aircon was faulty and was very warm
Clean room, efficient room service, and large swimming pool.
The knock and knock service is great. My wife and i made use of this service to book for cab and ask for room service. Well done to all Thistle's staff that made the stay to celebrate our wedding anniversary a memorable and enjoyable one.
Although the exterior and foyer of the hotel looked beautiful it was a different story when we went to our room. It had not been cleaned - the carpets hadn't been cleaned neither had the surfaces of the bedside cabinets which were sticky and dusty. As for the bathroom the toilet required a good clean and the shower was covered in mould and mildew. Not a good advertisement for this hotel and certain not in keeping with other Thistle Hotels we have stayed in. Very poor. The restaurant staff didn't seem to understand what we were saying and the service was a bit slow. Breakfast juice was watered down apple juice and diluting orange. Certainly not what we expect in any hotel. We certainly would not recommend this hotel to anyone.
the room is comfortable and provides a good view of the straits and clock tower (deluxe with seaview) and it is inexpensive for a room with such a standard
I liked the room, comfort and cleanliness of the hotel are marvellous! And of course the friendly reception staff! Two thumb up!
i always come for short business trip. this is 2nd time thistle jb but many times during hyatt name. however, the reception didnt know i have been there before and requested me to fill in the form. it will be nice to hear "welcome back". i like beef bacon for breakfast but the bread varieties are too few. beef bacon should be available everytime i come. concierge was not seen this time to open door. the rate is just nice at high side as the decor not really business luxury. its in between. thistle PD is very family but quite luxury look. suggest you add more potted plants at lobby, its too bare at present. overall, i am happy. room service is fast when i asked for the paper which was not delivered to me. tq. as above. and should give some kind of priviledge to those who have been there such as special rate, fruit basket etc..
the view,vry relax and accomodating.
the ambient is very nice! the carpark is very far and separated from the hotel
Very nice atmosphere and friendly staffs. Access to the city is easy since it is only a few kilometers away.
Your very friendly staff
freindly staff - nice rooms, nice pool area + excellent location down town Breakfast buffet can be improved, but OK
Without the overall staff being,very friendly and helpful, I don't think I could write down a single thing. The porters and concierge desk especially was helpful. Hotel is not up to previous standard. In room services lacking (only 1 glass per day, using standard sheets on King bed, etc.) Restaurant and room service fare not up to standard (in fact some what quite distasteful). Driving around JB is complicated and stressful at best. This hotel is very difficult to locate and return to by car. Parking lot and elevator has a very "used" look. Meal buffets are crowded so the traffic flow needs to be improved to reduce the wait times.
We enjoyed our stay, the hotel has a great central location and is clean and well maintained. The breakfast was excellent. A bargain at the price we paid.
good location,in the city centre near to shopping centre and custom check point to Singapore. no complaint
Service is no good. Not value for money.
The pillows failed the standard of a 3 star hotel; awful smell. The room pictures showed in website did not reflect the actual room which is at the old wing. We requested for two rooms, both single bed but request not fulfilled. The rooms were adjacent without the service door in between. Another disappointment and inconvenience for the family. The noise insulation was really bad.
friendly staff, very helpful. not that I can think of
The Puteri can be more comfortable than that...
The staff were really friendly and approachable. It is so far the best hotel i've stayed in Johor. Apparently, there were blood stains on the carpet and bed sheets.
The place was very family-oriented. The staff were nice. The service was slow.
nice rooms, clean
good staff, the room is spacious, the room is clean. 1. the swimming pool tiles are very dirty. 2. the food in breakfast is not nice 3. the restaurant's lights are dirty (breakfast buffet)
Room was clean, grounds were beautiful, pool was clean, food was good Room had been smoked in, room needs more information like a map,
It s just a budget hotel and clean room with nearby shopping amenities The smell along corridors some of rooms without windows are not suitable bcos of strong dampness odour and the emergency rear staircase smelt of strong tobacco and undried clothes tried closing the door but within a few minustes it was reopened
one of the best Hotel I stayed in Johor Bahru. Congratulation to Staff etc. The Hotel has a unique niche, not seen by myself for some time In getting Dinner, the service was good, except the kitchen was slow, food however was good
facilities are impressive and good value for money,wide variety of food at buffet breakfast but mainly asian oriented food Pool was fullof day visitors and their children, so impossible to swim in the kidney shaped pool,shame. The decor and genearl fabric of the establishment was looking tired. Only a taxi or your own car will find the place, the roads around the cause way are now a nightmare!
As a Singaporean on biz, the hotel facing Singapore allows use of our local mobile connection. The location is hard to find. The in-room Internet connection is slow or not working at all. Should allow for opt out of Breakfast and offer a better room rate. This avoids wastage.
Room is very comfort Parking in front of the hotel should be free
Spacious room and courteous helpful staff. I was early at check-in and the friendly young lady at Reception offered me a smoking room that she said didn't smell and she was right. Room - an apartment - was large and homely. Certianly good value for money!
nothing. not worth for the money i paid. Although it has everything but it just make you uncomfortable. It was very old, room is clean but very old~ the only 2 towels in the toilet are smelly. swimming pool is very small. personally I don't like the breakfast, it was buffet style but not interesting at all.
the location is strategic do not have many options in the breakfast served and the taste is just fair.
Porter service very very good and courteous. Especially the guy who take care of car arrival at lobby and those helping to carry luggage to our rooms. Hotel also quite flexible with late check out time. Furniture a bit old. Need major refurbishment. TV channel very limited and picture reception also quite poor. Ample parking space at the basement but very tight space to manuever car.
the hotel is nice, very friendly lobby, big park house, big rooms, very good breakfast buffet for an 3* hotel, but the last but not least - as unfortunately very usual in Malaysia in general - dirty room, dirty bathroom, dirty flour.
when first open the door to the hotel room, the smell of the teakwood made me felt at home =) The toilet flushing system is very slow & sewage smell came from the toilet out of nowhere in the morning & evening time.
I stayed in a two room suites and it is spacious and comfortable & clean.
I enjoyed some peace and quiet No direct access to public transport