Nothing. Bed was super hard. Rooms are tiny.
The location was good. The hotel and the room was old fashion. The pictures of the rooms that you show in your website doesn´t match the real ones. Also I had to pay an extra $100 for facilities fee.
Came down from Boston and wanted to stay near Penn Station to make traveling home easier. The location was good since it's a quick five minute walk to the train. My biggest complaint is that the hotel charged me an extra $25 fee for the business lounge, phones and wifi, which they didn't disclose to me at all. In fact, when I checked in, they touted their guest wifi as a feature of the hotel. You can imagine my surprise then when I woke up with a paper invoice slipped underneath my door in the middle of the night demanding I pay $25 for a "facilities fee." Seems like they are nickel-and-diming their customers to squeeze out every last dollar of an already expensive hotel. Beyond the hiddens fees, I stayed in a Double Metro room with a colleague. The room was a bit cramped without much room to move around. There were only two accessible outlets in the entire room, so charging phones and laptops between meetings was impossible for both of us at once. The others outlets either used European plugs or were inaccessible behind the headboards of the beds. In the middle of the night, the room became inexplicable hot and since you can't open the windows, there was really no way to cool it down. The shower fluctuated back and forth between frigid and scalding hot every 5 seconds. All in all, the facilities were so so and I was thankful my tripped was only schedule for one night.
The location was awesome It was so small and incredibly expensive for what you get. There were families being evicted in adjacent rooms. Don't know the story there, but not your typical "4 star" experience.
Clean. $31 surchase went to hotel for no extra value. Was a ripoff with only a small print notice in addition to large print advertised price. Buyer beware. Wouldn't recommend or go back.
Location Staff were not very friendly. Man at desk checking me in was quite short with me, he kept asking me for a voucher, I kept telling him I didn't have one. He obviously wasn't listening to me. He never said hello, welcome, please or thank you. I realize it was check in time so it was busy, but don't work in this industry if you can't deal with people more appropriately. I actually found all the staff quite stand-offish, except the gentleman at the bag check. I had no cold water for my shower, and there was a tag from previous visitor on the floor in the bathroom. I left a bag in one of the rooms, when I called half hour later, I spent 20 minutes on phone, being put on hold. I finally just went to hotel and asked security to get it.
I was grounded at LaGuardia and found the reservation on Booking.com at a really good price. It was perfect. Great view, great service, Jessica at the front desk was friendly and personable knowing that I'd had a bad day traveling. She gave me great local dinner suggestions, too.
2 bathrooms for one room made it extra convienent. Clean rooms. Ask for a room with a view. You can't go wrong. Didn't have any issues with anything.
I love this hotel.
Location Very Old hotel and very expensive
Poorly disclosed 30$/day facility fee
They tack on all these fees when you arrive at the door. The bathroom is outdated and so are the tvs. The staff is also not too friendly including the information and door man.
Location was awesome, and we were upgraded to a deluxe room with sweet views. Definitely worth it. Parking was confusion as address given online did not match where to valet park, which was awful because traffic around Time Square is insane sometimes.
the room makes me feel comfortable the staff is very nice i love staying at Hilton definitely coming back !
Clean, comfortable rooms. Easy access to elevators to rooms. Staff was very courteous & accommodating. No problems.
Flexible with checkout, very helpful staff. For the price, breakfast and internet should be included.
Good value for being in the middle of Manhattan.
Hotel was excellent - perfect location if you want to be in the middle of the action in NYC. Staff was courteous and extremely helpful. Room size was great, room was clean and comfortable. Excellent value!
Took the wife to NYC for a romantic getaway, and wanted to stay in the Times Square area to be close to theaters. This property was perfect for us! Clean, modern rooms with everything we needed, and all within a short walk to the heart of Times Square. we would stay here again in a heartbeat. On the check in website, I made request for highest floor possible with a great view away from the elevator. We ended up on the 29th floor, corner room at the end of the hall which was everything I asked for. At check in I also requested late check out and was allowed 2.5hours which was perfect for our departure to the airport. this Hilton and its staff were top notch. Thanks! Room was cool, had to crank the thermostat to 80 to get warm . This could have been due to havering a corner room with lots of windows. Housekeeping, unfortunately, turned the heat back to 67 each day so the room was cool'ish when we got back each evening. Not a huge concern.
