Accessibility/ location, customer service No sound insulation in rooms near elevators (room near elevator was outrageously loud because of elevator mechanism and doors continuously opening and closing). They moved our room, but could be a problem if hotel is full.
Door man was not in a service. Luggage deposit payable even in waiting for the room clearance.
The location was great & the hotel is small but pretty. It was New Year's Eve & they were understaffed. The check in took too long, when we finally got to our room it wasn't cleaned. Very messy. Had to go back to lobby. They apologized and changed the room. Later that night the key for the room stopped working so we visited the lobby a third time. Then the tub got clogged. We left it like that and checked out in the morning. Nothing was offered for the inconveniences and we had to wait for about an hour to get the car from the valet which was other hassle because we lost the stub and had to go again to the front desk. I'd been happy if the parking fee at least would've been waived. Again, beautiful hotel & location but they need more staff.
The room was ok, was not too happy with my experience here. The place was a "4" star and the hallways my family and I smelled weed When I asked the valet parking to get please get my car "I was told it took 20 minutes " I waited 50 minutes and no one came to let me know my car was ready, and they knew I was wait for it.
The room was just what we needed with a nice size tv for winding down and a great night sleep on a comfortable bed. The highlight of the experience came on the last day, we had a late night with some friends in the city and wanted to go to a late brunch with them before heading home, we didn't think we could make it unless we had a slightly later check out time than 12p, which the front desk staff were very understanding and let us go to 1p at no additional charge! Brunch was fantastic and only possible because of the team at the Lexington. The room is a bit small perhaps for some, however in New York most rooms are that I have experienced.
Wifi was great and entertainment and amenities on the ground floor were amazing. I had to change rooms because of the auto noise on the Lexington Avenue facing side.
Location The room had no AC, complain nothing happened, opened window, I could barely sleep because of the noise from outside
Love the location, convenient to time square and Rockefeller center and Central Park I asked for more blankets and towels and they took forever bringing it to my room, my kids dropped soda on the blankets so I needed new ones
Location was perfect. My room and bathroom were very small, even cramped. I glanced in other rooms while housekeeping had them open and they were much more appropriate-sized. Perhaps my "low priced room" wasn't a bargain, but just the price of a small room.
The rooms are perfect a d the beds are wonderful to sleep.the tv is perfect
Music at the lobby No toothpaste!
Easy location. Noise levels from road were quite loud. You can't sit in the bar area without buying a drink, even if you are a hotel patron. I had forgotten my phone charge and the hotel staff was not helpful in providing a temporary replacement, perhaps from lost and found. Instead I was referred to an overpriced in-house gift shop trying to sell me a micro-usb cable for 15-20$. Check-in is late at 4:00 pm. Room was tiny.
Issue with we form in first two categories. I was a business/solo traveler. The rating section was operating.
14th floor room was VERY quiet. Great for NYC.
friendly staff queen bed advertised as king
Room size comfort cleanliness and contemporary A little further from Times Square than I expected and the staff was unfriendly
Room size was bigger than avg. in NYC Mattress was comfortable Zero noise on 14F TV was great quality Pillows were uncomfortable to rest on. Nothing else we found uncomfortable or bad to review. that's it. SP
Staff was amazing, room was fabulous. I usually stay at the Dream-Downtown and the rooms here are bigger (as is the bathroom). Overall a great value for my money. No actual lobby or bar to hang out in..
The bed was one of the most comfortable I've ever slept in! The room was very large for NYC and the shower head (rain shower) in the bathroom was amazing!! I also liked that there was a long hallway separating the door, bathroom, closet and vanity from the bedroom. Great location - close to Grand Central. There was a wonderful breakfast place a couple of blocks away (Zucker's) that we visited a couple of times - excellent quality and price. I was only able to reserve a King size bed online and would have liked 2 double beds. The hotel was going to accomodate us with 2 beds, but wanted $50 more a night. They did upgrade us to a larger studio that had 2 comfortable chairs and a table, which was great!
The bed was really comfortable and the room very quiet for New York. I think the shower was recently renovated and was terrific. The rain-style shower head was mounted high so that you didn't have to duck under it and there was also shower wand if you needed it. I also loved that the HD TV had HD cable so that we weren't constantly watching images that were squeezed or stretched. The staff was really friendly and helpful. The only negative was that they're remodeling the bar and restaurant so there was no food or drink available other than room service and the continental breakfast. When that's finished it should be a big improvement.
