Location; value for money; fantastic receptionists - very helpful and friendly Inadequate lighting in the room (room 741); and curtains did not shut completely.
The location, which is really excellent. My husband upgraded my room as a surprise as this is the first trip I had away from my 1 year old baby twins. The staff were supposed to mention it but no one did. He had to tell me himself he upgraded the room to a suite.
Location, comfort, good service.
Good service by proffesionals, the location, the smile. I should nt mentioned it , but i found a little bag of sugar that was already used in my coffe set.
Kids stay free! The staff were very friendly and accommodating. The rooms are spacious and very clean. We were given discounted tickets to Acquatopia next door, which we thoroughly enjoyed. Although the hotel is near the train station, it is a quiet hotel. The neighborhood may appear to be at first less than scenic but it is very safe.
Location, Cleanliness, Friendly Staff, Leisure. Restaurant was abit overpriced for what they served.
The location and the size of the room. Opening hours of the pool and sauna were too short
The location was spot-on The way too loud live piano-music in the lobby/restaurant. Very annoying.
Large room, comfortable beds, convenient to train station Bathroom was oddly shaped (uncomfortable toilet)
Good business hotel with good facilities and location
breakfast was good but no coffee self service. Close to restaurants etc. Room decoration needs updating. wall paper hanging or scraped in many places. It surely was not what I would class as a superior room. Strange was also that every night had a different room rate, although still amounting to the agreed total for the 3 nights.
It's location in the city center Room was very small, view was bad, climate was terrible, defintely NOT a 4 star hotel
The breakfast wat wonderfull the carpet in the rooms en the hall. Not clean
Our stay was great and the staff were very helpful. Thanks. The reason I have given fair for comfort is that we didn't like the water bed!
very difficult to check in our out. Only 1 staff person, the line was long and took 20 minutes. I would stay again, but now I know the process
Extremely close and handy for the Railway Station. Very clean, well managed, and very good value. The staff were all well trained and polite. I will stay at this hotel again and can recommend it highly for business travellers.
The location was good, staff helpful, breakfast was plentiful. Our room was dirty as were other parts of the hotel, parking unavailable very near hotel. Seemed more like two-three stars rather than four.
No free wifi in the bedrooms
The breakfast was great! The staff at the desk & at the breakfast were efficient & courteous! No way is this hotel 4 stars! The sheets did not fit the bed! The pillows were from the 1980's! The bathroom 1970's!
Central location and nice hotel with nice bar. room had 2 single beds pushed together instead of double and tile missing in celing
Free Internet access in the room; The breakfast with the croissants;The decoration of the room, really modern and confortable; The big park nearby; no restaurant
Location 5 - 8 min walk from Centraal Stn. Room facilities were excellent, comfy bed and the wired free internet in the rooms fast and excellent. Would recommend if the price is right!
The bed was great The reception staff never took the phone when you called them...late at night....but when you finally got a hold of them, they were polite though
Fast effective check in, decent rooms, good beds Nothing special, therefor maybe overpriced. Parking definitely overpriced/
It's clean and nice, nothing is broken or anything. City centre is only max 10 min walk away. I used national bank parking, 6 min walk and 5 euros a day. The room was big enough, but I had hoped they would be a bit large.
the room was very nice and spacious. Location is great. Room cleaning service could have been more efficient.
charming staff Airco not sufficient and too noisy (room 701)
Good location. Nice rooms. Street parking possible. Very close to the city center. Everything's perfect...
The staff very helpful and lovely. Design of rooms. Location opposite the park and city center. Internet connection/Wi-Fi problems. Housekeeping (after the first night was not very good).
Good price-value ratio, good location, nice staff, breakfast really tasty and more than enough...
locations is excellent, good value for money with certain exceptions for 3 nights garbage was not taken out, coffee and tea in the room were replaced only after we requested, dirty glasses were left or taken without replacement being left - no eye for details.
Hotel is very close to the main station and to the city centre The internet was shockingly expensive! 10euro/hour or 17euro/day! Also my room was cold, there was no shower curtain, burnt out light bulbs. The staff didn't seem too bothered to change any of that.
It was dirty and old, poor maintenence
Good location at city center. Excellent breakfast. Spacious room. Cold room. Not very tidy room.
Perfect location, right in the centre of Antwerp, 5 min walk to the Central Station and the Coach Station. Great for a city break. Room was literally huge, even with a couch. Check in is quite late, had to wait till 1pm for my room.
Perfect location, spacious rooms, good rates.
spacious room dirty, old and run down bedding and furniture, noisy
This is my second time at this hotel, the location is excellent, the rooms are huge, clean and fresh with big windows for natural light, staff are very friendly and helpful. I would definatley reccommend this hotel for your trip to Antwerpen.
break fast t.v. chanal
The location, it was very easy to move around by foot or by metro and there were a lot of restaurants that you could choose. If you are interested in buying diamonds there are a lot of jewerly stores all around. The staff attitude. There are definitely not for " customer service"
Proximity to centre and zoo. Parking took a while.
