central location, excellent pool area, very good breakfast, nice staff jacuzzi in bath didn't work; no shower curtain, so bathroom got flooded when we had showers; piazza outside is being refurbished, so it is a bit run down at present
The beds were very comfortable with wonderful linen. The room was spacious and clean. There was a strange smell outside the hotel.
Ideally located, within walking distance from the various places of interest, including cathedrals, shopping district, dinning, bus & train terminals.
Good location in relatively quiet piazza,easy walking distance to main sights in Florence. Also close to train and bus station for excursions.
Great location, great pool, great bar, great breakfast. Rooms were not sound proofed and we could hear quiet music next door and everything in the hallway. The beds also rolled far too easily and we're constantly shifting
Convenient location, helpful staff. Good roof pool area with nice view. Room smaller than expected (for a superior double). Work was also taking place in the square meaning the church was covered in tarpaulin and some access roads were closed making it awkward to drive to - also car valet parking service was expensive and we didn't know where vehicle was stored.
Fabulous location and very pleasant staff. Would return any time.
the pool was vert useful as it was so warm. there was a building site outside the hotel which we did not know about it.
Breakfast was included No extra charges, service charge and taxes -a true plus Construction in front of the hotel
Location and good mountain view from suite. Great breakfast. Not particularly clean and the folding beds in the suite not comfortable. Staff were professional but not particularly engaging however.
Location, quality, service, rooms
The Grand Hotel Minerva is in an excellent position for touring in Florence. Close to the Duomo, shops and restaurants. For the price charged over a weekend, breakfast should have been included.
hotel was very clean and staff friendly and helpful. It states they serve American breakfast, unfortunately this is not what I would describe as American breakfast having travelled many times to the USA. I asked for fried eggs, sunny side up as served in USA to be told that would be an extra charge. No choice of eggs only scrambled supplied.No mushrooms or hash browns etc.Dissappointed as this was not what you would expect. The continental breakfast was good.
I enjoyed the convinience of the hotels location and the easily accesible parking area. During our visit the air conditioning was not turned on and the rooms were very hot, and when we inquired about it, the staff told us to open the windows.
The rooms and the hotel staff are very friendly, and its close to the center of Florence.
Very nice rooms, good breakfast, central location (by foot less than 15 minutes to the dome), private parking,... There is no guarantee for the parking, so it might be that it is full and the private garages are very expensive…
Excellent room, reliable air conditioning, all facilities new and fresh. Checking in easy, lots of dining choices in neighborhood--and easy access to key Florence sites.
Good position, good rooms and a nice breakfast. I would expect to have the free wifi/cable internet access in the room package
excellent position to centrum and very good parking very complicated and expensivve internet service
It's cenral location and upmarket clientele Rooms too small and the complementary coffee making facilities need to be asked for. Breakfast too basic.
Not bad. While it is not a designer hotel, it is still good value for a hotel close to train station and major tourist site. We had a triple room which was spacious enough for three adults. Room clean, breakfast average. Shower is a bit small.
호텔 분위기도좋고 가깝고 4성급호텔 이름값만큼 만족스러워요. 특히 조식 전경으로 두오모가 보이는게 좋아요. 커피포트가 방 안에 없어요..
SMN역 및 버스 정류장과 가까운 탁월한 위치, 50m 안에 위치한 중국인 슈퍼 및 식당. 어느 정도 수준 이상의 식사 및 두오모가 보이는 식당.............. 428호에는 베란다가 있고, 그리고 두오모가 보입니다...... (얼핏보기에는 3개방만 두오모가 보이는 베란다가 있더군요) 좁은 엘리베이터(오래된 건물임을 생각한다면....!) 프론트 직원중 한명이 유난히 불친절함. 정말 불친절~!!!