Rooms were large compared to many other hotels in New York.
the staff was incredibly friendly and helpful. Our room was very very clean and comfortable . the view was great as well. there wasn't one thing id complain about.
Easy check in and out. Validate for parking nearby. Check with parking garage. Small rooms but typical for NYC hotels
The hotel was fine. However, there was a murder in the hotel the night we were their. Apparently a pimp was murdered several floors up. It was all over the NYC news.
Price. Location. Modern. Clean. Small. Old. Slow checkin.
Friendly staff went out of their way to make our late valentine's day getaway special, moved me and my girlfriend to a higher floor, and gave us a box of chocolates and a card. Room was extremely clean, a little small, but nice nonetheless. I will definitely stay again! Room was a little small, but the cleanliness absolutely made up for it!
ALL of your front desk staff could use better training in professionalism and courtesy.
Alex at the front desk was most helpful in assisting me with a reservation problem,
La posizione spettacolare! La vostra dalle camere ai piani superiori è davvero incredibile. Le stanze, considerando che siamo NY abbastanza "umane" per il rapporto qualità prezzo. Alex alla reception è stato formidabile! Abbiamo dimenticato un oggetto e lasciando un messaggio alla loro segreteria ci hanno ricontato immediatamente per avere istruzioni. Insomma davvero buono. Provate a vedere se trovate degli special price
Easy walking distance to area attractions like Madison Square Garden, theater district, Empire State Building and numerous restaurants. Very clean room with plenty of outlets, and friendly front desk. Very nice, and rare, open outdoor space in front of hotel. A bit disorganized with the luggage holding process and the lobby lounge should be open later during the summer. The hotel has very nice outdoor space which is rare for hotels in that busy area and could get better use. Got back from concert at 12:30 and had to look for a bar/pub to have a night cap.
Excellent location and great hotel for the price (subway stop right outside) Very helpful staff (especially in the restaurant when I was dining with my two year old) Beautiful view of the Empire State Building from our window Quiet rooms--other than one neighbor banging on the door early in the morning, I did not know anyone else was around
I have stayed here numerous times throughout various trips. All the staff members of the hotel are very nice, helpful, and show they care about you. Cleaning staff is very very nice, front desk is amazing. They have a great breakfast staff as well. The hotel is right next to a subway station, but you don't see the lingering subway station people. If you get a city view it is wonderful. Very centralized to NYC. You are close enough to Time Square with shops close. Small rooms, but it is NYC you can't expect much more. If that is the only negative thing about your stay then you have no worries!
Clean, Good location Broken front door.
I had been in NY few times but this time I realize how important is a good location! The best ever! Next to metro station and shopping area. At the front rooms you can appreciate the Empire Statle from your window! For sure I will be back!
호텔이 시내 중심부라 주변을 관광하거나 쇼핑하기에 좋았다. 뜨거운 물을 끓일수 있는 커피 포트가 없었고 요금이 사이트에서 나왔던 요금보다 100불가까이 더 나왔다.
맨하탄 중심지역의 Penn Station 바로 앞에 위치하여 철도나 지하철을 이용하여 어느 지역으로나 쉽게 이동이 가능하고 한인타운, Times Square 등으로 도보로 이동할 수 있는 점이 좋음. 오래된 건물이라 바퀴벌레 등이 나오며 청결이 좀 아쉬움.
위치. 호텔이 지하철 역과 거의 바로 연결되어 있으며 이용할 수 있는 노선이 많고, 각 도시에서 출, 도착하는 암트랙 역도 붙어 있어서 매우 편리했음 객실 renovation 필요
도시관광시 호텔의 위치가 요지에 있어 대중교통수단,도보로 관광할수있어 시간절약과 경비를 절감할수있습니다. 예약하여 받은 객실이 사진상과는 현저히 노후된것 알수있으며 외곽공사와 주변의 객실이 소란했는데 이것이 경비상의 절감으로 특별배정한것이라면 두번다시는 이용하고 싶지않네요
Friendly staff Steven, Kitchen available for light cooking Nothing much
Locatiion is freat and the cooking facilities were useful.
