Great location, great staff and nice room. For the price, the breakfast was quite poor. Needed to be more choice of fruit, breads and cereals.
location, comfort and service. the coffee at breakfast was awful. strange when everything else was so good but even the germans were drinking tea instead!
Went to celebrate 20th anniversary. Stayed in a 3 star hotel in Venice before and this was certainly more posh and the price tag reflected that as well. Nice amenities that we were not aware of: breakfast was included at the restaurant, 30 minutes per room of private sauna, jacuzzi or steam sauna time per day. Hotel is a 5 minute walk to St. Mark's Square etc. Staff are very well dressed and say the right words, but I never sensed any authenticity, warmth, friendliness, etc.. I asked for assistance on several occasions from different people related to getting to the airport, a restaurant recommendation, directions, etc and the responses were typically curt and robotic. The only exception was the porter/bellhop from the Philippines, he was great. I would expect more from a 4-star hotel when I'm paying $400-500 per night. It was as if they didn't like their jobs. The same experience was noted in the restaurant which was located in the sister hotel next door. Doubt I will return given the opportunity.
Everything was amazing at the Palace Bonvecchiati, location is great, Staff so helpful! Would definately go back!
atomosphere and comfort, very accomodating. Good service from staff
What I preferred in the hotel was the location. The room was nice, spacious and clean. The view from the room was not good. The breakfast was poor.
the quality and good taste of the decore. the sauna and swimming pool not working and the lack of apology or compensation for it
The staff was very courteous and helpful. The room was more than I expected and very comfortable.
Location, Confort No Complaints
The rooms are well designed and the bedding and towels etc exemplary I think the breakfast could be much improved, it was a let down.Making the Internet connection was difficult.
When staying here, I liked the way the hotel was decorated, very typically venetian but beautiful. I enjoyed the breakfasts, and the staff were very friendly and helpful. our room was plenty big enough and the walk from the hotel to the main square only took 2 minutes!
A lovely hotel in a great part of Venice, near St. Marks square. Clean rooms, nice breakfast. Our standard room was tiny. We could barely open our 2 suitcases up on the floor side by side at the foot of the bed and pass by to get to the washroom. The room was just bigger than the bed.
Arriving by boat; Location Must improve breakfast
Great location.Excellent helpful staff Room a little on the small size but adequate
location bar prices
The staff were very accomodating, especially Antonio, who provided excellent references about shops and places to go, and provided excellent assistance with my computer.
Everything was perfect. The staff was friendly and very helpful. My wife and I and our 8 year old daughter were very comfortable and really enjoyed the services the hotel had to offer. Breakfast is excellent and you can also order items from a breakfast menu for additional price. We plan on returning to Venice in the future and will make sure to stay in this hotel again.
Perfect Location, very welcoming, comfortable. Overall I would highly reccomend.
beautiful room-lovely celilings, tastefully decorated Be careful with booking water-taxi service via the hotel. Agree on price and request pick-up at the hotel's mooring area on the hotel side. We were asked to walk with our luggage through the streets to meet a water-taxi at another location. Fee requested was Euro 60 (for three stops!), which we did not accept.
Closeness to san marcs square. View over bridge of sighes Price of drinks, extras for eggs etc at breakfast
very friendly and professional staff and perfect location of the hotel.
rooms very nice, location good.... staff very nice except for one person at the desk who soured our experience.
The perfect place to stay while visiting Venice! Close to everything, wonderful staff who went out of their way to be helpful and accommodating. We felt completely spoiled! Wonderfully romantic room and delicious breakfast in the morning...would definitely stay again!
Very good location in Venice. Special "historic" atmosphere in the hotel that we enjoyed. Spacious lounges and sitting areas on the different floor. Very comfortable roof terrace. Spacious rooms. Furniture in the rooms and water robinets/small things in the bathroom could be brought up to more modern standards.
