The renovated room , with modern details. The type of window of the room 722 is old and doesn't match with the renovated room.
The gym has a nice view, and the shuttle was efficient. Small room.
The room was nicely updated. Hotel is under construction. The construction noise started at 8am. The staff was unable to compensate me because I booked the hotel through KAYAK.
Every single person starting from the shuttle driver at the airport , to the hotel reception to room service staff were all more than friendly and accommodating. Being a frequent international traveler I spend a lot of time in hotels around the world and the staff at the concourse left a great impression and am sure to be staying when I am passing thru Los angeles. Thank you Very satisfied guest Michelle bennett
Room was missing an iron
Convenient to the airport The hotel did not inform us that construction was being done on the floors starting at 6am. Needless to say, the stay was uncomfortable, disturbing and very noisy. So much so, that other guest were opening their doors to the hallway, to see where the noise was coming from. When I called down to the front desk, multiple times, to complain, nobody answered. When I check out and asked to speak to a manager, they said they couldn't do anything about it, and was not able to compensate me for my inconvenience.
I like the ease of checking in and how I was text when my room was ready while I was at my meeting. Cafe was nice and lobby had nice areas to relax. I like the bed and different types of pillows to choose from is one of the best ideas. Staff was kind. I did feel that my floor was damp and I needed fresh air. I found that the windows can't be open i was disappointed. The operator said they will notify the engineer. I don't think any engenior can solve that air problem until new windows are placed. That is the main reason that this hotel is not receiving high stars.
Loved the view of planes. Need more handicap spots for parking. Bathroom a little adted
Location go LAX. Accommodated late check out. Overnight parking seemed a bit expensive. Cleaning staff came in multiple times with the do not disturb sign out.
The room was gorgeous, the lighting and furniture was very sleek and modern. The room I was in also had a 60"+ Tv which made for a great way to catch the end of the Sunday night football game in solitude. The room and hotel are great. However there was a $250 deposit on the room, this wasn't an issue for me, though I can see this being an issue for travelers not being financially prepared.
Staff was phenomenal. Very friendly and answered all of our questions. This was fromthe front desk to the cleaning ladies. Great place to stay. Our room was also one of the quietest that my wife and i have ever stayed in. The only negative was the construction but it's a remodel. Didn't hold that against them.
The place was extremely nice and well done. The accommodations were comfortable and nice. I purposefully told the attendant I would be leaving early and my guest will be staying until check out. She said she would make a note and one was not made. So then my friend was harassed and accused and made to feel like a criminal when he tried to get in the room and the key did not work. His belongings were held hostage while he was interrogated.
I had classes up in Hollywood, but I didn't recognize the hotel names in that area. I chose this Westin, by the airport... and like always Westin was Excellent. Beds are very comfortable!
staff was nice and it was a good quality hotel self-parking was $50 a night and the mattress was waek
Location Everything else
They called and made sure the crib we requested made it into the room. It was not there so they expedited it up to us.
The hospitality and the convenience of different complimentary that the hotel offers. The clerk during check out was a little less warmer than the other clerks I have spoken to during my stay. She was a little impatient when I ask about the hotel holding my luggage until my flight.
The restaurant food was good. Curt at the bar was an absolute delight very professional and personable.
The staff was great. The room was clean but the hallways were a bit dated. Having to ask for a small refrigerator. Paying 33$ a night to park.
The Westin smell. Their signature scent is what we yearn for. Please send us some sample diffusers. Proximity to LAX is unbeatable. The shuttle was prompt and clean, rooms were clean, staff was extra pleasant. Fast-Track-NU Car rental was great. Located in the lobby of the Westin. Toilet made a pretty loud whistling noise for a solid 30 seconds after flush. Room 379. The charge for parking my rental car in the space already owned by the rental car company in the Westin lobby was kind of annoying.
I have been staying here one night a week for a class I have on the weekends....the night at the Westin is my best night of sleep all week! Comfy beds.
