Everything was great! Would recommend to others
The peace and quite and very relaxing and clean Leaving
Very clean Quite far from main la attraction. Neighborhood is a no man's land at night.
Very nice room with good comfort Expensive breakfast! Including tax and normal tip we paid almost 70 dollars for a three persons continental breakfast (toast, muffin and fruit).
The rooms were clean and comfortable The staff were attentive and courtious The smoke alarm tests Lack of king bed availaîlity
This is a very efficient, comfortable and stylish hotel. The staff is friendly and professional. Clearly, they hire customer oriented staff and pay great attention to detail. I'll definately return.
this hotel had the most comfortable bed i have slept in away from home. the stylish simple decor is relaxing and the small details are appreciated. the central location is one of the primary reasons i selected this hotel. very pleased with my experience at this hotel.
The guy at the front counter was very helpful room was clean but on the street didn't like that didn't seem like a four-star but did have a minibar valet guy stunk up my car not going back to this hotel because a dirty animal
Just how nice the staff was and the welcome feeling each time you entered the doors An $93 dollars charge a day later after paying the bill that was not given a reason for what it was for.
Pillows, beds, comfort of whole room. Excellent staff. Shuttle was lincoln town car. Across from 24hr grocery store. No view just another room 4 feet away. No pool. Spa water was warm but not hot. Did I mention, no pool!
Even in absence of the reservation, the staff was very helpful and frindly.
Had to swap rooms 3 times. The rooms were smelly and the non smoking rooms smelled of smoke. It was very noisy
location see above comments
Close to BUR, transport starts at 5:30 AM--but I was bumped to 5:45 despite confirmation, apparently because another traveler had a 5:30 slot. The transportation service is contracted out. The van was there at 5:40. Light traffic for the few miles. Courtesy was everywhere. . Middle of nowhere. Only meal source is a Jack in the Box across a major intersection. Staff told me "restaurants" etc about a mile away at a mall. I walked (car or Uber necessary) about 2/3rd miles and found a local but very good Mexican 50s-60s decor overhead fluorescent bar restaurant specializing in seafood. The selection was great (half dozen fresh oysters on the half shell $16/dozen), hot/cold seafood soups + just fine homemade fare. "Costa Azul."
It was very cozy Staff was very helpful
nothing Room was dirty, location was terrible, staff was rude except for the young lady in the morning she was okay.
Walking distance to universal and reasonable droving distance to many LA locations. Cost of parking.
The staff, the comfy beds, location Funny smells, noisy electronics/shower, parking price. The place is good but could use an update
Everything was perfect
Staff was great, location to other attractions The parking garage was pricey considering I paid 200.00 a night should get a discount when staying. The elevators were all not in service. Breakfast was too expensive for a weeks stay. I couldn't find a salon inside for service.
The room was spacious...good pillows. Good gym, nice pool. Two elevators were out (and have been for 3 years!), making trips up and down sometimes very lengthy. You can call the operator each time you go to the elevator asking to be picked up, but how ridiculous for a hotel of this caliber. Restaurant food was boring. All three places to eat at the hotel had the same menu, with tiny differences. The first meal or two it is fine, you can find alternate foods to eat, but after a few days, a change is necessary. It cost $18 for a so-called, all you can eat 'continental breakfast'...yogurt, fruit, cereal, muffins and coffee! This Hilton is near the Universal City Walk, all franchise restaurants so no good food nearby for real foodies...if you like buffets with all you can eat, this is your place.
Close to Universal Studios The outside hallway carpet was greasy and muddy. Even after having them clean it, we continued to bring grease and grime and dirt into our hotel room. Our entry walkway was pretty disgusting because of it.
The pool, corner room & breakfast. The parking situation upon arrival.
Best place to stay when going to Universal Studios, and I go a lot. There's a free shuttle that takes you to the entrance of City Walk or you can walk there in less than 10 minutes via the pedestrian bridge.
Staff and less than 10 minutes walking distance to Universal studio Wait for elevator and parking was pricey
Staff was very nice and room was clean. I have no complaints. Valet parking was free but only because we had to sign up for a rewards program. If we didn't sign up it would have been 7.50 a night.
My boyfriend and I stayed here because we were going to Universal Studios. The location was perfect only about a 15/20 minute drive. The staff was so nice. I thought the valet parking only would be inconvenient but it actually wasn't. Comfy beds, clean rooms and bathrooms. We would definitely stay here again!
facilities user friendly, complete, quiet, relax, secure and confort.. none
What I loved the most was that I was close to everything in LA! Breakfast was delicious! Will be coming back for sure!
