First time I stayed the room had good fung shuei odd shaped room but once I put away all the clutter it was fine. Outside window was dirty but you expect slime in the tropics. Second time I stayed I arrived in the evening and room was not ready yet. I asked why they did not contact me to tell me they would not have room for me. Not break answer. I took a room Inhad not ordered and they threw in breakfast. Was ok the room but I would not stay there again. Room had odd fung shuei . Too cluttered and too many unnecessary doors and passages See above
No free Internet in rooms No included breakfast No free parking for guests
Easy access to the city. Breakfast gets to be boring after 4 days of the same stuff.
near by shopping malls and cafes The staff should be eduacted to be more friendly with customers
The staff were attentive to my request. Our arrival and departure was handled efficiently. Our privacy, especially family, was safeguarded. Employees of the hotel friendly throughout our stay. There were leakage noted in Room 1505. Unfortunately we only noticed this on our departure day.
They upgrade my room to Deluxe Studio, with Kuala Lumpur City view and balcony. Thank you for the upgrade. But the room is like spare or an old room. Lighting at the bed is old fashion. Lighting at the cupboard have missing bulb. Mirror place too high for normal person at the cupboard. Bathroom also like old fashion and not likely very well maintained. Its really disappoint me. The food on breakfast is OK, but not as I aspect for 5star hotel. Overall is OK.
I was great the shower drain did work very well
the monkey bar na
What I like the most during my stay at Legend Hotel is the staff. Legend hotel has a friendly staff and the service was very fast. Besides that, they have 3 counters ; check in counter, check out counter and group check in and very useful. none.
The staff were friendly, polite and helpful and best of all, the hotel is located just opposite PWTC where I was attending a conference! The Japanese buffet was also pretty good, with good views of KL. We got upgraded to an apartment though, and that might have enhanced my experience tremendously. :) They charged us a RM 50 deposit for requesting for 1 more towel. Also, tea bags and 3-in-1 coffee sachet refills are subject to a RM 5 charge. Service was also rather slow; we had to make several calls each time we wanted something e.g. A toilet roll or an extra blanket.
Really we enjoyed from the hospitality of the hotel staff Nothing
Big appartments. Close to the mall. Some of the staff were mean and have bad attitude.
Amazing hotel, great location being right next to the train line, 5 star luxury!
The rooms were clean, comfortable and totally adequate for the price paid. The staff were very polite and helpful.
I loved my stay at MayTower hotel, its right in the heart of Kuala Lampur and close to malls and shopping centres
It was ok The hotel staff didnot help picking the luggage when checking out.....the overall staff seems not cooperating, no greetings in the morning......we have to call them for electricity outage in our room, we have to call them for providing us towels in the room, sometime they forgot placing the towels, some time forgot placing complementary drinking water.....the inhouse tea/coffee maker was placed but we always remind them about the material for making tea and coffee.
Limited choices of food items for breakfast especially who are vegetarians. There is neither "No Smoking" floor nor "No Smoking" room offered to guests.
the room is full of bugs, for example coackroach. I try to change the room but nothing to do
The swimming pool It was difficult to walk around the bed - ie very small room.
The rooms were adequate. Breakfast buffet quite good although could do with more variety. No free wireless internet! Ants in the rooms. Shower water temperature inconsistent. Initially hot then warm after minute or so.
As a four star hotel with the prices offered, this hotel is value for money. I will stay here again. The bathroom was clean and the bed too. The maintenance service also was very efficient. The air-cond was not functioning and about 5 minutes later, they came and fixed it. And the hotel is very near to shopping district. The lrt station is quite far. The sliding door to the balcony is so small and I couldn't even get out at the balcony because the air cond is put there. The size of standard room is so small. I will stay in deluxe room next time.
juz like the nice swimming pool with nice scenery of kl tower n klcc..2 me tats all n also warm friendly service from the bell boy guys n the housekeeping .n yes only frm them we were touched by their warmth n friendly service..but sadly not frm the front desk staff. seriously just disappointed with the front desk staff as 2 me there is jus no basic customer service frm them not even a basic good morning which mean no acknowledgement frm them 2 us as their guest..it is a nice beautiful hotel but it jus not location friendly...2 far inside n for overall there is no basic customer service tt disappoint us very much.
