good and comfort facility compared to its price the reception, staffs are not organized, you should wait at least 10 minutes whatever you want to do
The location is awesome! We drove in, parked at the hotel for free and took the free shuttle to the park. Basic breakfast, but more than we needed and the staff were wonderful. The wifi was weak, but that won't stop me from coming back!
This was a very good value hotel. The rooms are a little small for a family of four, but bearing how much time you actually spend in the room this wasn't a problem. Breakfast was very good, considering this was more of a 'budget' hotel than some of the others at Disney. The Free shuttle bus to Disney is useful. Staff were informative and pleasant which added to a great stay. One problem we had was that we was in a non smoking block, by request, but found that people would smoke outside the rooms which in turn set off the fire alarms twice in the middle of the night, scaring the kids somewhat as we had to evacuate on both occasions!
very clean and warm the coloured ladies cleaning the rooms could learn how to smile when th e kids said hello to them
Family environment, cleanliness, staff and their ability to speak English
The hotel is okay apart from the airconditioning problem we had. The food was very poorly prepared. No better selection especially for the kids.The toys in the dining area was too much of a distraction to kids.
its quite close to disney with free shuttle buses running quite frequently The room was very very warm and hard to regulate the temperate, room was quite small for a family
Clean room, comfortable, friendly staff, shuttle bus to Disneyland very useful, poor breakfast
Staff was very helpful, room was clean, location if the hotel and free transport to/from Disneyland was perfect. Not all staff spoke English very well, wireless internet not available in all rooms (signal marginal some floors, at least with my laptop).
evrything was clean and just as described served its purpose well
Size of the room the comfortable bed The garden totally burn by the sun. You have then an view on a desert Window not clean at all Dirty curtain the breakfast :pancake are cold, fruit taste not good
Everything for the price we payed. Room was big, and clean. Nice LCD tv, big bathroom...Hotel is 10 min withe the free shuttle bus to the disneyland park.
the bus shuttle to EuroDisney, as well as the room was spacious. the breakfast is also rich and tasty. Service of the room. the do not afford slippers and bath ropes. another, they do not have a shuttle to the val d europe. the mattress need to be changes as well .
The decoration and comfort of the room, the golf course nearby, the quality of the breakfast and the foyer/bar area Unfortunately none of the maps of the Disneyland area show this hotel, neither do the street signs so it can be challenging to find if coming from the train station.
Very nice view from the room , near from disney land If you miss the last bus from disney land you have to take a taxi , they dont know that the people want to have dinner in the disney village because theres no other restaurants in the area , after the park closed of 15 mins its the time of last bus it should be after an hour , but thanks it was a great hotel.
Location, Staff are wonderful,clean rooms, staff are more than excellent, Buses to disney were on time and clean
the view of the golf play ground the cleaning staff they are not up to the standard
The room was nice, the staff ok Took more than 30 mins to check out, missed Cups in the room after first day
Room was conforable The spa/swimming pool was closed. The hotel was chosen expressely because of spa/swimming pool facilities. The closing was not communicated at booking. If I knew in advance I would not book that hotel.
Nothing at all Check in time: 45 mins (Trainee without a clue, no supervising manager available) Wanted to upgrade to Suite, SAS wanted to charge the difference between discounted price and list price. Rooms were dirty. They sell standard rooms as family rooms for a higher fee, all rooms in the hotel have the same size. Staying in hotels around 50 to 70 days per year, this was the worst experience ever.
Very careful staff, calm atmosphere in hotel, good for rest and sleep,beautiful nature, wonderful breakfast nothing
Free Internet Service! The bus service between the hotel & Disney parks was not every 5 or 15 minutes as I was told over the phone by the hotel staff prior to arriving. It was every hour or more! The hotel's restaurant closes early! There were not adequate play activities for the kids.
Spacious and nice layout, equiped with microwave. Very clean and quiet. Hard to get a live receptionist thru the phone.
Nothing absolutely nothing the service was poor TV and internet did not work and staff at front desk was aatrocious. See above
concept and design, I like it. flatiron, hope there is one.
clean, excelent, good breakfast
the room was overheated and the staff wouldn't care and they were rude.
the design of the room , the Staff was mostly unkind, very unprofessional , Brakfest was the whorse i have ever seen !
