Nothings Really poor management & unfriendly to clients. Description on the website is big different to the actural.
The location of the hotel was ideal. It is a very short walk to Piazza San Marco. The hotel is also right next to some water ferry stations, which makes transportation easy. The staff serving breakfast were great. Air conditioner was not working.
Take a water taxi to Piazza San Marco and you are only a few steps to the hotel. The hotel included a free boat trip to Murano to see a glass blowing studio and they also offer a one-hour boat tour around town in the afternoon for only 25 Euros per person. A decent hot and cold breakfast buffet was provided by the restaurant out front. We also enjoyed a dinner of traditional Italian specialties at the same restaurant in the evening. Our room was an inside room, so our view was only the courtyard area - but that was okay because all we had to do was step out the front door of the hotel and we were in the heart of beautiful scenery. If you request a waterfront room you will have gorgeous views. Our room seemed to be recently updated because everything looked clean and brand new. The bathroom was small but very modern with a relatively large walk-in shower - and it also looked like it had been recently renovated. The hotel common areas were undergoing renovations during our stay, but it did not disturb our visit at all. The hotel thought of everything - like a selection of soap products, hair dryer, mirrors, convenience packs, robes, etc., but it took up a great deal of space in an already tight bathroom.
All personal were really good
My room was amazing Overlooking water Great decor Bathroom was awesome Loved everything. Really!
The only reason I booked and paid a fortune for my room at this hotel was for the veiw , I was not given the room I booked and my veiw was rubbish . Would not recommend.
The view, the location and the room.
The room was beautiful, the staff were friendly and helpful, and the location was perfect for reaching all the sites in Venice that we wanted to see. none.
Location, super nice staff, new rooms. For the price we were expecting a better view on the room. On the contrary we were situated on a back building
Location Breakfast Very dirty furniture.
The front desk staff were excellent. They were always friendly and helpful. The location for this hotel can't be beat. It is on the water with an amazing view and close to St. Mark's. Venice is beautiful but you are always lost on the winding streets. We never had a problem finding our hotel again because of its location. We had a very cool high tech shower but it leaked.
Beautiful old hotel. small rooms, but efficient and comfortable for 2 people. Great decorative touches in the room. Our room had views of the grand canal, with windows that could've opened for a fresh breeze off the water. Breakfast included in the price of stay, and was delicious, with many options on the buffet, fresh made cappuccinos, and views of the water. Extremely easy access to vaporetto, minutes walk from San Marco and many restaurants and shops. Very friendly English speaking staff A con for some: we had to climb 2 flights of stairs to our room even after taking the elevator, which was fine for us, but may be problematic or some; the elevator was tiny, which seems fairly standard for Italy, but good to know. In general recommend packing light, no matter where you stay as navigating over bridges in the city can be challenging with big bags!
This is a superb hotel, in a cracking location, litterally a couple of minutes walk from St Mark's Square, and seconds from the airport water bus stop.. The room and public areas were lovely. We saw no evidence of the staff being unhelpful, quite the contrary, they were very efficient, friendly and welcoming. Recommended. Nothing
the location, the history and interior fittings of the room,we did not really use any of the facilities we were not there long enough the receptionist said we had a restricted view, this actually meant no view , you could touch the building opposite, this was very dissapointing
comfort and design of the room,view breakfast is too expensive
Definitely the location and the cadre, interior opulent surroundings. Professional and courteous concierge service. Comfortable large bed. The magnificent rooftop terrace. The only reservation was our room which although very large with high ceiling yet was quite dated, some worn out furniture, rusty heating grills, insufficient lighting, and mosquitoes. The bathroom was especially not up to par and to the high standard we expected.
The courtesy of the staff, nothing was too much trouble, the room was fabulous and the food superb. The location was just right, the hotel itself was a fantastic building and the decor was out of this world. No
Location and nice hotel restaurant. We could celebrate the second birthday of our granddaughte with the song of the staff. Expensive
Doing nothing for a week
The Terrace Breakfast
The fantastic views across the venetian lagoon - main reason for choosing it. Service was also very high - they really wanted to help, even when the hotel was busy. A true 5* luxury hotel for a special occcasion. Everything was very expensive but it is a 5* hotel in Venice so you can expect nothing else! having a room ovrlooking the lagoon was great but you also get the noise - there is a major waterbus stop just outside (24 hour service) and a continuous flood of tourists passing so you are right in the middle of the bustle of Venice. Choose a room without the views ora hotel in a location away from San Marco if you want peace and quiet.
extremely professional staff, wonderful room, amazing location, a simply extraordinary hotel nothing
Our biggest concern when booking a hotel for Venice was finding a hotel near the bus (vaporetti) to avoid dragging the suitcases. We could not have asked for a better location than hotel Paganelli. The stop San Marco/San Zaccaria was 200m from the hotel. The room was clean and spacious. The room smelled weird but I would guess that all the hotels in Venice smell the same due to the humidity from the water.
