good room,service was prompt and attentive its location is excellent for all that benidorm has to offer
The sea view and the location. The buffet food. Quite poor in quality.
The rooms were comfortable, parking was on site and the a la carte restaurant was excellent the pools, while no use at the time of year we were there would be tool small
The views and location. No coffee available during the lunch/dinner.
Excellent location between the two beaches in the old town area. Taxi and buses two minutes walk away. Seafront 5 mins away. Mostly flat and easy walking. Buffet meals fresh plentiful and varied. Bar prices reasonable for this class of hotel. Free Cava at breakfast very enjoyable. Red wine we had in the restaurant good quality. Outside, plenty of Spanish cuisine to be tried and enjoyed. Great mix of Spanish and other Europeans in the hotel and locally. We were lucky with the weather which made the holiday for us. As we went out of season no stag or hen parties about. Surprised at the amount of older people enjoying themselves. Yes we would go again at about the same time of year and recommend this hotel with no hesitation. Emailed asking for a sea view and if they did a meet & greet at Alicante airport, got no reply. As it happened, all the rooms get some views of the coastline.
Two double beds fantastic, views from the bar and restaurant brilliant.location is excellent. The cold buffet was very good, plenty of choice but, the choice of hot food was very limited. People do not always want to eat salads and cold meats and cheese.
Great location - pleasant enough hotel - perfect for a short break
I liked the plesent design of the hotel and I appreciated how clean the hotel was maintened in both the public araes and my room. The bar staff were particular effecient and cheerful. Not being able to take a drink from the bar into the the dinning room, when dining alone.
we have stayed here several times now and have never been dissapointed by this hotel
The hotel, the food, and the facilities were all excellent
This was the second time we have stayed at the Princessa and we enjoyed ourselves both times, it is easily accessable and close to all amenities only thing we found was that the pillows were very hard
Very helpfull staff. Food was ok and the swimming pool nice. More like a family Hotel than a Party hotel
location was very good, five min walk to beach, restaurants. Food was very good. swimming pool was lovely.
hotel staff was fab and very friendly. not enough younger people staying at this hotel..
The pool area was very nice. The staff were pleasant but not over friendly. The buffet breakfast left a lot be desired. After 2 mornings we decided we would rather go out for breakfast as the food was not great.
lovely hotel, reception staff extremely helpful and speak very good english. they seem to be happy to help with any quiries you may have no
indoor pool facilities,smoking areas within hotel,good choice of food,resonably price drinks,
I liked the room with the balcony.The airconditioned worked well too.The indoor pool is heated at 32 degrees witch is pleasant.You have to pay 5 euros to use it although you get one free entrance per stay.I had a wonderful massage there.There is a supermarket right in front of the hotel and a big one behind the hotel that is so convenient for families. I did not like the food at the hotel.I recommend breakfast only as they are plenty of restaurants 5mn walk from the hotel.The hotel is located about 10 to 15mn walk from the beach whcih is a bit far to walk in the heat....the lifts are often very busy ( up to 15mn waiting time)so I would advise asking for a low floor so it is easier to use the stairs.
Excellent price for a 4 star hotel in August.
pool but wasnt child freindly the other quests were not child tolerent we felt that they had to be quiet all the time plus no entertainment for them
It´s amazing view to the sea dirctly , breakfast is good also, staff is good , you will found a very good resturates around the hotel like (Mason) and (Ulai) Barking car availble but in charge so i found free barking near of the hotel, room furnture not as 4 stars hotel but it´s ok.
Quality of food in the restuarante very poor considering the pricing and fact of waiter service, was expecting a far more varied menu and presentation which was appealing to the eye, as it was the standard was very poor.
A superbly located beachside hotel, efficiently run, with clean and comfortable large rooms. No faults.
i alway's felt relaxed the down hill ski slope
Good location overlooking the beach and sea. Near to all main parts of the town. No
Where the Hotel was situated
I would reccommend this hotel great location very easy going ,clean ,and pleasant staff
Closeness to front. Off road parking, evening meal was excellent. They served the evening meal to us which was 4 courses and very good quality, also well presented. Staff were excellent - very jovial and helpful. Breakfast buffet was a bit meagre. The eggs were overcooked. But there was a good choice of meats and cheese, also pastries, croissants etc.
