aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
The staff, the balcony, the room and the aquriam.
service staff was very helpful and polite, above expectations room could be warmer
We loved the hotel...great location, beautiful decor, comfortable and clean, plus the Aqua Dom view was outstanding! We'd stay here again in a heartbeat (and we will be back!) Nothing!
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
Location was amazing. Lack of air conditioning, though I gather that's usual for Germany.
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
location,quiet,breakfast our second room (for our friends) was dark and small but quieter
Good location (in 3 minutes away from museums' island and Berlin's Dome), very tasty breakfasts, responsive staff
Spacious room. Quiet. Location not quite near busy metro.
the situation, comfortable beds, clean, good breakfast and timetable
Very convenient for transport to sites, shopping etc. Very close to good restaurants, bars and other evening entertainment. Staff were friendly and helpful and the meal we had in the hotel was really good too.
Location and price Furniture ( looks cheap)
Welcoming, very good location indeed (1 minute from S-Bahn, Hackescher Markt, Alexanderplatz, bus stops, cathedral, etc... yet extremely quiet), comfortable and quiet room. Room was a bit small, but it was a single so I'm used to this kind of thing and it was better than most.
The position of the hotel is great and the room was clean and comfortable.The breakfast we excellent.
Convenience to museums and S-bahn You insisted on 50 euros for a 2-hr delay in checkout, which we chose to avoid at great inconvenience to our departure
central location, reasonable price no bath tub, internet expensive
I was a bit disappointed as I expedted a better design/ quality. I booked a superior room but actually got a 30m2 double room with just one window. Also the traffic noise during the night was a bit ennoying. I would not recommend it to others as you can get better accomodation for this price, e.g. the "Q". Please see above
My husband and I stayed at this hotel for 5 nights and we had a wonderful time, we stayed in the executive suite which was large bright ,modern and clean all in all we enjoyed our stay at Lux 11 and would definately stay there again as the location was also good! A couple of the reception staff were not so friendly and they forgot our morning wake-up call, luckly I woke up anyway!!
It was calm, clean and comfortable, and the staff were welcoming and helpful. Felt that the supply of tea/coffee bags was inadequate, they should have been replenished each day. We also felt that the breakfast was mean and overpriced for a hotel of such a category.
Near Alex Platz and nearby bakery and minimarket.
Excellent location. Staff are friendly & helpful. Design of room is very modern, amenities used are of good quality "Aveda".
very central no porter to help with luggage.
I liked the restaurant, excellent food and very nice service. Location is great too. Reception area and friendliness of the staff too. The elevator and the corridor leave an impression that you are entering an old building; not very fancy for a design hotel. The room was very cold when I arrived (the guests are supposed to turn the heating themselves?!). Also the view on the backyard is not very nice either.
everything was very good, the size of the room and the price were excellent
Great location for Mitte district, travel, shopping etc. and very good hair salon downstairs. Staff were not at all helpful when asked to assist with restaurant bookings/recommendations or usual requests that you might expect to be met e.g. a telephone call when the room is ready as it was delayed when we had arrived. Furthermore, we paid for a balcony room but did not get one. When we complained about this upon receiving the bill, we were told that some superior rooms had no balcony.
Great unique and hip hotel for young travelers, fantastic location. Poor option of late night food & staff did not mention breakfast was extra (appeared as though it was included).
Location of the hotel is good. Many restaurants and shops around the area. The hotel staff did not give good instructions for public transport. The tap in the sink is very low makes it very inconvenient to use. You may not want to share your room with a friend that you are not too familiar with because its a open shower and sink area which is right next to the bed.
excellent location, cleanliness only one power socket in the room
The Hotel is fantastic great modern feel, staff were excellent, good mix of restaurants within 2 min walk, Breakfast was buffet style and great value at €7.50
New hotel, very comfort and clean room Air condition not working properly
The quiet and relaxed feeling in the hotel There was not much space to sit at breakfast and a lot of lines to get to the drinks and the food
location, cleanness, simplness, easy modernity and style, and that it was brand new the fact that we had to ask for additional soap and shower liquid, becayse we did not get any new ones the next day.
It was a great hotel, very clean, nice staff, good breakfast and the location was the best! It was not possible to switch off the light in the ceeling to only use the TV, bathroom or bed lights. Very frustrating!
Great Hotel...It's our second time in this hotel.. and it won't be the last...
Easy to find, great value for money, friendly and helpful staff, fantastic location
Friendly helpful staff and great modern hotel in central location.
Excellent location. Well appointed room (it felt better than a two star) and helpful staff. Clean, well serviced, quiet and comfortable. Nice breakfast too. No complaints.