Unbelievably, my tiny room did not have a dresser. When I inquired about this the indifferent desk manager told me that the smaller rooms sometimes did not come with one! Living in this room out of my bag for five nights was a joy. Upon check out, there were three different staff members at the desk, none of whom could comprehend that there was not a dresser. So they went to check it out --- and big surprise, no dresser. (Apparently they were concerned that I was blind.) No apology, no offer of discount, no reasonable explanation. Had it not been a completely packed week in New York, I would have fled the first night. Oh, the shades didn't work properly either. Never again.
The room was bigger than we anticipated. It was really big. The location is great; very close to grand central station. It was quiet and better than staying in times square. There were several restaurants near by and 5th avenue was just a few blocks away. Hotel staff was very nice and helpful. We were pleased. The fixtures in the bathroom were coming off the walls. Cleanliness was a tiny bit off. Looked like either blood or ketchup on the curtains (I am going with ketchup). Need to stay above 7th floor or you will hear the music from the lounge. Could have used a microwave/refrigerator.
The door leading out of the hotel worked The staff, the lobby, the location, the accommodation were all bad
Attentive staff Comfortable room Minor fit and finish problems; flaked paint, some scratches here and there Spanish style half door shower forces you to endure a blast of freezing cold water before it gets hot
Junior suite was spacious. Nothing is a wow factor but it's good overall. I didn't see breakfast options in the room but noticed a 3Rd floor breakfast option in the elevator when I had no time left in my schedule.
Location Internet was not available at night. Not enough bandwidth. Staff did not answer phone. Sheets smelled like body odor.
Accommodations were excellent. Staff was friendly, polite and helpful. Very quiet despite location. The room temperature was too warm for sleeping and no way to open the window.
Juan was amazing. The room was comfy. The entire hotel looked clean. I can't wait to come back!
Super close to Grand Central, surprisingly very quiet even though we were facing 41st st! Staff was a bit slow and there were a handful of weird guests, but overall very good. Can't beat the price for a downtown hotel. Slow and confused staff Room down the hall stunk of cigarettes (though ours was fine)
The location is convenient to times square. It takes about 15 min to walk to times square and all the shopping areas The heater was not working when we first arrived to our room so it was extremely cold. The breakfast was advertised as a buffet for only $12, but it was just a very basic continemtal breakfast.
Great access to grand central station, i.e. don't even have to go outside. Beautiful modern lobby, with dedicated elevators, so short wait times. Nice rooms, modern. Black mildew inside shower curtain. Did not swap out all towels after first evening so had to have face cloths and hand towels delivered. Maids talking in hallway while cleaning rooms early in the morning (my biggest pet peave).
This location is awesome!!! Can not beat it! Room was too hot and would not cool Elevators were SLOW - seemed liked only one was working
Location Cleanliness Restaurant organization Front desk layout
Great position for tourists sights. Direct access to to the subway and Grand Central Terminist and food hall. Very expensive
Great room. Clean. Comfy bed. Limited view.
staff very helpful elevators out of svce at times
proximity to train station, snack bar in lobby, restaurant just up from the lobby dirty bathroom floor, poor unkeep in bathroom--sloppy caulking around shower door, built-up crud around shower area, couldn't get into shower without walking directly under shower head. Worst problem was the "modern" touch light switches---couldn't leave a light on in the bathroom to see your way there in the middle of the night. Difficult to use all lights. Dark décor--depressing and dark wallpaper installed poorly--all you noticed were the seams in the wallpaper
Clean room, very nice cleaning staff. Front desk people pretty ho hum . Slow elevators during peak times. Not all elevators working. Kept stopping at floors for people with override keys. Very expensive hotel overall, hotel ( hotel rate), food ($4.50 for a cup of tea at the cafe on the main floor & you have to make it yourself!)
We were on the 36th floor and most of the elevators were broken during our stay. Was difficult getting to and from our room. We had to use the service elevator many times.
Location was excellent. Lack of options in the neighbourhood for affordable food, unless you wish to tempt fate and eat from a cart of death on the street. Gave us some credit for our hot room. Room was hot, hot, hot. Ac could not keep up. Went down to front desk to ask for assistance. They tried to find a fan but could not( 2:30 am don't blame them). The next day we had to get maintenance up the next day and they found us a fan.
