Came down from Boston and wanted to stay near Penn Station to make traveling home easier. The location was good since it's a quick five minute walk to the train. My biggest complaint is that the hotel charged me an extra $25 fee for the business lounge, phones and wifi, which they didn't disclose to me at all. In fact, when I checked in, they touted their guest wifi as a feature of the hotel. You can imagine my surprise then when I woke up with a paper invoice slipped underneath my door in the middle of the night demanding I pay $25 for a "facilities fee." Seems like they are nickel-and-diming their customers to squeeze out every last dollar of an already expensive hotel. Beyond the hiddens fees, I stayed in a Double Metro room with a colleague. The room was a bit cramped without much room to move around. There were only two accessible outlets in the entire room, so charging phones and laptops between meetings was impossible for both of us at once. The others outlets either used European plugs or were inaccessible behind the headboards of the beds. In the middle of the night, the room became inexplicable hot and since you can't open the windows, there was really no way to cool it down. The shower fluctuated back and forth between frigid and scalding hot every 5 seconds. All in all, the facilities were so so and I was thankful my tripped was only schedule for one night.
The location was awesome It was so small and incredibly expensive for what you get. There were families being evicted in adjacent rooms. Don't know the story there, but not your typical "4 star" experience.
2 bathrooms for one room made it extra convienent. Clean rooms. Ask for a room with a view. You can't go wrong. Didn't have any issues with anything.
I love this hotel.
They tack on all these fees when you arrive at the door. The bathroom is outdated and so are the tvs. The staff is also not too friendly including the information and door man.
Location Staff were not very friendly. Man at desk checking me in was quite short with me, he kept asking me for a voucher, I kept telling him I didn't have one. He obviously wasn't listening to me. He never said hello, welcome, please or thank you. I realize it was check in time so it was busy, but don't work in this industry if you can't deal with people more appropriately. I actually found all the staff quite stand-offish, except the gentleman at the bag check. I had no cold water for my shower, and there was a tag from previous visitor on the floor in the bathroom. I left a bag in one of the rooms, when I called half hour later, I spent 20 minutes on phone, being put on hold. I finally just went to hotel and asked security to get it.
The location was good. The hotel and the room was old fashion. The pictures of the rooms that you show in your website doesn´t match the real ones. Also I had to pay an extra $100 for facilities fee.
I was grounded at LaGuardia and found the reservation on Booking.com at a really good price. It was perfect. Great view, great service, Jessica at the front desk was friendly and personable knowing that I'd had a bad day traveling. She gave me great local dinner suggestions, too.
Poorly disclosed 30$/day facility fee
Location Very Old hotel and very expensive
Nothing. Bed was super hard. Rooms are tiny.
Clean. $31 surchase went to hotel for no extra value. Was a ripoff with only a small print notice in addition to large print advertised price. Buyer beware. Wouldn't recommend or go back.
Easy walking distance to area attractions like Madison Square Garden, theater district, Empire State Building and numerous restaurants. Very clean room with plenty of outlets, and friendly front desk. Very nice, and rare, open outdoor space in front of hotel. A bit disorganized with the luggage holding process and the lobby lounge should be open later during the summer. The hotel has very nice outdoor space which is rare for hotels in that busy area and could get better use. Got back from concert at 12:30 and had to look for a bar/pub to have a night cap.
ALL of your front desk staff could use better training in professionalism and courtesy.
Friendly staff went out of their way to make our late valentine's day getaway special, moved me and my girlfriend to a higher floor, and gave us a box of chocolates and a card. Room was extremely clean, a little small, but nice nonetheless. I will definitely stay again! Room was a little small, but the cleanliness absolutely made up for it!
I had been in NY few times but this time I realize how important is a good location! The best ever! Next to metro station and shopping area. At the front rooms you can appreciate the Empire Statle from your window! For sure I will be back!
Price. Location. Modern. Clean. Small. Old. Slow checkin.
The hotel was fine. However, there was a murder in the hotel the night we were their. Apparently a pimp was murdered several floors up. It was all over the NYC news.
Easy check in and out. Validate for parking nearby. Check with parking garage. Small rooms but typical for NYC hotels
Clean, Good location Broken front door.
