The staff was very friendly and helpful, and the location near the beach was great. There is a convenience store 2 minutes from the hotel where you can buy food/drinks on the cheap. The music from the bar started early and ended late. In the third building, it was very noticeable. One of the beds was noticeably more comfortable than the other. Different mattresses. The wifi signal was terrible. It went in and out and the connection was extremely slow.
Staff friendly and helpful, very comfortable and stylish suites with excellent and good quality facilities, lots of space, great location - easy walking distance to Ocean Drive. Poolside breakfast is sufficient, Free shuttle bus to the airport is a nice touch. I will definitely stay here again, much better than the last hotel I used in Miami. Rooms are very very dark, a torch would be useful to find things in your suitcase. Note that a hotel surcharge/tax of $15/day (per suite) is billed in addition to the figure quoted on booking.com
I was injured at the hotel and the staff was rude and unhelpful. I was most surprised at the at the poor attitude of the assistant general manger. I would never stay at this hotel again.
Doormen were excellent. Close to the beach with free beach chairs. Housekeeping is very poor because they do not understand a word of English. The wall is too thin. Could not sleep because of the TV noise next door. Reception may not be efficient; was charged different rates. Had to pay extra for the taxi because of the poor response when checking-out. No prior response to my mail sent asking as to how to get on the free shuttle-bus from the airport.
The staff before christmas were extremely helpful and very accommodating The staff after christmas were negligible, rude, obnoxious and unhelpful.
My family and I felt very welcome. They were very very friendly & helpful! I highly recommended this hotel.
ABSOLUTELY NOTHING ! !! EVERYTHING WAS WRONG!! IMPOSSIBLE TO CHECK IN.. LITERALLY ..WOULDN'T REFUND MY MONEY EVEN THOUGH I DIDN'T STAY THERE. STAFF AND MANAGEMENT WEREN'T HELPFUL. TRIED TO CHARGE ME TWICE... NEVER EVER USE THIS SITE OR STAY AT THIS HOTEL.. HAD TO CUT TRIP SHORT BECAUSE OF ALL THE HASSLE !! STAY AWAY
Excelent staff very kindfull, excelent rooms, good cleanliness, great with kids.
Close to the convention center Private balcony Contemporary room styling Here's my list: -No ice machines...I had to go to the bar in my pajamas to get ice -Took over 30 minutes to check in -No one helped us with our bags even though they force you to pay $35 a day to value -Everyone seems to ignore you unless you directly speak to them -Air Conditioner was broken and they fixed the day we left...over 90 deg on SOBE! This left a wet, slippery film over the floor -Not very safe...anyone can walk into the side entrance of the hotel (there is no door whatsoever) and have access to the rooms -No room service even though there is a restaurant attached to the hotel -The beds were DEFINITELY not Tempurpedic as advertised; it is a cheap knockoff -I wouldn't stay here again unless I had to
I had the worst experience in riveria south hotel . It was overal very bad experience . Comfort was zero in the room I didn't like the hotel overall . It was pathatic
SOME of the staff were very kind. Almost kind enough to make up for the two people who had terrible attitudes when faced with an actual customer service situation prior to them. First impression is everything. The bed was actually quite comfortable. The hotel signage is terrible for a place that makes that much money and is located on south beach. Why is that an issue here? There are multiple buildings with no parking anywhere around them and surrounded by a difficult two-lane road. The building that has the more obvious sign (shown in the picture) isn't even the building you check in at, or will likely stay. When I called trying to get assistance, the woman on the phone had a one inch fuse before I could hear her try to pass me off to somebody. She thought she was muffling the phone well enough but I could hear her telling the gentleman there how stupid I must be. They kept insisting there was a man outside, which there was nobody anywhere and she kept giving me terrible directions leading me in circles around there building as I tried to avoid letting the cars line up behind me. Finally, a gentleman I could only assume was the one she was speaking to came out and frankly spoke to me like I must be an idiot, pointing at the building aggressively yelling "Do you not see that black and white sign we are telling you about? Just use your eyes and look. This is the riviera!" in a tone that suggested I'm a child who has been crying in the back seat of his car for an hour. I didn't even feel up to letting him know they don't know left from right and he was pointing at the complete opposite of where they were guiding me on the phone. It then turned out my only option for parking was to pay $40 a night for valet. Only other option is a nearby garage for $35 a night. That is the ONLY parking option if you are driving; so budget for it. There is also a $20 hotel fee added as well. I thought the hotel fee was... Well, the rate. I had never been so frustrated by a hotel before actually even getting checked in. When expressing my discontent to the gentleman checking me in, he said he would give me a better room, which meant a room with more space and an obstacle course to the phone I needed to get to so I could ask why he though that I (checking in alone on a business trip) needed to trade the one king size bed I reserved for two smaller beds. They finally put me in the room I reserved and the bed was great besides my pillows smelling like wet towels. Let me tell you, the views of the destroyed and dilapidated buildings that just about every window comes with were great. They give you two iPod radios that have first generation plugs, so don't expect to listen to music on them. The tv had no hdmi plug to let you supplement their terrible basic cable package. Half the channels on their directory didn't work. But the fridge was stocked with overprice booze. I felt like I wasted my money and could have paid half as much for twice the experience almost anywhere else. Are there worse places? Obviously. But I would never recommend this hotel to anybody. If I was on vacation and not business, my trip would have been ruined by how short they fell of how decent they look online.
