It was an excellent place to stay. Great views particularly during the sunset. Quiet, calm, relaxing. Plenty of aquatic activities for those who enjoy them. Very close to the beach. Staff was awesome. Incredibly friendly and helpful. We thoroughly enjoyed it. I definitely recommend it. Food variety at the restaurant. It was basically fast food selection at fancy restaurant pricing. Most everything in the menu has some sort of sweet seasoning or sauce in it without the possibility of asking for the plate without it and/or lack of variety. Far from other food selection. If you are without a car you are subject to eat at the restaurant only.
Beach was phenomonal. Restaurant food was spectacular. Beds were REALLY REALLY uncomfortable. Hot tub was across parking lot and COLD 2 of the 5 nights.
The walls were a little thin. Could here our neighbors banging around.
Views WLAN, location -> not Hawaiji feeling
The view, the aloha, the comfort, the beach, the food. Tremendous save to a bad airbnb experience.
Staff was great!!! Great beaches...
Very nice hotel with nice rooms and facilities. Good location near beach and Lahaina town, shopping etc.
Very relaxing atmosphere.
YOU NEED TO HAVE MICROWAVES IN THE ROOM
the situation, the room was nice , clean and with a nice view The woman who seats the guests for breakfast is incredibly slow, so that one has to queue for 15 minutes to be seated,and in the restaurant, the waiters are not very nice..The woman at the activities desk looks more interested in her Iphone than in the guests wishes!!
Everything was perfect.... The staff were amazing, and were just so helpful. The rooms were always so clean, the cocktails at The Ocean Terrace were sensational, the food was scrumptious, and that sunset, wow!! was just simply breathtaking. Getting around is quite easy if you don't have a car, providing you want to stay in the immediate area. There is a trolley which is free around the Kaanapali area and if you want to go into the local town of Lahaina you can catch a bus for $1 from Whalers Village. We loved it & will definitely go back. The only thing i didn't like was having to leave this beautiful place. The food however is a little expensive but you would expect that in any resort anyway.
very poor management
The view and the pools are very nice and I was impressed with them. The food and drinks were just average. I understand that more people cook themselves in this type of property and not to expect a five star experience. The service was weak and inattentive in the restaurant, enough to get you your meal, but mostly feeling in different.
Our one bedroom unit worked well. We ate in or out as suited us. Nice 3.5 mile beach trail starts in a park just south of the property; good for running and walking, but could be contested in spots. we had full access to the timeshare immediately south, and frequented the happy hour at their beach/pool bar and their lounge chairs. Grounds were lush and attractive. Beach was nice to look at, but not very useable, as it was small and the surf was high. Too small even for lounging. Next door was better.
This place had everything that we expected and the Beach was great you could go rite from your hotel snorkeling I recommend this place a return Everything
Price and upgade
Huge room. Gorgeous views. Huge tub. Beautiful tile work. Big kitchen. Washer and dryer The beds were just awful. They were rock hard and not comfy at all. The pillows were small. Had a very hard time sleeping. No coffee maker!!!
At the check-in they told us our room is ocean view with king bed. When we got to the room, it had a view of a parking lot with an ugly building and had 2 twin beds. They did not have the room we booked a month in advance because they "overbooked" for the holidays. This was completely unacceptable. They refused to give us the room with Ocean View until the next day. We booked another hotel and disputed the amount I paid for this hotel. At the end we lost one day of our 4 day vacation.
Everything. Great for families, honeymooners, young couples, old couples, beach bums, active people, lazy people, food lovers, drinkers...etc It was perfect
The Bed! The Adult-only pool area (though the kiddos still managed to sneak in due to irresponsible parents) Proximity to beach Nice shower, but small bathroom area overall Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom
Beautiful grounds and facilities. Great service and within walking distance to many restaurants. Crowded most of the time. charged for many things that were included with resort fees elsewhere such as paddle boards.
They lost our reservation! We ended booking at another hotel.
Everything! Walking distance to Kaanapali Beach,, Whalers Village, beautiful ocean view room, beautiful shower, strong A/C, comfy bed, clean gym and friendly staff! N/A
We were able to come to Maui on short notice. The westin exceeded all our expectations
Love the location and the surrounding facilities, mall, restaurants, etc. Staff assigned me and my wife a room with 2 double beds for a week long stay in the most romantic place on earth. It was just too bad we could never sleep together the whole week. Ruined the whole trip for me.