I LOVE the beds! I just stayed one night, usually I cannot sleep well the first night in a new location....but in these beds I slept just like I was in my bed at home.
The bathrooms were clean... This was s unionized hotel and we didn't know about it. I wish this was communicated to us before. The morning after our check in, a group of union members gathered in front of the hotel and were protesting for more than an hour with a bull-horn loudspeaker. They started at 7:00 am on a Saturday!!
Location . Dirty windows , no tooth paste , and furniture was dusty
The location was great, the hotel is beautiful, especially the pool. I didn't rent a car so I liked how easy it was for me to take an uber The bed pillows were bad so I didn't sleep well and the were no outlets near the bed so I could charge my phone and none near the bathroom counter so I could power my curling irons
It located near the airport and perfect for travellers like us. They run constant shuttles to and from the airport and a familiar with business travellers. The room condition was below standard. The drains in the bathroom flowed very slowly and the showering facilities were a trial to use. The bathroom basin drained so slowly we had to take turns washing.
The lobby and bar area (bartenders) was excellent and friendly. Looks nice on main floor. Once you get into your room it's tiny. Washrooms are small and out of date. Definetly clean though. Good for 1 night stay only while between travelling places. Tub leaked water all over washroom floor. Tiny washroom out of date. Vending machines on all the floors were sold out of all beverages.
The quiet. We checked in a little early. As soon as we checked in we were told a room wouldn't be ready for at least an hour and with a big business group in the property it was hard to find a space to relax let alone get a drink at the bar. The lobby hallway and bar were so crowded that we had to leave the hotel to get a drink to be able to relax after a long drive in from a neighboring state. Upon return we were directed to a room on the 2nd floor that had a bed that was so flattened and sunken in that myself and my partner rolled into one an other. This was truly unsatisfactory and we expected more staying at a shariton property. This was an issue that could visually be detected by housekeeping or maintenance but was disregarded and ignored. We then spoke to front desk and asked them for a room transfer and after some push back were redirected to a different room. Definitely not something worth going through while on vacation. Makes us want to stay with a competitor to see if the same challenges are met with (Hilton, embassy, etc.)
Everything it sucks
On site restaurant was excellent. Hotel shuttle to airport was convenient. Room was outdated, dirty, and didn't feel comforting. Seemed like our room was not throughly cleaned was missing items promised by staff at check in - water, coffee, tea.
Terrible experience 1)given confirmation that room will be away from elevators and quite, but the room no. 364 I was allocated, was right next to elevators and infront of maid/cleaning room 2)bathroom door lock didn't work. Door kept opening up 3)thin walls in the room. Could hear the shower noise in the next room 4) unnecessarily delay at check-in counter, because there was another person with same last name as mine had made reservation. Most absurd excuse I had heard ever 5) manager too rude to even come out at check in counter , the lady at the counter had to take my phone inside some room to show it to her manager the confirmation msg I got after I had checked in online earlier 6) found a hair in the milk served at breakfast. When asked to replace it, the server didn't even feel guilty to know about the hair 7) TV remote not present in the room.had to call room services and request one
They allowed us an early check-in on a day room. The shuttle was quick and efficient. The restaurant was slow and disorganized. The fact that they charged to print stuff out and didn't have a true business center was annoying.
VERY NICE AND CONFORTABLE MATTRES PRICE
Good location ! Good for rental cars return and closer to the airport . The sink in my room smell like death fish.
The bedroom was simple and clean. It was a very good price and the WiFi was free. The bathroom was very disappointing. I reluctantly decided to take a shower even though the bathtub was yellowing and did not look clean. When I turned on the water, the drain was so clogged that showering meant standing in two inches of water. We paid over $20 for parking for one night, which was also a let-down as well.
The room was gorgeous! I did not expect the look of an indoor lobby that almost look outdoors! Very cool. Breakfast was delicious and my stay with my boyfriend was fantastic. Thank you!