Friendly personels, quiet, very good location, a lot of space Missing light in the wardrobes
yes was wonderful time use of topless inside the pool where stay many children
Great hotel in great location.have read other reviews and I can only say that people who are negative must be very pickey! Staff were lovely, loved the hammocks on the beach and the overall feel of the place, even went back for an extra night at the end of the holday.
The staff were great. Great location.
The location of the hotel is fantastic, a directly on the beach and walking distance to restaurants and shops. The size of the room was great to accommodate a LOT of luggage!
Location was very good, either for beacha or not too far from all the action Most of the staff. One , of the two female recepcionist was very unfrendly -ANA (?), the other was just ok. Other staff only friendly with tips.
close to beach and walking distance to shops and restaurants no room to park in front of hotel but all the other hotels are the same
We loved the location of the hotel, close to the beach, close to shops, restaurants. It was a perfect hotel for what we wanted to do, We were mainly out and about, The rooms have TV and Ipod dock system, everything was just what we needed.
The location is convenient - that's it. Worst stay ever, a true nightmare. Stay away! Please! It's horrible. Dirty rooms, moldier than you can imagine. We got sick of it and need a medical treatment now, same to our children. They take medicine because of the heavy dust.
Location Security Breakfast Friendly staffs Interior Small bathroom whitout any ventillation Expensive valet parking
location, pool small room
The oceanfront view, excellent location, breakfast... A/C a bit noisy. The Wifi not working in the room...
De staff was very friendly en helpfull. They gave us a room with a view to the pool and the beach. Also a extra bed for our child was no problem and they dit not charge extra money for it. Parking is 25 dollar a day withs is very expensive, but everywere in miami parking is expensive. We stay two days in this hotel. The airconditioning was very noisy could not find anything to put out.
The oceanview was really nice. The room modern decorations were nice as well. I did not like that the AC was stuck on 74. After walking around hot Miami Beach and you come back to your room to cool off but you can't because you can't change the AC so you end up sweating for about 30-40 minutes. Called reception and they said they would send someone to check it out but nobody ever came. That was the only bad part about our stay.
Absolutely loved the hotel. Room was very nice and spacious to accommodate myself and two other friends. Great happy hour, the pool area was amazing, and a few minutes of walking distance to the beach and shoppoing. The hotel smelled really nice :-)!. I will be back!!
We had a wonderful time. Room was great !
Room was clean. Staff and manager were very polite and helpful, yet never in the way. There when I needed them. Good location, felt safe at night, near all the fun stuff in South Beach. Can walk in just a few minutes to wide range of restaurants & clubs. Definitely needs to be renovated. Carpets, paint, doors, furnishings all a bit beat up and dated. Not terrible, but getting there fast. Lobby was VERY dated and color scheme poorly considered. Given its location and the nicer hotels right next door, a full renovation would seem like a very good investment. Pool was closed when I was there. From what I could see they are in no hurry to get it done. Door locks for the rooms seem like 1970's technology, with an actual key made from plastic and with little metal strips at the end. Big and clunky. That's another area to update.
