Terrible next door guests kept trying to get into my room.
Staff was excellent Room was spacious and very quiet Room was clean Bed was very comfortable I would definitely stay again The bathroom was dated and needs to be refurbished The windows also need to be refurbished, it had the old school shade that you pull down that is spring loaded. It also looked for worn. The walls also needed a fresh coat of paint, once again there areas that just looked a little worn.
Staff and Bull and Bear. Grew up on the WA. It's looks very tired now though. Ironing board was broken, Almost burnt my foot off. Had to check out early, check out staff had no remorse or offering to lessen my bill. Good stay but they don't go the extra mile, which they need right now, considering the competitive landscape of midtown hotels and their current status as kind of a shitty/ outdated hotel. Sorry WA, I love you but either drop your price or update.
Staff very nice. Room was clean and quite. Great location I would stay there again
Great location, room was clean Old and they don't maintain the building anymore as they will close in 2018. Service not really at Hilton level, the good old days are probably over. I think the hotel offers the value of a EUR 50.- 3* hotel in France or Italy, that's it! The breakfast buffet is ridiculously expensive and average only. Service is not really 5* level. I wouldn't book the hotel again.
Attentive and tailored customer care.
Great location old rooms
Very attentive, but not overdone and a great room very comfortable. Refreshing old world charm - it takes you back to a slower pace enjoying a drink at the Bull and Bear.
THe room was amazing - largest I've ever seen in NYC. And sumptious. We were at the Waldorf during the Blizzard. Ordered room service for dinner (no restaurants were open) at 6:15pm, and they told us 1.5 hour wait. Fine, they were really busy. So, it wasn't until 8:45 that I called down to ask where was our order. It took them 15 minutes to discover that they had no record of our order, but they would expedite. So, we got our food by 9:20. One would have thought they would have comped us SOMETHING. Dessert, even. But, they didn't comp a thing. A REAL classy hotel would have offered something. Points off for that.
The staff were as professional and as helpful as any I've ever experienced. The meeting amenities and food were very high quality. My room was difficult to get to a comfortable temperature. The thermostat did not appear to have any bearing on the room which left me shivering through the night. Also, the fixtures in the bathroom were loose and the sink would not hold water.
Grand lobby Pleasant hotel aroma Clean Friendly customer service Couldn't control room temperature Rooms a little outdated
I liked the kindness of the staff and all the resources available to make the stay comfortable The room service food could be a little better and I'd like bubble bath to be offered at the spa. Everything else was fabulous.
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
staff was outstanding comfortable room, if small great location older building with slow elevators :) small room (but it is Manhattan!)
Our stay at the Iroquois New York was absolutely fabulous. From the moment we arrived, we received excellent service from all the staff. The room was very clean and well appointed. The location was perfect. Vanessa, the concierge, was absolutely amazing; not only did she provide excellent recommendations for restaurants and attractions, but she went the extra mile in assisting us with obtaining a metro card for the subway. We will certainly recommend the Iroquois to our friends and plan to stay here again for our next visit to New York!
Everything... great hotel, great location!
We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.
Conveniently located,comfortable,pleasant stuff.
It was clean and comfortable, beautifully decorated, quiet, friendly and helpful staff, excellent service - from doorman to housekeeping to room service,, conveniently located, cozy lobby and library - in short - a gem of a hotel. Will definitely return!! Absolutely no complaints!
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
Cosy and comfortable The ventilation in the toilet is noisy.
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
The staff was absolutely amazing. Especially Rocky and Jenny. They were friendly and helpful and always with a smile. The rooms are kept well and are comfortable. The hotel is centrally located so most activities are in walking distance. I will stay there again when I go back in a few months. Everything was great!
Hidden fees. Not disclosed until checkout
Very friendly staff Excellent location
Room was comfortable and clean. Quite as well. Doorman put me in a cab going uptown when I asked to go to pabt. He should have put me in can on 6th avenue. Took 20 minutes instead of 5 and cost me 10 extra dollars.
