What a fantastic Hotel. Staff were Brilliant.Best Hotel I ever Stayed in. Would never say a bad word about this Hotel.
The location, loved the views, easy access to all attractions. Found a dirty sock and hair grips lying on the floor
Big bedroom, confortable bed and pillows. Staff very helpfull. Good location, near the subway. Just the price of the WIFI in the room. But you can go in the business center and it's free.
this hotel is located conveniently to everything we wanted to see, tours, Red Sox game, good food, quiet, comfortable and safe.
The hotel was spotless and very comfortable, and the staff were very helpfull Felt it was a bit overpriced, and a bit far out of the city
The comfort,cleanliness and good location for ammenities including easy transport (for areas of local and historical interest) and for good resturants etc. no
very friendly staff, good exercise room facilities: would have liked a regular coffee maker in the room or at least a lot more packets of coffee for the machine in the room. bathroom was a little small but adequate.
excellent service, bright spacious hotel, ideally located near tourist attractions & shops, very quiet hotel
good location bed too soft
yes it was good yes it was good
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day. No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
Comfort of the room is excellent also the facilities to move to the shopping area awesome!!! Nothing
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
Location, very comfortable bed Bathroom too small, water with very low pressure
The room was very spacious and comfortable. Staff was very helpful. Pretty good fitness center. Pretty long walk to the Hynes Convention Center, where my meetings were. I always think Internet should be free, and $15 a day seems like gouging. Likewise, great omelette from room service, $55 for breakfast is absurd
$55 for parking is a joke
Didn't like how the website advertises a pool and spa but they have neither.
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
An excellent Boston experience all around
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
The style of the hotel, convenient location and valet parking were nice. They were accommodating with our bags since arriving early. There was nothing spectacular about this hotel. They made us wait until after 3 pm to check in. I gave the woman at the front desk our phone number while we walked around the city so she could let us know when our room was ready. We walked back to the hotel, it was after 3 and still couldn't check in so we waited in the lobby for about another 30 mins. We finally approached the front desk again and it appeared they had forgot to tell us it was ready. The rooms were nice and location convienent but that's about it. It worked well for one night but I wouldn't stay there for an extended period of time.
The convenience of the location next to Prudential with some of the best local fine dining, and the hospitality of the staff deserve special recognition. The overall ambience is excellent; I highly recommend this place.
Comfortable beds. Nicey decorated room. Pleasant staff. Party crowd in the hallways from 3:30 until 4:30 am even after I asked them to quiet down. Valet parking is $ 50 while a public parking lot is accross the street. Breakfast not included.
Front desk staff was very friendly and helpful. Short walking distance to attractions. Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.
Comfortable room and helpful staff. House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.
The staff was very friendly and helpful. The room was beautiful and very clean. Andrew and the valet boys were wonderful. Very professional. You could barely turn around in the, less than spacious, bathroom.
The hotel staff was so courteous and friendly! We were traveling for our anniversary and they were so nice to upgrade our room AND allow us early check-in after we arrived from an early morning flight. I liked the proximity to Boylston and Newberry St. I would definitely recommend this hotel to anyone traveling to Boston. If the hotel was located a little closer to the freedom trail, it would have been perfect for our trip! We didn't mind walking, but did notice it wasn't as central as we thought.
Nothing, really. The front desk concierge was not at all helpful. He was aloof, abrupt and dismissive. We mistakenly booked a room with one bed instead of two and when we had a rollaway bed delivered it came with only one thin blanket. We had to ask twice for more blankets. We were put in a handicap room which was dark, dismal and clearly not used frequently. There were no electrical outlets to charge our phones (we unplugged a light fixture.) There were no glasses in the bathroom. We were treated to the droning music from the downstairs dance club until 2 AM. There was nothing redeeming about our stay except good pancakes in the morning.
Location is centrally located The room was small and not noise proof
Easy check in, clean room and great location. Staff was friendly, professional and eager to help. I had an issue with the town car service they provided (no fault of their own) and they resolved it promptly with apologies. recommend without reservation.