The location it's number one exactly between 17th to 18th street where is all the places to be u don't need a car!!
I like the area location on the beach . The hotel could use a little updating.
It was beautifull. Had a wonderfull view the bed was nice and the room was very clean. I had a spacious closet and had a restarunt right in the hotel. I also liked how they give u a complimentary alcoholic drink as a welcome gift.:) very relaxing and I recomend this hotel.. The only problem I had was the shower wasnt strong and the hot and cold was difficult to use.
Everything was great, the staff was very friendly, the location is great. I would recommend it staying here. The toilet was dirty
Close proximity to the beach. Concierge was helpfull. Breakfast not included. No coffee and tea making facilities provided in rooms. Tv not working. Room furnishings were very very tired. Room advertised as sea view but only with sore neck.
Great location, beachfront as well close to the shops and restaurants. Outdoor swimming pool, lounge chairs and towels were also available at the hotel. Friendly hotel staff and internet for free in the lobby. Bathroom rather small and needs updating.
It was close to shopping, food, and the beach. It was clean and the lobby was nicely decorated. It had a nice outside eating area. The hotel was quite old, our beach front room was on the side overlooking the next door hotel's roof. Over that you could see the ocean, which was quite far away. The balcony was old, and shared with the room next door. The pool was plain (the Double tree hotel next door was nicer and a bigger pool) They had a sandy area with hammocks that was ok, but not near the pool.
This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property. The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.
They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night
The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.
Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.
I was brought up that if you can't say anything nice, don't say anything at all. I will not ever stay here again.
The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.
Staff were excellent. Great customer service. Very friendly. Food prices were a bit high.
The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence. The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.
It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel
Cleanliness and comfort. Pool area wasn't welcoming. Snobby attitudes.
Great pool, great service, classy crowd
Food superb on the two occasions we had lunch. The restaurant staff very friendly and efficient. Weird smell in lifts. This was probably the cleaning agent but it smells awful.
Hotell staff, access to beach, shopping Pool not working, internet not working
The room was very large, clean and the bed ok. The hotel is very clean. The pool is ok. I enjoyed my stay in Miami in this hotel. The noise in the other rooms, with the doors!
It's location Virtually everything. The room was tired, the closet was disgusting, the drawers were filthy. The bathroom was disgusting.
We liked Chris at the fron tdesk. He new he was in a substandard hotel but we told him that he should be someplace worthy of his effort! The two rooms we eneded up having were both very dated and old.
I stayed only one night.This motel the water preshier was highand low ,there was no drain fitting in the tub..no waether striping wind was howeling threw the door. The pool area looked 30 years old.
The location Poor lighting , hotel seem very old
Location was good, friendly stuff and nice pool area. Unclean fitted carpet in a room, I expected flagstone floor which I saw in a picture.
Nothing at all The hotel is dirty unkempt and a disgrace - do not use it
The first night was a disaster. At about 5:45 p.m. I called down to report a loud fan/ motor annoying noise. They said they would send someone up. We left about 20 minutes later for a dinner reservation.When we came back later that evening it was late nothing had changed. we were to tied to do anything so we tried to go to bed. Sleep did not come for either of us easily and we were up a good part of the night. The next day I complained and the girl offered us a $50.00 credit and would move us down from the top floor in the same proximity. the noise was probably from the motors on the roof. Looking out after agreeing I saw all the fans from the building next door so I called back and said it was not acceptable. I was turned over to the Rooms manager (Emily) who was excellent we were moved closer to the front of the building, no noise good sleep a Ritz Carlton experience. First day terrible second day great. Not sure how to evaluate Sid Barish
Location, pool area, room & bed comfort. It is located right out of the loud crowd on Ocean Drive, so it is a lot more chilled and relaxed. Overall, much better than all other hotels on South Beach. I can't quite say it was a true 5 star experience in terms of appearance and for the premium price. But again, a lot better than the other hotels around.
I was charged twice for my staying and although I've contacted the site several times and it's been three weeks I still couldn't get my money back
Location is perfect for experiencing all that South Beach has to offer; staff was fantastic and very accommodating; food was very good; The way of the travel world now appears to be to charge little bits (or more) for every little thing, this was no exception.