Although i stayed for 1 night only, but i definitely enjoyed the hotel. the location is excellent, though you should know exactly at which station you should go. the staff were very friendly and helpful.rooms were very clean and they have an amazing decoration and every corner says Venice.
the staff was pleasant and helpful and location was excellent
The hotel staff were very helpful and generous with their time
Personnel très disponible, hôtel typique, spacieux, très confortable, proche de la place St Marco avec arrêt du vaporetto à 2 mn. Séjour super ! Je le recommande c'était GENIAL.
The hotel was in an excellent location. It was easy to go shopping or sightseeing from the hotel. The breakfast was very nice, too.
Incredibly helpful staff and speak quite good english. Very clean and interesting architecture. And Mirco in the bar makes a killer White Russian. Definitely recommend this place
Location was absolutely perfect. The restaurant staff were amazing!!! However, I wasn't too pleased with much else considering how much I paid for the room. The room key is unnecessarily large.
Staff were very friendly and helpful. The proximity to all the attractions was excellent. choice of 2 water bus connections close by the Giglio station was more convenient than st marks sqaure bus station. Breakfast was good lots to choose from. Coffee was good.
Excellent position for city travelling. 400m from St Marks Square. Breakfast was excellent. Rooms were very nice. Big thanks to the night porter who was great as we were usually the last ones in at night!! Highly recomend this hotel.
Unusual. Helpful staff. Wifi limited. Facilities need updating.
Location ... close to San Marco Square Service was poor. Room facing is poor.
Location of the hotel. Room Front desk staff not freindly though!! Charge eight euro for room service whatever the order is!
Everythig was absolutely perfect!!!!!!!
Location, location, location. Felt small & discreet. I cannot fault it. (I did not have any meals there, however).
The hotel was in a good position which enabled us to move around easily. Hotel staff were polite and efficient. Hotel offered 5 star quality and service,
When we were checking-out the money for our staying the hotel took twice from my credit card.
Conceive is well trained & good -Hotel charges for hot water €7/-!! in room for taking my medicine/ Quality of food for Breakfast not of high grade - similar to canteen
Excellent staff help, great position on St Marco, and very near excellent shopping.lso water taxis available right on the doorstep Because of the atreet , the rooms on the canal can be quite noisy.
fine hotel with fair price -
Location was great. Hotel was beautiful.
Great location, short walking distance from San Marco and nice shops and restaurants. Very close to the waterbus. Very elegant, clean and breakfast was excellent. I will come back. Everything was great
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
The hotel staff were cold and rude. The room service was very poor.
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
Friendly, great service,comfortable room Difficult to find hotel
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
Excellent location, staff & facilities.
The closeness to everything, the staff were great. The food was just ok.
the breakfast is very good and the staff are very helpful. the problem like all hotels in Venice is the noise, although the room had sound proof glass it was still very noisy.. another thing was the fact that it was opposite Mc Donalds which seemed very out of place and crowded...
Pleasant staff, cleanness of the room, view at the S. Marco square, nice and comfortable bathroom. Heating was turned on too much, the thermostat at the room was not responding.
The staff were professional, charming and very helpful. The hotel was clean and comfortable and in an excellent central position. The cuisine was very overrated, not good value and therefore disappointing
location and old-fashion design more vegetables on the breakfast
The location is excellent - very well positioned for St.Mark's Square and all the interesting streets and canals around it
The staff were extremely helpful and accommodating (and did not continually try to sell us tours and options as we have sufferred in other hotels) and the location is perfect to explore Venice. The church bells... be aware of the bells at all hours given location that this is inevitable (a price worth paying).
Access Amenties (tours etc) offered via hotel excessively priced...
