Close to touristy areas It might be a 2 star hotel but that doesn't mean you skimp on cleanliness. It was also SO loud, even at 2am. When we called to complain about a domestic dispute in the room next to ours (throwing furniture and screaming) they said they'D get to it when they can. Didn't happen.
It was very clean, great localization, in the center but no notice when you sleep! Loved it Liked it all
The staff were nice. The hotel is in a very seedy, unsafe area. The room was cramped and even though it was a non-smoking room, it smelled like cigarette smoke.
everything! The welcome by the reception staff, the cleanliness of the hotel and room, the ambiance, the breakfast service and the "black" head waiter who was very pleasant and graceful in looking after us. The restaurant prices. 5 euros for tap water served from a bottle. Martini served straight in a regular glass rather than in a martini glass.
The AC worked great. Our non smoking room reeked of cigarette smoke.
The room was spacious and clean. The breakfast room was an absolute horror, with hundreds of tourists fighting for food and a table. The facility is a disgrace to an otherwise decent hotel. The water in the shower was too cold and the pressure too low.
Great position: very close to the city center, to the main attraction and to public transportations
Very good hotel for the price no
Good location; nice staff; Spacious lobby and bar gives relaxed athmosphere and room to relax. Rooms basic but clean
Excellent location, great price, good breakfast(included) The staff that received us wasn't so helpful and had a bad attitude
--the efficient check-in --the very large (by European standard) of the room --the absolutely excellent buffet breakfast included in the room price
The location was great and next to the centeral turistic spots. The staff was kind and allowed us to late check-out Excellent breakfast buffet. The room was cleaned everyday, and was fully equipped. WI-FI signal was poor and the room. There is no tea/coffee making facilities or bottled water in the room. I don't have antyhing else to say.
Fabulous service from the Concierge, ALL staff v courteous, helpful and the best service I have had in a hotel for a very long time! The room maid even put a bookmark in my book!
we liked the quality and luxury, and the staff's friendliness as well as the italian restaurant few things minor like no iron board and was a bit pricy and minited room service options
helpful staff, center of the city for the price i paid, wroth it!
location is great! we had problem with room service. couple of days before arriving we ordered, prepayed a small birthday cake for 60euro wich they could not take to the room from the kitchen in 45 minutes after asking for it, so we could not wait for it. They explained that they were to busy.
Location is fantastic; staff is wonderful. It's a very nice hotel.
Quick check-in, discreet personnel
Very central, easy to walk anywhere in city center, very good hotel facilities and friendly hotel staff. Because of the very central position of the hotel, street noise goes around the clock day and night, which is a problem for the rooms looking at the streets.The bar served moistened nuts and the reply was "this is what we have".
Staff friendly and efficient, concierge particularly
Location not free internet
A bit overpriced, the breakfast good but to expensive. The best is the location !
Location was great - Nice rooms and good breakfast. Hotel is only two blocks to Grand Place. Close to good restaurants and spots for a nice Lambic. Make your own waffle for breakfast.
Very central and luxurious..Alberto at Reception sorted out my Blackberry phone by ringing through to England..Staff extremely helpful and polite Thankyou Alberto! Great breakfast also. Very noisy at night as it was in the centre of the city cars hooting people screaming avoid front bedrooms
Ideal location for tourists, beautiful rooms and the most amazing beds. Staff so help full and friendly. Only thing booked a late check out on our last day which was no problem they changed it from 12.00pm to 1.00pm the house keeping came into the room just after 10 we were still in bed.
Very clean.good service. Tv non functional! Extreme difficulty in finding the parking garage. No free internet.
Great reservation, great hotel, great weekend !!! None
Room, spacious feel, cleanliness, comfortable beds and bed linen Aircon in bedroom inadequate - too hot. The fact that our internet booking had not been transferred to the hotel, who had no record of it on our arrival and, thus, could not provide the essential kingsize bed that we had specifically requested due to back problems. Fortunately, they had one room still available but with 2 queen beds and were not prepared to consider a discount or anything else by way of compensation as a gesture of goodwill for the fact that they had not received our booking due to no fault of our own and could not provide what we had requested. Would recommend the hotel (see below) with the caution that if one had booked via the internet, the booking may not have been sent to the hotel and to ring hotel to confirm.
its very nice hotel and room and its super location ! i will recoment this hotel for another people. can be cheaper breakfast )))) but its nice breakfast
Location is good. Building is too old.
Not sufficient tables for breakfast (you hale to wait for free table)
It's location was excelent and the hotel generally was good.