I like the location and the beach area. The room had big stains on the carpet & it was not well maintained or cleaned.
Kelly at check in, superb. Ziggy, beach manager above and beyond. The beautiful lady who delivered room service at 1 AM and serenaded my daughter with a lovely Happy Birthday. All the staff were friendly, and excellent! The lobby decor. Also, no coffee shop.
Proximity to beach and Lincoln Mall. Our room was right off the pool which was super convenient. Front desk staff couldn't have been nicer especially when I disputed some charges at checkout out. The facilities need maintenance. Particularly the pool area. Broken tiles and the bottom of the pool was chopping off in at least one large area. The bathroom also could use some maintenance. The vanity top had a chopper out of it and theme leftist was rusting in areas.
Staff, location Not up to Ritz standards! More like a motel
Every staff member said hello to me. Staff was very friendly The Spa experience was ok, Massage for a deep tissue was weak. The Sauna was not on, I turned it on but should be preheated for guests or what good is it. For $440 for 2 - 50 minutes massages I expect more.
Location! Loved how close I was to everything I wanted to see and experience. I didn't appreciate the size of the bathrooms especially the toilet area. I did not appreciate the fact that there is no parking or even a discount through the hotel. The decor can use an upgrade.
Such a great location and a nice looking botique hotel. But everything is ruined when the house keeping staff wakes up guests at 8 am by chattering to each other loudly in the halls waking me up 3 times before 9am. I'm the guest so your staffs behavior should not impact my experience. Yes you are a botique hotel so you should scale your service accordingly and know your staffs conversations carry through the entire floor. Don't stay here!!!!
This is by far the best ocean front deal on South Beach! When you step into this beautiful Art Deco Delight, you feel as if you have stepped back in time, everything is original and has been beautifully maintained. Our accommodations were spotless, very clean and location is simply outstanding. We walked to everything! The hotel sits on the sands of the Atlantic Ocean and the board walk with a lovey pool and restaurant area. You can easily walk to Lincoln Rd and many other attractions. There is no doubt, you can feel the love and pride in this family owned hotel. Very refreshing for South Beach! We will be back! Thank you Richmond Hotel! Melissa There is no parking but to be fare, that's typical for South Beach. Valet is 40.00 a day 2 beach chairs and umbrella can be rented by an outside company on the beach for 20.00 a day. The matress in the room was firm
The location was excellent. It was within 2 blocks of Lincoln Street and 3 blocks from the Art Deco district. There was a private entrance from the back courtyard to the beach. The toiletries supplied were Neutrogena. Hard to resist using. The only thing was that I found the temperature to be too cold throughout the hotel.
Location, location, location. Pool and direct access to the beach. Walking distance to all things south beach. Views. Price relative to other resorts. It was $100+ per night cheaper than the National hotel It could have been a bit more updated but again, that is why it was cheaper. Shower could have been a bit cleaner and shower curtain and rod was the cheapest you could buy. Just a clear liner. Really no curtain. Bit of a musty smell but again, right for the price and not updated in a while so fine with me.
The best position in Miami Beach, close to everything! The pool is nice and they give beach towels. They don't have any agreement for the beach chairs. The bathroom could be better.
Nice hotel, good location, friendly staff You can hear people on the hallway, it's kind of annoying especially in th morning when u sleep.
Acces to beach Pool/ spa
I've really enjoyed the hot jacuzzi.
the staff was not reaaly helpfull
Location was great. Breakfast was good food and price. Comfortable room. I was to have a superior room, but it smaller than a regular room.
The location, beach access & the pool. The weight room could use some improvements and coffee in the room would be nice.
I like the location The staff wasn't much help. No one opens the door. The bathroom was dirty and smelled like urine. The pool never had towels. The walls are super thin and you can hear someone snoring next door. Most hotels have a USB socket, not this one.