Everything, everyone was very helpful and pleasant. We will stay here again! Thank you
Shower had instant hot water and there is Free Parking. Breakfast is available but it's pretty low-key: cereal, some juice, milk, or coffee. The location is the best part, this place was close to everything we needed - which was a visit to a couple local animation studios and a conference at the nearby Burbank Marriott by the airport. It definitely has that old motel feeling, it's not bad but it's not great - we paid $104 excluding taxes and it definitely felt more like a $65-75 sort of place - but that could have been because it was a popular weekend and the rates were hiked. The towels are a little over bleached and the pillows were a little too over stuffed for my taste - but the bed was comfy.
Free juice/coffee and generic continental breakfast the sheets and pillows smelled like they sprayed a cleaning spray on them and left them wet. mildew-ish
It was quiet and I felt I could just be myself and not feel hassled in nay way Parking was a little tight
Quiet, private room, great new interior. Big comfy bed. Fridge was abit noisy, and breakfast a little dull, but not big things to worry about.
Rooms are very clean and surprisingly nice. The outside of the hotel is not impressive but the rooms are great. The hotel did not have a double room reserved for us, even though we specifically stated that when booking. We were forced to stay in a smoking room, as it was the only double left, and hotel staff blamed us for the mistake, even though we had the paperwork proving we signed up for a double room. The rates were ridiculously expensive - not worth the price.
The rooms were very comfortable and the modern, updated look was fabulous. Looking at the hotel's exterior it is not obvious how updated the rooms are. Loved the spacious two queen beds. Nice choice of bed covers.
Room was great, no problems. Bed very comfortable. Everything I needed was there. Good wireless. Nearby restaurants were great. Wireless went down occationally. Front desk staff inconsistant. Outside a bit depressing.
This was a great inn. Very clean and the room was fantastic! I lived in the area for 8 years and when my friends caame in they all said the same thing: "Wow, this is nice, I never would have guessed!" Nothing, everything about it was more than I expected for the money I paid.
The location was great. The room was a little small, but had charm. We were comfortable there.
Had problems with lock system on door. Maintanance man came, removed complete door handle and then disappeared. After an hour waiting we needed to go out and security were most unhelpful but finally came and stood by door so we could leave room as there was no way we could lock it.
I got a free upgrade to a suite. The low light in the foyer was ridiculous
The staff was friendly, attentive and available for all our needs.
Very close to amenities and entertainment relating to my stay. Construction and hammering started very early in the morning so I never slept well. With jet lag on top of it, I came home totally exhausted when this was to be a relaxing few holiday days. Also, my window looked out onto the roof of 2nd floor and workmen could peer into my window. As a result I had to keep my curtains closed at all times. I did not get to enjoy the daylight. Room was very small and not altogether clean - dirty carpet and automan. Certainly not at all what I was expecting from a superior room. Overall not a great stay.
Great value hotel in a great location
The location ws great! No bathrobe
Central location in the Hollywood area. Beautiful interiors from lobby to restaurant and inviting exterior areas around the pool and outside bar. Excellent and fast service all over. One night when we had a little plumbing problem : ) in our toilet, the janitor fixed it within 10 minutes. Could definitely book this hotel at my next visit to LA.
The room selection was fulfilled. I have been staying at the hotel for almost 15 years. Fan Coil Unite was noisy.
Staff was very friendly and helpful. No breakfast for guests unless you pay at the restaurant or order room service.
We liked pretty much everything. There's a pool, fitness center, & gift shop. There's also a fully functioning restaurant (The Daily Grill) that is open early & closes late. Great place to have people in the area meet us for food or drinks. Very comfortable rooms with everything you need included. It was nice to have a parking lot in the hotel, but if you opted not to go with Valet, it was a little bit of a walk to get to the lobby with suitcases & such. Adding to that, the parking lot is shared with airport travelers, so there were times at night where we were concerned we wouldn't find any spaces, even though we were hotel guests. But, it still worked out, there were a couple of hidden spots. My biggest complaint is that the air-conditioning unit in our room was very loud & would wake us up throughout the night whenever it clicked on. On a minor note, the business area in the room with the extra outlets had blown a fuse & no power was coming out of it. We let the front desk know. Over-all, these are small complaints (other than the AC).
I did like that the front desk accommodated us despite the miscommunication about check in. They gave us free overnight parking as well. I did not like that guest parking was so expensive. Even just for a few hours would be pricey just for a quick visit.
Great staff Double queen beds seemed a little small and mattresses were not very comfortable.
Room was very clean and staff was very polite.
The pool area at night was beautiful The only thing I would mention is that the additional parking fee was not clear when I booked, I ve found out of this at the hotel
Great value for the price. Only thing that I can point out was check in. We had to wait for a room to get cleaned even though we were checking in 2 hrs past regular check in. Also no hot tub. :( staff was top notch. I have never had towels delivered so fast. I swear they were to us before I hung up, haha
The Hotel was clean and staff was super friendly but the parking wasn't free, $21 dollare a day. Yikes! No free parking.