Very smart hotel. Perfectly positioned for the beach and town. Have been going to Benidorm 6 times a year for the last 10 years and probably the best hotel I have stayed at. Very small swimming pool for the size of the hotel but its a minor gripe to be honest.
The food was of a good quality Dissapointed that the spa facilities were only to be used at an extra charge.
The room was comfortable and clean, and I found the selection and quality of the food to be very good. Although the room was big enough as I was on my own, it had a double bed and I suspect it would have been too small for 2 persons. The other thing is they did not replenish the shampoo and shower gel each day which would have been nice. Also as I had to leave early in the morning before the restaurant opened it would have been nice to have been offered a packed sandwich or something to take with me.
Service was very good. English was spoken by the staff. There was no icecream sold at the pool bar for the children
first class service and excellent staff no
I picked this hotel as it allowed dogs to stay. All meals especially on New Years Eve were exceptional of a very high standard. I did not like the lift to small and slow. Evening entertainment could have been aimed at a younger age group.
Very clean. good food, spa and pool Nothing
Hotel was central and we were impressed with the ffod and service Nothing
hotel very clean and staff friendly. The food was very good and we enjoyed our stay very much no complaints
The location is very convenient for beach and shopping. The hotel is quiet and comfortable with polite and friendly staff. We found the food a little disappointing.
Location food could have been better
Fabulous architecture and design. Not as lively as I expected.
the swiming pool ,spa,and the food you have to walk a long time to reach the room it is very very far from the reception and all the rest and no free wifi
great scenery and mountain background.The hotel building was great and the golf facilities very good! The red zone was noisy with people singing and using the TV at 5 in the morning.
Friendliness of staff.
Our room was lovely, the bed huge and very comfortable. Resort was very clean & staff very helpful. Breakfast was very good with a vast range of choices. The pool areas are spotless & beautiful, alot of thought has gone into the planning of these areas. Was dissapointed that there was no hairdryer in the room. Although its a very impressive hotel/resort/village its a young hotel trying to look like an old hacienda, its almost trying too hard. Never felt like we could truly relax there, not any real atmosphere. No privacy on our terrace. Prefer something more intimate.
large rooms, patio with great view and comfort. Golf course process at check-in was cumbersome and non efficient
Architecture was excellent, Nice room, staff excellent
the hotel prices on drink; dining and room service extortionet. would recommend hotel but dine and drink out
At special discount price, it was excellent value. Pools, location, breakfast and room staff were all excellent also. It is a lovely place to stay and we will definitely return! We did not get any information at reception when we arrived and had to ask where to get pool towels, breakfast, etc.etc. Also, lacking a shop. Nowhere to buy a book, magazine, tissues, phone credit etc. Not everyone wants to jump in a car and travel into Benidorm when on a quiet weekend break.
The golf course and the club house It was about an hour and a half away by foot to the nearest beach and was very quiet to the point of being eerie. Perhaps we went at the wrong time.
It was a great location for a great price. Nice pool also. Made it very relaxing.
I was meeting friends here but we had made seperate bookings, the staff made sure we were in the same block and had rooms as close as could be. I also decided to stay an extra night and that took less than 5 minutes to sort out. i had a slight medical problem and the reception staff went out of their way to help. Could have done with coffee making facilities in room - but i am a coffee addict!
it was situated in a good location, it was modern and well kept and the pool area is excellent i was on the 14 th floor close to the service lift the lifts mechanism was noisy as was the revoving door at the main entrance
This hotel is ideally located for access to the shops and beach. The pool area is very spacious. prices at the bar and not being offered the option of pouring my oun mixer to alcoholic drinks.