Alex at the front desk was most helpful in assisting me with a reservation problem,
Excellent location and great hotel for the price (subway stop right outside) Very helpful staff (especially in the restaurant when I was dining with my two year old) Beautiful view of the Empire State Building from our window Quiet rooms--other than one neighbor banging on the door early in the morning, I did not know anyone else was around
I have stayed here numerous times throughout various trips. All the staff members of the hotel are very nice, helpful, and show they care about you. Cleaning staff is very very nice, front desk is amazing. They have a great breakfast staff as well. The hotel is right next to a subway station, but you don't see the lingering subway station people. If you get a city view it is wonderful. Very centralized to NYC. You are close enough to Time Square with shops close. Small rooms, but it is NYC you can't expect much more. If that is the only negative thing about your stay then you have no worries!
La posizione spettacolare! La vostra dalle camere ai piani superiori è davvero incredibile. Le stanze, considerando che siamo NY abbastanza "umane" per il rapporto qualità prezzo. Alex alla reception è stato formidabile! Abbiamo dimenticato un oggetto e lasciando un messaggio alla loro segreteria ci hanno ricontato immediatamente per avere istruzioni. Insomma davvero buono. Provate a vedere se trovate degli special price
위치. 호텔이 지하철 역과 거의 바로 연결되어 있으며 이용할 수 있는 노선이 많고, 각 도시에서 출, 도착하는 암트랙 역도 붙어 있어서 매우 편리했음 객실 renovation 필요
도시관광시 호텔의 위치가 요지에 있어 대중교통수단,도보로 관광할수있어 시간절약과 경비를 절감할수있습니다. 예약하여 받은 객실이 사진상과는 현저히 노후된것 알수있으며 외곽공사와 주변의 객실이 소란했는데 이것이 경비상의 절감으로 특별배정한것이라면 두번다시는 이용하고 싶지않네요
호텔이 시내 중심부라 주변을 관광하거나 쇼핑하기에 좋았다. 뜨거운 물을 끓일수 있는 커피 포트가 없었고 요금이 사이트에서 나왔던 요금보다 100불가까이 더 나왔다.
맨하탄 중심지역의 Penn Station 바로 앞에 위치하여 철도나 지하철을 이용하여 어느 지역으로나 쉽게 이동이 가능하고 한인타운, Times Square 등으로 도보로 이동할 수 있는 점이 좋음. 오래된 건물이라 바퀴벌레 등이 나오며 청결이 좀 아쉬움.
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc. I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++. Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
The location on 28th Street is very central and convenient. One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special. They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable. Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced
Cleanliness of rooms and hotel as a whole. More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly. Nothing.
For New York this was a pretty good size room with 2 queen beds.
The rooms are truly small and the sound proof of the windows is inexistent. The noise during night time is unbearable. The towels were old and worn, some of them had holes. The shower doesn't have a curtain and the results are catastrophic. The water runs all around the bathroom floor. The people at the front desk were not friendly, didn't speak English well and were kind of rude. The elevator broke during the week end and it was a nightmare to go up to the room.
Easy check in and accommodating stafff
Size of the room and location The beds could of been more comfortable
One of the elevators was broken. You had to wait forever to ride up to your room since they wouldn't let you take the stairs up. The elevator was broken our entire 4 days there.
I liked the welcoming staff, the freak restaurant and the room was pretty good for the price I paid. I didn't know that there was a gym and a roof top bar. Found out only on my last day... The reception should have said that at the check in. The wifi was slow but I really have to say that the hotel answered my expectation and the staff was great and helpful. Will def go back
Everything about my stay at Hotel Indigo was perfection. The location is lovely-walking past the wholesale florists surrounding the hotel was delightful. The room was so well appointed and the staff was terrific. I will most definitely be back on my next NYC visit.
Location, Clean room, Modern Decor, Safe, Rooftop bar, Valet parking was same price as self parking in a garage, Good price for the value Room was small (as expected in NYC)
clean I can hear what's going on in other rooms
Nice big comfy bed, friendly staff, nice bathroom, A+
Rooms were nice, bathroom clean... Everything was good... i wish they had complimentary breakfast..