The location was excellent. Good for shopping, sightseeing and of course, the beach, which was 1 minute walking distance away. None of the staff were friendly the 5 nights that we were staying at the Richmond and was really hard getting info out of them. Only the one guy was helpful and friendly. Did not like the hotels policy that i have to give my creditcard (because they do not accept cash) in case of damages(done to the room) during my stay at the Richmond, whereas at the other 2 hotels that i stayed at after leaving the Richmond had absolutely no problem accepting cash for any damage which could've been done to the room during my stay. Air condition in hotel was way too high. Aircon in room was broken the first nite and 2nd, 3rd and 4th nite, no hot water. I'm sorry to say' i didn't feel welcome at the Richmond.
Location Old bed , not comfortable
The beach Had smaller room from what we were told paid to upgrade
The hotel as such has everything it needs to be a heaven of quitness and luxery located in a nice part of Miami Not nice to stay there in a WE because than all they attention goes to the parties that are organised in the hotel. Hotelguest don't feel welcome any more at those moments. Families with kids even can't use the swimming pool in the WE ans at the beach they close at 5.30 pm !... During the night you're awakened regulary because of the noisy party guests, returning to their room. Conclusion: nice hotel from mo. till friday afternoon but otherwise, stay away there when you're whth kids !
All around great staff Rooms are in need of a facelift. subpar wedding DJ's at the pool, bring earplugs. Sloppy Sunday crowd.
The resturants. delicious food. The service at the pool wasn't great could be a lot better.
Food Shows very poorly, everything seems worn and in need of replacement
It's a very nice minimalist Hotel. Extremely expensive in the amenities like parking and brakfast no
Great location, nice pool, good restaurants, fun/clubby scene Rooms were a bit dated. I had a pool side bungalow (#1) and the downstairs was just wasted space. Didn't even have a couch!
I liked the smell of the lobby and it brought back memories for me when this was one of the coolest spots to stay in Miami Beach. It has definitely lost that X factor. Everything feels dingy and not kept up. Checking in was the longest process I have ever been through aNd the girl seemed nervous. Maybe she was new, but it was over and over the same information and had multiple cards for all kinds of things, unlike any check in experience I have had before. Seems like they get stiffed by other guests a lot before. The security are constantly checking if you are staying there and annoying...definitely have decided to hire less than personable staff in general. One of the front desk girls when handing me the final bill, held it out to me without looking at me as if passing on to the next task, CUSTOMER SERVICE 101! Treat each guest as if they are the only person in your world at that moment and look them in the eye with a smile. In general, the whole world has lost this touch, but you would think a 300 a night hotel would still care about this. Finally made it to the beach chair area after being asked twice to show room key by security and then the beach chair guy wanted me to walk all the way back to his booth to check in instead of just taking care of me at my chair. When I refused and told him to take care of it, he kept calling me boss in a derogatory way like I was asking too much. Hire people that care and understand that the only reason they have a job is because of people like me choosing your hotel!! This is standard and not asking too much. I should have great things to say because they did all of this basic stuff and then decided to do more!! They all need help on how to treat guests. There was a blood stain on newly replaced linen in my room. They did an okay job of responding but it should have never happened!!! They only took off the resort fee and $50 and then didn't do it! Had to remind the people upon checkout and they acted like I was lying to them. The valet brought my car when I asked and left it in the rain and not under the overhang!!! What?!! When I asked him to bring it out of the rain his reply was that they were too busy and slapped me on the shoulder like I was his friend and gave me a dirty look like I was asking too much. hahaha I will never again recommend this hotel to anyone as I always have in the past. I'M GOING BACK TO AIRBNB WHEN I TRAVEL NOW. HOTELS LIKE THIS ARE COMMON NOW.
Everything. Location, access, food, the pool, music, rooms, and excellent staff customer service (kudos to Laura, Sofie, DJ, and Gary). Thank you! Our building was getting ready for shut down for renovations, wish we knew about it in advance but not a big deal, just a matter of optionality for rooms and extended stay.
It location is great and the beach is lovely right out front. The rooms are tired and need a refresh. The check in process was strange. We were told that they were sold out of the room category and we would be upgraded for one night and then had to move. We went back the next day and since I guess we were prepaid they tried to give us a handicapped room and was told this was the only one available. We had an argument with front desk manage Sandra and after three tries we got a room overlooking the parking lot that was acceptable.
Everything exept the noise It is not a hotel; It is a discoteque with rooms.It is impossible to sleep.