The restaurant was very good. The variety of food was excellent The reception area. There was only ever one person on the reception desk. You had to wait a long time to be seen. I had to wait approx 20 minutes to receive a parking key to the car park.
the food was varied the hotel was clean all together we loved this hotel no
The best thing about the hotel is the location, its central to the beach,shopping ,and the excellent nightlife.Breakfasts were excellent, too.I enjoyed my stay so much that I plan to go back again next year. There was nothing that I didnt like during my stay.
food was good
the food, the staff, i loved the hotel and would stay again if i ever go to benidorm again there was no wifi
standard of food was not as good as previous times.
the food was enjoyable especially the breakfasts. it´s position in relation to the shops, beach and bars.
location and nice food
Very good value, good food, efficient staff. Great location - minutes from the beach and the nightlife.
polite and happy staff the cleaniness is 100 percent all over the hotel meals were good and plenty. no
The staff were so good
Very comfortable hotel with excellent Food and attentative Staff . In a Good location for local märket and the beach. We loved the comfortable furniture in the reading area. I Wash my Hair daily and did not like the 1hour restriction on the Hair drier.
Absolutely nothing. I reported a problem with the TV in my room,I could not hear it.Although I styed at the hotel for 4 nights it was never rectified.My room was very noisy.Although I expected the single room to be small I was not prepared for how small and cramped it was.The food was of poor quality and I was not allowed to purchase a glass of wine with my meal only a bottle.
after parking my car in parking area---a problem after midnight getting out of parking area and getting in hotel---it was a nightmare
Clean, good position for my needs,easy to find, close to entertainment Balcony patio window - I had to remember to duck everytime I walked thr' it
the room and the pool good but cant see how it gets 4 stars breakfast ok but the dinner was very poor.. most left it on the plate we went to the cafe next door
Spaciousness, cleanliness and aslo out of the hustle and bustle of Benidorm. The rooms are big and the food is excellent Tea and coffee making facilities in the rooms
Just outside the center . Quiet in the nights
A good modern hotel with two excellent pools. Room was spacious, Staff very helpful. Buffet food was excellent. No tea/coffee making facilities. Bed a bit hard - very Spanish! No anti-slip ridges in bath - very dangerous.
Its position was very good - just out of town but close enough to walk in. The staff were very helpful and the breakfast was very good. As an english person having tea/coffee facilities in the room would be great
the food and the amenities
Parking was easy, staff were helpful and friendly, rooms were clean It had little character because it was so new and the food was very spanish, not a lot of things that fussy english children would eat
Room was large, well equiped & good bathroom. Reception staff were courteous & helpful. Had read some negative comments about staff but these were unfounded during our stay. Nice indoor seating area with entertainment although we did not watch performances. Very near Benidorm Palace our prime reason for our stay. Good for couples out of season & away from school hols. There was nothing during our stay that was detrimental, although I can imagine that the inner courtyard that acts like an echo chamber could be very noisy & disturbing in busier times.
Large room with a comfy sofa and balcony. Overall good value for money. Location good for us as it wasn't right in the town (which was crowded). Reception staff were a bit off hand and not so helpful.
The Belroy was situated in an ideal location. The staff were very friendly
Modern and stylish hotel, excellent location. I don't reccomend the boarding option as the variety of restaurants nearby is fantastic. Pools, lounge areas and cafe were all very nice and comfortable. Typical to spain, the hours of the pools (even the indoor one) and gym were short and not geared for int'l travellers.
very disabled friendly plenty of room to store electric wheelchair etc. Only drawback lifts small so not able to take chair to room. funny musty smell could be from drains or waste chute that runs through hotel noticed more when room shut up. Goes after a while.
the use of the sauna was verry good indeed the breakfast could have been a little better for 4 star hotel the eggs were not cooked properly and on leaving we had to be outside the hotel for 7-45am for the bus to the airport so we had to miss a breakfast the staff let us in to try and have something coffeeand bread but it was not organised properly the receptionist asked them to put out jam and butter as we had already paid for our breakfast this was very poor indeed i do not blame the staff but for 4 star hotel the organisation could and should be better
The quietness and standard of comfort.
The excellent decor and pleasant and helpful staff. The hotel was well situated for most Benidorm attractions and the half-board option was excellent value. One very small thing the hangers in the wardrobe of 1212 were incorrectly spaced.
