The hotel was conveniently located for my purpose. It was also exceptionally clean and the staff was polite and helpful. I would definitely stay at this hotel again.
Hotel staff was very accommodating and friendly. Rooms were small, but that's typical of Manhattan.
The location is great! I didn't mind that the room was small because I was only there to sleep. The morning staff was super friendly and helpful. The evening staff was rude and not as welcoming as the morning staff. I was a bit put off but again, just for the purpose of sleeping I didn't mind staying here.
The service of the staff was excellent. I would definitely return again and stay at The gem Hotel-Chesea.
The staff were always friendly and helpful. The room, although small, was clean and was serviced daily. Also, the location is excellent.
The staff was very friendly and helpful The rooms were very small. The bed was too small.
The staff at this location is too notch!! Rooms were very small.
The staff was amazing! The rooftop patio is great! None of the rooms have more then one bed.
The Gem hotel is in a great location. The facilities are minimal but good, and the staff are excellent. The rooms at The Gem are very small. The facilities are minimal.
Nice design, clean rooms, good location Small rooms
the hotel was in a great location no twin beds rooms
Staff was incredibly helpful and accomodating
Comfortable beds and adequate size room. Like not having to walk down long hallways. Very quiet even facing street.
Excellent location, friendly staff, free internet in room. Because the hotel was set back from buildings either side the room was naturally quite dark, and tended to be a little noisy, but it is on a busy street
Good hotel. Nice bar downstairs. Internet is free. Design quite strange. I guess they tried to imitate urban style. But it looks a bit depressive (dark brown and black colors, metal elements of bed and chairs).
It has a reasonable location in the heart of NYC. It was very disappointing overall, and did not meet our expectations. The room was described as having two double beds, when in fact it came with two single beds, the description of the room should be changed to twin room. The furniture in the room was also in poor condition and looked cheap, overall very poor value for the money paid.
The staff was very helpful when I told them that I left my wallet at home with my ID and credit cards... They contacted my fiancee via email to verify my identity and cheked me in. Very grateful, thank you!
Staff was very helpful. location is great. rooms are clean and beds comfortable. I would stay here again for sure.
Situation and free internet. Staff quite friendly. I found strange that the hotel couldn't provide any bill with the excuse that hotel was paid via bookings.
Convenient location, nice desk staff room too small for comfort...elevators not effecient
the rooms were compact but extremely comfortable - the people that cleaned the rooms did a perfect job - the sheets and towels were cleaned every day
The staff where friendly, hotel located in nice area Room to small, please when you say room with a view be more specific
i liked the head of staf - when she dident see the resorvation in their computer she calles the booking.com reservations and made shure that every think was ok on her free time - she was great the prices that the hotel gives are high for the facilities - they could lower the rate a little
The front end staff was always very helpful and pleasant
위치. 호텔이 지하철 역과 거의 바로 연결되어 있으며 이용할 수 있는 노선이 많고, 각 도시에서 출, 도착하는 암트랙 역도 붙어 있어서 매우 편리했음 객실 renovation 필요
도시관광시 호텔의 위치가 요지에 있어 대중교통수단,도보로 관광할수있어 시간절약과 경비를 절감할수있습니다. 예약하여 받은 객실이 사진상과는 현저히 노후된것 알수있으며 외곽공사와 주변의 객실이 소란했는데 이것이 경비상의 절감으로 특별배정한것이라면 두번다시는 이용하고 싶지않네요
호텔이 시내 중심부라 주변을 관광하거나 쇼핑하기에 좋았다. 뜨거운 물을 끓일수 있는 커피 포트가 없었고 요금이 사이트에서 나왔던 요금보다 100불가까이 더 나왔다.
맨하탄 중심지역의 Penn Station 바로 앞에 위치하여 철도나 지하철을 이용하여 어느 지역으로나 쉽게 이동이 가능하고 한인타운, Times Square 등으로 도보로 이동할 수 있는 점이 좋음. 오래된 건물이라 바퀴벌레 등이 나오며 청결이 좀 아쉬움.
Cleanliness of rooms and hotel as a whole. More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly. Nothing.
The location on 28th Street is very central and convenient. One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc. I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special. They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++. Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
For New York this was a pretty good size room with 2 queen beds.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable. Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
Rooms were nice, bathroom clean... Everything was good... i wish they had complimentary breakfast..
One of the elevators was broken. You had to wait forever to ride up to your room since they wouldn't let you take the stairs up. The elevator was broken our entire 4 days there.
The rooms are truly small and the sound proof of the windows is inexistent. The noise during night time is unbearable. The towels were old and worn, some of them had holes. The shower doesn't have a curtain and the results are catastrophic. The water runs all around the bathroom floor. The people at the front desk were not friendly, didn't speak English well and were kind of rude. The elevator broke during the week end and it was a nightmare to go up to the room.