BiG and clean room No coffee maker in the room and have to pay for wifi
Location was great. It was close to central park, Times Square, museums, Empire State Building and convenient access to the subway to go to other areas. Staff was friendly and pretty helpful when asked questions.
Great staff, quiet, convenient, elegant, beautiful. I'm a repeat customer and shall remain so. Any problems are dealt with quickly and efficiently. Ready smiles from all you meet. Best location for my NYC visits.
2 blocks to Central Park and centrally located to so many great spots. Staff was super friendly and accommodating. 2 restaurants and a great business bar located within the hotel. Recommend room 2222 (king bed w/ view of Central Park and small outdoor area). Traveled for business but looking forward to bringing my family back. In room dining is super expensive but is was very good. Wifi is additional.
Location Friendly Helpful Kid friendly
The staff was very nice. Several people went out of their way to be friendly and helpful. Having to pay everyday for wifi is ridiculousz
Great location and staff very pleasant
Computer labs were out dated and charged for Internet and print use by the minute.
OUtstanding bar with great ambience Room fairly small but still very comfortable
As a regular guest at other Morgans Hotels, I was once again left completely impressed and taken by the ambience created in each of their hotels, from decor, to music, to design to their staff. Ideal location, lovely bar/foyer, wonderful cocktails, fantastic service.
I loved the environment. It was very friendly and warm. My bed was comfortable and the bathroom was beautiful. I wish the TV was in a better location and the iPad had more apps on it.
The deluxe rooms are a good size considering NY space. The baths in the deluxe rooms are a real indulgence if you have the time to take advantage of them, the staff are helpful and friendly and the hotel generally achieves its 'cool' status if that's important to you. Just a heads up, it is a real favoured after work drinking hub and often still much like a bar into the late evenings. Nice touch with the Ipad in the room, location was spot on and easily accessible to all the areas. Overall I enjoyed my stay at the Royalton, but had gotten a good rate through booking.com. Paying standard rates I may have felt it was alot of money for what it was. Concierge Sasha was exceptionally helpful and was always willing to help. Whilst I appreaciate the mood and ambience of the hotel it would be nice to have been able to get more natural light into the room, we faced the inner courtyard so this might have attributed. I found the cost of the room service pretty expensive but the food was good if small in portion. My main gripe was the internet in the room, for a pretty signigicant charge it would cut out regularly if two consoles or laptops were being used at the same time (I was there on business), suggestion for improvement would be maybe a more varied offering in the gym it was relatively limited on the machines.
Jessica on concierge was fantastic. She was very helpful and was very friendly. As well as being the only person you literally have any contact with. I really was disappointed with the ambience each afternoon. It felt like we were walking into a nightclub each day. The lighting was perfect, however the music very obtrusive and the relaxation of the hotel was not there.
staff... excellent service. though it takes 40 mins to get a bucket of ice.
I like the hotel decor
How close it was to 5th Avenue Nothing
I liked best the kindness and the availability of the staff. The bed sheet was not done carefully, except on the first day. The cover was just drawn.
The location was great. It was extremely clean and had everything that we needed for our stay. I would appreciate having a airport shuttle.
It was central to everything in NY, within a few minutes walk you were in one of the major attractions of NY. It was reasonably priced. Good servicing. The room was a bit small, but was bearable.
the location next to Rockefeller center
Great location. Clean and friendly staff. Nothing special. Would like to use it next time too.
Location. Amiable staff. Free internet Reception. Sometimes you have to wait too long to th elevator
Quick and easy check in and check out; tight security; pleasant, budget-friendly rooms Problems with electronics--TV difficult to turn on/off, alarm clock malfunctioned, heating/cooling system unresponsive to thermostat
Location was perfect for marathon activities and staff was very helpful. Rooms a bit small, but ok for value.
