Breakfast was very good. The internet did not work in the room.
the comfort and the stuff are very nice and good breakfast...
Our room was very comfortable and spacious overlooking the Grand Canal. The divan for our third adult was not as big as a regular single bed size.
We were fortunate to have our window 'overlook the canal(had requested it). Great view, great breakfast
The room are very comfort. I got the free upgrade to the canal view room that make me so surprise and enjoy. Breakfast are good too. Location are find. Just the reception can be better, because the way they talk is not so friendly.
Hotel is situated near the railway station, comfortable, good breakfast.
As they sit on a good location, they do not bother looking afer guests . They should at least be friendly
Location was excellent - close to train, bus depot and vaporetta station. Room was comfortable and very clean. Good value for money. Some staff were excellent, others acceptable.
Excellent hotel in a good location. Very good breakfast.
The breakfast buffet was good. This hotel was the worst experience in our entire trip to Europe. The staff made us book an extra room because they said there was no way they could bring in an extra bed for my son because it was against "Italian law" to have 5 people in a room. We stayed in other hotels in Italy and never had these problems.
great location, good service hotel look great until you get to the room. bathroom needs to update.
We were promised that the bathroom door would be fixed and this never happened which was dissappointing.
The building archetecture suggested it had been a part of a monastery joined to a large church nextdoor with lots of bells. The bells do ring. The hotel has a beautiful courtyard that our room looked onto. The room was clean and nicely furnished. Your information should note the hotel does not have an elevator. Hotel staff carries luggage to your room, however.
The reception staff were fantastic.
Friendly staff, we stayed there to be near the bus / train station for an early start. Clean comfortable rooms.
Friendly and helpful staff, somewhere to leave your bags before and after your stay, small courtyard garden, excellent location close to the station, sound of the nearby monastery bells, reasonably priced drinks in the very comfortable bar No
Hotel Abbazia is just two minutes away from Santa Lucia train station, and the Ferrovia vaporetto (water bus) station is even closer. You can catch a ride on the vaporetto from there any time day or night to San Marco or anywhere you want, or you can just cross the "Ponte dei Scalzi" on Canal Grande and walk your way from there. The hotel entrance is tucked away inside a small alley, and you might have to ask for directions if it is your first time in Venice, but it should be easy for you to find. As for the hotel itself, it is really a charming hotel, and the staff, lead by the manager Alvise Vianello, are the friendliest and most charming staff you would ever counter. The are welcoming and accommodating that you'd feel right at home when you are there. The room itself was very nice and well maintained, it is of a good size, and has all the needed amenities. The bathroom was also clean and of a good size. The hotel also has Wi-Fi and it's free of charge for the guests. The breakfast was basic, and actually was of the widest varieties that we've experienced in our 6 cities Italian adventure, but again, breakfast is not exactly Italy's biggest export. We loved our stay in the hotel Abbazia, and we loved the kindness of its staff, and if we ever went back to Venice, I'd make sure to stay there again. The shower handler was broken, but it was not really an issue for me.
staff were helpful and efficent, the location was excellant to train station etc. breakfast room could be cleaner,bedroom needed to be dusted more attention to detail required
The hotel staff were wonderful-extremely friendly-they treated us like we were at a five star hotel-they took our bags to our rooms and any time we needed anything they brought it to our room immediately, I Love this hotel.The Breakfast was super! The location is just a quick 2 minute walk from the train station. they even told us a back way to get there so that we didn't have to use the stairs in front of the train station. I was travelling with my freinds and my mother and we had a blast. Mirko at the front desk was so great-we all want to go back to just to see him-well and to shop too! You must stay at this hotel! The newer the rooms-the supperior ones-are beautiful-wood beams on the celing and a jucuzzi tub . super hotel They do not have elevators-I was travelling with my mother who could not go up and down stairs , But they made wonderful accommodation for us and gave us a bigger room on the bottom floor.
Staff at front desk very helpful and friendly the breakfasts! Hard-boiled eggs were soft-boiled and surprised many guests when they cracked them open. Croissants were burnt, coffee was put out in glass pitcher, not heated and tables were cleaned very slowly, a real disappointment.
The hotel is perfectly located (close to the train station and to the bus station, making it convenient for a city-trip) and on walking distance from the city-centre. Staff is quite helpful and very nice.