Easy check in and accommodating stafff
I liked the welcoming staff, the freak restaurant and the room was pretty good for the price I paid. I didn't know that there was a gym and a roof top bar. Found out only on my last day... The reception should have said that at the check in. The wifi was slow but I really have to say that the hotel answered my expectation and the staff was great and helpful. Will def go back
Size of the room and location The beds could of been more comfortable
Location, Clean room, Modern Decor, Safe, Rooftop bar, Valet parking was same price as self parking in a garage, Good price for the value Room was small (as expected in NYC)
Nice big comfy bed, friendly staff, nice bathroom, A+
clean I can hear what's going on in other rooms
Everything about my stay at Hotel Indigo was perfection. The location is lovely-walking past the wholesale florists surrounding the hotel was delightful. The room was so well appointed and the staff was terrific. I will most definitely be back on my next NYC visit.
근사한아침은 아니지만 커피 , 시리얼, 바나나, 식빵이 제공 되어 좋았습니다. 그리고 34th Penn station과 가까운 장점이있습니다. 방과 방사이가 가까워 아침이면 문을 닫고 열리는 소리가 아침잠을 방해 할떄가 있었습니다. 그리고 Two Double room을 예약하실때는 사전에 미리 한번더 전화로 확인하시고 가세요. 전 다헹히 예약한대로 Two Double beds room을 가졌는데 다른 외국인의 경우를 본 결과, 그사람은 본인이 예약한 방과는 다른 방을 가져야하는 상황을 봤습니다.
아침식사 화장실의 변기 고장
Look of the rooms very nicely decorated Pricing was bit high for the size of the room but still had a great overall experience it was a comfortable stay
This hotel was so amazing, I didn't expect much for the price but everything was spotless. The staff was amazing, they came up to our room 2 times a day to bring ice and they were super fast. King bed was very comfy and the hotel was within walking distance from Times Square but if ur visiting New York get a subway card and get everywhere for like 20 min at most. Perfect stay no complaints.
Great location, great price for the day we stayed, room was clean and a nice size for NYC. When checking in they indicated that the water would be turned off at 9am the following morning for emergency repairs. So much for taking the say off and sleeping in. Well, apparently it was only the hot water, which we learned about after getting to the room and reading the note that was slipped under the door. When we got to front desk in the morning, they asked how our stay was and I said it was good. They asked - why only good - so I explained the water situation (it was about 10:30am). They indicated that they hadn't even started the project yet. We went from all water off from 9am-9pm, to only the hot water, to - well the hot water will be turned off - whenever. I'm sure there's a better way.
I was very happy with the nearness of the hotel to Penn Station. It was a beautiful hotel, which appeared to have been recently renovated. I would definitely stay there again. Nothing
Front desk staff were professional and friendly Restaurant staff inside the Hotel had terrible customer service.
Friendly staff and comfort of the bed! Tax additions to bill
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
Close to Penn Station Close to excellent shopping Expansive free full breakfast buffet No room views Slow elevators
Horrible place, breakfast awful with little nutritious value. It would have better to eat at McDonald's ! This is overpriced even for Manhattan. If parking is available, it will cost you an average of $50 per night. I don't think the bedding had been changed for me after the prior customers had checked-out.
Staff courtesy room size vs cost
breakfast was nice Yes, there was! I had major issues with the WIFI Internet Access. It didn't work on my IPad and my Windows lap-top at all. The "necessary page" in the Browser didn't turn up. The "free WIFI" was one of the reason why I did choose the Hampton. The staff said they cannot give me any discount, because I booked the hotel via bookings. I shall try to claim it thru you? Anything you can do? Speak to Lisa + John at reception. They confirm that I had complained a few times.
The hotel was clean and tidy. it was centrally located and withing 2 minutes walking distance to Penn Station and madison Square Garden. we arrived at Penn from Newark so ideal for us. the hotel located on W 31st street was ideal as a center to get to all the major sights in NY. Breakfast being included was excellent to set us up for the day. There were a couple of cafe/restaurants nearby. would stay again if we get back to NY.
Our check in/out and all interactions with staff were very positive. Breakfast was good, a hot waffle, pastry, egg, or potatoes, plus juice, cereal and hot drinks. The two doubles in one tiny room were adequate. No tub only shower and the TV/cable was the bare minimum. Complimentary internet was adequate. Overall I recommend and would stay again.
Staff was excellent
Good location Breakfasts were not so good
The breakfast was great! The price was good. Room was clean. THe walls were very thin and you could hear the partiers that came in at 4am. When the front desk was notified of the disturbance they responded quickly and the room quieted down for about half an hour, but then got really loud. I did not sleep well at all that night!
Waiting for the lift at breakfast time! we walked down 16 floors - it was quicker!
We arrived mid morning and after a 10 minute wait were shown to our room. Service was consistently prompt and staff courteous. I would definitely stay again.
For the value the hotel was great. The location of the hotel is very convenient to many locations and subway lines. The breakfast in the morning exceeded expectations and was substantial. Hotel is very clean and feels updated. The bathroom felt a bit small but for a hotel in NYC that is expected. Do not try to drive and park in this area, parking is atrocious and very expensive.