Great location. Rooms are clean. Staff are courteous. Good return for the money. Quiet rooms. Free internet. Need to ask for a mop for the bathroom and not enough place to put stuff around the bathroom sink. The booking.com website specifically mentions that the room is not to be prepaid. Card details are for guarantee only, however as I arrived I realized that the hotel had already charged my card. Anyway, they apologized and returned the money so I could use another way of payment.
Location Heater/AC ran all the time. Very noisy. Not effective. Need to change this somehow. Envrionmental control was poor due to tthis.
The opportunity to prepare small meals.
I stay at hte above hotel for 7 days. I was traveling with my mother and I have to give the hotel top marks for location and also comfort. the only downfall I would like to point out was the fact there was no bed linen or towel changes during our stay. We did request same on two occassions and where given plenty, but it would have been nice if they where changed maybe every two days or so.
It was close to Time Square. A lot of restaurants, shopping and other amenities were withing 15min walking distance. Parking was $55 per 24hrs for the hotel. Across the street there was a parking garage for $33 for 24hrs. In the second hotel I stayed at parking was $20 and it was 5min away from this hotel.
Good room, good facility, free coffee and internet Abit far from the time square when I stay there the ac was abit licking in my room
clean, comfort, reasonable price in Manhattan! room service is once a week.
I enjoyed the cleanliness of both the hotel room and the bathroom. The bed linens were quite comfortable and attractive. The location at 39th and 7th is most convenient for access to shopping, theater and restaurants. Upon our initial sighting of the hotel, I was a bit disconcerted with the exterior of the building and the lobby area. However, after settling into our room, I was pleasantly surprised.
nice location! plush bedding! secured and quiet! truly enjoyed my stay!
Friendliness and helpfulness of staff and excellent location in Manhatten. Complimentary breakfast. Wish they did not have bell sound on lift when it reaches every floor.You can hear it at all hours in room.
Clean and comfortable with helpful and efficient staff. Good value for the money. Elevators are tiny and slow and are shared with housekeeping. Plan time for trips up and down to your room accordingly. If you haven't been to NYC, rooms will seem small, but by NYC standards they are not.
Rooms are small (to be expected in NYC) but comfortable, and clean. The staff was very accommodating and friendly. The hot breakfast was very good, and there was a good variety of things from which to choose. It is located in close proximity of Times Square action, but just far enough off the beat and path for it to be quiet and a break from the hustle and bustle.
The staff was incredibly friendly and motivated to make the stay at their hotel pleasant. The hotel and my room were both super clean. When I had a problem with my reservation, the woman at the front desk said she would send me a voucher for a free night. That was truly decent of her, but I honestly would have been happier with getting the room I booked. I specifically sought a king size bed and stopped in at the hotel a few days before my stay to make sure I was getting the room I booked. I also asked not to be near the elevator bc I needed quiet. I was coming in late from work and had to be back early. So when I opened the door to my room, which was right next to the elevator, and saw two queen beds, I was not happy. I really wanted to sprawl out in a big bed, even though I am short. Also, the shower was way too small. This is the second time in a month that a Hilton property (the other was a Doubletree) has downgraded my reservation. I'm a Hilton Honors member -- now I'm wondering if that's code for "abuse this guest."
Good location. Room is clean. Small but honest bathroom.
The staff were always very helpful and the breakfast was very nice and saved us so much time and money rather than searching the city every morning. I was disgusted by how much I got charged for 3 phone calls totalling 39 minutes in all. It came to $245.50 which is completely outrageous, how can a hotel justify charging this amount such a shame.
rooms are small hotel not so close
The breakfast service provided was excellent. Great choice and variety of fresh food, replenished right up to closing time so no one was left hungry!! The Hotel is less than 5 minute walk from Times Square, but in a quiet area. Subway station and Port Authority Bus Terminal is 2 blocks away, excellent location for shopping!! Hotel recommended an Italian restaurant on W38th St, Cabone I think it was called.....delicious!! Bit of a dodgy experience with the cleaner moving our shopping bags around. Concierge did however rectify the problem within 10 minutes. Hotel provides black car transfer to the airport. We were told it was same as yellow cab flat fare to the airprt plus toll. Driver tried to charge us more at the airport and expected tip so be sure to clarify the price before you leave the hotel!
Staff at the front desk and breakfast room were very kind and helpful. I thought the "going away" telephone call was very nice. The room was very small.