The hotel staff were great. Resturant food great....the rooms are a bit tired and in need of freshening up.....smelt stale....very dark and gloomy.. The towles had holes in them not impressed at all.
Good local bus for $3.00 round trip going to Manhatten Beach area with shopping and restaurants if you want to kill a day waiting for a night flight home.
Good facilities, excellent breakfast, good Managers Reception every night, very good value for money.
I really slepted comfortably in the beds. And the morning breakfast was awesome!! I didn't like the fact that the couch was broken, so therefore uncomfortable.
Checked in within 10min. of arrival, one person ahead of me. Room was great, clean, and comfortable. Great selection for room service. Food arrived within 20min., hot! Food tasted great, I had the pork slider, flatbread pizza, and porkchop. Drinks were cold. Although the food tasted great, it cost me $83! Little pricey. My room was in a corner, next to a storage room, #316. I felt like I was different.
The room was very comfortable - I liked the two rooms. The breakfast was just great!! I liked the big flat panel screen in one room and the second tv in the bedroom. The staff was very frienly and helpful. If you ask me if there was anything I did not like about the Hotel, that is a complaint. Not everyone has the time to file a complaint with the hotel while traveling - you should realize that. 1. only one of the two tv remotes worked. 2. The sink in the main bathroom backdup immediatly when used. Hotel management needs to insure those items are checked for usability every day.
It was clean, comfortable and I felt safe there. would have liked some bacon with breakfast. The shuttle was a little late. I thought I was going to miss my flight out. But I made it.
Very good room, excellent beakfast.
Breakfast buffet and evening snacks always appreciated and valued Sometimes too much roominess and little time to use it all in the spacious suites... But definitely a valued benefit
The hotel was spacious, clean, well located. Staff were wonderful and facilities great. Amazing shopping a short taxi ride away. Convenient small shop right across the road for basic supplies as well as food, drinks and wine. An easy, enjoyable stay, and great location for getting to LAX early in the morning for our flight. Perfect stay!
Really great staff. Enjoyed the wine pairing and tasting menu at steak house.
The honesty of the housekeeping staff was comendable. The safe was left open all day with valuables and money visable, and they remained untouched. The general dining room was extermely friiendly annd efficiennt. A little pricy for what it is.
Had to wait at airport for 35 minutes for shuttle to pick me up. Unacceptable!!
The room and restroom was very clean and the restaurant for breakfast very good Room is small
The hotel had a glich at their end & did not show my reservation and the hotel was completely booked.
We liked the close proximity and convenience of the free shuttle to the airport terminal. The staff was courteous. The room and bathroom was clean. No noise. So all in all, this was a pleasant experience. We stayed at this hotel while we were in transit for another flight. As a result, the only thing thatvwe were looking for was a clean,quiet and cheap place ton stay by the airport. We had no other requirements: shopping, spa, swimming pool, etc... So, insight of that there was nothing negative to say about this hotel.
Bed was very comfortable Door to balcony was not sealed, so there was noise and air leaking in.
The pool is nice The rooms are very very small, the treatment to the costumer is really bad. Not reccommended.
The front desk people were very polite and helpful. I stayed on the 4th floor and it was very noisy. Every noise from the hallway could be heard in the room. Also the TV turned itself off right in the middle of a program.
The Wifi service
Staff helped us with the set up of a baby bed
Clean, comfy beds and decent restaurants within. Room smaller than expected, especially the bathroom
The rooms were clean and comfortable. There was no late night snack bar.
Didn't know what it was. It was better then I thought. Nice staff. Nice place. Stay there again. Time and time again
$28/day parking fees! This was not mentioned at time of booking. Reserved two rooms with two double beds in each, as our party consisted of two families of four. Was given two rooms with 1 king bed in each. Staff was rude and seemed annoyed that the reservations were booked via 3rd party. Rooms were on the small side and out dated. Very small pool and jacuzzi. Breakfast buffet is $24 for those interested.