The friendliness and efficiency of the staff. The easy parking facilities and access to the hotel from the car park.
The room was spacious and the bed very comfy, the bath was full sized so that was a bonus too, the lounge on the 1st floor was really nice and one particular bar staff was so happy and smiley it made up for others that weren't, Staff not very happy or didn't seem to be, not a cosy look but thats not what the hotel was looking for, the pool was very cold as the sun doesn't really get a chance to shine on it the way the hotel is positioned and the only bit of sun bathing area in the afternoon was around the back where there was very little room probly just enough for 10 loungers, oh and around the pool was very slippy when wet.
very central to just about everything.
Very helpful staff, excellent location, good food comparing to restaurants around Very small room (the one for single occupancy), some problems with electicity in the room - it was switching off every 10-20 minutes if airconditioning, hairdryer and light were on.
Staff Bed were just uncomtable and sound proofing from busy road poor
Excellent quality of food with plenty of choice, even for vegetatrians.
Overall top location, clean, friendly and welcomed. Food better than expected for price of hotel something for all. ideal for central loction no noise during night. will be back !!!
The accomodation is always clean and a maid came in twice over our weekend stay. There is nothing that I dissliked regarding the accomodation as it suited our needs.
The food was very good The bed I slept in, when I woke up I had backache, and finished up at the farmacia
the friendly staff who could not do enough for you food good and pleasent airey dinning room
The hotel is very clean with helpfull and polite staff. The food and quality of food was supurbe.best hotel we have been to for a long time. Its far better quality than advertised nothing.all good
within easy reach of facilities
No tea making facilities
Location, Friendly understanding staff
Everything was great except item in next box The room for non exsistant entertainment was far too small for the purpose and only smokers would be able to see anyway, on Christmas day it was so full people were bringing in in tables and chairs from the non smoking area,i am sure that a fire and safety rule was broken with approx, 200 people in an area meant for about 120,only at the last moment was the Piano Bar opened at about 8pm
Came for Benidorm Palace superb location. Reception area not up to 4 star standard needed some decoration/plants looked clinical.
Room was clean and tidy and we found the included buffet breakfast very good We were only there for one night and didn't come across any bad points
Spacious and clean
The rooms are very good. Food was acceptable. The bars not up to 4 star quality.The one good quality bar was closed. Internet was out of service for the entire duration of my stay. Entertainment was poor
it wasnt a 4 star hotel very basic
very good freindly and time
The food was not up to a 4 star standard. We have stayed at a 3 star in the same resort and had a better selection and quality of food. The way the buffet was laid out meant you had to keep going backwards and forwards to find what you wanted ie choosing your vegetables before you got to what meats and fish were available.
heated pool, central location, near to beach view of the graveyard from the back
I liked the location as it was near the beach and shops and not too far from the old town. Didn't find the staff particularly friendly
The location and overall friendliness of professional staff. The additional facilities of indoor pool and gym freee to use and supervised. In additon there were some nice unexpected surprises such as a free glass of campagne and complimentary galss of wine at dinner on the friday evening. Further it was my birthday during our stay and the management sent a complimentary bottle of champagne to our room. Nothing
the atmosphere in the hotel, the staff, location.food, yes, they didnt have any tea and coffe making facilities in the room, which I thought was poor for a 4 star hotel.
Excellent location; very helpful staff; wonderful food; pleasant indoor pool which was never too busy. Road works along the seafront were very noisy
every thing was beautifull
Staff very friendly, close to beach and a clean fresh hotel As always in Spain, hotel bar/lounge is for smokers! Why should my family sit there to watch entertainment or have a drink if we don´t smoke?