관광하기에는 지리적인 조건이 좋았음. 오래된 1903년에 지어졌다는 호텔에 한번 숙박하였다는 경험상의 의의는 있겠다. 리셉션 대스크의 직원들의 서비스는 뒷맛이 거의 모든경우에 불쾌하였다. 관광객들이 많은 탓으로 직원들이 지쳐서 그러려니 하고 이해하여야 하였다.
위치만 생각보다 나았음 호텔방에서 아침에 침대옆 램프에서 불이났는데 하우스키퍼가 영어를 하나도 못함.. 프런트직원빼곤 영어불가!! 불이야 글케외치고 난리났는데 내얼굴만쳐다보고 방키달라고 소리치는데도 key라는 단어도 모름.. 아예뺏어서 방열고 연기나고 불보더니 그제야 자기도 난리나고 5분넘게 그방에 물건에 잔뜩있었는데 연기자욱하고 불 위로 치솟기시작하고 저혼자 컴퓨터 던지고 쇼핑한거 던지고 잠옷바람으로 난리쳤음.. 나중에 빈방으로 일단 피신한다음 매니저 전화와선 대수롭지 않다는듯이 뭐해주까 ..일케 말하는데 기가차서.. 체크아웃할때 딸랑 50유로 깍아줌...투숙동안 조식한번도 못먹음..
호텔 청결상태 및 아침 식사가 양호한 수준임. 도시 구경을 하기에는 다소 답답한 위치임
호텔의 규모가 꽤 크고, 조식도 좋음. 위치는 역과는 꽤 가까움. 시설도 깨끗한 편임. 인터넷이 무료인점도 큰 장점임. 역에는 가까우나 시내관광에서는 아주 좋은 위치는 아님. 역까지 일단 나가서 더 전진해야 시내관광이 시작됨. 의외로 좀 외진 지역이었음.
A beautifully furnished, neat and simple hotel. Quiet and comfortable room with spacious bathroom.
Right opposite the train and bus station so,if one is travelling from pisa,like we did,once there you don't have to worry about how to get to the hotel.Beside it's close to the centre and the river Arno.Very comfortable beds. We did not like the hot breakfast but the rest is ok.Initially i did not like the interior as it's a bit old and i was expecting a nicer room like the one shown in the pictures when making our booking,but then i got used to it.
Good breakfast and is in a clase location to move around It is too noisy for being next to train station, my room has the windows that did not close properly and when reported they personal just had excuses and told that they were no other rooms available . Seems the motto that client never has the reason, not even a refund !
The hotel has a great location but that's about it. The room I was given was #400 and the only nice part was the bathroom as it looked new. Tint room and very dark Hated the room but I am sure they have better rooms but wasn't given an option to select while booking
no comment. we only state for couple of hours and check out at the morning 5:00 a.m. we have 4-5 pcs big luggage but no one come to help us to handle the big luggauge when we step in the hotel, they just look at us.
It was hard to find our room in the new wing.
The location of the hotel was superb! (Right next to the station, walking distance to sightseeing spots etc. Staff were all very friendly and helpful. I would love to stay there bext time I visit Florence.
the room is perfect, everyone should stay in this hotel when you travel to Florence.
Fantastic hotel. The room was very big and tidy. It had a wonderful view on the city.
The location was good. The lobby smelled bad every single day we were there. The bathroom shower leaked water all over and created a mess. It was not as nice as I expected for the price.
Hotel staff smooking in a office on the first floor and the office door was open at all times, the corridor was smelly. Room was noisy the whole night. The breakfast didn't included vegetables. Otherwise, good hotel.
close to train station, large rooms, helpful staff, great bus-boys at breakfast. Breakfast was good. Low water pressure. Rooms were dingy. Noisy.
free internet club / excellent breakfast We were not given good room on first night, when we demanded , our room was changed to better one.
convenient location, able to book into room two hours early. safe did not work, bathroom window damaged
the location is exellent walking distance to any where
From Canada, on a 3 week November trip through Italy we chose this hotel as it was right beside the train station and walking distance to major Florence sights. The rooms were quite old and basic but clean. The Internet was free and worked fine in our room. The breakfast was among the best on out trip. The toilet did not work and despite repeated requests was never fixed so we had to resort to dumping water down the bowl.