Room on floor 5 under fitness center on 6, Very distracting with pounding of treadmill at most hours. Renovation needed on room (stained sofa carpet not vacuumed, bath door off support called and told didn't have part in stock to fix, glasses not cleaned etc.) Level of customer service minimal. will move on next trip to other hotels.
The staff were unhelpful, rude and the room wasn't clean or to standard. Thoroughly disappointed.
Great Location and services, comfortable room, bar and food was excellent. Delighted with the thoughtful ref. books left in our room and the "Club" atmosphere. *****
staff generally very friendly, rooms really great...staff actively upgraded us. quiet, peaceful; bathrooms nice, clean, friendly, bellmen great, helpful, went out of their way, would clearly come again and recommend to others. waitress at bar a little off putting. had some difficulty storing bags at checkout....seems that some people did not want them.
My boyfriend & I arrived separately. So I left a note with front desk reception to ask him to meet me for dinner. When he checked in, it was communicated. We originally had a suite next to the elevators on the 7 floor, but the white decor left me feeling too whitewashed. I requested another suite line on the same floor. Within 10 minutes the change was made and our new suite felt warm and cozy! This is my 2nd stay here & we enjoyed our stay. We'll return here for sure. I didn't like that Wifi isn't included in our room rate. You have to go to the lobby area in order to get it. Let's face it; that's sucky. It should already be included in your room rate. Also I think the continental breakfast should include more options like eggs, along with the pastries. Maybe even dried salami/ select meats.
The concierge The. Breakfast and the fact that the windows were so filthy we couldn't see outside the window
Nice size room, very comfortable bed, adequate closet space, fabulous shower, ample comfortable soft towels, jingling chandelier lights in the elevators, breakfast room with coffee & croissants Noise neighbors - caused us a loss of a solid night's sleep. Would have preferred a coffee maker in the room.
Centrally located cozy Hairs in the tub :x
Ambiance of Europe . Clean and tidy . . All the furnitures were in good shape. Air conditioning system is old and noisy
big room a bit corny
Location in midtown is excellent The restaurant is not special and there is no dedicated lounge area
the location was perfect for a weekend in New York. The room was spotless. The complimentary breakfast was the icing in the cake. When we arrived, the front desk staff was so busy talking among themselves that they didn't notice us when we walked up, we had to politely interrupt them.
Upon entering the hotel I marveled at the grand chandelier beaming overhead. I felt like I was entering a royal facility! The reception was pleasant and professional, quick to check me in. After unpacking in my room, I asked for a change of room. Due to the surprise of my room facing a wall of another building, scratches on the furniture, low room temp, dark/ not enough light, and low cell phone signal. I called downstairs, and within 5 minutes I was pleasantly upgraded to a 1 Bedroom Suite. Let me say, the Suite life is for me! Yes! My Suite had parque flooring, marble wall and interior. The separate living room had 12 lush red pillows on 2 black striped sofas, complete w mini bar, separate bathroom and a huge mirrored wall. Exquisite! My bedroom was outstanding! 60 inch flat screen TV, golden gilded glass desk, walk in closet and the bathroom had a bidet. Oh what a wonderful experience! I didn't like that Wifi wasn't already included in the room feature; it was an additional charge of $15 p/day! Ridiculous. They have to change that, it's modern to include Wifi in the Hotel room itself.
good hotel no
We enjoyed our stay the rooms were beautiful and well kept. the staff was exceptional, they paid alot of attention to detail.
The views from our tower room were amazing. Staff were helpful and courteous. I would especially like to thank Ces for his personalised service, even though the shuttle did not not pick us up. We were given the wrong information regarding where to board our shuttle service and consequently, missed our transfer to the airport. The shuttle service was rung by reception at the hotel, but the company told us we had been given the wrong information as to where to meet the shuttle and they were not willing to provide us with another service to the airport. We then had the added expense of a taxi fare to JFK, to meet our flight. I did not appreciate this. Also, given the cost of accommodation, I would like to have seen internet access built into the price, not as an additional cost to the customer.
thanks for the great service.