The staff was very friendly and helpful. Great location, No restaurant, Two nights I could hear the tenant above me as it sounded like he was bouncing a bowling ball. Only lasted a few minutes each night but not desirable at 11 pm
This was a great hotel for the price, right in the heart of Boston. The room was nice and clean, and the free wifi was a bonus. I arrived late and needed to get dinner, but the restaurant was closed. The staff recommended Star Market, the 24 hour grocery store (LOL), but walking a couple blocks I found a nearby bar that was still serving food.
The Lennox has a very beautiful entrance, very good service, located near shopping ( Prudential) and restaurants.
Friendliness of all staff Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims
A very nice stay, excellent location (near to the T stores and restaurants, walk distance to the main attractions). Staff very polite and helpful. I definitely recommend the hotel.
Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.
Great staff, too much perfume at the lobby, the bed is too soft, great locations and great sleep because you can't hear the traffic outside, good restaurant.
Fabulous customer service. The luxury of a boutique hotel, the comforts of home.
I liked the location and the fact that I was granted a late check-out on the day of departure The constant attention of all the staff located in the lobby. would have liked to walk through there once without having to tell them all how I was doing.
restaurant was closed for dinner & breakfast
the parking attendants were very courteous . reception staff were very courteous too.
The staff was friendly, knowledgeable and accommodating. The room was on the small side, but beautifully appointed and very comfortable. Quiet.
Great location, good hotel. They should have a kettle in the room.
the view was the best. Have to get private parking, costed same as my stay at the hotel. waited for 1 hour and made 5 calls to get brushes.
I think the hotel feels too old.
U arrived early in the day and they checked me into a lovely room.
I like the location in the back bay. We're comfortable there because we have stayed there so many times Elevators are a little slow and packed
We were upgraded to a corner room on the 36th floor with an incredible panoramic view of the Charles River and the city of Boston. We were two guys gong to a red sox game and even though I had called ahead to request two twin beds, we were given a room with a king bed and fold out chair.
The amenities, the restaurants, the staff, the rooms were all very nice. I was very upset with the fact that my room had no internet access other than paying $13 to $17 a day. I am sure when I made my reservation through Kayak that in the description of the room it read that internet access was included. I called the concierge desk but they were of no help to me. As nice as my stay was, I would not stay at this hotel again nor would I recommend it. The elevators were a mess during my stay too. Everyone staying there was upset and complaining about the incredibly long wait times.
Located in large shopping mall in center of town. Very clean and relatively comfortable. Water bottle in room cost $7.50. Elevators very slow on occasion. Very old TV system with limited HD channel selection.
Lovely hotel. Elevator system very efficient. Rooms very spacious. Noisy neighbors. Called front desk and they didn't seem to do anything.
Elevators are a disaster, unless you love waiting. No free wifi in the rooms (what year is this????). No fridge in rooms (what year is this???)
It is in the Copley Plaza and as such closed to every thing and like other hotels in Boston, too expensive for what one gets in return, but this one was less expensive. Though Internet was available, only at exorbitant price; amenities in the room, none; one plain bottle of water was $7.50, though we had a nice view to the street, still the room was not cozy, rather detached , impersonal and with white all around gives the sensation one is in a hospital and it is sickening. no night reading lights. In the middle of night to much lights moving to the room frm out side.. It is clear one is not at home!
the room was very clean,great view of the city and the bed was fantatic.will stay again
Friendly, helpful staff, free internet and printing facilities
advantageous location, particularly access to T
Friendly staff. Room had everything you needed. Room as tiny, but functioned fine for a solo traveler.
Location. Nice bar. Internet in lobby. The bed was too small!!! Definitely not big enough for 2 normal sized people! Also, there was a smoke detector above the bed that blinked green lights all night. The view from our room was a brick wall which was a little disappointing but not the worst thing in the world...
The rooms were comfortable, well-decorated, well-sized (especially given the location), and had a great sound system (that was a pleasant surprise!). The location is excellent. The parking garage (the only parking option) was quite far away and when the weather was cold and windy, it was quite a pain to get to the car.
Location of hotel-provision of breakfast. Good bar. Room was a bit on the small size.
location was good. easy access to places. quick breakfast was also fine. bagel was soft (I liked that) ... I wish I could have experienced bar which I did not ... I wish you had a coffee maker in the room.. It was very dry and I was dehydrated every morning... Also, (this is very personal but...) I had cup noodles which I could not make or eat becauase of no coffee makers( no hot waters...) I looked downstairs once and there were no coffee or hot water available...24hours?!? not sure if it was..
