The location is in the city center , the hotle is the only 5 Stars hotel in Trabzon . The parking is very diffcult as it is always crowded with cars in front of the Hotel.
Centrally located. Best value for money! The internet acess should be more easier, and please do something with the keyboards they have problems.
Friendly staff and Good services. Room was clean and quite comfortable. The location is very good, right at the city center and it's easy to reach the other parts of the city and get back to the hotel. The breakfast. Air conditioning. The bathroom. Staff is not fluent in English. Do not know why, but it doesn't feel like a five star hotel, and therefore one could say it's expensive.
the staff are very cooperative and friendly. I felt myself at home among my family member.
it's great location air conditioning
I liked the location so much especially that it's located at the center. Some of the staff are not friendly.
I didn't like anything in particular but i guess it's the best hotel in the area and that's all i can say about it.
the worst hotel stuff i have ever seen ... they were unfriendly .. and they lied to me ... they told me the swimming pool is closed because we are cleaning it ... but the fact is ... they had wedding that day ... so they don't want any body to use the pool and the other facility .... and i asked them some pillows ... they did the same because thier stuff were busy in the wedding ... the air conditioner is very hot .... i recommend novetel hotel witch is 5 minutes from this one...
We requested a non -smoking room. Which they were happy to accomodate us with. However, the only non-smoking rooms face the busy roadway in front. The room was excellent but we were unable to sleep due to the excessive noise. They offered us another room with a sea view but it reaked of cigareete smoke. I would only recommend this hotel for smokers.
The rooms are big and nice, the staff were helpful, and it is quite . The shower place is high from the floor. The restaurant bring the wrong order because of their english language is bad.
superb welcome from very friendly people,nothing was too much trouble
Please write at least 15 wordsyour staff must be have good english language,Resturant need redesign and new flow to be suitable of high standard.
The hotel was basic. It was a very basic hotel. Music by the pool was really loud. Not much choice at breakfast. All in all it was pretty lacklustre.
The staff are very nice but they don't speak English which makes things difficult to communicate with them. Bar area nice and relaxed. We were unable to use the pool and to be honest the colour of the water didn't look enviting anyway ! No room safe even if they say they have them ! the safe is behind the reception desk. No mini bar. The hotel is 5 minutes by a fast taxi ride and I mean fast !!! to the city center and the hotel provide this taxi service but be warned they charged me 40 lira a time !!!
The staff were friendly. The air conditioning in the room didn't work. The shower ran cold. Aeroplanes land yards from the hotel. The pool is vile and surrounding area is run down.
good but it si too expensive to this hotel like this the roomwhich i booked was a big suit but it was not at the sea side
Hotel Manager (Ahmet) tried his best to help. Bathroom is bad, no place to take showe except of stand on Tiles. ac not good. No JAcquzi, it is 100% different than what it is shown on booking.com. It is two star hotel.
The location was in the center of town and close to things. Basically a quiet place, except in the middle of the day when they were hammering. Yes! It was under renovation. The stairs were tarped and unsafe to walk on, but we still had to. The sewage smell was gross in all the rooms we had.