The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
service, style, class, location
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
view from the room
very comfortable luxurious hotel with easy access to the old town Bern.
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
View over bahnhofplaz (sadly currently a construction site) and big bathroom (at least to those I've seen recently).
The location was excellent. The hotel is across the street and within view of the train station. The main shopping district and historical attractions are on the same street as well. It is somewhat shabby; there is absolutely no attention to decor. It looks as if the owners bought the cheapest materials available and patched together a hotel. In a nutshell, the room was ugly. It did not look like the photos on the website - ha! Specifically, the glass walkway/bridge in the foyer had two broken panes. The carpet was stained and made of a rough-looking "industrial" material. Countertops were an aqua formica that did not match the cheap tile . The drapes were just hideous. This hotel would be a good candidate for "Extreme Makeover: Hotel Edition." Having said that, the room was clean and everything worked properly - I just wouldn't recommend this hotel to anyone needing a room for a special occasion or to entertain.
Very convenient for station and old city of Bern. good city hotel.
Location of hotel and friendly staff Very slow elevator and a lot of noise from street during a night
It's really close to the railway station. Room is clean.
Staff was friendly and very helpful
Great location for access to the train station and the Old town. The reception staff were always friendly and helpful, and the room was cleaned well each day, (although the duvet underneath the clean sheets was a bit nasty). The room walls seemed very thin, and you could hear people in the other rooms all the time. I had a room on the main street side, which was also quite loud at night. Absolutely no facilities, the bed was pretty bad, breakfast costs extra, and frankly for the money it costs per night, it should have been a lot better. Having said that I've stayed in several Bern hotels now, and whilst I love the city and Switzerland, it is always way overpriced for what you get - even when using the bookings.com discounts!
Great location in walking distance from the train station. Our big room was decent looking and clean. Quiet (our room was to the back). Ridiculously expensive Internet and breakfast. Too many smoking rooms and no guarantee for a non-smoking room at booking time (not surprising in what seems to be the smoking capital of Switzerland).
Location Beds are too soft
Excellent location: close to everything but no traffic noise
location right in the center of the city fairly small rooms, facilities
Very good reception arriving after midnight.Good beds and breakfast and very central location The bar closing on Sunday, automatic beverage boxes out of order.
Very conveniently located to the train station. Good breakfast. The beds were terrible--the linens were rough. The room was sterile, with no character.
Clean, near the station，the breakfast is good No wifi in the room
Convenient, clean, recommendable
Our room had a balcony, had on-site washer and dryer, breakfast was good and the breakfast staff friendly. No air conditioning so we left the window open at night and we awakened by street construction/trash collection noise early in the morning. The laundry on site is great but is only one person at a time and if someone leaves their stuff then no one can use the washer/dryer so you have to wait around.
Very nice and clean place! Good location right in the heart of the old town!
Free use of the internet/central location Room extremely small for a single room but comfortable.
Location and helpfulness of staff. General feel of the room was very disappointing. Difficult to think of this as a three star. Coffee machine had no water.
Central location. Room was modern, clean and comfortable. Staff extremely friendly and helpful. Amazingly good free facilities which was a nice surprise (games room, internet room, tea/coffee room, tv room, fitness room, rooftop terrace).
Very central position No porters to carry luggage
Nice staff, clean room. Everything is reasonable It is not so easy for me to find the hotel.
Convenience to railway station No
it is clean and well situated the carpeting of the stairs leading down from the 1st floor
Excellent location, modern design
Service was curtious Bed were very hard, bathroon was limiting, locaiton was not the best
.Hotle location excellent for historic part of city Room was tiny and bed very uncomfortable. Breakfast was very basic and more than disappointing
the location there was no free internet in the room though the web page said so :(
The staff was very friendly, helpful and understanding. The bathroom was beautiful. My room was a bit small.
Outstanding welcome from reception and follow-up from owner. No
complementary airport shuttle and complementary luggage storage was great limited access to free internet and the high cost for pay access was disappointing
The location was very good and the staff friendly and helpful The room was far too small and was poor value for CHF 175
Free computer/internet room. Room very small - more of a cabin with "flat pack" bathroom built in recently.
The hotel is perfectly situated in the centre of the old town, and three minutes walk from the famous clock. The pillows on the bed were not good, and the mattress was hard.