it was very clean and very central to the city staff were very friendly
Cleanliness and comfort together with a very central location. Great value for maney Only after doing all "check in" procedure was informed that only could enter the room at 2.00pm. Should have been informed beforehand, not to lose time and just come back later
The hotel was conveniently situated and within walking distance to many attractions and within a block of the Outerlink bus line. Very convenient in terms of getting around and using the hotel as a base. I liked the small kitchenette with refrigerator, microwave and burner which allowed us to cook a major portion of our meals. The guest laundry facilities were good to have and that they were located on three floors which helped. The front desk staff were very helpful, patient, and courtesy. Nothing, everything was good.
Helpful staff made this a very nice stay A few blocks away from the heart of the city center
Close to restaurants. Room was big and bed was somewhat comfortable. Staff was helpful Wifi was non existent even though it advertised. Carpet was kinda dingy.
It was clean and comfortable. The location was great and it was easy to find and be able to get around to different parts of the city. Staff were friendly as well. They also had the portacot all ready to use. Thanx. Just I guess the noise early hours of the morning of people not wanting to go to sleep, but, in saying that it had no effect on my children that were fast asleep,so it didnt really bother me.
Nice room, very comfortable bed. No heating in room - although a heater was quickly provided on request.
Good size room. Good location. The continental breakfast was not very healthy or substantial. No healthy cereals were on offer, and the only thing for the toast was a choice of 2 jams & butter. By the way, I didn't notice many people eating there. Gym was very sparse for equipment.
The location is good. I expected a lot more for the price. The rooms were small and rather beaten up. Even the ceiling had marks on it - and the floor was stained. The electric kettle still had water in it and was stained and dirty. The free wi-fi? You only get it for an hour. The parking wasn't even good - you have to pay an additional $25 and there are about 10 spots. This place is not worth it. I would suggest staying somewhere else unless you get a really good bargain. I was excited about staying in a "nice' hotel for the last night of our trip - but this wasn't nice.
I liked that the hotel is located within a convenient walking distance to the CBD, including Post office,grocery store, train station. My room was clean and efficient and comfortable. The guest laundry facilities were clean and convenient. The front desk staff were courteous and friendly. Nothing everything was great!
big and well equipped rooms, very clean, very welcoming staff a bit away from harbour
The rooms were well furnished and the bedding clean and of good quality No tourist info in rooms. Poor language skills of staff. Lack of room service or breakfast facilities within the hotel.
The staff was very friendly and helpful. They did not have any internet access except when you were at the lobey. It also was very large and did not have a warm and cozy feeling. It was very beautiful. The only other thing was that they put me on a smoking floor even when I had expressed that I had to be in a no smoking room. They did move me but it took 2 moves to get me in the right room. They also over charged me on the room but when I pointed it out they did refund the money
Loved the little cocktail bar off the hotel lobby Details of booking reservation (room + complimentary breakfast) were not known by restaurant or check out staff until pointed out by us i.e. would have been charged if we said nothing.
The shower was nice. Concierge was great. Incompetant booking staff and rude reception staff.
Service and people. They wanted to help.
the view was awesome service was pretty average.
The hotel was within easy reach of all the places we wanted to visit
good rooms bit austere lobby
Reception and concierge staff were helpful and efficient, especially appreciated because the lobby was busy with passengers who (like us) had just disembarked from a cruise ship. The hotel was contemporary, immaculate, and had a large sunny window. The bed was comfortable. The hotel has its own airport shuttle service. It was centrally located, right at the Sky Tower and a short walk to the Auckland Art Museum, Albert Park, and Aotea Square. The Sky Tower is a stop on the tourist-oriented bus routes. The waterfront is about 15 - 20 mts walk.