the room is clear. an aircond like a hotcond, very bad and make me cant sleep with comfortable.
overall i satisfied with everything. location, staff, room and everything. worth for my money. but the breakfast food i think u should add on some more. :) hurmm. nothing i guess
The hotel is under renovation, but it's still ok, near the monorail Medan Tuanku station. The room, bed room is comfort, location is near SOGO mall by foot but it's located another side of the road. From the room you can see KL tower and Twin tower, you can take taxi to main attraction places around 10 ringkit. I recommended if you want to stay in KL and cannot find hotel in Bukit Bintang area !! Breakfast is a bit poor.
The only reason i chose this hotel was because of it's accessibility. And the fact that the rooms are rather clean and well maintained. The extremely slow Wifi connection.
Clean room Hotel staff - don't chew 'chewing gum' while on counter duty.
Very near the monorail station Dead location
The location of the hotel is very near to many things. BF was limited.
the hotel near the MRT station no mineral water in the room (better they put it because it's very cheap)
location breakfast was very standard, need improvement
staff are very friendly & professional air cond not cold enough, have to walk up stairs case to restaurant as there is no lift. not convenient for the elderly people.
We returned to the Grand because we were there last year, It was a good stay as everything we had to do was close to the hotel.This time was more of a holiday, and it was a lot further away from the night life. A choice of a western B'fast would have been nice.
peaceful and good scenery of Kuala Lumpur
The location of the hotel is good. Breakfast is good. No international channels in Room TV or Radio. Not at all comparable to any Hotel located in a capital city.
Good breakfast only. Very old furniture in the room, with strange smell also. Not so close to the 2 Towers, the district is slighly dangerous.
Location, very close to KLCC Breakfast / food
Being reminded that I dont have to stay in such a place for longer than a day Terribly crowded breakfast area, poorly maintained bathroom, sheets from the previous millenium
Currently, the outside of hotel is under renovation and painting work in progress. I felt a bit inconvenient when i went out for shopping.
Service It is dirty, it is not close to a 4 star hotel not even a 3 star. The hotel I am sure it was a very nice one 40 years ago. And it has not been remodel ever since.
The staff are friendly There are mosquitos in the lobby toilet, the lifts stopped at every floor after 20th floor. Our bad luck, teh ceiling leaked in our room because they have not done servicing for the aircon for sometime.
The location of the hotel and the staff are excellent We requested for adjacent room as I had with my colleague who is a very young girl and we were given 2 rooms each far from 3 rooms; not adjacent rooms
Its was very pleasant and peaceful place The hotel staff is very stubborn, as after convincing for the long time they were convinced for early check in.
Not satisfied The facilities are old
All said and done the location was pretty good .. opposite to a large mall connected by a walk way .. also you could tell at some point it was a 5* facility .. the lobby area looked impressive .. .. most other things were either just average or below average .. the rooms had a very dated look .. furniture was old ... things in the wall were loose .. couple of times when i connected my laptop the outlet actually came out of the wall .. when we ordered room service they would not charge it to the room .. when i gave him a credit card he was not happy .. worst of course was the WiFi .. it was so poor that it was almost not usable .. if i was on a business trip i would have been livid .. even here i had to use the data on my cell phone since it was faster than their wifi! Overall except for the price .. i would not recommend .. at a slightly higher price i am sure you can get better accommodation ...
Well designed and clean rooms. Friend who have been with us got a free upgrade to a bigger deluxe room because there were no free non smoking rooms on the same floor available. Very kind and professional staff. Some meals of the room service menu you can´t order after 11 pm. We asked kind for such a limited meal on 11:30 pm and they didn´t deny our request. Totaly amazing hotel :-) The mini bar items are a little overpriced, but you are allowed to store there your own goods. There is a store with reasonable prices directly oposite the hotel in a shopping center.