Not much to like at this hotel. I hope to get a bargain, but I ended up hating my decision. Extremly noisy, both inside as well as outside (very close to the train station, which is so noisy...). Room is very small and the carpet is soo dirty. Windows do not open, air stinks! TV is up high, you cannot watch it without breaking your neck. Only thing that was ok was the bathroom: clean and nice shower.
Friendly staff, in the centre of town and nice price.
breakfast was very good bathroom very clean, location great for station but a long walk (15 mins) to the best bits of Antwerp. walls in room needed cleaning, a double room did not come with a double bed the two single beds were pushed together with a double spread over the top, a little deceptive from the pictures. both beds were unsupportive.
It is good location every thing was good except advance booking information wass npt available
the postion of the hotel was excellent, breakfast was good and overall good value The room didnt have tea/coffe facilities, there were marks on the bed which was off putting
room smelt of cigarettes, one of the single beds was missing a leg, so the bed was unbalanced and the toilet was still dirty from last occupants. Breakfast was vey basic with no toaster, cheap horrible tasting fruit juices, not much choice of anything. The only positive thing about the hotel was its location opposite the train station, so handy in that sense.
The hotel is right across the street from the central train station which is very nice when you arrive by train, however, when the window is open in your room it makes it very noisy. The two large windows were fixed so that they would not open much - only about six inches. It was summer and the thermometer we had read that the room was over 90 degrees F. We asked for a fan but the hotel had none. We did not stay the second nite.
Location right next to the station. Good price for a single room. A nice size room and bed very comfortable. Friendly staff. Typical Breakfast; cereal, cold meats, cheese and fruit juices. Quite, with double glazed windows. UHT milk for breatfast. Why no fresh milk? Drain smell in bathroom but only briefly. Seams to be a general problem with Antwerp. Mixer tap in bath for shower.Dirty carpet and cracked mirror in the lift.
Very good service, very nice lounge in the hotel Bad wireless network in the hotel
the staff were pleasant helpful and efficient,the rooms were clean and the breakfast was good
close to train station staff seemed to not be familar wit the city/restaurants/cafes etc
Nice staff and room.
The location is excellent. Easy walking distances to everything: the shops, the old city, a wide variety of places to eat and the amazing central train station is so close. No need for a taxi when checking out. The staff were extremely friendly and willing, nothing was too much trouble. The breakfast buffet was plentiful and fresh. The beds were indeed very comfortable. Combine that with the very quiet rooms you can guarantee a peaceful nights sleep. I would have liked a better wardrobe than the bookshelf type and would have preferred not to have to ask for more coat hangers (only 3 between 2 people). Housekeeping brought more and replaced a lamp within 1/2 hour of asking. Overall - great place to stay. Our choice on returning to Antwerp.
network is good, the cocomat is good ! nice staff and the good furniture. I was relocate to a room in ground floor, it's a bit cold in the room, and I prefer to stay in a room that was spatious and more intimacy.
the room was extremely comfortable, clean and modern. Great location to get too from the train station and to get around and see the city. i dont think the breakfast was very good, selection was quite limited.
The location was central but quiet and the breakfast was really nice. Staff were very nice and bed was extremely comfortable. Room was a bit small.
The Sandton is very close to the train station, it is clean, and fairly comfortable, though perhaps a bit sparse. Staff is very friendly and helpful, and breakfast was larger and offered more than the typical continental breakfast in Europe. A number of restaurants are within a block or two walk. Hotel is on the edge of the diamond district, and not on a particularly picturesque street. Old town Antwerp is a walkable distance, but it is not close.
The room, clean and with everything necessary, although small. The possibility of having breakfast and checking out as late as 12:00 on weekends.
nice large rooms, kosher breakfast available! street not too nice
quite place, but close to the center, clean and renovated, discreet.
proximity to centre of city rooms looking a bit tired
Location to the centre During my stay, the internet was not working in the room. Just a temporary glitch, but the main issue is the centralised air conditioning... the hotel will either be too hot or too cold for some people, and it cannot be set to give individual temperature zones
Great locaion, Comfortable Room and Good quality breakfast. Great value for money
Excellent location. Just round the corner from Diamond Center, and only 5min walk from the central station.
value for money
central location for sight-seeing and station small lounge area with no bar
Excellent location--8 minute walk to Central Station; Clean, modern room with excellent internet access in the room; friendly, helpful front desk staff.
The swimming pool and the breakfast. And the location! The beds were a bit outdated and uncomfortable.
The city location was perfect, only a few hundred metres from the railway station. Also very convenient for shopping The bar prices in the hotel were ridiculously high.
1 i didnt like this hotel
Wonderful location for us as it was easy to get to off train. Helpful staff and very clean large room. We enjoyed our stay.
Nice big comfortable room and a gym with pool for guest use
Very modern and stylish hotel. Friendly staff. The bed was a little too soft. I prefer a firm mattress.