Overall, we are very satisfied with this hotel: staff and room services are both very good, clean towels everyday, and location is excellent. This is a no thrill hotel but for toursits spending most of the time touring the city, we endorse whote heartedly. room on the small side.
The staff - very helpful and friendly. Internet access and in good location for the station and airport transfers breakfast was good but not amazing in that some fresh fruit would have gone down so well.
The free Wifi, good selection at breakfast buffet, the location near the train station, and nearby supermarkets.
It is close to the main railway station (Santa Maria Novella = SMN) and to pretty much everything. Don't get confused with the other stations (there are 4 or 5 in Florence). It ain't cheep, though.
The staff. The rooms were shabby and the noise level from outside was very loud.
Location of the hotel, room of the hotel and its comfort are the major points that I liked during my stay. Interior design of the hotel is also very appreciable. Closeness to the main rail station and price were my major points while searching the hotels and both are met satisfactorily. Breakfast was also good. Balcony's outside wooden door latch was broken. We wanted to have better ventilation keeping the inside glass door opened but couldn't do so. Commode water flash was not filling fast and bath tub didn't have curtain.
Location was fine. Hotel staff ,especially one member of staff were very helpful..
very good location within very short walking distance to both train station and the old city
Location - very close to the station ane easy to find. It is clean and staffs are helpful. Free wifi is a bonus and connection is good. Breakfast is not good.
Hotel Staff were terrific.
We were on our hooneymoon and were apsolutetly delighful with this hotel. We are definitely coming back next year. Thanx to teh reception manager that has fullfilled our wishes regarding the room. None, everything was great.
Room was good, location great, clean room but reception area had a bad smell. Smell in reception. The pillows were so thin and hard and there were only two and my husband and i sleep with 2 pillows each.
Hotel staff were very helpful and friendly. Perhaps breakfast could have had a bit more variety with maybe some fruit ?? But what there was was very fresh and the waiters were very friendly and efficient..
Close to city centre, good breakfast
Location. Hotel was very close from the cetral station. The breakfast was not that good compared to the information we had from other people's opinions.
Location, convenience for station and restaurants Our room only had a skylight so no view - suspect this would be true of all 5th floor rooms;
Everything was perfect as always. The hotel is central to transportation and the city center which is great. No
A comfortable stay in a good location. It is a short distance from the station and within easy walking distance of the main locations. The staff were helpful and cheerful, especially in the breakfast room.
Location of the hotel to the trains/bus station Nice room and view over the square Goof breakfast facilities
The location is very convenient for shopping and nice restaurants nearby.In general it is a comfortable, elegant hotel. This time our room was on the first floor and we could hear the noise from outside. The particular room's bathroom had a musty odor.
Good position, Nice hotel, Fair price, but could be much more expensive A little bit noisy in the night. Windows with double glasses should be needed
Excellent breakfast too much noise from the windows not sound proof enough.
Very friendly personal. Good location, 5 min. to the Main station, 5 min. to the dome, in the old part of the city. Breakfast for Italy ok. Very clean. Because the hotel is directly at the Piazza Santa Maria Novella, it's a bit noisy at night.
The hotel is well located in the center of town, near train station and all the old city attractions. Breakfast was excellent wit lots of varieties.
The room we were given was dark, needed lights on all the time, overlooked a dingy and noisy (half the night) back lane. The hotel was expensive for the quality of room offered. We did not think it rated four star.
Location Couldn't open window for fresh air. When exiting the lift, it was necessary to go down approximately 10 steps to room.
The excelent localization, and the cleanliness of the room. the breakfast was really good also! It's quite old, but perfectly acceptable..