We were lucky to be allocated a spacious room and the location is excellent.
Very clean and beautiful hotel. Recently renovated a year ago. Personable and friendly Multi-lingual speaking staff. Convenient access to San Marco Square, Oltrex, other shopping, eating, and sightseeing places. Would have been a great time saver for us if they knew of multiple various local restaurants, times open, and locations to suggest to guests for consideration. The one (and only) place they did suggest had great food and somewhat formal service and was easy to find.
everyone was very pleasant & helpful/great location nothing
We stayed in a "superior" double room in the main building on 11th October. The room was small, dark and terribly cold. The bathroom was also cold. We asked for some heating, but the manager refused and argued that the heating will be switched on only end of October. So we froze horribly the whole night. The hotel should control the heating by the temperature and not by the calendar date.
the decoration in the room and the location of the hotel is great!! but the floor of the hotel is not smooth~~
Recently refurbished rooms so very clean. Great value for money. Fantastic location, just 5 mins walk to St Marcs Sq. Really happy with our whole stay. Shame the roof top was out of bounds due to under construction
centrally located. very helpful concierge a little loud on the street side.
that its right bang opp st mark/st Zaccaria water taxi stop.........it cant get more central than this hotel............it is so convenient you step out and your in the madness.........tourist / restaurant / water taxis / st marks square is just 5 mins walking distance.....i also stayed in another hotel inside but the experience here was just too good.........their breakfast was also excellent....we got one of the sea view suites which overlooks the port.....its really amazing........the size of the rooms were really good......i recommend this hotel to anyone........ya but i stayed in the new wing which is on the st marks port............... there was this Chinese guy (i think he was the night manager)after 9.00 pm........he was rude and had too much attitude.......the whole hotel staff was so nice but only this guy had a big problem......
Everything was amazing at the Palace Bonvecchiati, location is great, Staff so helpful! Would definately go back!
What I preferred in the hotel was the location. The room was nice, spacious and clean. The view from the room was not good. The breakfast was poor.
The staff was very courteous and helpful. The room was more than I expected and very comfortable.
atomosphere and comfort, very accomodating. Good service from staff
The rooms are well designed and the bedding and towels etc exemplary I think the breakfast could be much improved, it was a let down.Making the Internet connection was difficult.
location, comfort and service. the coffee at breakfast was awful. strange when everything else was so good but even the germans were drinking tea instead!
Great location, great staff and nice room. For the price, the breakfast was quite poor. Needed to be more choice of fruit, breads and cereals.
the quality and good taste of the decore. the sauna and swimming pool not working and the lack of apology or compensation for it
Went to celebrate 20th anniversary. Stayed in a 3 star hotel in Venice before and this was certainly more posh and the price tag reflected that as well. Nice amenities that we were not aware of: breakfast was included at the restaurant, 30 minutes per room of private sauna, jacuzzi or steam sauna time per day. Hotel is a 5 minute walk to St. Mark's Square etc. Staff are very well dressed and say the right words, but I never sensed any authenticity, warmth, friendliness, etc.. I asked for assistance on several occasions from different people related to getting to the airport, a restaurant recommendation, directions, etc and the responses were typically curt and robotic. The only exception was the porter/bellhop from the Philippines, he was great. I would expect more from a 4-star hotel when I'm paying $400-500 per night. It was as if they didn't like their jobs. The same experience was noted in the restaurant which was located in the sister hotel next door. Doubt I will return given the opportunity.
Location, Confort No Complaints
location bar prices
When staying here, I liked the way the hotel was decorated, very typically venetian but beautiful. I enjoyed the breakfasts, and the staff were very friendly and helpful. our room was plenty big enough and the walk from the hotel to the main square only took 2 minutes!