The room was excellent with lots of storage space. The continental breakfast was very good too.
Hotel located close to Railway Station and Airport. Good central location for site seeing and shopping and restaurants
The hotel is central so easy to walk around Boston. The staff were helpful in the main and the room was spacious and clean. We didn't like the breakfast which was very poor and we didn't like the fact that we were not helped in making urgent phone calls - despite several requests as we were struggling with a completely new system and completely exhausted after a long flight.
Staff were excellent, helpful and courteous. Well appointed rooms and facilities. Excellent value, above our expectations. No problems at all.
great location and very helpful staff.
- Location - Rooms were nice - Price was reasonable - We stayed there partly because of the rooftop pool, but they sold so many "day passes" on the weekends, that hotel guests like us couldn't get a chair. It was an amenity that they sold right out from under us. Boo!
Luxurious rooms Well equipped Nice ammenities
Yet another fine experience at The Colonnade! Comfortable rooms, great staff, Rooftop Pool and a Rubber Duck!!! Highly recommend!
Large bed. Excellent view. Robes were comfortable. Location was amazing. Walls were thin.
The location is good. Walkable to many attractions and restaurants. T stop right in front. They didn't have our room ready at the check in time. The sink was clogged with what looked like old vomit. The service was slow. The rooftop pool is tiny as is the area. I definitely wouldn't pay all that money to stay there.
The bell man Lanis, was wonderful. He was funny and eager to help me. He gave good advice and great recommendations
Very clean and comfortable
Location was excellent! Our shower head was spraying onto the ceiling and wall. It made puddle in our bathroom.
beds were comfy room was so dirty
Staff was very attentive. Great gym! No indoor pool :-(
Easy to get to many places. Wonderful room double beds and separate table and chairs. We were on college visits, close to T station, shopping and even a visit to the Boston Public Library. Staff was very attentive.
The staff was very friendly and eager to make our stay as pleasant and comfortable as they could. The rooms were very comfortable. and quiet. The kids really had a good time in the pool. I found a bobby pin in the bathroom that didn't belong to us. We ran out of shampoo and conditioner. There was no soap holder in the bathroom. The soap bars were too small for the wire holder There were no hand bars in the tub enclosure that an older person,such as myself, could hold on for support while leaning over to wash their feet.
It was very clean and convenient, with a very friendly staff. It was a very traditional atmosphere with a good complimentary breakfast. Unfortunately, I lost an expensive alarm clock on Saturday evening between 7 pm and 10 pm. I was in 204 and I have no idea how it could have disappeared from the room.
croissants/view from room/location
Peter Dangelo was great and extremely helpful. Kudos!
Excellent location on full of shops street, near wonderful Commonweath street, Prudential center and Trinity Church, nice wide and convinient rooms I suppose, a bit thin walls - audibility in the rooms is higher than normal
Clean, new, and close to Back Bay activities. My colleagues stated at the Mandarin a block away but I booked late for a small percentage of the price. Breakfast starts at 7:30.
the location was not well signposted
Very comfortable, clean room. Staff was very friendly and helpful. Breakfast was delicious and plentiful. Location was outstanding.
Feel like I found a gem! Great location, very comfortable, good value. We loved having lunch at the Roost the day we arrived and dinner a couple of nights was excellent. And the Patisserie!!
Perfect position and really nice room
Location AC off during my stay it was 45 degree outside I have to open the only window.
The staff was wonderful, let us use their microwave and managed to get us paper plates and utensils on short notice. The location is marvelous. We will be back. There was simply nothing to complain about. Oh, it was a little tricky to get a consistent temperature in the room.
Clean, Right price and big rooms There was remodeling going on.
Close to NE university. No restaurant for breakfast but good inexpensive breakfast place just down the street within easy walking.
It was a convenient location. For the price, the hotel was very shabby. It clearly hasn't been rennovated in a long time and was just kind of depressing. For how much they were charging, the hotel should have been much nice. I was disappointed.
Hotel is clean. Swimming pool spotless. It is far from the attractions. You will have to take a taxi or Uber (approx. $10) Very close to Fenway, walking distance.