Location was good,Standard was good,service great,food excellent,Enjoyed our stay. Broken bench in sauna
Our room was large as was the bed, wonderful shower and lots of fluffy towels - loved the floor to ceiling window. Hotel staff were very knowledgeable and helpful about car hire, restaurants and airport shuttle service. We stayed in the hotel on two occasions and I was disappointed with both the harbour view and the city view - you pay more for a harbour view. The hotel is very centrally situated - I was on the 14th floor (the lowest floor where you get a harbour view) and my view of the harbour had a great deal of city in front of it - it was a lovely view of the city with the harbour in the distance but not the view of the harbour I'd paid extra for. I also had a city view room on the 20th floor, where I had a very clear view of the bedrooms of the hotel next door but not the city. Don't pick this hotel if you do actually want a harbour or city view - you may be disappointed.
Location was great ,shopping , casino ,entertainment They took my floor towels but did not replace them . its miner
clean and near to the city also the casion nothing
The room was nice and large. Excellent beds. Sensible mini bar prices. Great location. Quite a lot of noise from bar on Saturday night. We didn't get in til ll.30p.m.
The hospitality was really good. I really appreciated the kindness of hotel staff. And the room was perfectly clean. Unfortunately, the view was not so good.
good value for money and great location
Prompt response from services/facility staff (see below) When I first arrived my room was not cleaned, however, upon notifying the services/facility staff, I room was promptly changed and with good service. Maybe I haven't travelled enough, or maybe its not a common thing in nz, but where was the hotel-provided toothpaste?
Nothing in particular. Nothing special about this hotel. All the rooms are located on inner circular balconies/corridors and this makes you hear too much mess around coming from the foyer at the ground floor.
The location was excellent for entertainment in the CBD.
Lovelypool, good gym facilities, spacious room, comfortable king size bed Breakfast was not as good a spread as most international hotels, but acceptable as part of nzd 169 room rate.
Very spacious twin room. Excellent facilities. Lovely pool.
Nice and handy location Large rooms value for money Easy acsess to car park
The room which I & my wife stayed was spacious, the bed was big enough for the two of us & comfortable. The room facilities were also great especially the bathroom with nice warm feeling heat-lamp lights. Definately will recomend the hotel to friends & families. I think it was value for money for the room we stayed. Rendezvous had resonable prices on the net compared to other hotels in the same area.
This hotel feels like it has seen better days. Check in was a breeze but they really do need a bigger car port or a system where if you leave your car it immediately goes to valet rather then holding up other clients behind you. We were on the second floor facing out to what could only be student housing. Room was good overall but there parts of the carpet that were sticking out from where it joined the bathroom, very shabby. In regards to location, the hotel was close to everything so location wise it was ideal. The breakfast buffet was on point though and worth the $25per, lots of choices.
friendly and helpful staff. clean room and quick, flexible check-in.
Well priced for Valentines Day, friendly staff and we were happy with the closeness to restaurants etc. Definatly value for money accommodation!
It was convenient to the city I booked and payed for a harbourview room and was disappointed even when l was up graded to another room l still did not have a Harbourview, l could just see it if l stood on the bed, seemed to be false advertising.
The bed was very comfortable and the staff were helpful and polite. Very modern decor. Room was not as spacious as I expected.
Comfortable room, large and spacous thank you. The staff at the bar - absolutely useless and did not have any people skills at all.They did not acknowledge guests sitting in lounge to be served, if they did see us they ignored us and continued wiping glasses. Orders of simple drinks took excessively and embarrassing long. One took the order, one was asked about the status of the order and another brought the order out!Parking was a big issue - The Rydges should have onsite parking available and especially for Ridges Priority Guest, we should not have to pay for parking.Internet - this should also be free of charge for Priority Guest or any guest really, In this day and age with easy access to the internet and the little cost of having broadband in a hotel, it is quite disappointing.
The location is great - right in the centre of the CBD. We requested a room that was a) up a few floors & b) if possible, to view the sky tower. Both requests were fulfilled. 10 out of 10 for our stay.