로마광장에서 가까웠던 점, 정원이 예뻤던 점 콘센트가 안 빠져서 직원을 불렀는데 무슨 문제냐며 다짜고짜 방으로 와서 화를 냈음. 방이 너무 좁았음.
아침식당에서 할아버지가 굉장히 친절했습니다. 가족실을 신청했었는데, 정상적인 더블베드 한개에다가, 소파같은 간이침대 2개를 준비했더군요. 좀 어이없었습니다. 침대호텔 카운터 여직원이 별로 친절하지 못한것도 상당히 거슬렸고요.
기차역과 가까웠던 점 노후된 시설.
Super busy location. Very handy for our early train departure on our last day. Handy to all of the water taxis too Nice breakfast in a pleasant dining room. Our double room was very large, with a high-ceiling and large bathroom with tub/shower.
The location. The staff, room quality and cleanliness.
Location Room was extremely small and had ants shower stall was about one foot by one foot no tub
When a staff brought my luggage up, I gave 1 euro, it may not be much, but I researched that you do not tip in Europe in general. Staff made sarcastic comments which was very rude. I will not go back here for this one guy, I was ripped off quite a bit in europe, so research and be firm to say "NO" when they ask for more money or tip.
The location is near the train and bus stations and also near the vaporetto. It's a busy area, but convenient. The hotel offers free appetizers in the afternoon and great free breakfast in the morning. The single room was tiny, but it had all I needed. If you don't plan to stay in your room much, it's ideal.
The location, close to train station and to ferry service. The good breakfast. The spacious room (a standard room) and the bathroom with a window. With reservation of "Booking.com" is not possible to dinner with price of € 25,00 as is written in the Confirmation. Please cancel it from your Booking.com confirmation because the menu of the hotel restaurant is more expensive!
Only location was good. except location, everything was pretty bad.
View from big windows to Canale Grande
Clean hotel with good location on the canal. Small room with small bath. Could not turn around in the shower.
The location was excellent and easy to find, as was the view and breakfast.
The location and dinning staff. The front desk staff was arrogant and unresponsive, bad attitude......
Great location, 600 feet from train station . Old building ( this is a very old city ) but makes you feel as though you have gone back in time . Great food , service excellent. Front desk guys can be a little stuffy , but they upgraded us at no charge . Beds could be queen or king , the 2 single beds are a joke . Pushing them together is pointless. A romantic hotel in one of the best cities on earth , should have bigger beds .
near train station, beautiful room and bathroom, friendly staff
The staff was very friendly and helpful. We loved the location. Also very quiet area at night. The hair dryer should be updated - it didn't work properly. The bed was too firm.
It was very close to the train station and accessible to major attractions The room was very dirty and old
location, staff (very helpful and friendly), cleanliness bathroom was small and awkward, some street noise at night
Great people. Very helpful & friendly. Once we found it, it was very convenient for transport sights etc.Room was decorated well and everything worked. It would have been nice to be able make a coffee on wakling up. In common with many hotels in Europe, there is no tea or coffee facilities in the room.
Familiar staff. Warm croissants served at breakfast. Very convenience, a few steps from the railway station. Not exchanged used towels on the 2nd day.
Everything surpassed my expectations. The staff was incredibly nice and helpful. I would definitely come back!! I highly recommend it!!! Bathroom /shower a little bit small.
The staff were *excellent*. Friendly, helpful, courteous. Also, the breakfasts were wonderful - a real continental breakfast with excellent coffee, capuchino, pastry, fruit... Location is very convenient - a 2 minute walk from the train station, a 5 minute walk from where the airport buses arrive, and a minute from the nearest Vaporetti (water bus) stop. Be aware that the nearby church bells ring at 7:15 AM and 8:15 AM every weekday morning; great if you want to wake up early, but hard to sleep through...
Closeness to train- and bus stations, quiet room, good breakfast, friendly staff Very small room, poor view from the window (a wall a couple of meters away)
Very friendly staff, gracious owner, excellent breakfast No elevator, no lobby
Close to train station, easy walk to shops,canal, able to walk or catch water taxi to St Marco's Sq.Breakfast pleasant & fsmell of freshly brewed coffee inviting first thing in the morning. Staff couln't have been kinder or more helpful..with maps, directions, timetables, advise. Rooms small/cosy but decorated with rich Venician style & colours
Great location, price and staff. Ideal for first-time solo travelers. N/A.