Arriving by boat; Location Must improve breakfast
rooms very nice, location good.... staff very nice except for one person at the desk who soured our experience.
The staff were very accomodating, especially Antonio, who provided excellent references about shops and places to go, and provided excellent assistance with my computer.
Closeness to san marcs square. View over bridge of sighes Price of drinks, extras for eggs etc at breakfast
Great location.Excellent helpful staff Room a little on the small size but adequate
beautiful room-lovely celilings, tastefully decorated Be careful with booking water-taxi service via the hotel. Agree on price and request pick-up at the hotel's mooring area on the hotel side. We were asked to walk with our luggage through the streets to meet a water-taxi at another location. Fee requested was Euro 60 (for three stops!), which we did not accept.
Perfect Location, very welcoming, comfortable. Overall I would highly reccomend.
A lovely hotel in a great part of Venice, near St. Marks square. Clean rooms, nice breakfast. Our standard room was tiny. We could barely open our 2 suitcases up on the floor side by side at the foot of the bed and pass by to get to the washroom. The room was just bigger than the bed.
very friendly and professional staff and perfect location of the hotel.
Everything was perfect. The staff was friendly and very helpful. My wife and I and our 8 year old daughter were very comfortable and really enjoyed the services the hotel had to offer. Breakfast is excellent and you can also order items from a breakfast menu for additional price. We plan on returning to Venice in the future and will make sure to stay in this hotel again.
Location was absolutely perfect. The restaurant staff were amazing!!! However, I wasn't too pleased with much else considering how much I paid for the room. The room key is unnecessarily large.
Although i stayed for 1 night only, but i definitely enjoyed the hotel. the location is excellent, though you should know exactly at which station you should go. the staff were very friendly and helpful.rooms were very clean and they have an amazing decoration and every corner says Venice.
Unusual. Helpful staff. Wifi limited. Facilities need updating.
The perfect place to stay while visiting Venice! Close to everything, wonderful staff who went out of their way to be helpful and accommodating. We felt completely spoiled! Wonderfully romantic room and delicious breakfast in the morning...would definitely stay again!
Excellent position for city travelling. 400m from St Marks Square. Breakfast was excellent. Rooms were very nice. Big thanks to the night porter who was great as we were usually the last ones in at night!! Highly recomend this hotel.
Personnel très disponible, hôtel typique, spacieux, très confortable, proche de la place St Marco avec arrêt du vaporetto à 2 mn. Séjour super ! Je le recommande c'était GENIAL.
The staff and facilities were great. Food for breakfast also very good. The bar and restaurant are both very good!! Great service. Great quality. And ask for Vincenzo in the restaurant. He's awesome! He and all the staff work hard and together to make your experience special.
Incredibly helpful staff and speak quite good english. Very clean and interesting architecture. And Mirco in the bar makes a killer White Russian. Definitely recommend this place
The hotel staff were very helpful and generous with their time
Staff were very friendly and helpful. The proximity to all the attractions was excellent. choice of 2 water bus connections close by the Giglio station was more convenient than st marks sqaure bus station. Breakfast was good lots to choose from. Coffee was good.
Very good location in Venice. Special "historic" atmosphere in the hotel that we enjoyed. Spacious lounges and sitting areas on the different floor. Very comfortable roof terrace. Spacious rooms. Furniture in the rooms and water robinets/small things in the bathroom could be brought up to more modern standards.
The hotel was in an excellent location. It was easy to go shopping or sightseeing from the hotel. The breakfast was very nice, too.
The staff were professional, charming and very helpful. The hotel was clean and comfortable and in an excellent central position. The cuisine was very overrated, not good value and therefore disappointing
location and old-fashion design more vegetables on the breakfast
Access Amenties (tours etc) offered via hotel excessively priced...
The staff were extremely helpful and accommodating (and did not continually try to sell us tours and options as we have sufferred in other hotels) and the location is perfect to explore Venice. The church bells... be aware of the bells at all hours given location that this is inevitable (a price worth paying).
the breakfast is very good and the staff are very helpful. the problem like all hotels in Venice is the noise, although the room had sound proof glass it was still very noisy.. another thing was the fact that it was opposite Mc Donalds which seemed very out of place and crowded...
The closeness to everything, the staff were great. The food was just ok.
