Great hotel , Very frendly staff
Closeness to the public transport and to dining facilities No
We found it was ideally suited being so close to the CBD and the many attractions in that part of the city. No
It was great being so close to the centre of Sydney. The staff were very helpfull and nothing was a problem.
Location to Darling Harbour We didn't get the coffee machine as advertised ???? no big deal.
Convenient location Bed uncomfortable
Beds were comfortable. Good selection at breakfast - although breakfast room very crowded on occasions. Bathroom was rather basic. Fairly long walk into the centre of town (although fairly convenient for China Town restaurants)
Super helpful staff and great central location. WiFi was only 30 minutes free a day per room.
The bed plus the espresso machine
The fantastic staff, who were very friendly and helpful. It was also great that I was allowed to check into my room really. I really appreciated it. The location of the hotel is also superb! I had trouble opening my door on several occasions. It often took several swipes of my card to access my room. I also was confused about the card required to access the fridge of food and drinks on my floor. The information I was given on check-in indicated that I had received one as a matter of course, but I did not get one and was worried about being charged $10 for losing something I never received.
Front desk staff were very helpful and friendly. I found the room expensive for the night, though understand it is likely the high season and also a Saturday night. However, I have stayed in many hotels much nicer for less in Sydney and internationally.....no real complaints though. I would stay here again for sure if the rate was more reasonable.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
Hotel is new, and everything is clean and fresh. It has a modern, minimalist style. Design seemed to be a priority over function at times. For example, the bathroom vanity looked great, but was so small it hardly served the purpose it was supposed to provide. Regular rooms are on the road side of the street and very noisy. There is an additional fee for rooms on the quiet side.
Everything! The room was big, Modern & Clean. The food in the cafe was lovely and good value and the staff were very helpful and friendly. :-) The internet prices
The hotel staff were very welcoming and the general feel of the place was one of spaciousness and comfort. The restaurant was very variable in quality. Lunch was ok, but the dinner as was poor and over priced.
Very friendly and knowledgeable staff and also really liked the restaurant downstairs, excellent value for money. The room was spotless and had everything we required.
The food was good. That's about all that was good. I didn't like the reception staff attitude nor did I appreciate my orders being taken 40mns after sitting at the table.
Proximity to my office and the surrounding Crows Nest Size of bathrooms
able to book the room late We were over-charged $100 on our bank account and I still havent had a response to my messages.Further, it was a far more expensive taxi ride from the airport than we thought ($60-$70), with no airport shuttle service available
the staff were soo helpful and friendly. rooms were a little small
The Freindly and helpfull staff, with extra thanks to Will.
The location suited my working arrangements but otherwise it is hard to get to. The service is inconsistent; after a few days the casualness of the cafe becomes a reverse attraction. The frequent morning conferences roll out into the public area and detract from any sense of ambiance in the breakfast area. I had to turn back meals and even then didn't achieve my cooking preference, and little things like lack of bath mats, failure to deliver newspapers and a lot of street noise - at the end of my stay I was well and truly ready to leave.
Staff very affable and wiling to help. Meals were of good standard Needed to get the key recalibrated three times
The spa was out of order for our last day
Hotel staff were very helpful and catered to all needs, the location is excellent for shopping & night clubs.... and the best was the Buffet Breakfast
Good customer service. Slightly long check in time.
Outstanding and polite service; rooms were serviced as we indicated a desire with the appropriate "light" and excellent Executive lounge!
TV in the shower! Nothing
Staff were helpful and friendly. The pool was well-maintained. It's a really convenient location to shopping and food. Nothing really
Quality hotel. Valet parking was efficient, rooms were as advertised i.e. clean, modern with a relaxing feel air-conditioning noisy when actually trying to fall asleep
Great location, some staffs were very nice and helpful During my last day I called for Bell to pick up my belongings but I waited 15mins and no one turn up so I end up carried them down myself.
The courtesy of staff and its location The rooms are quite small and the drains in the showers don't work well
It was my wife's 60th birthday and the little extra touches they did made the stay all the better. Great Hotel.
Gym and Executive floor accessorites Nothing
The location to Sydney Kingsford-Smith airport was very good. The lobby was well kept up and the bell service was quick to unload our bags and bring them to our room. The bathroom in our standard room was well designed, including stone/granite counter tops and new(er) showers and toilets. Room includes a mini-bar. The room was a bit dated (e.g. the lights and fixtures) and the carpet was a bit worn. The mini-bar is a bit expensive, but that's my own fault for using it! The only remaining gripe is that the airport shuttle is not free, it was $6 per person. Also the shuttle stops off at the domestic terminal first, before going to the international terminal, so factor that in when planning your arrival time to the airport.
the hotel was great. No problems at all. the only issue is that the rooms were fairly small, but the hotel is in a big city, very close to the airport.
Pleasant room, quiet, helpful staff
It was comfortable and clean and for the purpose of convenience, it was right at the airport. Found the breakfast buffet a little short of staff. An omelet we ordered, never did come and there seemed to be no one to ask about it around.
Close to the airport Friendly staff Clean Good price Exercise room No restaurants near by other than the two owned by the hotel.
