The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
close to the city and confortable hotel
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
Very comfortable room, nice customer service, good lake view.
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
central location. some of the decor was quite cheesy
realy magic hotel。 i love it。
room decoration, location;
The location of the hotel is excellent, just 5 min walk from Luzern Bahnhof, opp to Rathaus. A nice budget hotel and I enjoyed my stay. But its little on expensive side. Avoid using minibar in the room as it seems expensive
neat to station 10 mins walk For breakfast and recepation u need to go in another hotel hotel krone .Recepation was available from morning 7 to night 11 only , If you have ny problem in night you need to go to another hotel . all hopeless situation. All room are of different types & size so it depend upon your luck what kind room you get it . So its better to check before booking otherwise you will spoil you happy mood for what you have intent of holiday (:-
The loctaion is very good. The room and bathroom are comfortable enough. I got an helpful broucher and map of luzern upon check in, which was nice. Compared to other the price was acceptable for such a good location. Having the reception at a different hotel, though I knew about it in advance, was a bit uncomfortable, especially when I arrived with a suitcase. You have to climb stairs to get to some of the room (though not mine) which again isn't good when arriving with luggage.
Room was reasonably spacious, even though not so close to the train station, location was pleasant. Breakfast was ok. Due to the marathon going on on our day of arrival, there was a little fest-like set-up just right below our hotel, with food & music & lots of people. It was quite fun. We arrived to realise that we had to check-in at Hotel Best Western Krone further down. That would normally be fine. However, on that day there was a marathon going on and the streets were barricaded! There was no way we could have cut across the metal barricades with our luggage and all, like the staff told us later when we managed to check-in(1 hour later). I think in cases like this, the hotel should have made other arrangements for guests checking in.
our room (Aladin) was very nice room situation (facing place) could be noisy during summer
My man and I wake up every hour in the evening. don't know what it is, maybe clock of the church. The facility is just very basic. I don't recommend.
The location and the view from our window/balcony was spectacular! Hotel is in a great location! Check-in staff was excellent!
I liked the location the best, right on the lake.
Great view if you get the lake side. Nicely period fitted out large room. Room stuffy but the windows opened onto a quite foot path. The room was directly above the bar and the paino played lowdly until 11:30. Avoinf rooms over the bar.
The quality of the furnishings in the room - very luxurious. The size of the bedroom - very small
Location, restaurant & bar Small rooms, weird cut/shape, overstuffed with random furniture. Too noise with next doors, hall way noises very audible, especially in the morning with the house staff - vacuuming rooms with open doors... Not exactly 5 star hotel behavior.
We liked the localion, the view, the garden, the breakfast, and the service.
Very well situated; beautiful view on the lake on the mountains from your balcony. The price level is comletely outrageous. The room is rather small, not over-equiped for a 5 star Hotel; breakfast is rather limited, so what remains is a beautiful view for an extreme price!
location no air conditioning, noice of the street because the room was in the first floor
only locatioin smell in the room, old and not value for money
We have stayed in many so-called 5 star hotels throughout the world, but the Grand National is truly what it says it is - a 5 star hotel in every way. It's position, staff, quality of furnishings and food are truly excellent.
I liked the location and the staff. I did not like staying in a room over the bar. On two occasions I had to ask the front desk to have the noise limited/ One evening was after 11 pm and the other after 12 am.
The location was perfect and was close to the near by toursit attractions such as the lion monument, Chapel bridge. It Was also very close to the local train and bus station which was handy as we got the train from Zurich airport in to Lucern and were easily able to find the hotel. Over all the hotel provided good service and facilites and was definatley good value for money. The staff were also very friendly and helpful.
Decent breakfast, Larger room for 3 people, The hotel staff were very helpful Room was hot and did not have any air conditioning. When the window was open it was too noisy outside to sleep.
Central location. Room was quite big for a family of 3. Friendly stuff speaking good english. Rooms facing the street are too noisy. You can even hear people talking on the streat at night. Isolation is very poor.
The breakfast buffet and coffee machine were highlights. There was a lovely garden which would have been great if it was warmer. The staff were most helpful, providing updates on train schedules and restaurant recommendations. The location was great - the view spectacular. We had a room for 3 and there was more than enough space. There was nothing that we did not like.
The Ambassador had a great location, right near the famous Lion Monument and easy walking distance from the old town.
great location, nice rooms, great service. nothing
Clean, good location, friendly staff
Location, staff, size of room, wireless free access. The only comment is that it should be classified as 3 stars hotel instead of 4 stars.