Centeral Location no
bar closed 23:hrs saturday night. staff would not provide roomservice
Great Pool, Sauna and Turkish Bath. Staff was also very nice and polite. TV in the room not quiet what we expected but that's just really a small issue. The way to the car park was a bit tricky and also the way up. But besides that, good beds and everything.
employees very helpful shower curtain fear everytime you take a shower
Location, nice building, different environment (judish area), close to the city center. Cleanliness of the room was poor, service didn't arrive even after two warnings, staff in the restaurant was not trained (meal has arrived late and cold).
wifi should be free
Brand new facility, nice furnishment. Too small and hard pillows. Too soft bed.
location, comfort and good dinner if possible should include breakfast
The room is great value for money When my room was cleaned they often left dirty towels and did not remove used shampoo bottles etc.
nice rooms, beautiful architecture of the rooms terrible breakfast on a sunday morning, hotel fully booked, poor service
Cleanliness Paying for wifi
The hotel was in a great location. The rooms were well equipped and very nicely decorated. The hotel is nice and quiet and has a peaceful atmosphere. The staff were very pleasant and helpful with our enquiries. Although the sheets on the bed were clean and freshly laundered they were stained. The bed was not a kind rather two single beds pushed together which was a little uncomfortable to sleep. The bed-side table was not very clean and I needed to clean it myself.
The coffiee possibility, the ensizing mirror at the toilet, good beds. My room was probably next to something that sounded very high, possible a air-condition fan? Luckely I had my earplugs so I could sleep anyway, but if I shouldn't have them I should have asked for another room -and that I feel should be no problem with the service I recived in the check in. I would like to have some more information, eg. regarding how/where to use the wireless and in the elevator some more info about the different levels - eg. here is the bar, breakfast etc.
Very nice hotel, clean and centrally located. The underground parking is a plus. It costs 15EUR but it is quite recommendable if you arrive by car
The location with access to the trains and shopping was very convenient. The staff were very helpful. The cost of breakfast at 15euro each was a bit fierce
close to train station ; breand new hotel ; godd design - good room ;=)
Clean, modern, convienent location to train station
the room and the service no where to park the car for handicapped people
cosy room great bathroom and walk in shower.... excellent staff and location decided to forego the 15 Euro breakfast as thought it should have been included in the price, as many other hotels in this range do so.
Check-in was welcoming and efficient. Room was spacious, modern, and very good value for money.
In general, the common areas and the staff were great at the hotel; the shower and the towels were great. We paid one of the top rates and the room was miserably small. We could barely move around the bed. We had to leave the car in an outside garage, 100m meters from the hotel.
The location near the Centraal Station was very convenient. The staff were excellent. The room was comfortable and well equipped. It had a pleasant modern design. It was great to have air conditioning! The bed was a bit firm for my taste. I would have like to be closer to old town but it was walkable.
Location beside train station easy to find. Bums hanging around outside front door. X-rated movie theatre 2 doors away.
Well equipped room, friendly staff, quality breakfast No restaurant in the hotel, no car parking, no bar.
Location is excellent, within easy walking distance to the central train station and the airport bus across the road. Also across the road are restaurants, a supermarket, cinemas and an internet cafe At first the staff were inflexible and did not offer good customer service - after we complained this improved
It was convenient to Central Station having travelled by Eurostar. Everything was fine. Not really, perhaps soap instead of a dispenser in the bathroom but that was very minor.
a two-person bed in stead of two one-person beds would have been nice
room basic but clean.. suit singles or young couples staff very friendly and gave good information on what to doi in Antwerp received complementary box of choclates on arrival ..nice touch
Good, firm mattresses. Friendly, helpful staff.
The hotel is ideally located for shopping and city visiting (near the railway, bus and tram stations). The room was large, clean, comfortable and quiet. Staff was helpfull and polite. Check-out took 2 minutes.
It was hot in the room, no friendly help from reception and the extra bed was bad.
Wow, this was great value for our money. Nice, spacious and kind of cozy room. We asked for room which is not facing street and we've got it, so we spent quite nice and silent night. Hotel is also greatly located just on the edge of diamond district and old part of town, so excellent for side seeing. I can only recommend this place!
Location superb - very supportive staff
Central Antwerp, sufficient public transport, friendly, helpful staff.
Nothing much, we didnt like our room,,it was too noisyand we asked the Hotel staff 3 times to change our room,and every time they refused to change it! So we had to stay 5 nights in a noisy room,,due to the fact that the walls were too thin,and the toilet kept making alot of noise when other guests flushed their toilet.Bottom line.I will never go back to that Hotel.
Great location: in front of Antwerp Central Station, "in the heart of city". Rooms: very clean and comfortable, modern design, new furniture, TV. Excellent balance on price/quality/locations. Definetaly recommended! Everything was fine and excellent!
Proximity to zoo and eating out.
the great central location to shopping,eating & transport.the staff were very helpful with services available & local attraction/services the room & passages had the smell of previous smokers.could & should be addressed
Convenience...close to central station. Friendly and helpful staff.
good overnight stop no
close to main station we had billiard on the first floor
Location is good, and convenient for transportation. There is no toilet and shower in room.
Great location, good value for money (cheap!)
nothing but good location
Located in city of heart,once again i would like to visit in same hotel i could not find any thing wrong, during my short visit.
Very convenient location only metres from the Central Station. Massive TV in the room with a good selection of channels. Bathroom was a little small and a little worn.
price too old and poorly maintained
it is very near the central station
close to station wear and tear