Great staff and very clean
The staff was super helpful and the rooms were very clean and nice. The breakfast was great and there was plenty of food. The location is excellent. You can easily walk to any location in Times Square and we enjoyed the fact that the hotel was not on a busy street, so street noise was extremely low. I would highly recommend this hotel. There was a lot of traffic in the lobby in the evening because of a hot new club "The Sky Room" that is on the top of the hotel. However, the Sky Room staffing did an EXCELLENT job of getting hotel guests on the elevators before the club hoppers. We also were never disturbed by the club in the slightest. This isn't really a negative comment :)
Close to all the possible scenic spots + bus/train station Long line on breakfast and only 3 elevators for all the floors ( 32 floors with atleast 5-7 rooms in each floor).
Great Hotel. Highly recommended. Nice rooms, friendly staff and excellent service. Continental breakfast included, and it was not bad at all. Great location near Times Square. Next to the bus stop if you travel through Newark airport. Yes, the breakfast room is small, but it was not a major problem.
Very helpful staff and great location. Excellent breakfast.
Staff was very friendly, it was in close proximity to GCT, price was reasonable, room was clean and comfortable Construction on the street was a bit disruptive for sleeping. Reserved a room with a King bed, but was stuck with a double
the rooms were comfortable hot water ran out
Room Airconditioner was efficient but was too noisy at night - probably needed maintenance to fix noisy fan which appear to be out of balance.
Great value for this area of Manhattan. Staff didn't seem to communicate between one shift and the next. They confused and crossed our reservation and double charged us making us get three sets of re-keyed room keys. Pain in the total a$$.
NO PARKING AND THE PARKING GARAGE THEY ASSOCIATE RATES WITH IS $35 every 24hrs!!
Hotel was great location, clean and spacious room for Manhattan. The staff was discombobulated and one shift didn't seem to know what the other shift was doing. We were locked out of our room twice because they mixed up our reservation even though it was pre-paid. Each time it happened requiring is to come to front desk immediately and disturbing our morning like it was our fault. They couldn't seem to wrap their heads around a simple reservation and the inconvenience they were causing. No apologies for it either. If this had not happened, this would be the best hotel in Manhattan.
Location was perfect, price was affordable, room was clean and comfortable, Skyroom rooftop bar was fantastic. Staff was a bit brusque, room was small and cramped ( first time staying in NYC)
Bed was very comfortable.Rm was adequate size and very clean. It was very quiet. We felt like we had the only room on the floor The only complaint I have is that we woke up first morning and the room temp was only 60 degrees. The thermostat was set at 72. We tried to reset it with no success. The desk sent the maintainence person right up to fix it. It was fine till that night then it went the opposite way. It stayed at 82 no matter how low we adjusted the thermostat. We ended up covering the heat unit with our coat and books and propping door open to hallway.
The room was clean The elevators take entirely too long. Only one elevator was working and it took literally over 30 minutes of waiting just for the elevator to take me downstairs. We were on the 29th floor, not exactly walkable by stairs (especially with luggage).
The room used for breakfast was too small to accommodate all the guests in the hotel.
Very comfortable room - huge king size bed, excellent location near Times square and Port Authority bus station, Very friendly staff who gave us some great advice on nearby bars and restaurants breakfast was fine - but nothing fresh there
Close to city center. Terrible and poor breakfast. The wait time for the elevator was to big - 10-15 minutes in the morning. The air conditioner was very bad.
The location was great, the free wi-fi is something all hotels should give complimentary. In total - great value for money The breakfast was funny, the kind of breakfast you would expect to find in Mcdonalds, not in a hotel.
Remarkably quiet for NYC (and the location!). Very comfortable bed and linens. Small -- but perfectly acceptable (again, esp for NYC!) Bathroom was great. Very pleasant and helpful staff. I would definitely stay here again!
The staff was pleasant and accomadating. only has two elevators
The staff and views were amazing.
Very clean, comfortable & met all my needs. Lovely & knowledgable reception staff
The beds were comfortable ands the location was almost perfect. We had some trouble regulating the temperature. The maid understood no English so that when we asked her to come back later she simply went away:-)
Good free Wifi Bed Location Staff Small room Crowded small breakfast area Limited seats in lobby
friendleness of staff
Was confirmed a king bed and was told only 2 full beds were available when I arrived. No good places to eat near the hotel and no food or room service offered.