FACILITY, Pool, gym We had booked the room for our honey-moon and the room they gave us was a suite facing the car park and right next to the lift. And this was after we were given a room on the 8th floor that stunk like toilet.
The flamingos and swans were absolutely beautiful. The pool was a little cold.
The view was stunning, and the amenities top notch. That I was unable to stay longer.
Wish I was still there. I left my camera charger in the room. They shipped it back to me. Loved it and would stay again if I can.
I liked the beauty of the resort. All the flowers and the way the pool was designed. Very beautiful grounds. The rooms need to have some upgrades done. Get rid of acustic ceilings old and outdated. The door to the bathroom at the bottom was chipped up and discolored. Moldings in bathroom needed to be recaulked.
room service was awesome...food outstanding. Front desk personnel were very friendly and accommodating. Went to Japengo for dinner...sat us in the lounge area...even though the lanai was ready for seating and to catch the sunset...were told it wasn't open yet although hours of operation stated 5:30...sat with our backs to the water and couldn't see the sunset through the bar...after 10 minutes about 20 Japanese tourists were seated in the restaurant. felt shunned. The floor/carpet was dirty in our room (201). Nasty stains (by the nightstands and throughout the floor) we wore slippahs in the room! Coming from Honolulu, expected more. We were on the second floor and couldn't sit on our lanai since the people next door were out there smoking cigarettes and it smelled disgusting. For $400/night felt ripped off! Also feel parking should be a couple dollars a day...not $16! Then an additional $30 hotel fee???? Hyatt residence club employees were shoving the "timeshare" experience down our throats! Didn't spend that kind of money to try to be persuaded to purchase anything.
The room, the staff, pool, location Dont think that guests need to pay for sofa or seet on the pool.
Top shelf overall. The beach. Too much coral and rock.
It was a nice $200 a night hotel. Unfortunately I paid $600 a night The valet took 15 minutes to get our car and I had to ask twice to get the car. Two of the three elevators were broken so we eventually carried out bags down 5 flights of stairs after waiting 10 minutes. The bartender used his hands to put ice in people's glasss.
Nice room, cleanly, beach front, nice pool area and not too bad a price for the area...being close to Lahaina was great! The hotel room we stayed in was a bit of a ways from the lobby and we had to walk through a row of shops to get to the front, but towards the end it wasnt that bad being away from commotion. The breakfast was expensive for what was being offered. It wasnt bad, just not worth $30/person. Parking was $18/day which hurt after we were there for so many days.
* People/service was great! * View of ocean from room was wonderful * always restocked amenities everyday * very clean bathrooms, room, lobby, etc. * Food was very good Everything was overpriced, but we were in Maui, and Hawaii is expensive ... getting there is only the beginning when it comes to spending $$$$
The design of the resort: the pools, the waterfalls, the wildlife lawns, etc. The staff are consistently nice and patient, the shuttle service within Ka'anapoli area, the size of the rooms. Compares to other resorts in the area such as Marriott and Westin, Hyatt's rate is very reasonable about average of $350/night. Son'z restaurant food was terrible for 5-star, fine-dinning categorization. The popcorn ceilings in the rooms can be upgraded. It has no beach - we'd have to walk further the Marriott resort for the beach. Hyatt should do a better job enforcing the no-smoking policy on floors designated as non-smoking floors, it's never pleasant to be out on lanai and having to deal with someone next to your unit smoking up a storm.
Lots of hidden fees. Overpriced food and drinks. They would not give me a complete bill when I checked out. Cost to park my vehicle!
excellent front desk staff; liked ability to grill, full size fridge; added reservation to our timeshare exchange we thought that the parking fee was high
Kannapali Beach Club was very clean, great food, great beach, excellent FRIENDLY staff!! Would definitely stay there again!!
Location and price electrical outlet next to sink did not work.
Very nice staff, very close proximity to the beach, very clean, beautiful decor No free internet (also no wireless internet) available; Internet use added $10 per day to the cost and in this day and age Hotels should have wireless for free. I travel a lot, work online and had to do work, though technically on holidays...almost every hotel I stay has free wireless, Lahaina shores does not! It maybe the only reason not to come back as I loved everything else.
good location and room size for the price very dark lobby. looks gloomy
we enjoyed it very much - the bonus was being at the beach and listening to the waves hit the beach.