It is successfully located - in the center of Manhattan, near to city centre and sights Stopped in 5* parts of hotel. All strongly become outdated, noise both from street, and from the lift and hotel, the sanitary technician and other demands serious reconstruction. Full not conformity to the price offer. A level 3* plus.
Lovely location, very good service. The room was very nice but the bathroom was quite poor in comparison. Enjoyed Sunday brunch. Had a problem with checking in....had the reservation under the wrong name. Didn't like breakfast in Oscars...the food was poor and the coffee was cold
We think this is the best boutique hotel in New York. Impeccable service, historic surroundings, magnificent public rooms. Great room service food. A bit pricey, but so is everything in NYC.
Great location, clean room, staff was very accomodating
The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre. No complaints, I will definitely go back to Sofitel
Bed was unbelievably comfortable. Bathroom was not as well outfitted as the bed.
The room was overall inviting and the bed and pillows especially comfortable. Having to pay an extra fee for internet access, it should be a part of the cost of the room.
Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
Location and cleaniness the other guests where a bit rude
The location Not the standart I expected, room to small, air conditioning to noise.
This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!
Great location, excellent staff combined with a good restaurant and good decor Wifi Should be free
The staff excellent, location perfect comfort first class. Tea & coffee making facilities should be available in the room.
Room was very comfortable. Breakfast was excellent. Sometimes I had difficulty understanding the staff as their first language was french.
The location was perfect for theatre and shopping and catching the subway. The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Noise from nearby club was very present in the room every night until 2AM
Place, location, access, and security
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Perfect location. Great value for money.
Location Too noisy
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
The location was very convenient, the bed was super comfy, and the price was rather reasonable compared to the other hotels in the area. The evening pool "party" was a little scandalous, there were some questionable things happening, definitely not a place to take the kids! The front desk staff wasn't rude, but they were not very friendly either.
I am not a big fan of being in the middle of Times Square, however Room Mate Grace has a very cozy, boutique feel, which I love. The staff are friendly and I love the design details (ex: dimmer switches!) of the rooms. I am looking forward to staying at Room Mate Isabella in Florence in a month!
The bed was very comfortable. The shower was great. The room was very small - but fine for my purposes. It would be too small if you needed to spend a lot of time in it for any reason.
The decor was really cute, nautical themed! The bed was comfortable and we were able to actually sleep three in the middle of Time Square with one queen on the bottom and a double (I think, that or a twin, but it felt a little bigger) on top! A short walk to the theatre district and close to all the hustle and bustle, but nicely contained. The breakfast was included in our price and it was actually worth it, there was a wider assortment than I usually see in hotel breakfasts and it was served until noon when we were there. I would say overall the amenities put us over the top for the trip. If I had to stay in the middle of the city again, I'd definitely try for this hotel again. There was a few small areas in the room that were peeling and I think a different ladder to get to the top "bunk" would be safer. The tiny metal rungs were a bit precarious (maybe something slightly slanted with larger steps to get up?).
location was fab and staff really friendly room was smaller than expected but it was what we needed
The decor was cute. When we went to check-in, the person at the desk couldn't find our reservation (which we placed through Kayak). So he had me show him my confirmation email via my phone. Okay, sure, that's fine. But then he made me email the confirmation to his personal email because he said their accountant would need it.... It was bizarre. I checked that confirmation email up and down later on to make sure there was nothing he could use to steal my identity or commit credit card fraud. Anyway, forwarding my confirmation email to the clerk's personal email just seems very messy and unprofessional. He also charged an additional $25 to my card "in case of extra charges". When I checked out, I did not receive any notice about extra charges. A week later, I still do not have this extra charge back. The wallpaper in the room was peeling. The bed was definitely not the typical comfy hotel mattress I'm used to... it was very firm and the pillows had rough and cheap feeling cases. The bathroom set up is weird. The shower, toilet, and sinks are all exposed to the room. There is a sliding mirror that can either cover the toilet or the shower... not both at the same time. If you like privacy when you use the toilet, this may not be the place for you.