The staff were friendly and helpful, the room large and clean. Free shuttle bus to CDG, You can then get a train or bus into Paris. I didn't realise before booking there wasn't a dining room? I wasn't expecting to have to go eat somewhere else. There are 2 other places to eat and the food was good.
easy access to airport and free transfer no resturant
rooms, staff, very far from city center, no transportation access near it,
The staff at this hotel is the worst I have ever seen,
Tea/coffee making facilities in the room. Also thef friendly, relaxed atmosphere in the bar.
practical, good basic room
Rooms were warm and comfortable. Proximity to CDG was perfect. The restaurant was surprisingly excellent! The price of breakfast was too high. We instead went to the local McDonalds.
Ease and convenience to CDG airport. Good restaurant. Pillows were too small and soft.
Good shower Hotel did not receive notice from Booking.com with my reservation until late in the day of my arrival. Promised shuttle to cdg airport (every 15 minutes to af terminal) did not come between 7:40 am and 8am, causing others to miss their flights.
The food at dinner time was very bad and poor and the breakfast was also not the best one.
After a long drive I stayed for one hour in the Sauna witch was very good. It was a pitty that the drinking water in the Gym was empty.
Convenient for early morning flight. Modern bright hotel. Large bedroom
Shuttel bus to exhibition ground. Very bad language skills in the restaurant and you shall not expect to receive what you think was ordered. The shuttel bus driver could not speak english and sometimes the route is different which can be a serius problem when not told.
Professional service and good facilities + convenient location Old restroom
Location provided goos access to CDG airport, hotel was clean, modern and with good services; front desk staff were pleasant and efficient
Shuttle bus driver was very helpful. Attractive lobby. Business type hotels are sometimes not particularly friendly to the ordinary traveller. This was the case at this hotel. Internet access cost 5 Euros for 15 minutes ( in the lobby) Many hotels I find give this as a free service now. Room was clean but not exceptional.
easy to live even with a 21 month baby The service maid is knocking at the door at 9 am, we were sleeping, they should check before if the people are at the breakfast or not. The shuttle system is very poor, why don't you stop at CDG 2B ? long run on foot through CDG
Nothing special It is located not at the terminal but in 15-20 minnutes away by shuttle bus. It is not clearly mentioned that actually there are 3 different Novotels there and you need to carefully check which one is the right one.
Nice room, very friendly and helpful staff. Will definitely return!
Clean no-smoking room,comfortable bed Having to pay for the shuttle to fair ground maison&object
the room was very good. (soffa and bed) it is the kind of room that can be used as an office out of office for a couple of days The internet connection (wirless by orange) did not work on my mobile device.
The hotel was extremely comfortable, we especially appreciated the 'Wellbeing Centre' - gym, pool, sauna, steam room, etc. It was a great way to end a four week Eropean tour and prepare for 24 hours travel to Australia. As we were checking in, the desk clerk efficiently offered information about our departing flight the following morning (ours was an overnight stay in preparation for an international flight). She confirmed the terminal for us and that the flight was on time. While the airport shuttle bus isn't specifically the hotel's responsibility, the route it takes is rediculous if one seeks terminal one. We spent over 50 minutes on the bus and even began picking up new passengers and returned to a stop immediately beside the hotel before getting to terminal one. The desk staff should be encouraged to advise guests heading for terminal one that the route is impractical and that they should either use a differnt shuttle bus (if an alternative exists), or take a cab. The actual distance from the hotel was under ten minutes, but we took over 50 minutes on the bus - and were late for our flight as a result.
A nice evening meal at a reasonable cost Price of beer in the restaurant was rather expensive
Friendly, helpful staff, comfortable room, convenient to airport. Loved being able to walk to the little village for dinner.
I liked that is was clean and well designed. Good only for tour groups. Too many hotels of similar names in the area make it difficult to understand where is is in relation to CDG. Shuttle to airport takes forever. Service in the dining facility is a free for all , and because you are so far way from any other choices, you are forced to put up with what is there.
Ease of travel to and from cdg airport. Comfy, clean and value for money.