Location was close to train station. Bed linens were very old looking. Toilet and shower were not clean even after advising staff. Bathroom outlet fried my hairdryer with Europe converter. Phone to hotel office didn't work.
the rooms were clean,the hotel is very central for site seeing there was a good variety of breakfast that the hotel did not have a bar/lounge
Very kind people - the old fashion building - in the city of Florence near by everything
The room was very large and very nice. The staff was very friendly and helpful. There could have been more chairs or a couch in the room
Very friendly, helpful and courteous staff The corridor leading to our room was exceptionally narrow-cosider using mirrors to eliminate the claustrophobic feeling
The location was perfect and the staff were friendly and helpful. My room was incredible!
The hotel is central for all activities
Proximity to gare de nord WIFI Helpful Staff Nice room The bed was two twins pushed together
This hotel was good for the price. It's very old and not renovated but it's fine. The staff was helpful. The electrical wifing is old so we could only charge one phone at a time or the lights would go out.
Simple, clean, quiet room. The location was ideal (2 minute walk to the Duomo). Good breakfast in a beautiful room (or on a sunny terrace). Paris' staff is friendly. The hotel is nothing to write home about, but it is certainly nice and just what we needed for a convenient home base while exploring Firenze.
Convenience.Friendly Staff.Good location for centre plus Rail Station Hard Beds!
Close to train station and attractions.
Relaxed, friendly atmosphere. Central location.
The hotel is in a very good location in fact it is at a stone's throw from Piazza Duomo. The room I was given was far too small, infact ther wasn't any place for me to move around, watching TV was while sitting on the bed and not even two feet away.
The receptionist was very pleasant and helpful. I liked the location for its proximity to the train station and to town. I would have liked more towels, there seemed to be less than usual. Also there were no spare pillows.
A friendly hotel that was well located, clean and had beautiful , if basic, rooms. We had an excellent time.
Breakfast was nice. Good location relative to the train station. no. But if I were to return to Florence I would look for another hotel, there was nothing special about how we were treated as guests. We have had better treatment at a Holiday Inn for far less money. We felt that we were processed through our stay.
This hotel is clean, comfort to stay and the location is perfect. By the way, the staff is helpful. If they can provide more information for the visiting around is better.
The second room we were moved to was nice. I also thought the breakfast variety was good and staff were helpful. The first night the room was tiny and the shower way too small for 2 people. The ''double bed'' was two singles pushed together. Disliked this a lot! Very uncomfortable. Was also quite noisy in the mornings and the heating was noisy at nightimes.
Our triple room was ideal as it has an extra bedroom for our 10 year old and two bathrooms, more akin to a small apartment. The front desk staff were very helpful and friendly and made restaurant reservations for us etc. The lounge area was very nice and relaxing. Only minor things here really, such as the coffee for breakfast was not of great quality and was a bit stewed! Some of the decor could be updated and maybe a flatscreen TV in the bedroom with more international/English channels. However, we would definitely stay here again.
near to the railway station
The location The rooms are small and not renovated
The hotel has a convenient and central location in Firenze. About 15 min walk from the touristy center. Lobby looks very good and well kept, so the disappointment is all the bigger when the room looks old and worn. Breakfast was a poor ordeal, even for Italian breakfast standards.
It is situated virtually on the River and is close to all the Major Bridges, Shopping Areas, Eateries, Bars etc The Bathrooms were small. I suppose that space is paramount in Florence, therefore the smallness. The Hotel Bar was unmanned during my stay. I did not see any airconditioning units in my room. It may have been central airconditioning or heating.
cute design, close to the train station, close to the river, walking distance to attractions in Florence. Directions to the hotel from the train station were not communicated well. It is really simple, but the language barrier made it more difficult. We ended up wandering around for an extra hour with our luggage. The pillows were tiny, more like one layer of badding in a pillowcase. The room was muggy; our laundry wouldn't dry because the a/c only worked when we were in the room. Our key in the slot was the source of all power. The water smelled bad, so it was barely drinkable. We could smell the water even just when showering. Watch out for mosquitoes; we got eaten alive.