Close to visit Universal Studios and not far from airport.
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
The valet parking chaps were efficient and helpful and fresh breakfast was fast and good electronic key had to be changed on 3rd day sd it wasnt programmed for my full stay
The proximity to Universal studios was great. The porter/valet, front desk and concierge were all very friendly.
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
Location as it is closed to the Universal studio No water being provided
I like the assistance the hotel provided in helping us plan our trip and visit sights around the area. Our room had a used cot in it when we arrived, but they handled it quickly and moved us to a new room.
5 minutes walking to Universal Studios! Staff was super friendly and the room service was fanastic. Nothing!!!!
The public area is very nice Check in was very delayed. No iron in room. No wifi and public computers didn't work properly
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
Vary close to park and city walk. Vary clean and friendly service.
Aesthetics No hot tub
Stylish rooms, good location of hotel Rooms run down, not very clean (chewing gum on carpet), restaurant low value
It seems like it is falling apart and falling way behind the times. Ni restaurant, no room service, no bar. No coffee until after 6am...no coffee maker in the room...the gym is getting archaic..no free wifi....my tv did not work on this trip....I've been staying there for 10 years but I think I will have to make a deal with the Mondrian next door.
Great location, great comfort, amazing poolarea.
Everything was exceptional. The training facilities/gym were a little lacking, but good enough for a short stay.
It is conveniently located. Rooms are 'stylish' and less impersonal than the ones at many chain hotel. It misses a coffee/tea pot in the room. Strange for an American hotel.
Quite convenient and not far from the City Centre... The rooms are too small and have to pay for Wi-fi service...
posizione e confort
The location was great, and the hotel had a fabulous boutique feel about it. Very noisy, we had to chage rooms, but the noise continued. We could hear everything going on above us.
Convienent location and excellent staff for directions and limo within 3 mile radius of Hollywood. Lounge closed very early for renovations.
Fabulous boutique hotel. Rooms spacious, beds cozy. Gorgeous pool area with great views. Staff lovely. Loved it. Perfect, away from the maddness. If you like to be off the tourist strip and feel like a local it's a perfect part of LA. Fabulous restaurants and nightlife on your door step.
Friendly staff on arrival. The ceiling/walls seemed paper thin as noise was excessive from people walking in the room above. Also the noise coming from thin windows. Upon leaving I advised the man on checkout about the noise and my dissatisfaction. He chose to ignore my concern and seemed more interested in charging me for mini bar use. The other girl who he seemed to be training apologized for the noise. This interaction did not make for a good impression of The Grafton.
Loved the look and the set up and the modern rooms The people who run the hotel are super unfriendly. They 'lost' my reservation and didn't care to find it until booking.com called them. They also refused to move their Mercedes out of the circle drive so we could get through and instead told us to back into the busy intersection
Clean sheets. Lots of space. Great location for the price. Do not drink the water from the tap or the free coffee from the continental breakfast. Stayed there for three nights with a friend. The first night we celebrated with some old friends and thought we were just hungover in the morning. We drank a lot of water from the tap trying to counter the it. The second morning (not hungover), my friend and I drank a few cups of free coffee while waiting for a friend to pick us up. Both of us got the shakes, sweats and felt nauseous. Didn't put it together until the next morning when I drank more of the free coffee while waiting for a my ride to the airport. Same symptoms. My driver told me he had another guest from the hotel say the same thing.
Location, the renovations were skin deep and didn't extend to the $150 a night room I was in! The need for some paint and attention to detail were VERY evident. The front desk staff was unfriendly and unhelpful. NO facilities other than a tiny pool and a truly dreadful continental breakfast area.
Even thought the point of an extended stay is to have a place with a kitchen and a way to cook the room had no pots, pans, or dishes starting out and I had to request them. It then took the staff hours to get me the things that I had requested. It was always noisy and difficult to get sleep. I would never recommend staying here.
Nice staff upon check in. Good location and a decent place to stay compared to prices of other hotels in the area. Coffee was good. Ample parking. Quiet. The bedspread was smelly. The continental breakfast was terrible.
Staff was friendly, good crowd, nice rooms, nice restaurants, nice pool, great bar. Expensive
Cool ! L.A. from the TV ...Great !