Location is terrific Staff was great Property is clean Older property showing some of its age
I know it's Boston but still overpriced. Had a lot of luggage that I by had to climb stairs with because there was no elevator. Small bathroom. No electrical outlets.
The beds were super comfy Rooms were very cold and for the quality of the room that had outdated appliances and not even a mini fridge, the price the price was a little high and the fact that guests have to pay for overnight parking is slightly ridiculous.
The staff and the location were an are OUTSTANDING!!! No refrigerator in the room. Water pressure was to low for a good shower
The staff were very nice. Location OK to resturants The size of the beds were small. Had 2 double beds and they were short. Charged for car to be parked. No continental breakfast or even coffee except room coffee Bathroom was small Needs updated
Convenient location & best price in area Friendly service Attractive updated decor Comfortable bed Thin walls... noise in the hall and a little from the busy street interrupted sleep. Shower head is too low for moderately tall man. Loud A/C (which was a bit of a plus because it muffled hall noise, but still...) Was hard to get curtains to close out all the street light (and it's a bright street)
The staff was helpful in recommending things to do in the area. The hotel was located in a great area with tons of shopping and restaurants. They don't have parking though so you'll have to pay $45 a day for valet or $40 a day in the deck aross the street No parking.
It was a nice place.Staff was helpful and it was close to trains.
Yes a great room at a great location. Regarding the Valet parking and the cost.
The staff. They were all incredibly helpful and pleasant. It did not have a full service restaurant or bar.
Great location and very helpful staff. The room was small, but not unreasonable.
Nothing. it was the worst stay we ever had. That there would be an almost constant buzzing noise the entire night. I believe the noise was from the AC, but the noise would stop and 10 minutes later it would start again. Made sleeping IMPOSSIBLE!
Size of room was huge! Location was perfect. And the staff was extra friendly and helpful Nothing at all.
Great location, great dÃ©cor in room. Just the cost of staying in downtown Boston!
The staff was extremely polite and helpful. Nope! Everything was absolutely fabulous.
It is located in the heart of Boston. The staff is attentive and friendly. It's like a bed and breakfast! No
location parking is expensive
Close to shopping, entertainment, transportation, restaurants.
Location, staff. Just needs some sprucing up! Just needs sprucing up!
Great facilities for an extended stay. Breakfast couild be taken in the lounge or taken to your apartment. Good level of equipment an the rooms were well appointed. Free wifi.
It's a cross between an airbnb and a hotel. We were in a charming neighborhood with a cool, recently renovated, very functional suite. It was safe, convenient (close to the T Station)and attractive. WiFi was iffy. The directory on neighborhood restaurants, etc was missing. Neither was a big problem for us.
We had a great experience at The Christopher! The room was clean, well furnished, and quiet. Absolutely zero 'hotel noise'; only the garbage truck Friday morning was heard. As advertised, it's close to the Pru and Copley Centers, and to all of downtown for that matter. The South Corridor Park walking trail, half a block away, gets you from Back Bay Station and Copley Square all the way to the Symphony on a quiet, paved urban trail with no traffic! Giaccomo's Restaurant is true Boston Italian and only steps away. The only things preventing a five-star rating were lack of heat controls in room (it was hot on the top floor) and a leaky sink in unit #8. We'll be staying here again to visit our son at Northeastern University.
The location of this hotel was fantastic. Only ten minutes short walking distance to Back Bay and all of the restaurants, shops etc. The room was dirty. Carpet was not vacuumed, there were animal hairs on the carpet and bedspread. Stairs in the corridor, dirty. Free WIFI advertised -was not available in our room. Free breakfast was just a few cereals but no milk with it - not consumed.
This is a small apartment building with several units. There is no hotel staff on premises. I had a decent studio apartment in a neighborhood just a few blocks south of the Hynes convention center. When I got there, I could not get in. I needed to have a keypad entry code for both the front door and my room. I called the property management people, but there was no answer. I left a message, but nobody called back. After about 20 minutes of standing outside, another call did go through. The person I spoke with said that I should have gotten an e-mail with the codes and my room number. He did give me this information, and I did get in. I thought the room was overpriced for what I got, but it was comfortable, and still less expensive than the convention center hotels.