아침식사 화장실의 변기 고장
근사한아침은 아니지만 커피 , 시리얼, 바나나, 식빵이 제공 되어 좋았습니다. 그리고 34th Penn station과 가까운 장점이있습니다. 방과 방사이가 가까워 아침이면 문을 닫고 열리는 소리가 아침잠을 방해 할떄가 있었습니다. 그리고 Two Double room을 예약하실때는 사전에 미리 한번더 전화로 확인하시고 가세요. 전 다헹히 예약한대로 Two Double beds room을 가졌는데 다른 외국인의 경우를 본 결과, 그사람은 본인이 예약한 방과는 다른 방을 가져야하는 상황을 봤습니다.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Clean rooms, Small rooms
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Items of our luggage were stolen
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
한인타운 가운데 있다는 것과 한국어 직원 상주와 한국어 신문 뮤료제공이 장점이라고 생각함. 장소때문에 가끔이용함. 엘리베이터도 한대밖에 없고 자주는 안가지만 갈 때 마다 고장이고, TV 너무 오래되어서화면도 소리도 시원찮고, 인터넷 이용 요금도 받고, 아침 식사도 참 말하기 답답하고,,,,, 문도 잘 안닫혀서 꼭 눌러 닫아야 되고,,
위치가 편리했습니다. 그리고 호텔 직원분 중에 한국사람이 있어서 의사소통하기에도 많이 좋았어요.
방 소음이 심하고 청소상태도 불량 하였으며 종업원들의 태도 또한 그리 좋지 않았던 저 예산의 Hotel로 가족들간의 여행에는 강력하게 비추입니다.
Friendly staff and comfort of the bed! Tax additions to bill
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Friendly staff, very clean and spacious room, good breakfast
The staff was excellent and really helpful in helping us find locations and how to get there. This hotel has the loudest air conditioner I have ever heard in my life! It worked great, but was so loud that we had to turn it off to get some sleep.
room ready and clean unable to get points with 3rd party reservation
Price was right for these accommodations. Location is unbeatable. So close to transportation and all of midtown's amenities... Lounge area on separate floor..comfortable and screen providing what to do updates was a nice bonus. Also, appreciated that staff allowed us to store luggage after checkout. Room was on the warm side. Couldn't regulate thermostat. Internet and cell coverage both spotty. Couldn't figure out log in for wifi.
Location and staff Noise of ac unit in the room
attentive staff ; good location; clean room ; nice breakfast; good value for price water from shower splashes out onto bathroom floor too easily
The location was great, in walking distance to the subway. I did not enjoy waking up in the middle of the night, and finding someone else's underwear in the covers with me. Were the sheets not changed between guests? I was highly disappointed in the esponse from the front desk and management. The front desk's response was, "Ugghh, gross.." The local management never responded. They were supposed to contact me (according to the front desk and corporate office). It never happened. The corporate office was responsive and addressed my concerned. I've stayed at Wingate and other Wyndham properties and enjoyed my stay; I will never return to this one.
Very helpful staff. All requests were handled quickly.
Smack dab in the middle of midtown. Absolutely NO cell phone service. They give you the wifi (I don't know if you normally pay) but that to me should be warned about. I didn't realize I wasn't getting work emails until about an hour after I checked in and noticed my phone was abnormally quiet. Facilities are okay. Couldn't get the air to stop blowing warm even when on cool. Bathroom was a tad sketchy.
Breakfast was great!! But staff was great and overall stay was good! Wifi and phone reception was horrible. AC was loud and had restroom problems with toilet.
The breakfast was great! The price was good. Room was clean. THe walls were very thin and you could hear the partiers that came in at 4am. When the front desk was notified of the disturbance they responded quickly and the room quieted down for about half an hour, but then got really loud. I did not sleep well at all that night!
The hotel was clean and tidy. it was centrally located and withing 2 minutes walking distance to Penn Station and madison Square Garden. we arrived at Penn from Newark so ideal for us. the hotel located on W 31st street was ideal as a center to get to all the major sights in NY. Breakfast being included was excellent to set us up for the day. There were a couple of cafe/restaurants nearby. would stay again if we get back to NY.
Our check in/out and all interactions with staff were very positive. Breakfast was good, a hot waffle, pastry, egg, or potatoes, plus juice, cereal and hot drinks. The two doubles in one tiny room were adequate. No tub only shower and the TV/cable was the bare minimum. Complimentary internet was adequate. Overall I recommend and would stay again.