Excellent beds in a fairly new hotel. Location was pretty convenient to Time Square (a little off the main area...so it was quieter). Most importantly, this hotel was definitely excellent quality for the price. NYC hotels are outrageous and this was at least reasonable; I would stay here again. Breakfast is included (which is great) - but the breakfast area is quite small and can be very, very busy (overloaded w/ people).
Our room was spacious by New York standards & also a decent price as NY hotel rooms are not cheap. Modern facilities & very clean. Helpful staff & not that far from everything. Nice breakfast too was a bonus
1. The front desk personnel were very helpful. 2. The location was very good: easy walking distance to airport connections, subway and bus routes. The room, while clean and modern, had little room between the large bed and areas to sit in.
-it was close to subway and Times Square - the breakfasts were terrific as were the staff in the breakfast room - 4 adults could stay in the room without extra charges
The hotel was in a perfect location. We were able to walk to the theater and there were plenty of restaurants near by. I was with 3 teenage girls so the proximity to Times Square is great. Nice breakfast and friendly staff!
The location, the clean modern rooms, the free wifi and breakfast Nothing, it was perfect!
The location was nice and the staff was very nice .i would recamanded I wish the room were a bit newer bet a nice hotel
We liked the location of the hotel the room was small but very clean and nice and very convenient to have breakfast included in the price, also the staff was very helpful.
The staff was extremely helpful, and I was able to have one room for myself and my two children. Although we were centrally located, the room was small and did not seem to justify the high cost of the room.
It was just a place to stay at night! The reason I picked this place was previous reviews. I aian't find the internet helpful at all, the speed was so slow, and it got disconnected so many times that we decided to give up on that. The free water bottles, is only for the first day, we were 4 and we got 3 towels, we had to ask for more each time, the shower was kind of difficult to figure out at first. Conseirge was very confusing instead of being helpful, they were not helpful at all, we figured things out by asking others. overal it does not worth the money at all! I don't know about other hotels to see if I would recommend this one or not!
comfortable bed, clean, good location, friendly and professional employees
The room was small, but larger than many other hotel rooms in Manhatten. It is quite adequate for two people. The closet was large, with a small coffee maker. The bed was very comfy and included pillow top mattress, down comforter, and down pillows. Desk, Internet connection, and flat screen t.v. Everything was new and very clean. There is also a computer provided for guest use in the lobby. The location is directly across from the Port Authority bus terminal. The street includes two adult DVD stores and is located in a side street that may scare some people. On the plus side, we were ten minutes from Time Square and there were people everywhere so we did not feel unsafe walking to or from the hotel.
Central location, clean, modern bathrooms, comfortable beds. Noisy but it's downtown Manhattan so it's to be expected.
After the maid cleaned my room, she left the room open and did not close the door.
The staff, were brilliant. So nice and helpful. Room was great, and very clean everyday. Only problem (which wasnt overly bad) is, it is right next door to the New York Parole Office, and not as close to Time Square Centre as I thought.
staff and location both excellent loved everything
Beds very comfortable, nice new hotel in reasonable location, walking distance to times square.. and shopping. No Fridge in room ,noisy airconditioning, did not receive requested early morning wake up call. On check in had booked and paid for king bed, got 2 doubles as king not available, thereby reducing space in already small room.
The hotel was small with a standard foyer but the room was surprisingly roomy with a good bed and layout.
Hotel was good. A little dated but clean and comfortable. Good value for NYC. Close to times square. Great view of the empire state building. Staff was excellent. Very friendly. They even got my a room on a higher floor for the views. Excellent customer service.
Nice room and view. Great Location
Fantastic hotel, great location. Staff were great many thanks ti them. Ideal location next to Port Authority Bus Terminal and Subway Station. Street not seedy in our opinion, felt safe always. No complaints great stay. Many thanks.