Location is super. Nearby all shopping Parking is not free and expensive and not convenient
Very nice place, good breakfast, clean rooms, good location next to the city center
In the centre of the old town and very close to good but expensive restaurants. Also 2mins from grand place and shopping street. Rooms over priced but clean + comfortable. Good 30min walk from eurostation but Metro station just behind hotel. Excellent buffet breakfast Expensive room rate on weekdays. Not a bargain holiday. Room for 3 is a camp bed arrangement in a 2 bed room, so quite squashed with little floor space and inadequate wardrobe/ draw space for 3.
Very quiet despite central location Streets around it covered with garbage. City workers on strike?
Location The internet connection because is paid.
Very good location, close to Grand Place Easy to get there from the airport
Location, hotel decor.
The perfect location
Near the center;the kindness of the staff;price worth
This hotel is located very close to Grand Place and to Brussels-Central Metro station. The staff was very helpful. The rooms are clean ans have modern furnishings. We would stay there again. The Internet connection, Breakfast and the Restaurant were too expensive.
Great location, convenient for all shops, bars and transport. Relatively quiet for Brussels city centre hotel.
Great location, spacious room, good breakfast, close to parking, friendly and helpful staff.
A great place to stay with good facilities and great staff. Even one of the staff gave me a lesson in ironing! :)
The room was great. the hotel was difficult to find intially.
The location and the view from the rooms in the upper floors of the hotel. (stayd there many times!) Slow service at the reception
I like it is close to Grand Place I missed duves
The location is exellent and the staf is very friendly and helpfull. The breakfest is good but not cheap,
good breakfast I asked for a non-smoking room but got a smoking room
Clean,comfortable,friendly and well priced and with an excelllent location.
Beautiful new hotel, our room looked amazing. Excellent location.
Had a great time would stay there again no
Excellent location for restaurants and Grand Place Perhaps some modernisation of the furnishings would be nice
Friendly staff. Good breakfast. quite and clean room. excellent location. No, my stay was without complaint
Location was central for site seeing, price online was good. Friendly staff for our brief interaction. Great room, really spacious which was a genuine surprise in older europe buildings. Good hot water and amenities. Big caveat... this was the weekend of brussels beer week fest so maybe it is not nearly this bad normally without the partiers...But, Very noisy from the outside alley/bars all night (til 6am when we got up to leave). We live in baltimore and are used to traffic and sirens and people. This was not normal amounts of noise. The old windows/building let in every single conversation and beer bottle clink. Pretty much not sleepable without the jet lag. As we checked in another patron was demanding a refund and trying to check out because of the noise. I see why now...
I have stayed there off and on for some years - it is very friendly with an excellent location and the view from breakfast is great.
location, free breakfast room smells to pee, no joke, I arrive to late, window was open, ok I close it and start sleeping, then smell wake me up, I thought maybe the toilet wasnt clean properly, close the door of the toilet, smells continued, change position, nothing changed, it was good I only spend one night, so avoid room 501 and I had to paid 4.25 extra that wasnt posted on the website
service at reception quality of the breakfast, could be better, offer of hot meals could be wider (Only eggs and bacon)
The location was really the only thing going for this hotel. Its only a short walk to the Grand Place. However I would not stay again as the quality was poor. The room was very small, cramped. The bathroom had exposed wires on the hair dryer, the ceiling had damp patches. There was an electrical adapter which we removed to plug in our phone charger, when we replugged it I got an electric shock. I advised the receptionist of all the issues and he simply noted them on a post-it pad and said he would mention them to a colleague. not good enough.
Walking distance to the train station. Three minutes from Grand Place!! Great location for restaurants and shops. No direct access by taxi . Hard to find the first time. Very hard.
Warm comfortable and 2mins from the Grand Place Safe didn't work
breakfast it very nice and the hotel is near of evrything.
Short walk from the train station and very close to all the tourist spots. Great value for the price. Very nice continental breakfast with a view! We stayed on a Friday night and the bar across the street didn't stop playing music till 4am. Noisy people in alley till 5am. Bring earplugs or request a room not facing the street!
Leaving the hotel I woke up 3 times to find the room filled with a smell of rotten eggs which me me feel ill and had to change rooms. the second room was fine, but much smaller.
Excellent location, within easy walking distance of the main sights and public transport system. Accommodation was clean & tidy and staff most helpful & efficient. Our room was faultless.
Clients are very good taking care of.
The relaxed attitude and comfort, that made it a pleasure to stay for our weekend visit to the Christmas Market Would like tea making facilities in the room
nice rooms, good breakfast. power on my shower was low and took a long time to heat up in the late evening.