Friendly staff Waiting for the bus
Location and price nothing it was all good
nothing The price wat to high and we slept with all the painters in the hallway we had to jump over the paint cans and it smelled. We could not move in the room the beds were to close to each other and that all for $250 / a night.
once found (they were still putting the signs up in the terminal, very convenient place to stay. it was surprisingly quiet. stained carpet, small rooms, cant open the windows for fresh air, to the extent that it was a relief to get outside the next morning
been connect to the airport and to the train station
At airport Convenient Breakfast good Carpet dirty Bathroom mildew on tiles Air freshener too strong
Room was very clean with all of the necessities. Very good location if coming in on SNCF train or on plain. When first arrived was given a room that the guests had not yet checked out of and it had not been cleaned. Hotel quickly gave us another room but we were disturbed we were given a key to someone else's room and had access to their baggage.
We stayed at this hotel after returning from Spain, the night before our return flight home. The proximity to Paris CDG airport and the ease of getting to the airport made this the perfect hotel.
When needing being close to the airport it is very convenient.
the hotel was very clean and staff were very helpful and room was the best i stayed in during my week of bussiness
A good choice for an overnight stay when leaving CDG on a morning flight. Excellent restaurant
Fabulously convenient location--just walk out of hotel and into Charles De Gaulle airport. Elegant decor. A surprisingly delicious dinner in the restaurant with friends. A good breakfast. I think the room as a little hot. I was too tired to try and fiddle with the thermostat so perhaps that was fixable.
Really liked the hotel. Comfortable. Clean. Great staff and "inside" the airport. The shuttle to the airport is right out the hotel. 5 minutes and you're in the terminal 2. The price was a bit high.
The hotel was fantastic, having extremely comfortable and relaxing rooms. There was a very nice tub and shower, with a very plush bed. The facilities were also fantastic, with a nice pool area. The bar is directly downstairs as well, where you can have them uncork you a bottle and enjoy it in the comfort of your room. What a great refresher on a long trip! Probably the best hotel I've ever stayed at. Nothing.
Only its location It was very overpriced. It was also a very poor quality room and very small. We have stayed in much nicer rooms for 1/3 the cost.
Airport shuttle service, size and cleanliness of room No, it was quite acceptable.
Very nice service in the Hotel I had a old room with bad wallpaper and a very used bathroom.
The closeness to CDG, which made our start on Saturday am so much less stressful. When we checked into the room, there was no coffee, no sugar, no milk available for us to make a drink. There was only 1 set of towels visible, the others were in the wardrobe, but had not seen these.
You don't hear one sound there, not from outside, nor from hotel inside. It was great for rest.
The free shuttle bus to the tgv station I felt the staff could have been more friendly
The general atmosphere of the hotel was excellent. The room was clean and comfortable. The food at the restaurant was excellent and prompt to arrive. My sister and I wanted to eat breakfast at the bar in the hotel (since breakfast was listed on the menu as a possibility) but it was strangely not open and we had to find food somewhere else. Otherwise, there was nothing we didn't like.
Proximity to airport. Great place to stay if you have an early morning flight. The service in the restaurant was painfully slow, and the food was not worth the wait.
Comfortable bed and shuttle service to the airport. The room was very small, difficult to move about with four pieces of luggage.
Transport to the airport, great beds
I liked that it was easy to get to and close to Euro Disney. Our room was very clean and the staff spoke english and were very nice. We felt welcome. We reserved a triple room in which we recieved a twin room with a mattress that pulled out. The room was extremely small for 3 people.
the rooms are very clean and housekeeping was very good about refilling all items. Also the security that they had at night time for the parking. It was a fifteen minute walk to the train station. The entrance of the hotel is facing nothing, so you had to walk around the whole parking and hotel to get in. It was very hard especially with children.
easy access to eurodisney and paris via train
A good restaurant - helpful english-speaking staff. Close to Disneyland (that's why we were there!) Breakfast wasn't included and was a little pricey for what it was.
Excellent room - it was large with plenty of room for the 3 of us. The staff were polite and helpful and the hotel was good value for money.
As a triple room, it was too small.
Ideal stop over hotel for Disneyland Paris. Evening meal was good value decent food. My sisters non smoking room smelt strongly of smoke.