My wife and I spent 5 days there to celebrate our anniversary?our first visit to ?the big apple?. The rooms were a little small, but were very clean and well furnished. The staff was friendly and helpful. We really enjoyed the hot complimentary breakfast, but be warned, they get very busy from about 9:00 to 10:00 AM. Be there before 8:30 and you are fine. The location was excellent for us, within walking distance of Bryant Park, the Rockefeller Center, many Broadway Theaters, ABC and NBC studios?even Central Park if you don?t mind a couple mile walk. We totally enjoyed our stay?will stay there again if we return.
We stayed in a large clean studio room for just two nights. It was a good experience but the room wasn't as large as I thought it would be. For example, when the sofa bed is pulled out there isn't any room to walk between it and the full/queen bed in the room. The pull out couch bed was as uncomfortable as we expected it would be, but after our long NY city days, we didn't care. Breakfast was plentiful in options, but so packed with people one of us had to stand to eat. Get there early I guess! Elevators were just as bad; the general advice was to go up to get down. Clean room. Prompt service. We'd stay again.
The hotel was very clean and had all the conveniences. Bed and bedding was great. Close to Times Square and our room had a spectacular view of the Empire State Bldg. Caution: If you have a vehicle, parking cost almost 25% of of nightly stay.
Our stay at Residence Inn was actually better than expected. The staff was very friendly and helpful. Even the maintenance staff always said hello and had a smile. The breakfast was good and they even provided a light supper which our family took advantage of. We would definanty return. P.S. Our City View rooms on the 27 floor had an outstanding view.
We stayed here in August to celebrate our daughters 13th birthday. We are a family of four, my husband, 13 year old daughter, 9 year old son and myself. The hotel staff was so welcoming and helpful in every way. We arrived a few hours ahead of check in time, but they allowed us to check in early. I had requested a couple of treats to be in our room when we checked in. They didnt have them available at check in, but the treats were in our room when we returned from the broadway show, along with a balloon bouquet and a birthday card for our daughter! Anything we needed or asked for during our 4 day stay was taken care of with a smile! The rooms are very spacious and clean. The kitchen is quite attractive and very useful for keeping snacks and drinks. The hot complimentary breakfast was good, we often took our plates of food back to our rooms and reheated our breakfasts as we each got showered and realy for our day. The hotel is in a great location. An easy walk in one direction...
We stayed here, of all times, through New Year's Eve, and it was a very wise choice! \n\nThe room had a full kitchenette with microwave, full size refrigerator, toaster, dishes, etc. It was really convenient to be able to go to the corner store and buy midnight snacks or breakfast for the next day.\n\nThe front desk staff was very matter of fact. They weren't overly friendly (it is NYC, lots of people, not everyone will be gushy!). There wasn't a bellman that we saw -- which we liked because we can wheel our own suitcases, not a big deal. There typically was a security guard near the door and you have to use your room key to get to the upper floors. \n\nI would definitely stay here again and recommend it to friends!
Excellent TImes Square location for weekend stay .
This was a great value for Manhattan. It was within walking distance of Times Square, Central Park, and many other popular New York hot spots. The staff was very friendly & helpful. When we arrived, there was only 1 operation elevator & the staff went out of their way to make sure people didn't have to wait too long for the elevator. The complimentary buffet breakfast was excellent - great if you have a family! The rooms were quite large (with a full kitchen) and the beds were extra comfortable. My husband and I would definitely stay here again.
I have stayed in quite a few NYC hotels. The room was magnificent! The breakfast and gathering area was beautiful and the staff was so friendly and accomodating!
The check in process was pretty average, but with unfriendly front desk attendants. The hallway was dirty on the floor that I was staying on...both trash on floor and carpet was dirty. Great location and good price, but below my expectations and below what I have experienced at other Marriott properties.
Clean, spacious and very nice room, close to Times Square. Complimentary breakfast and afternoon light dinner was a plus. Would recommend, and visit again.
While the decor, aesthetics, and general reception are great, the customer service and professionalism from the front desk is completely sub-par and below standard for any hotel within this price per night range. I was completely taken by surprise and frankly, shocked when I realized minor construction on a door lock was going on in the room next to mine. Apparently, management thought it a good business idea to begin the deconstruction and removal of the lock with the requisite banging, clanging, kicks and other associated noises at 9:30 pm!! When I called the front desk to complain, the female rep advised that she didn't know when it was going to finish but that it would continue--completely uncaring that after taking two separate airplane rides to get to NY, encompassing a total of 15 hours, one flight from a recovering war zone no less, all I want to do is sleep and rest in order to be somewhat recovered from passing two continents and three time zones and to be prepared for a me...