Convenient parking facilities Old fashioned design of room/bathroom
Great location, close to Old Town. Great breakfast, very helpful staff
Location is nice and but hotel staffs are too mechanical.
We stayed there in 2006 so we knew the Hotel. Nice rooms and friendly staff. Expensive compared to other Hotels we stayed at.
5 minutes from Luzern railway station
Home- like atmosphere.Small but clean room.Good breakfast.Free internet access in the lobby. Great location- walking distance to station, shops, museums and concert hall. The timings for room cleaning were irregular. One day they came too early in the morning and another day too late in the afternoon. Twice when I had the "Do not disturb" sign on the door they just left clean towels in the bag, instead of coming by later when the sign was not on the door.
The rooms were really clean - nice new furniture (we were in the Ambassadors part of the hotel). Staff very helpful to us and children (though did not see any other children staying there). Library shelves on each floor, where you can take a book and replace with one of your own - nice touch. Fantastic location just a couple of minutes from the Glacier garden, panorama and lion monument, and from the shops. Also a very short walk to the lake. We managed to walk to the station with heavy bags and children in about 15-20 mins. Not really - the breakfast did not have a hot option, and the room was a bit cramped, but all that was fine with us. Like everything in Switzerland, it was incredibly expensive, though.
Very good location near market area and near to lake, not too far from city train station. Several: promised Wi-fi was not working. The staff needed to be reminded everytime to refill finished items in the continental breakfast and everyday there was a curt "I don't have" for some basic item like slice bread or boiled eggs. The family room for 4 was too crowded.
We found the location to be excellent; it really allowed us to see old town at our convenience, without having to either drive and park our car or take public transportation. The restauant, Lapin, was outstanding, with not only wonderful selections for eating but a great wine list (not extensive, but a great variety). This is a basic hotel, old with a lot of history. YES!!! We had to leave to continue our vacation.
Location Traffic can be very loud with an open window (no problem if closed), at least in a corner room
Rooms are pretty large and clean. Situated in shopping district, 3 minutes from the lake and 10 minutes from the main station and convention center. Design is very easy, but everything you need for regular staying you may find. It seems that rooms were renovated a short time ago
the cleaniness and warmth of rooms. Very clean bathroom and bedsheets and fresh towels everyday... it is wat i like the most when i m travelling i would have liked to have bathroom shampoos and soaps...they didnt supply anything to wash with... nowdays its difficult to take liquid when travelling and soo we were stuck. we had to run to the nearest shops for it. maybe thats something thet should look into it
room is clean, very good location ,the staff is very helpful. very small room and Poor breakfast
Nothing. They charge 2.5% for using credit cards. There was water leaking in bathroom.
Nice agent at the front desk. The room was clean. The rooms were small, noisy and not good value for money.
The location was excellent and the room was nice and clean.
Good location where major in-town tourists spots and shopping areas are within walking distance and train station is only ten minutes by walk. Smaller than average room and very soft beds while the hotel boasts these water beds healthy.
The room for 4 persons is extreme too small even for 2!
The location was fantastic, very convenient for the old twn and major sites Room was very cramped for a family f four,
No staff can be contacted in the morning since the restuarant downstairs opens in the afternoon.
Good staff very helpful.Comfortable but rooms too hot. Location difficult to locate they onformation on website was incorrect.
Location Rooms were too small. Initially parking was not available. Although we requested a non smoking room, we were given a smoking room which still had butts in the ash tray. When we complained we were given a non smoking room.
Good location, Clean
The room was big, very clean and very comfortable. The location was awesome!! The shower was excelent. Noisy street, make sure you carry your ear plugs with you. NB: It was summer and I had to sleep with the windows open, otherwise it would be too hot inside. (34C outside)
The hotel staff was very helpful. There was a private garage for my motorcycle. The location is fantastic, just a half a block from the lake. Great view.
Near city center and a big room I have a room in another building near hotel one, like a private house with many rooms. They don't say nothing about this previosly
good location It was noizy,as the room was facing the street.
Location of the hotel is quite good. We had a very bad experience. The owner of the hotel seemed to be against babies, and she thought that baby food smells. So, she actually advised us against feeding the baby in the room so that the rooms do not smell.
That it was very close to the city center and they let us keep our cars in the parking after the check out! Nothing at all!!
Convenient location High level of street noise with windows open.
Hotel was very central and easy to travel from. Also near the train station. Staff were friendly and helpful. Would stay here again.
5 minute walk from the train station Nice and helpful staff Good wifi Clean hotel and rooms Good value for money Room and bed were tiny Lobby is small Decor is slightly dated Not quite a boutique hotel A bit kitschy