I could use wireless internet in my room. Full-fledged kitchen was very nice. It was very noisy on only Friday night.
Location was good, wooden floors in the room, very friendly and helpful staff. The shower unfortunately left more water out throught the tab than through the showerhead. At the pool construction work was in full swing which caused quite some noise, but the sister hotel at the other side of the street was accessible for guests so this offered a good alternative.
The employees helped us a lot and were, very, very friendly! I recomend! No, I liked all in this Hotel
Nice and comfortable hotel, close to many MB attactions. Helpfull staff. Old furnishing, small parking lot. Noise from near construction.
clean rooms comfortable beds The bartender was very slow
i like the spacious suites, good service and pleasant staff could not view the ocean from the hotel
Its in south beach, close to restaurants, liquor stores, pharmacies (cvs and walgreens), that lincoln road mall thing, so you really dont need a car. Beach is a block away. Location in a general way is very nice. Pool is pretty big. Employees are nice. Beds were a little on the hard side, water from shower had no pressure, so showering wasnt the best experience either. But i mean, its there, so its not really a big deal. Thats it really. Oh, no complimentary coffee until 11:30 but thats just me being a cheap bastard.
friendly staff, good suite with everything You need. Perfect location. The only minus was construction site nearby. But it was not Hotel's fault. Noisy aircon.
Spacious suite, well equiped in the middle of art deco but in quiet setting. Great staff and good breakfast.
Miami beach Convention center에서 개최하는 전시회에 참석 하는게 목적이었는데 약 500m 떨어진 곳에 있어서 접근성이 아주 좋았다. 상업지역으로의 접근도 걸어서 쉽게 갈 수 있어서 좋았고, 20불에 제공되는아침 식사도 대체로 만족한다. 다만 식당이 너무 좁은게 흠이다. 차라리 리셉션홀에다가 부페형식으로 차려 날라 먹게 하는게 낫지 않았을까 한다. 세탁물을 맡겼는데 세탁결과가 만족스럽지 못 했다. 얼룩이 지워지지 않은채로 그냥 배달 되어왔고 호텔직원은 확인하지도 않은채로 그대로 보관 했다가 내주었다. 가격이 정해져 있는게 아니라 세탁소에 물어봐서 다시 알려주는 식으로 세탁서비스가 완전하지 못하다.
Price and location Small elevator
Nothing. We booked 6 nights, but leaved the hotel immediatly the next morning. All! Awful reception/blankets on the receptiontable; painting works; looked like a caserne! Old, bad smelling;
Staff was outstanding - particularly te front desk team! Restaurant menu was limited and the food was below par.
The bartender was extremely informative, professional and mad very good drinks. Happy hour was nice. The elevator broke and we were stuck for 15 minutes. Also the towel rack in the bathroom broke, however it was promptly replaced. I was incorrectly charged for room flip flops, it was also promptly corrected.
The Hotel staff support Nothing
The cuisine at the restaurants was delicious. The pool was beautiful and the beach access a plus. The rooms were well decorated and the staff friendly. The location was also great. The rooms were small and there were not black out curtains. So, between the "thin walls" (hearing the cleaning staff banging around in the morning) and the light coming into our room, it was hard to sleep much past 7am. The price for drinks was extremely high and I did not appreciate having 19% added for gratuity before I even had a chance to evaluate the service.
The service was great! The staff made our stay fun and carefree. Clean, updated rooms. Fun atmosphere and a great location. Highly recommended.
Very nice pool. Hotel staff was friendly. Booking.com price was different that what I was charged at hotel. Hotel charged about 30 bucks more a night.
Location Room size was extremely small and the maid service was pretty slow--I had to ask twice to get the room cleaned. We checked out four days early and changed hotels.
We loved the pool and beach access at the hotel. The outside staff was amazing and super helpful. The $19 a day charge for pool/beach service was WELL worth the money spent. The first 2 rooms they tried to put us in were IN the stairwell. We read reviews that the hotel will put people in those rooms. It was VERY frustrating but they did end up moving us to a normal room on the 3rd trip down to the front desk.
Great access to beach, beautiful pool area. It took 50 min to get my car. I was told it was because of "shift change". I asked for the manager to call but they never did. Unreliable Internet. I was unable to connect.