Great location and nice facilities for the money The restaurant next door was very noisy at night as they had evening shows that lasted quite late
Big rooms with amazing view! Good price! Some of the staff seemed a bit lazy and not what you expected others were really good.
Very nice hotel. We liked the stay, it is a beautiful there! The beach near the hotel was not very good.
That they made me feel as comfortable as possible.
Reasonable location, a small pleasant walk to the main shopping area. Value for money given the cost of many places in Maui The beach at the front of the property is poor, and as we didnt have a car the nearest decent beach was a 30 min walk away. The pool at the resort is small. The room was clean but kitchen fittings were dated.
excellent beach front location. easy walk into lahaina town. clean, comfortable, well decorated, friendly staff.
Beautiful accommodations, great location with amazing beachfront access. The condo units are very well stocked with supplies.
I liked the location, the comfort and spaciousness of our room, and could appreciate the efforts beiing made by the property to upgrade its facilities. I did not like the fact that we were not informed prior to arrival that construction was going on. To be fair, the hotel reduced our rate after I complained.
The 1 bedroom condo units are very spacious and well-designed. You feel like you're living at the beach rather than escaping your room for outings. We did not hear any noise from nearby units except when the maids were moving patio furniture to clean. Our unit could have used a larger living room TV (approx. 25in CRT) as it was dark by 6pm and we just wanted to watch a movie at night. (TV size varies with the individually-owned units.) It was particularly nice to have a washer & dryer in the unit.
Friendly staff. Everything exceeded our expectation
The entire resort was really well maintained, had an amazing view of the ocean, liked the fact that the patios were huge. Really close proximity to the beach. Convenient store inside the resort was very useful and had good breakfast. Even though the resort itself was really well maintained, the unit itself was outdated and had issues like the TV remote did not work, patio door was broken and hard to open and close. Kitchen was very outdated as well.
The space, the unnoticeable but well prepared luxury and services. Cleanness, location,choice of programs, overall hospitality.
It was a great experience staying such cozy resort with excellent restaurants and location. N/A
Amazing service! Perfect for our honeymoon with exceptional service, great location, beautiful ocean front grounds.
Clean and uodated facilities and room. Excellent customer service and attention to detail. The grounds and gardens are beautiful. The on site seaside cliff is spectacular. Beach area was nice and secluded but small.
Food was excellent.
very nice room, well maintained and handsome grounds, friendly and efficient staff, beach access good, nearby snorkeling good. very long walk to hotel room. Although minor, but had coffee (latte) in hotel. Ouch- was bitter- i suspect very inferior beans that were also over roasted. I disliked the coffee so much that I didn't eat or drink anything in the hotel. I rather went to all the other nice restaurants nearby.
Friendliness of staff, club floor with lounge access, quality of food, comfort of room, ultr cleanliness of room, luxury of hotel
Large well-appointed rooms...gorgeous beach. Concierge team was excellent, especially Shelly.
location - windy and rainy part of the island
The location of the property is beautiful. The service left a lot to be desired -- not what you would expect from the Ritz-Carleton. In fact, we were so disappointed, we checked out after two nights and moved to a different hotel.
There is simply no better location in Maui Activity concierge was not really ahead of its game
Stephen the valet set the tone from the moment he opened my wife's car door, escorted us to check-in, and down to our pool terrace room. His courtesy and hospitable attitude was echoed by the front desk, concierge, restaurant and housekeeping staff. Comfortable King bed room included a chaise lounge, desk, bench at foot of bed, huge LED TV and spa bath. In room coffee/tea and fridge for our own snacks/drinks. Clean clean clean. Excellence and luxury throughout. Amazing shore, pool areas, walking trails... Peaceful location above the fray of the more populated costal areas -- but only about a 15-minute ride to Lahaina with its lively stores, restaurants, and harbor activities, We know where we will be staying on Maui. Bravo! Nada!
Elegant service, warm staff, Hawaiian cultural programs, horticultural tour Restaurant staff seemed hastled
I booked the hotel room, paid for it, and when I showed up they told me I wasn't in the system and I couldn't stay there. What?!! Terrible front desk person who wouldn't let me stay at the hotel even though I showed her my receipt of payment for the room. Never again. I would not recommend this place unless you're sure they will give you your room.