Despite the room was single, it was large and cosy. The breakfast was not so rich, but fresh and delicious.Location-excellent. The problem with mosquitos.
It had a perfect location to the station/bus station and also the centre of Venice. Room was very big, but shower was small.. the bathroom was abit small - but it was good..
excellent position, very next to the train station. (in Venice this has the greatest value!) I would have appreciate to have little bit warmer bed covers, due to the autumn temperature.
During heavy rains and rising waters in St. Mark's Square we relocated here from our hotel so we wouldn't have to drag our bags through the water to make an early am train. We did not expect luxury or pampering. The price was right and the proximity to the sl train station and vaporetto was perfect. The staff treated us cordially and fair. There is no elevator. If you have trouble with steep stairs, this is not the hotel for you. The lobby area (where the internet reception is best) is positively filthy. No room safe.
Location No courtesy. Very uptight Won't give an extra map next day.
Fantastic location. Room was wonderful. Most of the staff was very kind and helpful.
Excellent hotel, great location overlooking the grand canal, friendly and helpful staff
This Hotel was fabulous, from the quality of the staff to the detail of the rooms. The breakfast was always beautifully presented with great staff. The location was so easy to find and perfect for getting to the train station and ferry. I highly recommend this hotel! Nothing was a problem at this gorgeous hotel.
There is a lovely rose garden that overlooks the Grand Canal. It is so lovely to sit out there and eat breakfast or have a bottle of wine in the evening. They have a fabulous continental breakfast also.
Everything. Thats it! Wonderful rooms wonderful showers, wonderful gardens, Breakfast limited but still good
We enjoyed the breakfast in the garden
Location boutique hotel No kettle in room
nice and wide rooms. the location is perfect and it worths the money spent.
Great Location on the Grand Canal Breakfast in the Garden overlooking the Canal was excellent however the breakfast (Included in the rate) didnt include cerials or Cheese / meat choices that you normally get with a buffet breakfasts at similar (and cheaper ) Hotels
The staff was very helpful and we traveled with our 6yr old.. Nice stay and would say again... Anyone can split hairs but all-in-all it was as we expected for a 4 star in Europe...
The room is very nice The location was a little hard to find.
breakfast was good
very sentral location - good breakfast - friendly staff it was very difficult to just find the hotel - even with help from a local! We where not able to sleep as we wold like to in the mornings because of noise from the corridor and neighbor rooms etc.
very quiet and relaxing location would have preferred the room to be a little more spacious
Location. Food & Drink prices prohibative.
We enjoyed the friendly and helpful staff. The location of the hotel was an easy walk with luggage from the train staation, just steps from the Grand Canal.
The Hotel offered good clean rooms in a very handy location to parking and acces to the city. Finding the hotel was not as easy as anticipated but by asking a couple of friendly locals we did not waste too much time at all. Good idea to have a good look at a map before leaving home!!
The Balcony After taking the elevator, need to take staircase. It's Ok for light bags traveller but not for very heavy bags
It was easy to find the hotel (I heard before that it is hard to find hotels in venice). The room was clean, and the temperature was great (we stay at Carlton Capri in Nov, and the weather was cold in venice). The bathroom was nice and warm. The room as a window opening in a allay. Venice is a noisy city because of tourists at night, but this hotel is located in a very quiet point. We had a good sleep in our room. The hotel is near to a water bus station. There was a good elevator in the hotel. breakfast was acceptable, but not very good. The hotel is near train station, but there is a bridge between the station and hotel (also between the hotel and water bus station) which has many stairs, and it is very difficult to carry the languages, even for me and my husband, both young. The staffs were good, but not helping too much. The hotel is far from Sant Marco and most important places for tourists (not a big problem, about 30 minuets walking). A very important thing is the hotel has not any internet access.