Very helpful and friendly staff, excellent and quiet location, well equpped and comfortable room with a beautiful view Bathroom on the small side
Good location. Staff friendly & helpful. Breakfast excellent. Service always readily available. Room small & expensive for what it was. Air conditioning iffy.
location,design,very friendly staff nothing
Very quiet room and very stylish/modern interiors. Breakfast was very good, too. Not particularly
I thought the hotel staff was extremely pleasant and accomodating. Everything was terrific, however, there was one item to note. One evening while sitting in the bar lounge we ordered an appetizer. For 30 Euro's we got what one could only describe as a match-stick sized spring roll. I thought the portion and price were not consistent. However, the breakfast bar was fantastic.
The best hotel in Athens. We ended up eating both at the roof top Restaurant and Main follow breakfast room and had excellent food, service and views. Highly recommend! Surrounding neighborhood wasn't very upscale
Very central location to all that Venice offers and yet the right side of the Grande Canal to get away from all of it and unwind. Right next to Salute water taxi stop. Room was fabulous and staff were very attentive
kindness of the staff they where working in our hallway with more than 5 persons, ceilings opened etc.
Fantastic hotel with a stunning location in Venice.
the place is not five stars it s three stars. The terrace is not covered so the birds take all your food, the bathrooms are tiny and the water spills all over, the internet slow.
friendly staff, excellent breakfast (very nice terrace!), nice room (though a bit small), good design,
i like the design of the hotel and the staff were very friendly and very helpful No
Price and location no kettle, blanket.
Beautiful, friendly hotel in an ideal location- tucked away in a quiet little square ......yet the hotel is minutes from shopping streets and St Mark's square. Highly recommend it and will definitely stay again.
Very convenient location and helpful staff Room was small and not impressive for a 4* hotel. Actually nothing at the hotel was 4*, 3* would fit better.
Staff is more than friendly and helpfull. Location is just perfect. Rooms are in good conditions.
It is quiet yet very accessible to the town. It is actually inside downtown area but very secluded. Very friendly hotel owner and staff. Good recommendations regarding restaurants.
The staff,hotel, facillities and location Everything was fine
location was so convenient to sights. Loved the breakfasts. Staff was very helpful and friendly. loved our stay.
The location is excellent, very central and within a walking distance to every major atraction, the rooms are lovely, very new and clean and the staff is extremely helpful and nice (which is very unusual in turistic Italian cities) It is difficult to find the Hotel, it would be good to have signs to point us to the right direction
Polite and attentive service from all staff, great location once you get your bearings.Well laid out rooms and environmentally friendly set up for airconditioning and ventilation of rooms.
The location and quality of the hotel were really good. It was difficult to find
Hidden in a private courtyard this is a quiet retreat from the tourist hordes outside. Excellent variety at the breakfast buffet. Walking distance to all the major sites. Like all hotels in Italian cities rooms are small and prices are high.
When making our plan to visit Venice we did not know that the place is an island. The sight of water scared us at first on arrival .It became fun and visit to wonderland. The hotel met our expectation as big and reputable shops are within easy reach. we enjoyed our breakfast which provided good scenery of Venice. Nothing
Very friendly and professional initial welcome. Helpful advice from concierge
Superb location, gorgeous terrace with fantastic view, good food and very friendly and helpful staff! Enjoyed our stay there very-very much! only the price..... :-)))
Position is second to none. The restaurant very very good and the staff too and the food was top drawer Our view out of the bedroom window was a flat roof with lots of dead pigeons on view. very disapointing.
Location and personal attention
The location is excellent. The Staff were very helpful and cleaning service was excellent. Food was also delicious.
Profesionalism and kindness of staff.Location on Canal Grande 2 minutes walking distance from Canal Grande;
Location, breakfast buffet ,view Non smoking room had smoke odors from neighbouring rooms. Problem was solved by room change however ,thanks to helpful staff
hotel staff was helpful in all regards. The room, view and breakfast lounge were nice. we had to leave :-)
Excellent location - 3 minutes to San Marco, good services, spa facilities in other location (boat transportation to spa), expensive services (wireless internet - 20 Euro, restaurant dinner for two - 250 Euro)