Everything was clean and well kept. I didn't like that there was no complimentary wifi. I can understanding having caps to minimize streaming but it would be nice to have some basic browsing ability.
Great facilities, good service, good location. Room smelt on cigaretes on ckeck in.
The restaurant food was actually pretty good. I know it's a USA type of complaint but there was no ice and my room service request for it didn't arrive for more than an hour until I then called back and bought a can of soda pop, which arrived thirty minutes later.
close to the airport. rooms were clean and comfortable the temperature controls did not seem to work in the room. the restaurant staff were difficult to communicate with in English. food was ok but not great - overpriced for the quality
Comfortable Room, Friendly Concierge/Front Desk Staff Fish n Chip prices too steep....$26.00 for two bits of fish and semi warm chips!
Good facilities, good restaurant, nicecasual bar, good bed, quiet rooms for airport Pillows - feather werent soft went really hard - need a choice
Great staff. Clean well appointed room. Swimming pool andfitness room a bonus. Airport shuttle good. Restaurant food so so and over priced. Not many other food options.
Convenient location, clean, modern There was a significant construction project blocking the front entrance and the street in front of the hotel during our stay.
Free upgrade at check in to a room with a harbor view None
Centrally located, spectacular water view, balcony for fresh air which is so rare for hotels these days. The poor positioning of the shower head and shelf must be a mistake. You need to stand flush against the wall to have a shower.
Staff very helpful No pool. No bath. Found an old shoe under the bed. Not so clean.
The hotel was in a good location with easy access to all attractions the staff were friendly and very helpful with info about the area, easy to find from the airport Could be better priced ... thought it was expensive and did not include breakfast as most other hotels in the area were cheaper and had same facilities and included breakfast
I enjoyed the closness to the city of Sydney and the harbour side views from our room. The additional cost of the car parking. The lack of exhaust fans in the bathroom.
The only thing I liked was the availability of the outdoor pool and access to internet in the lobby. When I arrived and walked into my room, it smelled horrendous. Then walking into the bathroom their was some object of grossness in the shower. We called immediately and transfered to another room that was ok, but still had an odd odor. Then later in the evening, when coming back from dinner their was puke in 2 of the 4 elevators just sitting there. The front desk was informed, but really didnt act on it. I had to ride up to my floor with puke on the ground cause the other 2 elevators were taking too long. I spent 475 dollars for the one night.....I was extremely disappointed. Didnt even bother to try and get a refund.
the breakfast was lovely,and it is very handy the position, the bathrooms need a fan
close to the city
Position Too far from airport,
being very handy to darling harbour, central sydney
The location at Darling Harbour-It is so easy getting to anywhere-We went to two shows one at the opera house and one at the olympic stadium--The food is varied and great. A bit surprised to find that I was charged a fee for using a Visa card, the room is very expensive as is, and then to find another $22 on top of $1400.00 for a 3 day stay I found a bit pathetic, not that the $22 is a lot, but one feel is that really necessary from a hotel of this class?
Its location No
Close procimentry to Darling Harbour & Star City & Entertainment Centre & China Town & paddys Markets & Sydney Aquiriam
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
The staff were amazing, the best hotel staff I have come across in Australia
Breakfast buffet was sumptuous.
professional staff and attention to detail and cleanliness
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
Good location Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
Comfortable beds - clean and satisfactory room. Good food. Entry Gate arrangements. There is no need for a ticketed entry - in my opinion
location close to the airport was very, very, very, very (15 words) convenient expensive
room not big enough to accommodate large suitcases; no safe in room; breakfast an expensive add on
The buffet breakfast, included in the room rate was much better than expected 1.Only one easy chair in the room making it difficult for two people to watch TV without using the bed (which we do not like doing. 2.
Proximity to the airport, nice and comfortable room. Transfer to the airport even in early morning - the first transfer from the Hotel to the airport leaves at 5.00 a.m. I was lucky to get a taxi that brought someone to the Hotel, as I had to be at the airport at 4.00 a.m. The restaurant should be opened at least up to 22.00.
I chose the Mercure for it location & proximity to the International airport as we were flying out early the following day.The convenience of being able to obtain a meal at the bar suited us.
Bed was comfortable Size of shower. Delay in checking in. I was told the room had to be made up from previous guest. However the Air Conditioning and the toilet did not work so, no one had stayed in that room the night before. I waited 6 hours to check into a malfunctioning room. The repairs were made to the room (Toilet O ring and AC fuse in ceiling) and I was offered two other rooms that were not acceptable (stains on floors and toilet not working in one room) so I returned to the repaired room. All the room changes took an hour and no one helped me with my bags except once. Then the stay was very nice. Clean and a good bed. TV had few choices.
close to airport and their shuttle bus service
Room was nice. Shower good 1. Internet passwords after multiple attempts and calls wouldn't gain access. 2. Difficult to sleep due to construction outside and hearing doors slam in the hallway. 3. Temp difficult to control 4. Don't use the shuttle service if can be avoided. It's slow
Its proximity to the airport and ease of parking arrangements and late check out time. Bed was clean and comfortable and the room had all the basic features for an adequate overnight hotel stay. Poor staff attitudes. Long queu at check in. The waiter in the restaurant got the meal orders wrong. The light switches in the room were difficult to find. At check out I was charged for services I had not received (airport transit bus).