The whole experience was excellent
Center of town location Would have liked coffee/tea making facilities in room along with internet access in the rooms (wired or wireless) and more English programs on the television.
spacious room ,good breakfast and dinner,location
i stayed there 14th till 20th nov 10,and was very surprised with everything about the hotel.the room was clean and tidy.fridge in the room and free wi fi.the food was great.location was 5mins walk to bars and beach.ive been to benidorm loads and i will go back to the rialto for sure.my friends stayed just down the road and all they done was moan about there hotel..when i filled in the form at the hotel about my stay i put good on everything,,,i should of put excellant..wayne
The room was kept very clean with clean towels as required. The room had an odour when I arrived. I remedied this by opening the window and cleaning the toilet. I don't think that the housekeeping staff use toilet cleaner, as a consequence the toilet smells when it is used, and this leaves an unpleasant odour in the room which is shut in when the windows are closed, which could cause pollution if the there is no toilet cleaner used on a daily basis.
most of all,the cleanliness of the room and the hotel in general.The decor was immacculate,not a blemish, the room was smart and modern,flat screen tv and a small fridge.the staff are very friendly,no noise at all from the other guests.A really good comfortable hotel I was on the top floor and there was a constant whiring noise,day and night,coming from above
We have a car and were impressed by the secure parking that was offered. The food selection was excellent and quality was good No
the food is excellant,the room basic buteverything you need,lots of tv choice, location for the beach,quiet area. none
The hotel was in a good location,the food was excellent and the parking facilites was very good the staff were very helpful and friendly. We thought that the entertainment in the hotel was poor unless you liked line dancing or karoake
The staf were helpfully and always had a smile. The food was excellent very varied and the room was spotless clean and comfortable. Excellent alround.
food was good choice, great location,near beach,shops,nightlife.cant fault! aircon too warm? couldnt get it to cool setting.
the location & staff
Nice hotel food fair However drink upgrades expencive could not purchase a bottle of decent wine with meal.All drinks at bar served in plastic glasses not expected in 4 star hotel,Wi fi only hotel I have stayed in that charges 6 euros a day for this service.Lots of noise from hen and stag parties drinking cheap spainish drinks on all inclusive.Paid 840 euros for week had better for less. All listed above sorry.
The staff and guests were all very friendly and a nice atmosphere. The all inclusive package gave good value in terms of food and drinks. The bedrooms and bathrooms were very spacious, comfortable and well appointed. The hotel was stylish, exceptionally clean and comfortable. Evening meals were a bit hit and miss in terms of choice. Lunches were much better. Although we saw a good show called spirit of the dance and they had a duo on one night for dancing the rest of the entertainment programme was very poor.
Excellent food choice, Clean and friendly staff
The view was excellent at 15 floor. Food was very tasty and staff friendly, and the comfort and cleaning also good. The noise when maids cleaned.
I cold bring with me my dog
Went here in January as local ex pat resident ,at less then half what we had paid this time and thought it was good value; but this time we had to pay before we had even seen the room. we had a drink in the poolside bar from plastic glasses..hardly 4star treatgment. the food was not very good ,it was more quantity rather then quiality. the staff were very pleasent . But not of the standard we had in January. very disapointed, would not go back.SORRY This should be in next box.
Not a moan, but an on site gift style shop would be nice.
the staff were really friendly the rooms were spotless and the food was great loved the hotel just didnt like benidorm
I loved sitting in the large peaceful reception area and piano bar. The reserving of sunbeds from the early hours in the morning even if the owners of the towels didn't turn up until late morning or even after lunch. I think this practice should be stopped by management.
excellant breakfast.. with 'cava & vino blanco' ! luxury hotel, fantastic gardens & pool realy helpful friendly staff. great large rooms & good value for ££.. no negativity !
The staff were so friendly and they all could speak english.This was a great advantage to us as we dont speak spanish.Very helpfull on what to do and were to go. Markets and bus numbers to get you to old town.I would go back to this hotel again and tell my friends It was holloween weekend and all the staff made the effford to dress up and decorate the hotel
convenience to facilities Staff in all areas superb. air con intrusive thru night.Rooms should be carpeted for insulation
Nice surrounding of hotel The staff would not be flexible, we asked for a King bed we did not get this then asked if the twins could be made into this and this we were told was not possible!
Excellent breakfast, large choice of food. Whilst clean, some public areas looked a little tired after the busy summer season
Clean, tidy and a wonderful view. Breakfast was a bit of a free for all!
Clean, lovely pool, friendly staff. No coffee and tea making facilities in the room.