Close to the airport, clean room, friendly staff, quiet, good dinner recommendations, shuttle was on schedule. We had to move into a 2nd room because the air conditioner wasn't working in the 1st. There was a $9.95 charge for the WIFI connection. The continental breakfast charge was too much ($19.00).
Parking is outrageous, additional tax and no free wi-fi. Ridiculous!
I didn't enjoy that I had to pay for parking when I'm already staying at the hotel and paying for the room it's bullshit my bank account is now over drafted 100 dollars because of this
Everything smelled like cigarettes smoke in the "non smoking" room. That ruined my stay. Everything smelled like cigarettes smoke in the "non smoking" room. That ruined my stay.
Food at restaraunt was good, but simple. The employees were very good at helping us. Walls are thin, was kept up all night by a large group Of people who liked to stay in the hallway and talk and open and close doors constantly. One elevator was out of commission, and the wall over it in the foyer was in Sad repair. Had to call for maintenance to get the lock to my room to work.
Well i didnt like the false advertising of the pricing and they didnt make it easy when the dates where mixed up or justify the costs that they later added and double charged me and its been 4 days and i havnt recieved my refund
I liked that La Quinta let me store my bags with them before and after check out. Everyone was friendly. There were not enough electrical outlets and there wasn't good placement for the coffeemaker.
Proximity to airport, nice clean & modern room, pretty good continental breakfast included and free airport shuttle Pool was locked shut even when "open" and when we told the staff about it they said they would fix but didn't get to it within a half hour so we just gave up on swimming.
You must pay for parking if you have / rent a car $17.00 a day. If paying for the room wasn't enoug. Second complaint wasnt a big deal til I needed more towels
Comfy beds Clean Friendly staff Great free breakfast with hot food options Close to lax and to the freeway with access to Venice beach There were zero parking spots on our first night. We had to park at taco bell with a parking permit. Fortunately the front desk manager kindly waived the parking fees for our stay. Also our TV was in bad condition. Needed screen repairs
Convenient location and nice breakfast included Blood stains on floor and our towels were pretty dirty as well. Wish there was a place to get iced coffee inside or nearby
Clean, modern remodeled rooms. Convenience of timely airport shuttle. Adequate free breakfast. Lobby restaurant open late with friendly & helpful staff. Desk staff helpful.
Great location, close to the airport for a late night arrival. Staff was very friendly, great rate and felt safe! Good, fast, breakfast cheap parking.
Decent room, Internet, basic fitness room, breakfast, airport shuttle, food within walking distance...everything I needed for a layover. I needed to check in early and they were very accommodating.
Close to the airport, room was alright The employees of the hotel were not very friendly at first. Windows don't open The thing that I disliked the most was how long it took to get room service. We needed more blankets and it took them about 40 minutes to bring them up plus we had to ask twice. When room service did come, they had brought a bunch of thin bed sheets because they ran out of clean blankets.
The reservation staff was extremely friendly and helpful. The staff in the restaurant,the bar and the coffee blade were rude and unfriendly. They acted like taking an order was such a task.
Very nice facility, close to LAX, all new refurbished rooms, well thought out. Airport shuttle buses very slow, needed more frequent pick-up and departures.
Airport hotel, so just to sleep. Two girl friends travelling together and everything worked. Nice bathroom with lots of counter space, good shower. Lighting for reading was focused and not intrusive to the other person, with convenient switches,. Check out was done on the phone in your room, airport shuttle buses ran every 20 minutes, 24 hours per day. Basically everything worked and was very convenient. Sometimes the simple things add up to a great stay. Bathroom door was a pocket door and very noisy, so there was no way to go to the washroom without waking up the other person.
When we checked in there were no people on the line and one person ahead of us already checking in. After we checked in the man that waited on us made a big point of telling us, not once but twice, never to stand in rvTine acIn as it is for preferred guests. Guess what, it shouldn't be an issue as we won't be coming back! Welcome
I like the travelers kit with the relaxation essential oils spray. It made it very easy to fall asleep for the four hours I was there.