The hotel is too far from the centre and not 10 min. as mentioned in the description! During our stay in this hotel in the period of 11th January to 13th January 2009, we were in the hotel that was under reconstruction works. This means that we were hearing the drill from 9am to 6pm!!! So, instead of staying in the hotel for 5 days, we changed the hotel. further, we paid the hotel in advance for the 5 nights we were supposed to stay. The hotel did not yet give us our money back.
I was only there one night however the hotel, however I enjoyed my stay as it was close to shopping, transport and the amenities were good.
complete staff really friendly
courtesy of the staffs and facilities it is located far from puduraya and far from shopping places
I don't like any thing on this hotel, It was really painful experience with this hotel Rooms are very dirty I asked them to change the bed cover four times on My first day,the rooms don't look like the photos on booking.com, the service is very very bad, the food is worst than what you can imagine next time if I have to sleep on the street I will not go there, I can only recommend this hotel for my enemies to make them suffering;), they asked me to pay more money to get a clean room!
Convenient to monorail and STAR..and central location Staff had little knowledge of city...
The breakfast - lots of variety and fresh food The staff members aren't so polite apart from a handful senior staff.
the reception personnel are very friendly, especially Mr. Mohamed Hesham...he managed to get us a room with a view to the Twin Towers...( the only positive thing during our stay...which was only for one night...we couldnt stay longer than that) The rooms are very old..( even there most expensive Club Room) and they definitely need refurbishment. The breakfast buffet is very bad and doesnt take into consideration international guest taste. It is definitely below 3 star standard. The location is bad as well. It overlooks old houses.
Breakfast is good. location is not good enough for the night time. the reception s some girls are not good for behaviour and atitute.
The member of staff in the business area was willing, without being prompted to keep the center open for me after hours (11 pm), in itself good, however there were only 2 computers, another and that wouldn't have been necessary.
clean and tidy shuttle servise to/from airport
Staff very slow in restaurant, food cold for dinner and breakfast, wi fi not optimal or very poor in rooms
this hotel is quite close to the train station which makes for good accessability to other parts of K.L.
Location, comfort and the availability of a 24 hours open restaurant in the lobby.
It is value for money indeed. Location is good as far as Indian traveler’s are concerned. Indian Veg/Non-veg food joints are just 10 minutes walking distance. The taxi, City Bus & Hop on/off stop is right next to hotel. Moreover, the Metro station is also 5 Minute walking distance. The room and breakfast is also nice. No issues here. The Mumbai based famous tour operator is regularly using this hotel. The sound insulation is an issue here. You can hear people talking in adjacent room or when they are using toilets. The outside traffic noise is also a problem, at least for first day till you get used to it. The room has thick window curtain, it help’s a little bit.
B1 parking lot is always full and no access to B2 unless you exit and enter again to access B2.
My son fell ill and we were forced to delay our planned sightseeing trip by a day. We ahd already paid the money in advance. The hotel staff was very accomadative and changed our programme as required. The hotel was adequate ane met our requirements. However it will be nice in case they change the check in time to noon as two in the afternoon is very late in case you arrive by a morning flight.
Please write at least 15 words
Location of the hotel, and breakfast was OK Interior was old and in need of maintenance; Mashrooms (fungus) in bathroom; Shower not working; Several times no hot water (only luke warm); Forgot to put drinking water in the room four days in a row; Didn't clean the room once
the spacious room change the buffet breakfast menu, the same menu since my first stay in the 90s
the spacious room the lobby, too small
The karaoke business downstairs, lots of fun.....the breakfast was good... restaurant staff were good! ok for travellers on a budget whom will be out all day local good shopping and cheap taxi trip to shopping centre. Poor customer services, gym facility very run down and dirty, was not cleaned at all during oue entire stay. Sauna broken along with steam room, hot tub, no racquets at the squash court.... hard beds very run down facilities!
Very helpful staff. Close to the mosque and was waken up by the loud prayer at 5.30am. The prayer lasted approximately 20minutes.
Located at Jalan TAR, which is convenient and accessible to all locations in the city. The location of the hotel was not easy to find (hide by the stalls i front of the entrance). Suggested to improve hospitality. Towel was not provided in the room.