The location is excellent - very well positioned for St.Mark's Square and all the interesting streets and canals around it
Excellent location, staff & facilities.
Pleasant staff, cleanness of the room, view at the S. Marco square, nice and comfortable bathroom. Heating was turned on too much, the thermostat at the room was not responding.
Location was great. Hotel was beautiful.
Location of the hotel. Room Front desk staff not freindly though!! Charge eight euro for room service whatever the order is!
The hotel was in a good position which enabled us to move around easily. Hotel staff were polite and efficient. Hotel offered 5 star quality and service,
Conceive is well trained & good -Hotel charges for hot water €7/-!! in room for taking my medicine/ Quality of food for Breakfast not of high grade - similar to canteen
Excellent staff help, great position on St Marco, and very near excellent shopping.lso water taxis available right on the doorstep Because of the atreet , the rooms on the canal can be quite noisy.
Location, location, location. Felt small & discreet. I cannot fault it. (I did not have any meals there, however).
Great location, short walking distance from San Marco and nice shops and restaurants. Very close to the waterbus. Very elegant, clean and breakfast was excellent. I will come back. Everything was great
Location ... close to San Marco Square Service was poor. Room facing is poor.
Everythig was absolutely perfect!!!!!!!
fine hotel with fair price -
When we were checking-out the money for our staying the hotel took twice from my credit card.
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
The hotel staff were cold and rude. The room service was very poor.
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
Friendly, great service,comfortable room Difficult to find hotel
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
The location, the design Internet access not sufficent, 1 pc for the whole hotel, Breakfast average. Price too high
Good location close to the St Mark's square Bathroom cleaning could be improved
I am in a wheelchair and their accessible room was really great. Hotel had a lot of charm and the staff was very helpful. Would like a grab bar in the shower.
I liked the staff they were very friendly and the location is perfect its close to almost all the main tourist attractions in the city.The breakfast is amazing the cleanliness of the room and the hotel is superb too.
Great hotel, so welcoming. If the bar was open it would have been better.
excellent location with nice make up and helpful staff. room service was not available. Even no coffee/tea service in the room. Shame for a hotel of this grade and reputation.
Ideal situation near San Marco place and the vaporetto station. Quiet street . Excellent breakfast The hotel could improve the quality of the bedding and invest in duvet!We were suprised to leave our luggage in the corridor: they could have a luggage storage.
It was such a beautiful hotel with excellent view of Venezia. The staff were very kind. I would definitely recommend this hotel.
It's old but new, i mean it has all the facilities of a modern hotel, staff ok, clean.
Location. However, if I had known the room was on 2 levels, I would not have booked accommodation at Liassidi Palace. Had I known the room we had booked was on 2 levels, I would never have booked the accommodation.
Excellent location and staff very friendly and helpful. Beautifully furnished. We thoroughly enjoyed our visit and would recommend this hotel to friends and family (and would visit again ourselves).
Very convenient location and helpful staff Room was small and not impressive for a 4* hotel. Actually nothing at the hotel was 4*, 3* would fit better.
Polite and attentive service from all staff, great location once you get your bearings.Well laid out rooms and environmentally friendly set up for airconditioning and ventilation of rooms.
Beautiful, friendly hotel in an ideal location- tucked away in a quiet little square ......yet the hotel is minutes from shopping streets and St Mark's square. Highly recommend it and will definitely stay again.
It is quiet yet very accessible to the town. It is actually inside downtown area but very secluded. Very friendly hotel owner and staff. Good recommendations regarding restaurants.
location was so convenient to sights. Loved the breakfasts. Staff was very helpful and friendly. loved our stay.
Staff is more than friendly and helpfull. Location is just perfect. Rooms are in good conditions.
The location is excellent, very central and within a walking distance to every major atraction, the rooms are lovely, very new and clean and the staff is extremely helpful and nice (which is very unusual in turistic Italian cities) It is difficult to find the Hotel, it would be good to have signs to point us to the right direction
Hidden in a private courtyard this is a quiet retreat from the tourist hordes outside. Excellent variety at the breakfast buffet. Walking distance to all the major sites. Like all hotels in Italian cities rooms are small and prices are high.
The staff,hotel, facillities and location Everything was fine
The location and quality of the hotel were really good. It was difficult to find
Price and location no kettle, blanket.