Nothing Air broke 2 nights terrible service terrible crowd and the TV was broken my whole stay. Everyday is have to complain about it and nothing was done. When I asked for at least a night or 2 free because of the inconvenience I was denied
We had a great stay till the end when they overcharged my card and a week later they are still holding the money. Jessica the Reservations Manager is rude and unprofessional. Very pricey and on top of that they hold over $400 you never spent on your card..RIDICULOUS!
I loved the exceptional customer service, Natalya was amazing. Customer service makes or breaks a vacation and the national definitely made it. Didn't like that our room was on the stairway but it worked out because we had loud music and we didn't disturb the neighbors.
The location, easy to get to the beach One of the pools were being reconstructed, but there wasn't a notice about it anywhere on the site. Should've gave guest a discount. Very disappointed
It was incredible. The hotel is beautiful with an amazing pool and beach. The staff is friendly and provide wonderful service. I would stay again at the National without a doubt.
Staff was incredibly friendly and accommodating. Awesome location. Very clean and great decor.
It's nice to be in the middle of everything yet there is not a scene at this boutique hotel. Rather it is mellow and elegant. No ice machine and restrictions from bringing on outside food and drink
Great location, architecture, and a clean room. The beach out back was beautiful and servers at the bar out back were great. There was a party there that didn't stop until 1am. Carpet wasn't laid correctly and had many humps to trip you up sometimes. Bed was on a wooden box frame with sharp corners that stuck out far enough to leave a few marks on your shins.
First room air didn't work properly. Switched rooms Pay per view didn't work in entire hotel. Waterbeds on rooftop were no longer there. Website hadn't been changed at booking. Construction and Paint smell everywhere.
It was 2 minutes from the beach Beds are too hard and pillows are too soft. Didn't sleep well at all.
Location was perfect for South Beach without paying a whole lot like the Shore Club next door.
It was bright clean good location No pool, no complimentary breakfast included
This is a nice funcky hotel in a great location of South Beach. The complementary breakfast was just what we needed to start the day All the staff members we spoke to were very friendly and atentive.
Service was top notch, they surprised me and gave me the penthouse suite. That I arrived so late I didn't get to use the roofdeck
Very nice hotel close to the beach
It's very well located, close to Lincoln Road St., where you find a variety of things to do and also perfect go to the beach. The elevator run out of service on satuday morning and stayed out of service until I left the hotel, on tuesday! 0! Besides that, I could not connect the internet.....the person at the front desk said he simply doesn't know what was happening, because the hotel has 3 wireless's server's...but the signal could only be reached by their computers.
Simple, chic. Great location. A touch of street noise, but that's to be expected
Nice interior, good access to the beach, Japanese cuisine downstairs, friendly staff. Free wiFi and beach towels. Pricey valet. Sink and shower needed some plumbing. From our window we saw a huge pile of construction waste - not especially representing chic design.
great location, just off the beach and near the convention center and public parking lot.
- Location was perfect, near to the beach and the centre of Miami South Beach A arrival the receptionist told that the price was higher than we booked on the site of booking.com, we disagreed, and after a discussion, we paid the price as agreed. Bathroom was small and outdated.
very clean and nice room the breakfast was a bit poor
the location, the rates and the staff were super
The friendly service and the location near the beach and Lincoln Mall were definitely the strongest assets of the hotel. The room was a bit hot despite of the AC and there was no trash bin in the room. The breakfast was a bit too basic. A bit of fruits and yogurt would have made it a lot better.
Location was great.
The room was clean and the bed was comfortable. Easy walking distance to the beach and shopping. The staff was friendly and the price was right for my expectations. The continental breakfast was lacking and the room was pretty small for 4 people.
The location and staff was excellent. The airconditioneer made some noice and the breakfast was poor.
great location, just a block from Lincoln Road , plenty of restaurants and clubs. Also, very close from the beach. breakfast is not very complete
Overall, the hotel was not to my expectation, especially about the cleanliness and room quality. The photos were misleading ...
The location is perfect near the beach and the main streets Size of the room especially bathroom, noisy for the first rooms near the street, content of the breakfast very poor