Location, attentive staff and great overall fit out. Lack of access to a refridgerator - noiseless refridgerators are available for in room use and in any event one could be positioned in a suitable cabinet on the landing which would overcome the "noise in room" excuse given for not having this basic feature in what is an upmarket establishment.
The room and bathroom was nice. Tea & coffee facilities were not in the room. Breakfast was not adequate and not sufficient milk for cereal or drinks.