Super clean and comfortable. Relaxation therapy face and foot cream and room/pillow spray a nice touch.
It was easy to find, clean, friendly and comfortable. I didn't like the exorbitant parking fees and they had no record of my reservation through booking.com. Thankfully, the front desk staff were able to get me a room (and a rollaway :( ) and lowered my cost as a show of good business.
This place is great. I paid $136 a night. Super nice staff. Parking in the structure was only $15 that's good because from other reviews I heard it was more. its super convenient and has a nice view of the airport (perfect for plane lovers). Before you check they send you a email asking you when you wanna check in, what view you want, how many pillows you need, and if your a single or double bed so that was pretty cool. Overall it's a very good place to stay. I will definetly book here again, only if I can't stay at Taylor swifts house hahaha Didn't have a fridge. Would be the best if they can put one in the rooms that don't have one. Other than that this place is s
Newer updated rooms, great bed/etc. Good location for getting around areas of LA. Parking was a bit costly because of how close this hotel was to the airport but it was a nice location for getting around various areas of LA.
Good but noisy A/C unit in room 826. Good but noisy A/C unit in room 826.
Our receptionist Diamond was one of the best receptionist to accommodate us at the beginning. She made sure that all of our request regarding rooms and parking was taken care of . What a great host. The rooms were really clean and comfortable. The housekeeping staff were spot on. Every morning at 6:30 am during our stay, there was a group of protesters outside of our window marching, yelling on a loud horn and shouting. Apparently, they wanted the hotel staff to unionize and the hotel has pushed back against it. We only learn then why we received ear plugs on our bed at the beginning of our stay. Even though we were on the 8th floor, it still was very loud and annoying during our 3 day stay. It lasted for about 1 1/2 hours each day.
Having to pay $25 for valet parking.
Plenty of power outlet for phone charging Bed sucks , too soft
Very comfortable bed & nice and clean. Hallway & room smelled like sweet tobacco. Very unpleasant !!!
clean facilities, friendly staff. Hotel shuttle is very handy. A reasonably-priced option if you have an early-morning flight the next morning. Bathroom was strange- toilet kept running and we had to fix it (didn't bother calling the front desk- it was more of an annoyance than an issue...) sink was TINY, shower nozzle was very short.
You get a bedroom and a living room like suite for the price of a bedroom. Really good bedding that promotes a full night's rest. If you have to stay at LAX, this is a good solution but at 200/night, it isn't the cheapest option near the airport.
Will never stay there again. -Shower didn't drain -Urine all over the toilet -Overall unclean -Walls are so thin, that you can hear phone alarms going off -$18 for parking and $20 for breakfast -Inserted parking card into the reader and it didn't work
Perfect for what I needed....a quiet, clean, comfortable room.
Proximity to airport and courteous shuttle to LAX were great. The facility felt a bit dated. Some fresh décor would help.
The staff wad very helpful and respectful. This a very nice hotel. The Business Center was nice but limited for 15 minutes. There were a limited selection for the Tv. I wish there could have been more channel and more variety. Only thing I didn't like is that you have to spend over 7 dollars to use a credit card.
One block from my rental car turn in......... great room.....mattress and TV quality excellent. Drapes would not close ................bright McDonalds lights also lit the room up but I was too tired.
I really enjoyed the fact that right from the start, members of the front desk were friendly and attentive. In addition, everyone else encountered at the hotel was very nice and I thoroughly enjoyed the experience. Will be back for sure when I come back to the area!
This is a very disappointing and terrible hotel. I was trying to book the hotel on the Kayak mobile app, and somehow the last step of the reservation process wasn't successful, so I tried to book it again but the second time didn't work either. Two hours later, I got two confirmation emails from Kayak and said "you're book" and found out my credit card had been charged twice($256) by Holiday Inn, then I contacted kayak customer service right away. The kayak representative was helpful and willing to talk to the hotel and ask for a refund, however, after the representative explained the issue regarding the mobile app error to Holiday Inn LAX, the hotel refused to refund ONE PENNY to us, and claimed that's their "non-refundable" policy. During my years of travel, I have never experienced this kind of issue and I still don't understand why this hotel is willing to ruin their reputation by refusing to refund any money and not showing any understanding to their guests. *This is not a vicious verbal assault, this is based on a real experience.
