Hotel was very nice, modern and rooms spacious and stylish The staff are abismal. Receptionists act as if you are annoying them, restaurant staff are rude and do not ever smile, the only nice ones are the cleaning ladies. This doesnt normally bother me so much but they were just so depressingly unpleasant it did affect my stay without a doubt. They should sack the lot of them and start again with the amount of people who need a job in Spain at the moment!
Nice room isolation
Room size, good A/C, and location The shower doesn't have lights, very slippy, and water gets out of the tub when showering.
Service, location and view were great. Rooms clean and comfortable and within easy walking distance to metro. Rates were very good as well.
Superb rooms, and perfect location! I found some of the staff members at the reception desk a bit intimidating.
Close to everywhere and clean room Nothing to dislike
Good location. Comfortable, ckean room. Good size
Pleasant and friendly staff
Great location, close to anything and anywhere you want to be in Madrid. The room was too small.
New and clean.
breackfast 19 euros very expensive bar excellent
everything worked ok...especially the shower ! Clean generous beds. Pleasant reception staff 4th floor room overlooked the main street below...very noisy. View was ok ( trees) and preferable to the interior facing rooms ( no decent view ) Prefer 7th floor next time. No UK TV stations ( BBC News 24 is NOT a TV station )
Convenience for Atocha Station; good selection of international newspapers. Lacks atmosphere; staff not particularly helpful or friendly; no late night food or bar facilities.
Clean and comfortable hotel, placed very close to the main museums and well served by public means.
Almost everything A bit noisy
Nice rooms. Nothing significant.
The location for Atocha & the museums & the metro was excellent. Also the buffet breakfast was very good.
Excellent locality, comfortable bed, good food a few niggles,i.e non replacement of milk/coffee etc on night tray, we were a party of 4 couples, all in superior rooms but not all had the same facilities - one had no robes, one had only one bath towel etc.
good location near train station. very friendly staff
Front desk helpful, great tourist location shower temperature not steady or safe
a large room,location internet, the floor was a little sandy
The hotel staff was very friendly and kind. He speaks English well and his explanation was to the point. The Hotel location was very good. It's easy to access to Estación de Madrid-Puerta de Atocha. If we walk for 5 minutes from the Hotel, there were some restaurants. One problem was that there is no safety box in the room. The receptionist kept our passports in the reception.
The best point of this hotel is its location, across the street from the train station. This was very convenient, and I was also able to walk to some interesting plazas and places to eat. The room is very small. It served my needs well traveling alone, but would have been very tight with more than one person in it.
Across the road from Etosha station and Metro exits by the hotel. 10min walk into old town centre and close to central park and other big attractions. Good location. With all new hotels these days, the bedroom walls were too thin and hence woken up in the early morning by people in the corridor or next door.
The location is most convenient to the Atocha train station and the nearby Retiro Park. Also very walkable to the fabulous Museo del Prado. The rooms are very small and worse, the ventilation system is terrible. We were there in between seasons (no heat and no air-conditioning). The room was miserably hot and when we complained, the staff replied "the whole hotel is hot."
Helpful staff No safe in room.
nothing honestly rooms are too small ,no restaurent in week ends and transport is not good
The reception and the receptionist, incredibly helpful and nice
Just 50 mtr. from Atocha high speed train (AVE).Walking distance.The WIFI access is expensive but works fine. the single rooms are too small.
The hotel is overpriced for it's location and the type of room I was given. The room was tiny and had no natural sunlight. As well, the morning when I checked out, the front desk person was rude and seemed extremely anxious/nervous.
When I checked in with my passport the girl realized it was my birthday and she congratulated me and also when I arrived to my room later I found chocolates in my door, and I thought it was a nice gesture. no
Location of the hotel was good for a day in Madrid. The room was clean. The only negitive was the safe wouldn't work.