The location just off Times Square was fantastic. The breakfast was excelent and facilities wee great. we would definatly go again
had a lovely time in hotel the best thing was you were aloud smoke in your room
Excellent central location for sightseeing and while the rooms are cozy, they're more than enough. With NYC to explore, you only need a bed to rest your weary head in! Paid just over $900 for 5 nights for the room which is great value for money. Booked a petite room with a double bed and were offered a free upgrade to a standard room with twin beds. Staff were really friendly and happy to chat over breakfast - I personally prefer that to formal hotel 'attentiveness'. Found no issue with the breakfast area - stayed Thanksgiving weekend and were having breakfast around 9am. It was busy but manageable and staff would clear an area asap.
Excellent location in the middle of the time square... the staff were so nice and helpful and gave us very good advices. Rooms were so clean and comfort. It's the best option if you are looking for a good location and convenient price .
Clean, comfortable room. Excellent comfortable bed Differing abilities of staff to book taxis. One said "Come to the front desk shortly before it is needed & we will call them." When we did this we were told to go down to Times Square & hail a passing Yellow Cab.
Very friendly staff. Very nice room. Breakfast was good. We particularly liked the 24/7 swimming pool: very cool at nights, with music from a DJ and drinks from the bar. There were no hangers in the room to dry the towels after showering.
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
The staff was very polite and helpfull.
It's very close to Times Square! But that is not really a plus since everything in New York is readily accessible via subway. Daily maid service was nice. Smelled musty, no amenities, not enough outlets to charge electronics like cell phones and laptops. Also there were bedside lamps but they were not plugged in and when we looked there weren't any outlets!!! When I return to NY I will definitely stay elsewhere! Mildew noted in the bathroom. And the place really needs to be renovated.
Close to times square room very hot. No A/C or other room temp controls. no ice machine
The room had enough floor space to pace around in without being cavernous. It was clean and comfortable. A good deal for the location.
location street noise when we were on the 2nd floor
It's central position to the city. Some of the staff were unhelpful and it was in need of a complete good clean. The rooms were very dull and could do with a refurb!!!!!!
staff was very helpful and courteous; very comfortable beds; housekeeping did a good job would have liked a hairdryer in the room and coffee available
Times square was right round the corner, and there were plenty of nearby dining options. The staff were rude, the room smelled, the cleaners only made the bed and left rubbish in the room, the noise late at night meant we didn't get a wink of sleep, and they charged us to store our luggage. Also, security is not great, as they make you leave the key at the front desk each time you leave the hotel, and don't require ID to pick the key up.
The proximity of Time Square The window left all the street sounds, a chance that we have the air conditioning.
Convenient locaton and good value; free wifi No kettle to make tea
Location was good. But, I expected more from a 2-star hotel and even at the price offered. The staff were not unfriendly, but seemed a bit perfunctory. Perhaps overworked. Main complaint was that I was given a 2nd floor room on street side and there was construction outside the window till 3am the night I stayed. There was only a window air conditioner that worked well. However, it meant that there was not closing out the sounds from the street. Otherwise, the pillows were ok, but the bed was very hard relative to many other hotels I have been to. Second, the water in the shower had very low pressure, took a long time to get hot, and the diverter was whining the whole time. In comparison the sink had good pressure and heat. But, the plug wouldn't stay put making shaving with fill sink a problem. Lastly, there was a chair in the room, but no desk configuration other than for using the dresser as a makeshift desk.
Wonderful pleasant staff. Very helpful and inviting. Great location to everything!!!!! Clean, and good enough size for what we needed. Slow elevators