The room was small (no chair, no real closet) but was clean and the elevators ran fast. Very close to Times Square, but relatively quiet. I would return and recommend to friends.
Loved early bag check-in, friendly staff, safe environment, and location!
Very helpful and friendly desk staff. Bowl of free apples on counter. Location is right in the middle of all the Time Square action and broadway shows, and lots of restaurants - if that is what you want. Staff booked our car service for trip back to airport and service was excellent and reasonably priced. Room space is tight. The closet for hanging up long pants is inadequate. Must call front desk to request a bucket of ice - no ice machines. Bathroom lacks sufficient towel rods and there is no place to hang up a wet washcloth, no shelf or niche in shower to place shampoo, body wash, etc except for one tiny triangular metal soap dish type thing. Only one shelf below the bathroom vanity to place toiletry bags, had to place hair dryer on floor. Hardly any counter space around bathroom sink, and only one narrow glass shelf above sink. Why is bathroom so sparse and lacking in these necessities? On one occasion, a drunk guest tried to open our room door at 2 a.m. and I had to yell out "This room is occupied. Get out of here!" in my best effort to sound like a tough New Yorker. This worked; he left.
Central location. Close to business. close to restaurants and Broadway shows. Room is very small. Bathroom is very small. No place to store suitcase. small elevator. small lobby.
View & room size N/a
You get what you paid for. The whole staff was excellent. They were courteous, and very accommodating especially the Filipino guy who always helped us with our luggage and arranged for our transportation. The front desk was very helpful with information about NYC. The room was fairly small but I already expected that since it was clearly stated in their website. I don't mind staying in a small room as long as it is clean and Hotel Mela is very clean. The Housekeeping assured that we have enough towels and toiletries and the lady was very polite. The Bistro downstairs was also very commendable. Their breakfast was superb and the service was impeccable. The location was perfect, too. As first timers in NYC, it really helped us because everything was walking distance to out hotel. Overall, I really enjoyed my stay and would definitely recommend it to my friends. Thanks Hotel Mela! The first room we stayed in which was in 5th floor near the elevator needed an update. It was a bit dark but still ok.
If you want to stay in Times Square or see a Broadway show, this is the place to stay. Clean, modern, and no frills. It was also a great value considering you are in the heart of the city. Ice had to be requested from the front desk as there was no self serve machine. Also, while there was a minibar in the room, there was no fridge for personal items
Welcoming staff, easy check in, convenient location Great little restaurant serves good food and easy dining. Stayed many times at hotel and very consistent. Good value overall. Wish they had "loyalty" program for frequent guests.
Bed was uncomfortable - cheap mattress. Not for anyone with any hint of back problems. Elevators are so small they only hold 2 people.
Location No views
I had to make a last minute hotel booking in the city because my airbnb reservation fell through. Hoyle Mela was perfect. One minute from Times Square. Excellent price and the room was exceptional. I would definitely stay there again.
Professional, upscale, green! Close corners, small rooms and elevators.
Great location, great size of room, has a fridge in the room. I
The Westin Times Square was great overall*. The room was clean and comfortable. The hotel staff was also very friendly and professional. Great location by Times Square. but the facilities outside our room were not. The lobby areas didn't feel safe as there were many people hanging out there that did not seem to be guest and the lobby restroom was a mess.
Liked our room location (corner, 31st floor) Overcharged for drinks at bar, bottle of water (supposedly free) was not replaced.
Loved the shower, bed and location. Our room was not cleaned after our first night. The towels were not of equal quality and some had a very odd smell. No water in our room.
We have stayed at the Westin at Grand Central Station before and all of the Westins are very similar. The room was clean and we had a great view facing west over the Hudson River. We stayed out until 11pm and when we came back in the building security was checking everyone to make sure they were a guest. Some might see this as an inconvenience but I see it as very good security considering where we were. We are very happy with the staff and our stay. The air conditioning filter was clogged.
Everyone was so nice from the bellmen staff and the front desk staff .They helped me and answered any questions I had.
Great location and our view was fantastic. No refrigerators
Clean. Modern. Comfortable. Lack of parking