The hotel staff were excellent very helpful and always had time to chat and answer any questions. They were redecorating the bar so if we wanted a drink they had to bring it out in reception
The staff were friendly and efficient. It was extremely clean and comfortable. Ours was just an overnight stay as we were catching a flight the next day. We were upgraded to a premium room which was really nice, however on entering the room you could smell it was a smoking room which we didnt want but within minutes at reception they changed our room without a problem and we still got a premium room! I needed to print something off for business which was done for me without any problem but I thought 15cents a page a bit steep pricewise, other than that, perfect!
The poaition is great The room was small and the toilet smells
Location: metro outside hotel, and convenient for museums, gardens and parks. Quiet and clean room; fridge. Air conditioning was a little confusing, and not very effective. Price of breakfast (though this was reduced if you pre-ordered).
location was great ideal for sight seeing easy to get to from aerport metro station right outside the door (Anton Martin) stop . Lots to done an see magic city
Excel location on a main street, good crew attention, close to metro station well, rooms are small but it happens all around Europe
service: breakfast till 11.00 no water cooker; much bed, less room; airco out when absent.
Accesibility. It was a step away from the Metro, and very close to shopping and restaurants that were pretty reasonable compared to Gran Via.
The hotel is in an amazing locations. Close to lots of attractions and fun things to do. The room was very clean and have a cool vibe. Very spacious and lots of amenities. The desk attendant forgot to give me my passport back - I felt a little weird about that.
Very small rooms but simple and clean. Morning lunch bag at your door with a self serve coffee machine downstairs in a lounge area. It was friendly and great.
the cleanness and environment, the hotel staff and the new look of the hotel there was not enough space to put all the things in the room
Ease of check-in and out, helpful/friendly front desk, great that it was 5 minutes from the train station Breakfast too basic/uniform, emergency light in room was too bright at night
great location, helpfull staff, modern interior, coffee machine and water at disposal the breakfast (bag) should contain few more items
Good space in room, good clean and modern furniture, not overwhelming and very trendy. Good location. Some artwork on the walls will be helpful. Need to provide wash cloth/ loofah for the bathroom and more care supplies: conditioner, body wash, lotion, tissues, etc.
Heavy noice from the streat
This was a very clean and comfortable place to stay. Hotel staff was very helpful.
The hotel staff was super friendly, and the room was very nice and chic.. We booked the Large Double Room which was spacious and great value for money.
This time a quiet rom
Location. 10 min walk to Atocha and Reina Sofia Museum. 2 min to Anton Martin Metro. Small but nice and clean room. Ideal for short city trip. At night was bit noisy from the street and the other rooms.
Good location near the Atocha train station and very clean, modern room. But be sure to bring ear plugs as it does get loud from the street noise. Very good bathroom, albeit very small -- just know to bring your own toiletries, including own soap. Great value for the money and would stay again.
Perfectly situated, next to most major attractions. Rooms are cozy and clean. We will certainly come again.
Ideal location. Although they spoke no English (and why should they)the staff we met always managed to understand our limited Spanish and were friendly and helpful.Rooms were spotless and beds made each day we were there.
the location & the view is great. room is very clean and silent.
The hostel is very close to the train station and many good places to eat. It's ideal if you're carrying big packs as your luggage because it's only a five minute walk from the station. The area is safe and lively. I think the price reflects the room but it was great for a night and very clean. The staff is very kind and speak some English and helped us with everything we needed! It was a challenge to find the hostel because the sign is not very visible. I also think the name has changed a bit which was confusing. It's also pretty noisy from the window because you are in a very busy area of town.
The owners are very nice The rooms are close to the big avenue so, a lot of noise
Personable Service and a very quiet room in a convenient location!!! Nothing. It was perfect!
Friendly front desk service, modern rooms, good location.
This hotel is absolutely lovely. When you book online, you are never positive what the hotel will actually be like when you arrive. We stayed in one of the attic rooms and it was very charming and lovely. Staff was INCREDIBLE!! Highly recommend to all No!