Very good ambiance in lobby and also bedroom. Very nice experience during entire stay. Closer access to all main attractions & restaurants in NewYork. Value for money in major city. No hotel valet parking so need to find other valet parking nearby.
Location Room smelled, they tried to not offer our booked room type. Even after calling and confirming the day of.
Great location! Hotel was within walking distance of pretty much everything! Staff was extremely friendly & accomodating. when in NY again for fun, this would be the first place I would look to book. Not overpriced but still seemed like a luxury stay. Thanks Marriott! Nothing. the stay was amazing
Hotel was excellent! Everyone was very friendly and helpful. The room was very nice and clean with very comfortable bed. Very close to the sites. 10 minute walk from Rockefeller, 20 minute to Time Square. Very safe area, would definitely recommend.
comfy beds and close proximity to everything waiting for lift and thought room and bathroom could have been cleaner
Clean and spacious room The only reason why i booked this hotel is for the rooftop and you guys completly ruined my stay by closing the rooftop for a private event the ONE day i booked. Good to know that no matter how much cash you shell out youll still get beat over the head because of rich people wanting to close off a whole area of a hotel. Horriible experience.
They charge $14.95 for wifi in your room. The Lobby furniture is very old no back support. & Very saggy
wonderful location, superb rooms. We had a one bedroom suite which was fantastic for our long weekend. will definaitely stay there again. Loved the internet Concierge service which worked like a charm. small thing but in the bathroom fluff behind the door not removed for duration of stay.
Friendliness of eall employees, hotel restaurant handy and reasonalby priced, nice sized rooms, has computer set up for checking into airlines Not one thing
Older building, recently updated. Lots of charm, yet very modern. Location wad terrific. Hotel was spotless. Pillows on bed were small.
Staff and room.
Nice staff very helpful great experience front desk excellent would recommend highly
Great location and valet parking
The rooms were quite large especially for Manhattan, fantastic location & reasonably priced! all in all, a thumbs up! Bathrooms could be given a more modern look
Whenever I visit NYC, I always stay at Affinia. Great hotel. Friendly staff, large clean rooms. Excellent location.
The rooms were large and well appointed. They were clean and quiet. A bit dark decor and lighting in the lobby area.
Great location, terrific value in NYC. Would definitely stay there again.
Location, room size, good view of empire state building, moved us to a higher floor when we asked. Staff was a little slow to help but not to the extreme. Was a little annoying that you have to go down to the front desk to get ice. They wouldn't bring a bucket of ice up to our room. You have to ask for a coffee maker and coffee as its not included in the room.
good location, nice neighborhood, everything needed is close by. my room had half the lights did not work, this included the bathroom where everything dark .
I was very impressed with the hospitality of this hotel as well as its location. The room was also plenty big and clean. I also felt the price was very reasonable especially considering the location. We were within walking distance to the Times Square area. We will definitely be staying there again.
Spacious hotel rooms and very friendly staff. Great location. They never brought us enough towels. Sometimes they didn't leave us any towels. I've never experienced that from this level of hotel before.
The room was perfect for the price
Nice big room. Right near Grand Central. Terrific staff. Clean room. Everything was great
Great staff. Very very helpful. Nowhere to put anything in the bathroom. They need a counter or a table to lay out toiletries. There is no in room coffee.
Location was great and the valet parking was reasonable and nice perk. The room was spacious and the bed was very comfortable. The bath tub leaked as if the water was not shut off completely. The noise was quite annoying after a while.
I was pleasantly surprised at the overall quality and spaciousness of the rooms at this hotel. The price was truly amazing given the quality and location of this hotel. If I had to leave a negative comment it would only be that the heat took a while to kick on and for the room to warm up. However, I did stay on one of the coldest days of the year so I'm sure this is not a common issue for guests.
This is set in an amazing area. The outside and inside is very pretty and caught our eye to bring us there. Staff was friendly even though they were out of extra sheets and robes. Bed is always supposed to be the best part of the hotel. But it was uncomfortable. Sheets were pilling. And there was this comforter underneath that was gross and was not comforting at all. This place had so much potential but really didn't do it for us. Advertised HD tv without HD channels. Bathroom lights flickering. It was fine but not 4 star.
All the rooms were doubled booked so none of the keys worked and when they reprogrammed the keys people had access to occupied rooms. We asked for a refund but didnt get one.