Easy to find. easy to park. we felt that the hotel and parking were very secure.We came back late at night with no problems Too many staff in the restaurant for breakfast doing nothing. The restaurant is modern and we felt like we were in a canteen not quite finished
wireless internet smells a little bit like had smoked in the room, however we chose a non-smking room????
Nice area close to Disney and Paris. Restaurant staff were very unhelpfull and no one was available to serve customers waiting at the bar area.
Clean, white white bedding. Friendly helpful staff at desk and cafÃ©s.
location quality of food available in the two restaurants is terrible, horrific, inexcusable. What's worse is that it has been that way for years and nothing is done about it.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
the staff was excellent. Very helpful and very courteous. the breakfast is tops with the serving of fresh squeezed oranges every morning. The location is great, just across from the railway station. The security is of a very high standing. Not really
Location Room size, bed, bathroom, staff
Convinient location Traveling is stressful, the last thing you expect is an arrogant man at the front desk of the hotel where you plan to rest. This individual looked at 'problems' instead of trying to solve them. I will contact their head office to report my experience.
Great location at CDG airport. Short walk to terminal 3 with free shuttles to the other terminals.The included breakfast had plenty of options, and quality was good. Rooms are nicely decorated, comfortable and quiet.
It is very convenient to the airport and to rent a car locations. The room is basic but clean and the bed was comfortable. This hotel also accepts pets which is great as we travel with ours. The price is reasonable for the convenience. The room is very small and sometimes hard to move around in if you have several suitcases.
The room is clean, staff generally responsive. The room is very small, the bathroom even smaller. The toilet was positioned in a way that made us sit sideways (right in front of a wall) and the shower was tiny. Bed wasn't comfortable. Could hear airplanes flying overhead.
Location and eating options. None
This guest did not leave comments about this hotel.
closnest to airport
Location is close to airport and exhibition center. Parking possibility with security. Breakfast: only some fresh croissants. For the rest some sandwiches in plastic pots (quality very poor). On top there is not enough space (tables and chairs) for the breakfast. Empty minibar in the room. Bad smell at toilet. Television not functioning. Empty soap not refilled.
The room was large, comfortable, immaculate, and very beautiful. I would stay there again because of the beauty and size of the room and the underground parking was a "godsend" because we were exhausted and had to repack all our luggage and it was pouring rain. There was only one coffee packet in the room and the hotel DID NOT!! have anymore. Not good when you have to get up at 6 am after a 2 week vacation driving all over France. Unfortunately, we only left the maid 2 euros because we felt it was her responsibility, however a female staff member was not at all helpful in trying to find us another coffee. Couldn't they get one from another room? We were very upset about this, and frankly, I don't know if my husband would stay at the hotel again because of this.
location No resturant, no free wifi
the shuttle service, the free internet ,the rooms decor etc were great
Comfort of the room
The hotel is located conveniently to Paris CDG. The hotel is comfortable and the prices are reasonable. The shuttle to the airport runs on time. The value for the money is very good.
lovely room and bathroom facilities; quiet; near village centre; free internet no cups, plates, glasses or cultery for snacks or own food
It seemed efficient
healthy foods,new clean big and stylish suits, free movies , 15Euros with taxi to Exhibition Center, lovely staff, well equipped fitness room,what else to be! oh may be a a sauna! it may not be the right choice for people want to enjoy Paris but definitely good for Villepinte Exhibition Center related stays.
I find this Best Western Paris cdg Airport to be pitiful and awful. The staff did not care. They did not know any of the simple questions. They had no authorities to resolve issues. Most of all, they did not care how the hotel guests felt about their stay.I Would not recommend this hotel to anyone. Nor would I ever want to stay at this hotel again.
Very clean room. Good place to access the airport with the free shuttle bus. Hated the drainage of the bath. Couldn't get the internet access.
The hotel is close to the airport, which makes it perfect for those traveling early in the morning. The rooms are spacious and comfortable. The location is only good if you're planing on staying a night or two, not good for those who wish to visit Paris.
Not even close on what I pay and I recieved back!!! Did not have any soap at my room, the bathroom was dirt
clean comfortable room very cool remote staff--felt like they were doing us a favor