Large breakfast selection and spacious pool & gardens
The room was spacious and clean and comfortable The buffet breakfeast was not good, no clean tables and nobody to help us
nice pool good food nice area for hotel rooms were not large enough
Excellent selection of food in restaurant. Leisure facilities very good. Evening entertainment good.
the pueblo hotel was an excellant hotel for location to all the entertainment venues,it was very clean and the food was fantastic i would recommend to anyone. nothing
We thought the food was of a very high standard and plenty to choose from, cooked really well. will be back in april. I would have liked to have stayed in the main part of the hotel rather than in the annex block 2 which has very small rooms. But still very comfortable.
Staff were very helpful at all times, and there was very easy access to nightlife, shops and bars. Noisy bedrooms and food not hot enough.
Food was nice. Bar to stay open longer.
close to all amenities. Bus facilities very handy. Entrance to & from the Garage, Keys were very hit & miss.
this was not the same hotel. as i stayed in as march its gone down hill quickly. the food every thing cold that was supposed to be hot.and waiters taking food dishes before you finish youre meal.
The food was excellent and although the location was noisy was central for Benidorm The room! It was disgusting, smelt strongly of mould and and [room 2004 annexe builing] We worked out because it was situated where the sun could not get through as huge trees prevented this. That said if the trees were removed then the room would be overlooking a very busy bar. I dont think the rooms should be used for this reason!
Breakfasts were excellent also enjoyed the entertainment Noisy neighbours guests on either side of us as the walls are paper thin.
Convenience for shops & bars. Being a jacuzzi fan I was disappointed in the fact that it was in with the swimming pool and not a seperate heated tub.
The breakfast was very well presented with plenty of variety. The situation within the town was fairly good. The room was very basic with no hairdryer (had to be hired from the front desk as did the remote for the TV!)) and there were absolutely no niceties that one would expect in a 3* hotel. The room was non-smoking but there were ashtrays on the balconies and everyone smoked out there and the smoke drifted into the rooms.
Nice food,helpful staff. Lifts too small and too few!!
Food was great and staff were freindly
very good hotel
Food was very good, maid service was good We were given a room that I think was staff quarters. the view from the balcony was non existant
clean hotel sound travels easily through hotel
food accomadation comfort
Only stayed one night so cannot really make any comments Room we stayed in was above front door and was a bit noisy through the night
Very nice view from our room The rooms are very too small for a 5* hôtel
Utterly luxurious and very select - just as 5 star hotel should be. The entire experience was delightful with charming staff and a superb location. The views from the bedroom were stunning and the bed blissfully comfortable. The junior suites are well worth the money and we will definitely stay again
Elegant design. Friendly staff. Excellent location. Gastronomic restaurant. Small room. Small bed for two.
staff very friendly, location good, views lovely.. no not really..
Friendly staff. Very clean throughout. Relaxing. Half board menu very restrictive for a week or more stay (too repetitive). Needs to be extended to give more choice.
Amazing place, beautiful food! No swimming pool
The location of the hotel has a difficult access, especially if there's a festivity going on - like the evening I arrived - and the taxi couldn't get closer than 300 meters from the hotel which is on a hill. Foreign alcoholic drinks (too) limited available and not in line with a 5 star hotel. This hotel deserves 4, maximum.
Well laid out,spacious and clean. No negative feedback.
Easy reach of the beaches and nightlife. TV more than caters for Uk travellers. Good quality and plentiful breakfast buffet. Too basic in rooms ie no toiletries, small towels etc.
Pool area and rooms were all kept clean, great value for money as we paid £35 for a 3 night stay. There were 4 adults in the apt on a long weekend stay which was not cramped at all we just made the bug balcony our sitting area No crockery or cutlery although there is a kitchen - think they should either do away with the kitchens to make the rooms even bigger or put some accessories in.
stayed there before no it was ok but not as clean as the first time we stayed there in2002
very friendly staff, always clean, good eveninig and childrens entertainment. lots of variety for meal times, good quality food, not your usual all inclusive rubbish!!! hotel reception staff thought we had paid too little for our rooms and wanted to make an extra charge..
Entertainment was good Food could be improved