Rather impressive in design and quality of interior, both in public spaces and in room. The room was good-sized, taking into account sleeping area and adjoining alcove. Bathroom was, like the rest, impressive in its appointments, from ceiling mouldings and wall sconces down to floor tiling. For the Booking.Com price of 98 Euros, it was a bargain. I've never gotten a better one. I don't know whether our modestly-priced rooom was an exception or not, but it did show some signs of lack of prompt maintenance. For one instance of three total, a good-sized water stain on ceiling and down to bottom of otherwise impressive and impressively thick ceiling moulding.
It was fairly central to the main sights and a short walk from the railway station.
breakfast, location to sites, large bathroom with full bath tub and the new renovations make it a very nice place the cleaning products used to clean the room left a strange smell requiring the windows opened to air the room out
Ac works great, location.
It in the center of the city with all the attractions within walking distance, yet on a very quiet street. Staff spoke perfect english. The breakfast was good. The hotel has a parking however, its not free. They charged us 13 euro per night for it.
The hotel has an authentic Florence atmosphere. The historic architecture of the hotel building is wonderful with wooden beams and brick arches. The dining room ceiling is inspirational. The hotel is on a relatively quiet, narrow, cobbled street but very close to the heart of the city. We found the staff friendly and helpful. They will even make you a fresh expresso at reception at any time! Our ground floor balcony had no view; however the room was enormous which more than made up for it.
Room size was good, one man (tall with glasses) and one woman (blonde) at the front desk were excellent, free internet access available Noisy housekeepers in the early morning shouting and slamming doors -- impossible to sleep in. Shower glass did not seal properly -- ended up with water on floor alot.
Good location near the train station, beautiful room (but a but noisy from the street), and helpful staff. Breakfast was good.
Proximity to train station. Hotel personnel. Comfort. Breakfast.
It is so hard to say what we liked best. Everything about this hotel was excellent. The room was hugh, actually it was 2 rooms, one with a lounge suite and one with the big bed, bar fridge, tele, and a large wardrobe. Lots and lots of room to move around. The staff were more than helpful and nothing was a bother. The receptionists spoke excellent english, a real bonus. They even phoned & faxed another hotel, to change our booking for us, and didn't charge us for it. They made bookings for us at museums etc. at no charge and made our trip a total pleasure. We give this hotel and it's staff 10 our of 10. The buffet breakfast was delicious and plentiful.The laundry service was fast and very affordable. Thanks so much for a wonderful stay Leaving.
Its very close to Duomo and other attractions within walking distance. Our room and bath room were clean. Breakfast is OK with fresh fruits. Our room was looking at a very noisy narrow street. It felt unsafe. Note: We asked to change our room and the staff immediately did it.
The rooms were extremly spacious and clean. Very comfortable stay. When we checked in the the gentleman at the reception although very helpful did not provide us with correct information and his English was not the best. He also did not provide us with correct advise in relation to the car park. The day staff were excellent.
good location, friendly staff
가족이 여행하기에 가격대비 아주 좋은 호텔같았다. 아침식사때 보니 거의가 가족여행객이었고 역에서도 가까워 피렌체 시내를 둘러보기 참 좋은 장소인 것 같다. 샤워기가 고정되어 있어 사용하기가 불편했고 샤워대의 물이 잘 내려가지 않았으며 헤어드라이기또한 수리가 되지않아 사용이 불가능했다.
걸어서 중심가로 갈 수 잇는 거리에 있고, 가격이 적당함.. 주차장이 협소함.. 겨우 15대 정도 수용할 수 있는 정도... 우리는 늦게 가서 주차가 힘들어 결국은 다른 차들앞에 이중주차를 했음... 혹시나 새벽에 누가 나가면 전화하겠다고 해서 편하게 잠들지 못함.. 다음날은 아예 차 열쇠를 프론트에 맡겼음..