The newly done out room and high level of standard by al staff. The parking outside the hotel is very small
Good position to visit Auckland, good value for money
Convienece, comfort, easy access. nothing
The staff were excellent and upgraded our second night free of charge because the room booked was not available. They were always helpful and professional. Also the doorman was especially warm and welcoming.
Customer service....facilities....zest restaurant
The location is exellent for access to Theatres and shops. it is also convenient for events on the waterfront.
Convenvience to Queen Street Getting dated
No fuss, easy access, clean room Came to check in at 2.00pm and our room was not ready, offered an upgrade but hads to pay $30 for it ! Maybe should have been at the same price.
right in the heart of the city and so easy to move around. nothing
Breakfast was great and staff in restaurant were very good. dated decor. Not enough blankets even though I had said how many guests we had. Not enough towells. left one of the beds unmade. We paid over $800.00 for 2 nights 3 bed executive apartment and got 3 units with adjoining doors. No view. dark and dingy.
Simple check-in and check-out, friendly staff, and good food
It was central and the parking and valet service was great No complaints
Good downtown location. Nice size rooms. Say it again, SERVICE! Nothing
I asked for a non-smoking romm and understand that I got one, but it obviously had been used as a smokers' room as it had been deodorised and had a foul smell, particularly around the pillows. Also there were inadequate electrical points and no lighting above or on the desk.
Loved the accommodations and location!! Had to go home!
I thought the young lady at the desk was warm welcoming and very helpful. I also found this to be of all the staff I had contact with. I was very pleased with the whole City Life experience No
Great central downtown location close to everything that our group wanted No complaints
Location and ease of being able to walk to harbour/shops/Tower etc.Laundry facilities appreciated tho dryers not efficient. Luggage storage very useful kitchen equipment in rooms poor/sparse esp glassware, crockery, utensils. Teabags/sachets of coffee sparse. No milk provided. We reserved a room with an entertainment area but unable to use it effectively in the way we expected or would have liked. TV poor
Excellently located, no frills hotel with efficient staff.
Location was central to the city and Sky City but it is essential to book a car park with them for ease of luggage movement. Room furniture (chairs etc) could have been more comfortable. Parking very sparse and hard to access. Probably better if you have no car.
The room was clean and perfect for our requirements. It was easy to find coming from the airport, however parking on the street was difficult until we found out about your own car park. We have expected parking to have been at no cost to guests though. If we return to Auckland, we would certainly look at staying again.
as this was our first stay in NZ, we were surprised at the high level of facilities provided as standard, but subsequently found this to be the norm in NZ,
It was central The room was tired and in much need of maintenance not good value but clean. Small things like enough towels, coffee and milk that has not gone off would have been nice. Being a best western would have thought a better standard. Have stayed in many best westerns throughtout the world and very disappointed in this one
Room and service are good! No free Wifi like it advertised on web site.
The bed was lovelly and comfy.
Location Noice from traffic
nothing food, room
The size of the rooms. They made a mistake with our reservation and had us booked for the following month.
Our stay was fantastic from the privacy to the helpfulness of staff, the whole experience was one of luxury. We were able to relax and enjoy our stay and left feeling very pampered
Location perfect. My room was large with high ceilings and balcony. Nice decoration. No shower curtain, the bathroom gets inundated after each sower. Breakfast very expensive.
Helpful staff Noisy
We were wedding guests at the tea rooms, the waiting staff were great and the food was nice. Just feel the Heritage Auckland needs a bit of an upgrade re general colours of furnishings, found it a bit dull and dated.A shame guests staying in hotel need to pay $30 for parking.Otherwise were happy.
The room was comfortable and the location was good.
The Hotel is centerally located, the rooms are well equipped and of a good size. The restaurants are good and the service is pleasant
Had plumbing issue initially which was handled very well. My wife and I were upgraded to a suite with a beautiful harbor view. The staff was exceptionally professional and courteous through it all. N/a
Close to on ramps for various motorways> Courteous staff. Large rooms. Room not fully prepared. The 5th floor is a trainee floor and our room had no milk and the room was not cleaned until I asked at 3.30pm.