Staff was excellent
Waiting for the lift at breakfast time! we walked down 16 floors - it was quicker!
Horrible place, breakfast awful with little nutritious value. It would have better to eat at McDonald's ! This is overpriced even for Manhattan. If parking is available, it will cost you an average of $50 per night. I don't think the bedding had been changed for me after the prior customers had checked-out.
For the value the hotel was great. The location of the hotel is very convenient to many locations and subway lines. The breakfast in the morning exceeded expectations and was substantial. Hotel is very clean and feels updated. The bathroom felt a bit small but for a hotel in NYC that is expected. Do not try to drive and park in this area, parking is atrocious and very expensive.
Staff courtesy room size vs cost
breakfast was nice Yes, there was! I had major issues with the WIFI Internet Access. It didn't work on my IPad and my Windows lap-top at all. The "necessary page" in the Browser didn't turn up. The "free WIFI" was one of the reason why I did choose the Hampton. The staff said they cannot give me any discount, because I booked the hotel via bookings. I shall try to claim it thru you? Anything you can do? Speak to Lisa + John at reception. They confirm that I had complained a few times.
We arrived mid morning and after a 10 minute wait were shown to our room. Service was consistently prompt and staff courteous. I would definitely stay again.
Good location Breakfasts were not so good
Close to Penn Station Close to excellent shopping Expansive free full breakfast buffet No room views Slow elevators
The staff was very friendly. I arrived several hours before check in and was allowed to drop my bags off. Room was clean and the bed was comfortable. Lobby was unusually small. Hotel only had two elevator shafts for 25+ floors and at one point both of them were broken.
Very clean and comfortable. Awesome views with our room. The staff was amazing and very accommodating. Great, great place!
Staff was excellent. Bar was golden after we got to the hotel from both exploring and enyoing the city. Concierge was great! Plenty of places around to eat including the hotel. Nice view with a glimpse of the Empire from our room. Rooms were clean, a little cramped, but its NYC. The staff (maids) tends to be forgetful about simple items like toilet paper or anything to stir coffee with! Location its a mix, depending on the line needed. Sometimes we went to 34th ST in order to get some other line.
Location was convenient. The hotel was very VERY dirty. The bathroom was left extremely dirty and moldy and the employees were unprofessional
I enjoyed my stay there, I liked receiving a cookie upon arrival. It was supposed to be a king size room, but was just a queen size bed.
I didn't like the service. I didn't get the room I reserved. This hotel is horrible and I wouldn't recommend it to anyone.
Close to everything walking, they staff was great very informative about the area, and very helpful with everything I needed. Would definitely stay there on my next trip to NYC!!
Great location! We were a short walk to a metro station, Highline and empire state building. Great food options nearby. Room was clean, although small. Kids had a great time. And they loved getting a cookie everyday! We also had a view of the one world trade center. There wasn't a fridge, which would have been helpful, but the room was small, so I can see how they couldn't fit it in.
Staff was excellent, nice, hospitable. The room is small and mediocre-looking. Definitely not worth $400/night or more.
Bed was comfy Location was great Room service was good and quick Too much noise on my floor/too many kids Bathroom smelled like a wet rag Elevators took a long time
Located on a quiet side street but still within walking distance to many attractions. Plenty of subway stops within a block or two that will take you to any destination you want. Staff was super friendly and inviting. Bed was comfortable and bathroom was clean. Close to Megabus drop-off location. Room was bigger than I thought it would be given the location. There was an iron and hairdryer in the room, but no mini fridge (which wasn't necessary for our short stay). There are some things out of the control of the hotel; construction around the area and trash left in the street for city pickup didn't make walking for the most pleasant walking experience. There were coffee stains on the nightstand lampshade and the carpet could use a good cleaning or replacement. Not sure what the parking situation is as we took the bus.
Everything was great
Basic Courtyard- clean, large enough room by NY standards, great location Old single pane windows allowed in even more noise than I am used to in NYC. Courtyards are also my last choice among Marriott brands since they essentially provide nothing for anyone with Marriott Rewards status, unlike all the other Marriott brands.
Location/ lounge/ service
Expensive small rooms