The location of the hotel is very good, walking distance to the train station, bus terminal, shopping centre. The staff didn't take note what customer needs. I extended 1 day stay and informed hotel staff to re-tidy up the room, feel frustrated when I went back to see the room after 3 hours because the room was not re-tidy at all. The air-cond is not working good. The shower pipe also broken,
Very nice modern hotel with modern staff. Just a 1 minute walk from the subway and few minutes walking from Chinatown.I would really recomend this hotel. Great breakfast also!
The bed was very comfortable, and the shower was good. There was a stale damp smell in the room. There was no window in the room. Noisy people outside every night. Also there is a market outside the hotel.
Excellent location, very close to Masjid Jamek LRT station and accessible to all locations in the city. It may be difficult to find the hotel entrance but if you take LRT from the KL sentral and arrive Masjid Jamek LRT station, just after the final escalator, look up right to the buildings around and you will see the hotel's signboard, otherwise you can miss the building as the entrance is hidden behind the stalls. Room is rather small and have no window to open. It is really very dirty, and bed sheets were full of stains, we even see a footprint on our pillow sheet, the floor is covered with carpet but I assume it is rarely swept. The aircondition is blowing directly to the bed and you can not adjust the blowing rate. The breakfast is very poor and only has rice, noodles, scrambled egg with onions and fruit, plus you are not allowed to bring food from outside. Internet provided is very poor, you give up after waiting 15 min to open a single page.
Nice small room, very friendly staff, good breakfast. Very close to Masjid Jamak station. 1 mins walk! Ideal for a backpacker I feel. The toilet was not cleaned and there were some stains in places it shouldnt have been in it. Also, the location is very poor. Its right in the bazar in little india with the entrance covered by bazar shops. The area deffinitely does not feel safe at night.
Stay at room and sleep type of hotel. congested outside, hotel name was not seen by my taxi driver. he had to take 2 rounds to discover the hotel. outside vendors around the hotel. reception could have been better with better staff. room service telephone rang 2 times , nobody attended.
It was a good stay, location was close to major landmarks, quite and affordable. would be better if they could provide tea facilities with couple of glasses or cups in room along with iron which was provided only for 20mins on request. breakfast has limited menu
the staff was very helpful very welcoming .the service was very fast the rooms were not very clean they were ok ,the rooms were little small
There were lots of ants in my room.
the room is spacious, cosy & clean. i feel like i m at home. the location is perfect for shopping.
Spacious and good layout of deluxe room. Smelly pillows and not easy to get a cab. Small lobby and entrance next to a supermarket.
the hotel nice just the Breakfast need to be Diverse
Very convenient location Bed sheets had blood stains !
Was not much really to like, however if you like Indian food its right in the heart of a muslim indian area although it doesnt make you feel very comfortable as a white person. I asked for a non smoking room, the room stunk of smoke. On the internet I paid £10 a night for my internet, when I got there they tried to charge me for it. The room on the internet looked nothing like the room I got. THe bed was dirty and the room stunk. No taxi drivers know where this place is and its a fair distance away from bintang walk
The best thing about this hotel is the staff...They're friendly and great people.. In fact I've been with this hotel ever since the Stanford days up until now. It's not like what I hate but I hope they'll upgrade their breakfast menu.It's not really worth the money....
It was a budgeted hotel. Room was clean. Good location English TV channels were less. International channels very boring. No porter service for carraige of luggage. No room service.
I like to stay at Cititel Exoress Kuala Lumpur, because the hotel's staff are friendly. The only things that I do not like to stay at Cititel Express Kuala Lumpur is that the breakfast not enough when you are late for breakfast, say after 8.00am. This is especially when there is a lot of people staying here in Cititel Express Kuala Lumpur.
Cheap and clean rooms.
Friendly and helpful staffs, got myself complimentary room upgrade too ! breakfast is basic but way better than some of superior hotels :) Indoor Parking is somewhat limited, but given the rate, it's still awesome that they still provide complimentary indoor parking :)
Location close to malls and indian food Cockroaches in 3 different rooms on 2 floors,uncleaned toilets in 2 rooms,bizarre dirty stains in linen, airco failing in 2 rooms,noisy halls,rude lady at reception, 'change room' was response to everything, impossible to get refund