Clean, classey, great views and stylish. Breakfasts were included and just what was required. Great location. New luggage set damaged when in storage with the hotel the day after check-out. Made for a miserable return trip as wheel and handle mechanism were well ineffective.
Cleanliness and breakfast as most NY hotels do not have this service location
Terrific location just a few blocks away from subway and business traveler necessities like FedEx and a grocery store (Whole Foods to be exact). The room was the most spacious I've stayed in NYC for this price. Near an Orange Theory which I used on my first day there. The gym facilities here are very limited. I did not ask if there were reciprocal gyms nearby.
Location, Room was clean and staff was helpful The price of the hotel was so much cheaper booking through them that i ended up canceling the 2 of the 3 nights and booking.com would not match or give me the price of the hotels rate.
Clean, comfortable room. Helpful staff. Excellent location. I cannot recommend this hotel too highly.
comfortable bed, good breakfast
very nice location,situated right in the middle of everything, with easy walks to many sights and easy acces to subway less than 100 meters away. hotel is nice and clean. had 10 th floor room facing backyard with some view and no street noise at all. breakfast is fine...coffee is better than at the Plaza..helpfull staff..would stay again..
Very friendly staff. Great location
nice clean bathroom breakfast was of a low standard
Good location -the room was comfortable - and the free breakfast was a nice touch if you want to get up and go.
Good Location. Near to good restaurants. A typical 3 star hotel given its room and facilities. Worth the room rates and good for a short 1 or 2 day stay in new york city.
Very clean and comfortable. Awesome views with our room. The staff was amazing and very accommodating. Great, great place!
Great location! We were a short walk to a metro station, Highline and empire state building. Great food options nearby. Room was clean, although small. Kids had a great time. And they loved getting a cookie everyday! We also had a view of the one world trade center. There wasn't a fridge, which would have been helpful, but the room was small, so I can see how they couldn't fit it in.
Everything was great
Staff was excellent. Bar was golden after we got to the hotel from both exploring and enyoing the city. Concierge was great! Plenty of places around to eat including the hotel. Nice view with a glimpse of the Empire from our room. Rooms were clean, a little cramped, but its NYC. The staff (maids) tends to be forgetful about simple items like toilet paper or anything to stir coffee with! Location its a mix, depending on the line needed. Sometimes we went to 34th ST in order to get some other line.
The staff was very friendly. I arrived several hours before check in and was allowed to drop my bags off. Room was clean and the bed was comfortable. Lobby was unusually small. Hotel only had two elevator shafts for 25+ floors and at one point both of them were broken.
I didn't like the service. I didn't get the room I reserved. This hotel is horrible and I wouldn't recommend it to anyone.
Close to everything walking, they staff was great very informative about the area, and very helpful with everything I needed. Would definitely stay there on my next trip to NYC!!
Bed was comfy Location was great Room service was good and quick Too much noise on my floor/too many kids Bathroom smelled like a wet rag Elevators took a long time
I enjoyed my stay there, I liked receiving a cookie upon arrival. It was supposed to be a king size room, but was just a queen size bed.
Staff was excellent, nice, hospitable. The room is small and mediocre-looking. Definitely not worth $400/night or more.
Location was convenient. The hotel was very VERY dirty. The bathroom was left extremely dirty and moldy and the employees were unprofessional
Located on a quiet side street but still within walking distance to many attractions. Plenty of subway stops within a block or two that will take you to any destination you want. Staff was super friendly and inviting. Bed was comfortable and bathroom was clean. Close to Megabus drop-off location. Room was bigger than I thought it would be given the location. There was an iron and hairdryer in the room, but no mini fridge (which wasn't necessary for our short stay). There are some things out of the control of the hotel; construction around the area and trash left in the street for city pickup didn't make walking for the most pleasant walking experience. There were coffee stains on the nightstand lampshade and the carpet could use a good cleaning or replacement. Not sure what the parking situation is as we took the bus.
Great location, clean, very nice and helpful staff. Overall it far exceeded my expectations.
I checked in early through Kayak's e-mail and was surprised that not only was our room ready early, but they had a pack-n' play crib set up for my little one complete with baby soap, lotion, bath toy, night light and even an outlet protector! It was a nice touch and showed that they were on top of our reservation. They put us on the top floor in a large wheel-chair accessible suite, definitely the most space I've ever had in a new York city hotel for this price! no breakfast included, but they do have a breakfast café open downstairs in the morning. It is centrally located to other breakfast options.
Very friendly staff took care of all requests. Very helpful and provided lots of suggestions for places to visit and restaurants to eat at. Gentleman taking care of valet was extremely helpful and polite. Will be back next time. The street the hotel is on is a little dark and looming. Felt safe the whole time (police station across the street) but street is not as bright and shiny as the rest of downtown. Hotel is bright and nice.
Location Even the coffee wasn't free