We liked everything! The location was important to us because we were attending an event at The House of Blues, which is directly across the street from the Mondrian. The valet staff was amazing and our room was beautiful! Everyone who worked at the hotel was so friendly to us as well. I would definitely stay there again. It was a pleasure!!!
the room bathrooms are not the standard they should be
I went to visit a friend in the hospital who was in critical condition. During a difficult time, it was the perfect respite from a full day & night @ the hospital. It was close enough to the hospital but felt very far away due to the comfort, amenities (agua spa), staff, & restaurant. In a nutshell, if I ever mosey back to LaLa Land, I will definitely stay @ the Mondrian for a more pleasurable trip. I hope I get to enjoy the hotel even more next time. Carlos, the manager in charge of the valet & bellman, is an incredible example of above & beyond customer service....I couldn't thank him enough for being so wonderful.
I didn't expect the rooms to be as spacious as it was. The room was great, the staff was very helpful and the location to the boulevard was unbeatable. Also, it's located next to the best doughnut shop in LA Kettle Glazed Doughnuts.
place was very clean and good size room. The biggest restroom in any hotel in hollywood so far, comes in handy when sharing a room. Everything was close by and in a nice neighborhood. Would stay here again. You could hear everything in the hallway. But everyone staying on our floor that night was not that loud when walking through the hallways. I know that supply and demand is the way the hotel rooms sell but $180.00 + $20.00 for one night on a week day was a bit much for me.
I booked a stay in early February, more than 3 and a half months before my actual stay the the Best Western Hollywood Hills. Upon arrival, I was asked for a "voucher" and supplied my email confirmation. After looking over the email for 15+ minutes, the receptionist finally told me that they had overbooked the hotel and would have to send me to a partner hotel for the night. For my troubles, I was given 2 breakfast vouchers and my cab was paid for. The partner hotel was over 20 minutes away, putting me further from my location for the next day. The partner hotel was the "Beverly Laurel Motor Hotel" an extremely dated and generally unkempt motel. I was thoroughly displeased with this room, as well as with the adjacent greasy spoon diner. Had I known I was going to end up in this roach motel, I never would have booked through Best Western. I highly suggest booking through a different hotel, not worth the risk of being overbooked. In all fairness to the BW Hollywood Hills, it did appear to be fairly nice. Unfortunately, I didn't have the luxury of staying here.
Loved the diner on the property. Food was fabulous!
The hotel has a great location. The room was very bice and clean and we even had the view of the hollywood sign. Overall, very friendly staff and great place
I liked the spacious shower, and that they had fridge, micro and coffee in the room. We never had a chance to try the coffee shop, but enjoyed the stay overall. Didn't bring my bathing suit or I would have tried the pool. Our room was clean, comfortable bed. We would stay here again.
Room and bed was very comfortable Shower is big but curtain is very small so it is cold when using the shower and the floor outside gets all wet
Stayed overnight, we had to do somethng in the area and needed a place to stay close to our event. Everything went smooth,: booking, confirmation, check-in & check-out Nice place to stay in Hollywood, very Historical-Retro vibe.
Loved the location and being close to everything in Hollywood. The restaurant downstairs was also pretty good. Unfortunately, the Internet/wifi was down all morning until we left at our checkout time. Other than that, things were good.
We really liked the restaurant at the hotel, so nice not to have to search for a restaurant to eat at. Great food.
GREAT LOCATION, AWAY FROM THE BUSY PART OF TOWN, IN NICE RESIDENTIAL AREA. PLACES TO EAT, SHOP AND EXPLORE L.A. NEARBY. FRIENDLY ACCOMODATING STAFF AND CLEANING CREW. EASY TO GET TO. NOISY DUMPSTER(S) SERVICES BELOW ROOM WINDOWS.
Really cool hipster vibe Staff amazing friendly efficient made me feel very comfortable
Liked the lobby, free water and snacks. Great sunset view. Rooms were outdated and looked used... not fresh. So much potential.
Rooftop pool can't be beat, nice rooms, awesome staff, great location. Great time! Switched rooms because we had a room next to the elevator, where you can hear the elevator swooshing up and down all day & night. They were great about switching rooms and now we know to request not to have a room ending in "01" on our next visit.
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
The Staff was very friendly and efficient. My room had only one window and it faced a wall but had a tiny peek a boo view of the city.
Location and service Slightly older and dark (hallways and elevator banks) but still with a lot of character
Everything. Food very Good. Could not fault anything.
Staff was great. Hotel was clean and comfortable. A little off the beaten path but seemingly a nice neighborhood. I asked for a pre noon check in online the day before and I was not allowed to check in until 3 pm.
Room was ready upon arrival, very clean, nicely appointed rooms, easy access location. Rooms open to central courtyard which was noisy from the var at night. Room service never brought my order, no call or any apology and the desk staff didn't seem to care the next morning when I told them.
helpful staff, good service The pool they were supposed to have was located at another motel. A little deceptive to say they have a pool.
Staff was very friendly and helpful! There was not much nearby that was walking distance, but easy enough to get an über to take you to nearby sights/activities.