The staff were excellent and very attentive The hotel room was a bit run down and the bath was worn had rust because of the enamel coming off.
the location was excellent,the friendly staff and good security.Next time we are in Akld we will be staying with you and we would recommend your Hotel to others We found the one of the elevators was very noisey and woke us up in the early hours of the morning
Absolutely everything - from the initial greeting at the check-in desk to the check-out 2 days later. normally I think that the bar/lounge/ restaurant areas are unfriendly and too open, too "cold" looking, but this is really pleasant. I wanted to stay longer! Even better, I got a promotion for a fabulous massage at "Bliss", next door, it was also excellent.
I thoroughly enjoyed my stay at the Crowne Plaza and will certainly stay there again and reccommend the Hotel to friends and family.
good nd ideal location staff courtesy sure,,i stayed for 2 days 11,12oct checked out nd went for my work at matamata, came back on 16oct friday, just because i liked the stay before, came here, but you jacked up the prices for me rather than offering a better deal my protests nd objections binu mathew
Location is great as it is near the main shopping area and cinemas. Also next to sky city with cafes and resturants. Its clean and quite enough. Spa is very good and I found staff helpful. Decor is over minimalistic creating an uncosy lobby environment. Food is not great and is expansive compared to other similar hotels.
Conveniently near shopping points
being right in the middle of the city hotel was fine
Nothing was a bother to the staff. All were very friendly and went out of their way to be helpful.
A good standard, professionally run. No
Staff was very helpful, concierge service was really good.
My second stay in a month and I'm still impressed. Excellent service all round. The breakfast buffet was Euro/American style which was good but I would have liked more Asian options too, eg rice, miso, etc
Great Service. Prestige. The room was a little bit noisy of external noise during the night.
Walking distance from cruise dock, concierge staff excellent, allowed early check in, assisted with all questions/concers Close to busy street, heard a little street noise late night/early morning.
The staff were friendly and helpful.
The concierge on arrival made us feel very welcome. Excellent service in Knights restaurant Our room did not smell very nice
Great location so central to everything, great bed and bed linen The t.v is in a cupboard which limits the space in the room as the cupboard door is open for t v viewing. The standard of hotel we did expect a flat screen t v
Jacuzzi The meal was really expensive downstairs..
very genuinely friendly but unintrusive service. The room was well appointed clean and comfortable and it was much quieter than other central city hotels i have stayed at. I thought the pool and spa area was very nice. I did not get the complimentary newspaper i requested at check in and the paper i received free at another event venue was cleared away by housekeeping before i had even read it. also hotel phone answering was rather slow
I enjoyed Japanese TV show dinner is expensive and not so much delicious
Location , friendly staff. The valet service was prompt and professional.
The pillows - all too low and no options.
Hotel staff at check-in and check-out, helpfulness of concierge and storage of our luggage after check-out before we left for the airport was excellent.
Location. Much too small. Very very small room and bath room. I was unable to stand up in the bathroom while brushing my teeth and applying makeup. My head hit the ceiling!
Food and beer at the hotel restaurant and pub is excellent. The location is great if you want to see the best of Auckland without much fuss and bother. The hotel is old and the room I was staying in had a stale smell. The room was also small but maybe to be expected given the price. The Internet only worked properly with IE on my laptop.
Streamlined, colorful, mod, bustling 21st century stay with all the creature comforts. Staff went above and beyond when they had a boxed breakfast waiting for us when we had to leave extra early for the airport and couldn't utilize our morning breakfast buffet pass. The only thing negative about Sky City is there is not enough seating in the lobby if you just want to relax and people watch.
The hotel was very well laid out and designed feeling spacious for a hotel located in the city centre Hotel was priced reasonably and that was the reason I chose it. The internet prices they charged however bordered on criminal. I was there for 3 days and paid approx ~$200 NZD for minimal use of the internet and to download some emails. My annual internet fee is less than this for unlimited access at home.Absolutely disgusted
Premium King Room was nice and spacious..Good location Signage from the parking garage is horrable..And gave us the wrong room first
the staff were very friendly and helpful .We had a nice room with sea veiws and we could walk into the city
Room service,cleaners all make for a very relaxing holiday.