No cafe or restaurant or breakfast only on property
Kenneth at the front desk was exceptional - friendly and professional. The rooms were comfortable and suitable for a short stay in Manhattan. I thought the beds were comfortable, and the shades in the room fully blocked the view of other buildings. No vending machine meant we had to go to the 24 hour deli next door - there were men sitting in the deli and I felt uncomfortable with them watching me while I made a purchase.
Clean newly renovated guest rooms, great staff, very good service No clock in the room
The housekeeping was good. The furnishings in the room were broken and old. Only about half of the electrical outlets worked.
room cleanliness, pleasant staff, location close to grand central station small lobby, no real nice views of the city
Terrible. Only good was location. Terrible. Staff was rude as hell. DO NOT STAY HERE!
Staff were very rude!!! Front desk, housekeeping, door man.
This hotel has a great location and classic old-school Manhattan feel. It has a doorman, full bar, and offers room service. While I appreciated the old time Manhattan style, I expected more out of a Hilton in Manhattan. It looks like the rooms haven't been updated in at least 10-15 years. No iPhone dock, no refrigerator, no bath robe. The bed felt hard and springy. They only offer free wifi if you're a Hilton Honors upper level member. I had just come from 4 nights at another Hilton on the West Coast where I received free wifi. Overall, it felt slightly pretentious--as if I was supposed to overlook these things because of the great location. Just because you are running a Hilton in one of the wealthiest ZIP code in the US, does not mean you can provide a subpar product. Oh and our entire floor smelled like marijuana smoke after midnight. I wouldn't stay here again.
Front desk person was rude and not concerned at all of making us feel welcomed.
Location, Easy check-in & out, decoration, staff... The jackhammer noise work me up at 1:30AM both mornings..
The room was decent sized. The bed was comfy. The water pressure in the shower was Amazing! The hotel was conveniently located. Nothing was included. We got breakfast for one person, one morning, and it cost $41. Everything was extremely overpriced. Drinks, snacks, all of it.
Everything we needed was there or offered to us. The rooms were a bit drafty, but overall we stayed warm.
Friendly staff. Good location. Small rooms. Thin walls, you can hear you neighbors very clearly. When we arrived the TV remote did not work. the iron in the room did not work properly, and there was a loud noise when the air conditioner was running. We ended up changes rooms.
Good functional albeit small room. Location good for us. Easy to get cabs. AC was not effective. Did not cool below about 76f no matter the setting
Staff was friendly. Rooms were cleaned quickly and good Breakfast buffet was too expensive
Staff was friendly. We felt really welcomed. The shower curtain smelled like wet towel. The AC was not cold enough and was very loud. You can hear every time a door closes in the hallway.
I like the staff, however I did not get my requested room with a few The location of the room
the room was nice it was clean and the lady that cleaned the room was very helpful and asked every day if she could do anything for us as a regular visitor to newyork this was a first the lobby was very shabby and could do with up dating after all its the first place you see
the lounge area and jazz music the hotel was overheated and rooms very old fshioned
Convenient to businesses in midtown.
The staff was incredibly helpful with any questions that I had Figuring out how to use the bath. The stopper is actually outside the bathtub.
The hotel room was nicely furbished Regrettably the room was very noisy so it was difficult to sleep! The breakfast room was very tiny and you had to queue to get in
Nice hotel but the best was the location Only complaint was that my room did not have a DVD player although the hotel info book listed a couple hundred DVDs available for free viewing. Normally this would not be a big deal but one evening we were tired and just wanted to watch a movie for a couple of hours. With the cost of DVD player under $50, adding them to all the rooms would not be that costly.
Location, on-site bar and cafe, easy internet, excellent beds Minor criticisms - bathroom/bath could be updated and heating could be easier to control/turn off.
Good location, my room was quite big for NY standards. The room decor was quite nice. Extra sink, coffee machine and iron in the room. Complimentary WIFI is a big plus. The bed was much too soft, my shoulders didn't like it. :-(( There was a stange unpleasant smell when I entered the room first time. There was no tube stopper. The button for the lift in the lobby can kick you a bit. Interior is nice but rather old.
The combination of American comfort and European slightly quirky sophistication makes you feel at home. Staff was very friendly and proud to serve. I didn't have time for the movies, books and arts but it gives a great touch to being there. no!
Location, room, bed, staff air condition system 9very old) did not work very well, and hot water at shower was unstable (spams of cold and hot water) , very old faucets.