poor air conditioning
산타루치아 역이랑 가까워서 찾아가기 쉽고, 리알토다리,산마르코광장쪽으로 걷기에 그렇게 많이 멀지 않아 좋은 장소였습니다 :) 카운터에 계신 아저씨 한분이 정말 불친절했구요, 저희는 가족룸에서 머물렀었는데 냄새가 장난이 아니여서 혼났어요ㅜㅜ 더블침대로 하나는 괜찮은데 다른 하나는 허술하고, 이불도 안좋고 그랬어요.... 가격대비 좋진 않은거 같아요~숙소는 베네치아 본섬 안에 잡는 거 보다, 다리건너기 전에 밖에서 잡으시는 게 나을게 같네요 (차타고 가시는 경우에요 :)
위치는 아주 좋았습니다.역에서 아주 가까움. 아침에 근무하시는 분들은 아주 친절했으나 저녁에 근무하는 분은 아주 불친절했으며 손님이 들어와도 인사말 하나 없이 자기 전화통화만 계속하는 상태로 키 건내받았습니다. 유럽 호텔방들이 크지는 않지만 여기 제가 지낸 방 특히 작고 아주 갑갑하였습니다. 사진과 많이 다릅니다.
Good location close to train station, breakfast included was also very good.
The location was perfect - close to the bus station and the water bus just across the bridge. The tides did not affect the water bus or water taxis like at other stops on the canals. Remember to bring converters for outlets - the hotel does not have any to borrow!
location was great...room was great would have liked to have had a room overlooking the grand canal because this is one of the reasons we picked this hotel
Breakfast was very nice each day. Rooms alittle too small for three people.
the location value for money
The location was fantastic and the room was stunning Nothing
The property was beautiful and clean. The location was so convenient. Close to port, train station, and the Grand Cannal! It was nice that our raye included buffett breakfast. The beds were the only thing I would suggest they improve. For a 4 star property, I was expecting cushier bedding.
Location excellent. Straight across from train station. Right on Grand Canal. View directly onto canal. Apparently hotel was upgraded in the last 10 years. Rooms are in need of an upgrade again. The rooms are "not" of 4 * standard. Disappointed with bathroom. As Venice is a damp city to visit, the rooms need to be insulated from damp and mustiness particulary that this is a 4* hotel. Hotel is definitely overpriced! :-)
I liked the location near the train station and near other transportation; the neighborhood itself was not so interesting. I have no complaints.
The Location For the cost of the hotel the cleaning service was not up to par.
Lovely Venetian style. Friendly, helpful staff. Very convient location. Difficult to get luggage to without water taxi (from cruise terminal, may be fine elsewhere)
The Carlton was a great location to stay before taking a cruise ship vacation. We obtained a water taxi right from the Hotel to our Cruise ship. There was not a thing that we did not like about our stay at the Carlton.
near the station. room was small. shower room was small, too. but tidy and neat. a bit over price i think. maybe in venice island that is why.
Proximity to the train station was great Top floor - no lift, rooms and bathroom very small
Easy to find and the location was superb
The staff is very helpful and polite and always very friendly with their guests..The hotel is also situated in a very good area just 10 minutes walk from the Piazalle Roma bus terminus and about 20 minutes walk from Piazza San Marco their is also the Fruit Market in front of the hotel with some very good fresh fruit especially the Passion fruit which is really a sweet treat.Apart from that their are a couple of good restaurants just across the road where you can have a Tourist menu for just €11 and the usual pizza corner shops which sell the best pizza i ever had. I will definetily use this hotel again if i will be visiting Venice again... The Toaster in the breakfast room is the only thing that annoyed me because it does not work properly it takes about 15 minutes to do a couple of toast apart from that everything was just fine.
It's location was Convenient for easy Access to shops, tourist sites and traansport links.The Hotel staff all spoke English and were veryhelpful and friendly The bathroom/toilet area was very cramped - very small- large people would have difficulty using the shower
We could find the hotel's sign after across the bridge. The reception open 24hours and takes 10 mins walk to the main station, so we could get the train even early morning. There were a lot of shops and restaurants near the hotel. There were not the room on the ground floor and no elevator so we had to go up stairs with heavy luggages.The interior was very nice but the room and bathroom was small.
The staff were very helpful and friendly Not having a lift was a bit annoying, especially with bags, but we knew this before we booked - we were up endless flights! Good excercise though!!!!
The location could not have been better and easy to find.
Proximity to all areas