The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!! The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one
The location to centre Auckland, access to the motorway to get to other places. Room service was excellent!! The food was outstanding. On arriving at reception, I felt the receptionist did not over extend themselves with information, as this was a first stay for my family. An example was where and which floor was breakfast as this was inclusive in the stay, what were the times and the last morning we were there it shut 1/2 an hour early and missed breakfast. I got more local information from the man who delivered the bags to our room. The staff were polite and professional but lacked the Christmas Spirit a "Merry Christmas" greeting on the day would have been welcoming. On arriving to our rooms the temp was 28 degrees - quite unbearable! knowing the room was booked it would have been nice to have the air condition on.
Location Concierge Staff was Excellent - always finding great ideas for things for us to do. Breakfast and meals on the property were OK - but I expected something better.
Location. gym and quality of rooms
The room was comfortable and surprisingly cozy in spite of the mainly black-and-white color scheme.
The staff are very friendly and happy to help even when they had a huge coach load of travellers turn up! There are a lot of restaurants to choose from and the tea/coffee facilities are plentiful. It is close to the IMAX and Civic for evening entertainment. Really minor point - No hotel writing paper
Great staff, decor and food! The free breakfast was superb and the coffee decent. Enjoyed the soaking tub. The soaps were locally sourced and cruelty free and smelled wonderful. Coffee could be better but that's all!
Very good location in the CBD. Hotel is way over-priced for what it is. You can book a better hotel with much better facilities for 1/2 the price.
The staff is patient & helpful. The bed was uncomfortable:(
good location in the heart of the city If more staff in reception would be great in rush hours
Great location. Not impressed with the quality of the room and the facilities.
I liked the fact that I was leaving early the next day I thought it was over priced, I could not control the air vent blasting cold air into my room. there were'nt enough blankets on the bed. The bathroom was unclean so I went without a shower and felt unsafe when I went to my room as there was no lighting in the corridor my room was located on. It seemed dark and felt dangerous with drunk people wandering around randomly.
The location and staff were very good, and make me want to come back, Julia at Reception was very friendly, as were the others, and the young Canadian man at the internet was very helpful and a good laugh. The entertainment at globe was great too! price was a bit much, but other then that was great
everything suited our needs. We were at a conference and were only there to sleep and shower. It was pretty quiet for a central Auckland area. no
Terrific staff service. I note "fair" above on cleanliness only becaue the carpet is showing a lot of dirt/stains - otherwise the room was very clean.
Kitchen facilities, but would not call it a hotel. Rubbish and cigarette butts on the stair case/ fire exit
Location The shower - I would rather use the coin slot type shower or pay $2.00 extra to have a continous flowing of water! One Reception staff causes long delay at check in time.
Close to all the attractions of Auckland and friendly staff. Lots of shady characters hanging out in front of building, party noise all night long, and smelly.
Price, location. No free Internet access.
Maintained & cleaned very well. Excellent central location to events, trains, buses & shops. Great value.
Location and friendliness of staff Lots of noise from other rooms and from plumbing - no sound insulation
awesome location, cheap, lovely and helpful staff hygiene may be a concern, but you get what you pay for
Very welcomoing,very hospitable ,loverly staffs with great smile on their facese epercially the male staffs,consulting you all the time to find out if you are ok or happy and to know if the is any problem that need their help.giving you good advice on how to move around and see the city if you it's your first time with adresses of some beautiful places you may wish to visit. Nothing negative to be comments about this hotels.my staying was fantastic.
It's close to the bus station. Run-down overall. Really lumpy pillow. Couldn't open window to air out hot, smelly room. Not overly comfortable neighborhood. Paid more for this place than other hostels in Auckland that were much better.