The staff is excellent-helpful and friendly. The rooms are very comfortable. Very good bar. A small annoyance--all of the housekeeping paraphernalia (carts, towels, etc) was stored right outside my room. No noise or anything, just a bit unsightly.
The staff was so nice and went above and beyond to be as helpful as they could. Mario was a wonderful door man that was able to compensate the trouble we had with our door. Chris and Danny helped my mom and I get metro cards so we could use the subway to travel around the city. Danny physically walked us to the train station to show us where to buy the metro cards. We had issues with the door to our room the entire stay, the key card wouldn't work after ten minutes of being programmed.
Service was exremely pleasant and accommodating. Room was the smallest room I have ever stayed in. There was no room to put suitcases, no drawers for clothes, insufficient room for toiletries, not even a box of tissues. TV wall mouint was broken so huge TV took up entire desk. TV did not work properly, either. Mattress was worn out and sagging. Room was generally down at the heels.
Rooms and staff were excellent! Front desk, bar, concierge and bell men. Very very helpful to me when I hurt my ankle. Heard cleaning staff complaining in the hall, they didn't care who heard them.
The staff was pleasant and helpful. The room and bathroom were small. no place to put the suitcases. also one elevator did not work for over 2 days and we did not have water for 12 hours.
The staff was excellent! The location of the hotel was great and the room was incredibly clean and comfortable. nothing.
The staff are excellent. They make every effort to ensure that you are welcomed and enjoy your stay.
The staff was very nice and most accomodating when I arrived and my room wasn't ready due to a late departing flight crew. They put me in another room that was larger than the one I had booked. The hotel was in a great location and convenient to many attractions. There is a great sandwich shop just around the corner as well. I will definitely stay with them again when I go back to NYC.
Love the Wheeltapper pub. Love Irish feel of the hotel. Centrally located near GCS and 4.5,6 trains Very nice staff Cozy rooms Small rooms Wifi not free in rooms
clean rooms, large for nyc, super helpful and friendly staff!!!
Common sitting areas have nice ambiance and rooms are comfortable and well appointed. Did not expect the contiguous Irish Restaurant & Bar which served excellent food. Provided a much more upscale experience than the price tag prmised Only thing that did not work was the in room phone connections to the front desk and other services but the staff quickly compensated.
The location was excellent, and the room was very comfortable, well appointed and clean. The staff were extremely friendly and helpful. Special thanks to the girl from Nicaragua tending the bar. Our room, which faced the bar in the garden, was a bit noisy in the early evening.
The Pub was authentic and nice. We had small problem with our door lock, The staff solved our problems relatively fast .
This was a quiet and comfortable hotel. It has an on sight restaurant and bar. Staff very accommodating. Room temperature just right and bed comfy.
Hotel was clean and quiet, staff was friendly. Well located close to Grand Central station. Rooms were spacious for NYC and well appointed.
Bathroom well appointed but very small Bedding very comfortable as was A/C Staff very friendly and helpful, Room also felt very clean. Found the bedroom & bathroom to be small, even for NY.
Very comfortable, peaceful and convenient location to stay in NY. Nothing I can say in particular.
Amazing room. It was clean and well equipped. Staff was very helpfull.
People are friendly, the receptionist all excellent
beautiful accommodation, good location, very helpful staff. No.
Very pleasant and accomodating staff. Close to United Nations building, Grand Central station, Empire state building. We had only 2 problems with this hotel. 1. aka website states that the apartment has "spectacular" views which is absolutely not the case. The views that we had were just of the next building. This may be the case for all Manhattan apartment/hotels but the aka should withdraw their claim of "stunning" views. The "view" from the room was particularly important to us and we and specifically requested this at the time of booking and were dissapointed to find that there was little to see from the apartment. 2. It would be much better if the sofa in the lounge woud instead be a sofabed.
Luxury and convenience
Space and privacy. housekeeping was spotty some of the time, late, and frequently the room was not cleaned well enough e.g. trash left in trash cans.
Everything was perfect! totally recomendable! I liked everything!
I stayed in a one-bedroom suite and I had everything I could need for a 1-week stay. The location was excellent for my meetings and the personnel - especially the reception - was very accommodating and nice. Also, since I was there at a less busy time for the location, the price quality was excellent. Not really.
It was very relaxing stay; the facilities in the room were very sufficient. The room cleaning has to be more than one time in a week.