a great knowledge of Santa Fe.
I liked the attention to detail, the fresh flowers, character of the rooms, the coziness, the breakfast and outdoor seating area. Really loved being a short walk from the plaza and free parking. The lights from the parking lot next door were very unfortunate and took away from the romantic outside patio area. However friendly, clean and comfortable, this hotel was very pricey for us.