Shuttle service to and from airport
The location, a nice walk near the hotel around a lake, golf course and park within walking distance. There was a shuttle service at $6 each to the airport, we found it a bit hectic getting on the shuttle bus, although the drivers were good, just too many people wanting to get away at the same time of the morning.
Very convenient to markets, eating places, transport. Noisy.
Clean, comfortable and safe room. Well located. The hotel itself and the staff were great. Noise from rubbish truck at 3am one morning was the perfect but unwelcome wake up call... 20 mins worth. Apart from that, noise no problem.
I loved the great location across from Market City with all of it's dining and shopping options. From t-shirt and fresh fruit and vegetable vendor kiosks in the basement to the Food Court and sit-down restaurants upstairs and everything else in between - even a supermarket! The location is also excellent for its access to public transportation and proximity to the CBD while being very quiet. The carpets are really dirty and should be replaced. Also, during my stay of almost two weeks, I had to kill two cockroaches (about 1 cm). The cleaning staff was otherwise diligent in their efforts.
Room was clean, good facilities, easy access to interesting parts of Sydney. On the first morning there was no hot water in the shower. This was corrected later in the day.
The hotel was walking distance to Chinatown, Darling Harbour, & Circular Quay... N/A
Aarons was convenient, clean, comfortable and affordable.
Close to everything in Sydney! Market City to Circular Quay!
Central position Inefficient staff (no record of prior payment) very noisy room next to lift. Hotel needs to invest in double glazing or sound proofing.
no in room food service
In the city and close to amenities and meeting places. Indifferent front office staff; poor breakfast choices on site.
It was close to the Sydney CBD and Darling Harbour & Mono Rail I left my pillow in the room. Don't suppose you would send it to me? No close by night life except for Jades Bar.
I particulary liked the quiet efficiency of the place - i5t ran so smoothly. No
Very helpful and friendly staff. Excellent breakfast Comfortable room.
We had a complimentary upgrade to a harbor view suite. This room was outstanding in every respect. We had a light supper served in the bar. Excellent service.
Although our stay was short we thoroughly enjoyed The Observatory Hotel and would not hesitate to stay for longer next time.
Heaven on earth does exsist ,it's The Observatory Hotel Sydney.Staff,facilities all supurb maybe the bed could be improved with a feather topper as a standard .as it is in most 5 star
Very helpful staff and excellent food and beverage service and facilities; very well located in an interesting and historic neighbourhood
a comfortable hotel in a quiet area but within walking distance of the main attractions
Staff, remodeled rooms, attentiveness Nonsense harbor views, poor front entry for valet, chicken salad from room service was disastrous.
The high tea and staff - Problems regulating the shower -didn't adjust quickly -the room had features like a shop..... Prices on everything....not a good feel for a luxury hotel!! The hotel's site advertising for nye led us to believe there was a special allocated spot on Observatory Hill for guests - we were disappointed
The people, the views, the comforts
Fabulous location Amazing staff Unbelievably GREAT views Close to everything including public transportation Rooms not cleaned every day
Location of hotel Hotel was overpriced. Hidden charges for using credit card. Would not chose this hotel again.
Location and service was stellar
Was easy to walk to the sights in the area - Opera House, Sydney Bridge, the Harbor, places to eat "City view" really means a view of another bldg.
Very clean and excellent service Nothing
Location was great; central to both business and the local sites. Great restaurants close by. The housekeeping staff was also exceptional; you barely heard them in the morning when they started their cleaning. No loud talking in the hallways. If I had to be picky, it would have been nice, esp in such a hot climate, to have at least two bottle of waters offered without cost.
This was a great location in Sydney....easy check in, great staff. We had access to the Concierge Lounge which was honestly one of the nicest of any Marriott Hotel I have stayed in. The gym was excellent and quite large. I would highly recommend this hotel.
Location Restaurant hours, elevators, concierge
Location, service, cleanliness Nothing
Great conceirge went out of his way to book a restaurant and get our names on a door list, good location very close to circular quay Very grumpy staff on check in counter, not too helpful and seemed a bit put out when we asked questions. Gym was ok quite old equipment and pool was inside and also old.
Clean, secure, excellent location and fantastic amenities. This hotel has it all! Rooms are in the process of being redesigned, we were woken up shortly after 8am on both mornings of our stay from hammering and drilling taking place on our floor or directly above. We certainly expected that we wouldn't have issues in sleeping in at such a high-end hotel.
Location This is not a hotel. It's a 1 bed flat (with old style carpet) and definitely does not feel like a high end hotel. Wifi never worked in 4 days despite repeatedly asking to have it fixed. I asked for a plug adaptor and was told to go and buy one (whilst other hotels in Australia always had one for foreign travelers). Breakfast 3 to low 4 star. There are plenty of nice hotels in the area. As a accor platinum card holder as decided to stay there. Never again,