Very nice view because we had our suite on the riverside and it was nice to have a balcony.
Very pleasant staff. They should be paid more.
Very nice and clean hotel, very friendly staff. We have received a room upgrade on our arrival and we felt excellent during our entire stay. A little bit far from the main interest points of the city, but with the hotel boat + Skytrain it was ok after all. On the other hand the neighbourhood was peaceful and you could catch a break from the overcroaded centre.
My room had a wonderful view on the river. Chinese restaurant food wasn't great,
My son aged three, was bit unwell so could not have breakfast, they did not allow me to take a sandwich for him to eat later, which I think was quite an appalling attitude.
Location Staff Room services N/A
Hotel was set back from a bustling Bangkok city street. Very clean and staff very professional, friendly and helpful. Easy to get around with river ferry or the concierge calling a taxi.
Very nice place next to the river with amazing views from the balcony to the night city :) I would expext more clean bathroom look somehow a bit dirty in the shower.
It was conveniently located on the river front and was close to the skytrain. The staff were excellent. It is an excellent hotel for s business stay. However our trip was a holiday and the ground floor lacked a lesiure style atmosphere. Also - the last ferry to the hotel stops at 10.30 and would be better if it stayed running until the last skytrain.
The staff was amazing! Very helpful. Only there for 1 night but pretty impressed. Our drinks took a little longer than normal to arrive at our table, but the view from dinner was worth it. Very clean. Farther from airport than expected.
River side location, free ferry ride up to Saphan Taksin from where you can catch a train to the downtown (MBK) or take a boat to river side attractions which are many. Very neat & modern rooms, good pools and fantastic breakfast. More toilet fixtures may be provided for convenience.
Located right along the river, the hotel has a water taxi that links to the train and other boats for ease of transport. The pool area has a great view, although there is currently construction going on next door for new residential units. Upon checking in, the staff did a full sweep of the room and noticed that there was not any robes. I was told that they would get some and did not receive any.
Staff very friendly and helpful,I mostly enjoyed the suna,Gym and the spa. Far from major attractions and shopping malls.
Hotel stay was great, the first room was a little noisy, next to the elevators, so they moved me without a hassle. Wonderful seafood buffet. 1st room noisy.
First welcoming, threatment in shuttle boats,room technology with respect to being a 5 star hotel : poor english speaking at reception, service quality in restaurants, ventilation and food smell in breakfast salon.
kindness of the staff and the location by the river. staff´s poor english
Friendly service. Nothing was a problem.
The courtesy and competence of the staff. It's getting a bit old; could use some sprucing up, inside and out.
have ebeen seeveral times and it was as good as ever yes...your policy of advertising a price for something..say a drink in lounge...then you add on serv ice charge and tax so the initial price is misleading..a service charge should be at clients discretion
did lots of shopping excellent shuttle bus goes all day takes you to down town or skytrain not a lot to do around the hotel so you do need this transport which is free. only thing is the overpriced internetservice. internet too expensive
exellent service incl. free transport to down town and skytrain i think internetexcess should be free too expensive
Compared to some 5 stars in other parts of the world the hotel is very good. Breakfast was international and staff as always in Thailand were very good. there was a charge to use the steam room and sauna which at a 5 star hotel is unacceptable and not mentioned pre booking.
clean, spacious, luxurious, quiet, good facilities, good service, and good restaurants/entertainment within. the check-in process was not as smooth -- staff appeared a bit confused, but supervisor was there to clarify. i paid extra for 2 people to stay, but only got 1 key (they don't use key card yet), so not sure what the extra charge was for, since there was no buffet.
Execellent srevice and fanatastic food
The comfort outside a busy Bangkok. Regular shuttles to & from busy places