No wash cloths, not enough towels, and had to pay for parking was rediculi
I liked the concierge. I liked that you have a bar.
Close to airport and shuttle service. Bed was comfortable. Room smelled musty. Not the cleanest place. Neighborhood is industrial / business. Left a necklace that was a gift in room. Called guest services. I was told they found it snd it would be mailed to me. 2 snd 1/2 weeks later no necklace.
Everything No complaints
The room was a one king size bed, very spacious and clean. Like it a lot Parking was very expensive and one shouldn't have to pay for parking for the rate this Holiday Inn charged.
This hotel is in an excellent location if you're going to be traveling around Los Angeles. I was in town with my wife to meet our new nephew for the first time, and this place was conveniently located near LAX and next to the Howard Hughes shopping center (a really nice place). It's right near the 405 freeway, which is what everyone in LA uses to go back and fourth from the beach to the inland bits (the valley). Anyhow: I prefer to stay at extended stay hotels when I travel, because I follow a really strict bodybuilding diet, and being able to cook and store my own food is mandatory. The location was excellent, and the room was decent (clean, small kitchen, but usable). Well, here's where this hotel got a bad review in my book: customer service. My wife and I went to check into the hotel at night time (around midnight), and when we got into the front lobby, we were greeted by another guest who told us he had already called the hotel, and was told they were sending an employee down to the front desk to check him in -- 30 minutes prior. After we waited for a while, the other guest went and called the hotel back again (using the hotel's built-in phone system), and was told that an employee was on the way down again. After waiting an additional 30 minutes (my wife and I had been here about 45 minutes by this point), I got on the phone myself and called the hotel. I was immediately transferred to a calling service where the person told me that they've been trying to contact the employee on duty, but nobody has been answering their phone. They told me that there was nothing they could do except hunt around for the employee myself, and then put my on hold for 15 minutes and didn't answer my questions. So... After I got put on hold by the calling service, I then started wandering through the hotel with the other guests (who were still waiting to check in), banging on the doors of the communal areas. After banging on the door of the main laundry room (on the first floor), we were hesitantly greeted by the front lobby person on staff who must have been sleeping or something in the laundry room >.> So the entire time we were out there in the lobby waiting, calling the hotel, etc., this person was in the laundry room sleeping (I assume). So frustrating. We finally went to check in, were given our key cards (about time), and were then told that even though we pre-booked the standard King room, they only had a smoking version available. If you're not a smoker, and have ever slept in a smoky room, you know what I'm talking about: it's gross. So, I asked the lady to please just change our room or something, and she gave us a queen room (fine: I figured I'd argue about it later, but by this time I was exhausted, frustrated, and half-awake). So then my wife move ALL OUR STUFF into our new room, get into bed, and what happens??? The fire alarm starts beeping... Apparently the batteries had died on the fire alarm, so it was beeping every 3 seconds, making it impossible to sleep. So then I called the front desk, and was told to move into another room. So I go downstairs again (thankfully the lady had stayed at the desk this time), get a new room key, and go to the new room. And guess what I find in the new room? It was the room I had originally reserved!!!! It was a normal king room with no smoking. Sigh. I was so incredibly frustrated, that after moving all my stuff out of the first room, and into the second room (which we had reserved originally anyhow), that I just completely gave up. This was easily the worst hotel experience of my life.
The hotel staff was very helpful, and the restaurants on the 1st floor were good options to get inexpensive food. The room we stayed in was very spacious having a full kitchen and living room. A big plus was USB charging ports just about everywhere you could imagine. The only negative was that we found candy bar wrappers in the bedside tables in the bedroom. Other than that everything was clean.