Without exception, the front desk staff was always helpful no matter how busy they were. Excellent. Some places, such as bathrooms and outside hallways are a bit rundown and need a little updating.
The shopping, which was a nice surprise and the airport which was very close. We arrived at 1:p.m. but they would not give us a room until 3:15.
Facilities and very close to mall
The best of the copa hotel is the distance between hotel and the shopping center, I believe they can do much better if they remoledate the hotel and keep the prices down
I liked that is just rigth inside La Plaza Mall parking so you can walk to the mall. Maybe the breakfast is not really a breakfast.
With all due respect, the only thing nice about my stay at the hotel was it being next to the mall. First of all, I was assigned Room 114, which was out of the question. The door frame was damaged, as if someone tried to break in, the door ladge was broken, the room seemed very unsafe. I called the front desk and had the girl assign me another room, this time it was room 249, which door ladge was also broken, the bed sheets were torn, the towels seemed to be pretty old "yellowish color". The adjoining door sidings were cracked, really cracked on the right, I just didn't feel safe. Last but not least, the bed's frame was too pretruding, I did hurt my ankle a couple of times, the bedspread covered the railings, therefore it was hard to notice them.
that is near de mall there are a lot of mosquitos inside the room.
The first day we found a "cucaracha" in the room. The don´t have warm water and every day we had to order more towels and the lady from guest service was a little rude.
Pool and availability Little attemp to serve by staff, Dirty apples placed on the breakfast buffet (unbelievable to not even clean the apples for your customers). I do not even care about apples but it shows little respect.
It is next to the mall
Superb business night stay at a wonderful facility. Room was spacious and all the furniture was very comfortable. The adorable children's party in the pool area was relaxing with the splashes and laughter . Many congrats to the staff.
There is only on good thing and it is its location. Just a couple of minutes from shopping places. The rooms are insanily dirty. There are a PLAGUE OF COCKROACHES living on the rooms. I asked for a new room and another client said: It is the same, my room is INFESTED. The staff gave me a can of insecticide and sent me to help for my own.
This guest did not leave comments about this hotel.
Fantastic location. It looks old vs another Motel 6 in the area.
The location is excellent in that you are right by the freeway and able to move rapidly. Had a small pool that was OK. The room was extremely small and had no microwave. If you need a place to just sleep, well, it will do.
Nothing No water pressure in shower and bathroom smelled funny like it was from the drain
The room was a great size and very comft the restroom was dirty
In personal opinion, this place should not receive the stars that it has,but the night staff person was very pleasant. The overall atmosphere was good for the area. Parking in front of room. The room looked like it had been thrown together, pink sheets on bed, bad entrance. Burn scar marks all over bathtub,(even tho it was a smoking room, it was un-appealing. Front desk area had boxes and other extra items for other rooms scattered all over.