Excelent location, good breakfast
Location near the Grand Place, internet service, godd breakfast and helpful staff.
Nice rooms, great location We could smell the sewage in our room. When we confronted the staff about it, they said yes, the sewage line runs under the hotel.
location was good, staff was nice the room was horrible. awkwardly placed in a dark corner next to the service elevator and stairs. a lot of noise of staff moving stuff, walking up and down the stairs at night and early morning. definitely not what I expected from this hotel which seemed nice from the pictures. I felt cheated and very disappointed. If there was a way to request some kind of refund or compensation, I would.
Great location, full breakfast, affordable wifi went down a during my stay
Very central and clean
very near to the centre the windows at the backside are very very old!!! and cannot be closed
hotel location is really good.everything is very near.breakfast buffet is also ok. hotel needs renovation. rooms are very basic.elevator is extremely slow. hotel should have large signs outside-now it`s difficult to find.
Centrally located but quiet for very comfortable stay. Staff are very helpful. -
location is most convenient
Style, comfort, excellent breakfast Avoid rooms on street, esp rue du Marché aux Poulets. Noisy
Good location, about ten minutes' walk straight downhill from the train station (note that the ten minutes will all be on cobblestones, so if you're rolling your luggage, like most people, you'll be clattering loudly all the way there, through the center of the tourist area). Very friendly and helpful staff. When we arrived much earlier than regular check-in because of an early-morning flight, the young woman at the front desk had no record of our reservation, but had us sit for a few minutes while she emailed and phoned, and eventually she found a record of it. Jet-lagged and fading fast, we were allowed to check in a couple hours early, as soon as a room was ready. When we woke up from a nap to find that it was raining, she went to the back room and found a forgotten umbrella to loan us (we returned it when we left). Good water pressure in the shower. Good wifi. Room was tiny: when we brought our luggage inside, we couldn't move around (and we only had one suitcase and one carry-on each). We had to get really creative, finding ways to stack our things, using the top of the wardrobe (luckily, I'm extremely tall) to get a tiny amount of floor space. Not very clean at all. The luggage storage was shockingly filthy, with trash strewn around. Across the street is a pub, where people were still partying after sunrise, making us feel a little nervous when we checked out at 6:30 a.m. and had to go clattering up the street past a big crowd of drunks. Breakfast didn't open until 7:00 a.m. (but when we checked out, all the food was already sitting out at room temperature). And the easy downhill walk of ten minutes from the train station turns into a challenging uphill walk of 12-15 minutes back to the station, towing clattering luggage over the cobblestones.
Convenient location, nice breackfast Tiny rooms, poor sound isolation between rooms and corridor, did not change my wet towels...
In the center of the center of the city!! Great location! A bit expensive if You do not book with promotion.
Central location, good buffet breakfast
The wireless internet was working perfectly. After booking a non-smoking room, the actual room had the smell of a tobacco shop. Also the invoicing was a bit problematic, as the Hotel was unable to indicate my address on the invoice, however they had it from the moment of the booking. Besides, the breakfast could have been better for this price.
Moderately good location, clean. Some of the staff were snooty. No generosity. Everything had a cost to it, except for internet.
Easy check in, modern decor, close to grand place and walking distance to train/bus station No
Great location, very clean Very basic accommodation for the price, noisy
Great location, reasonable prices at the bar. Everything was extra, breakfast, luggage room, (wi-fi access expensive)
perfect location, great clean rooms, great service & facilities - 100% recommended Our room was on level 6 - and the lift went to level 5 only so we had to carry 2 large luggages by hand using the stairs, and that is very unpleasant especially after a 3-hour train journey.
Very close to the town and train station. Great breakfast. Our room was a nonsmoking room which smelled badly of smoke, maid did nothing to improve the problem after complaining to hotel mg.
The location was excellent Very long process t check out
The hotel is located right in the middle of all the touristy sights you want to see in the grand place. The staff is great they speak English and 7 other different languages. The rooms are clean and the bed is comfortable. What I didn't like was that breakfast was not included and the city tax you have to paid at the end of your stay. City tax is about 4.75 euros per day.
Great location very near the center and the train station
I didn't like anything particulary. all very basic for the price. The rooms are cold and noisy. You can hear your neibour and doors banging.
Breakfast is OK, but could be better for 14 EUR. There are several places nearby you can get breakfast for less. Great location and confortable stay. I recommend it.
Very convenient and provided what I needed (for a short business trip). Breakfast was a bit so-so, considering the cost.
Very good location, everything is around th hotel. The breakfast was excellent and the rooms are very well furnished There was no ınternet connection at the hotel