The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
Very comfortable room, nice customer service, good lake view.
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
close to the city and confortable hotel
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
very good location, helpful staff, excellent buffet breakfast
Convinient location from Lucerne station, quay, sightseeing sights. The draining of the bath tub was bad. Water rain into the drains very slowly.
location location location. Its near to the train station. The twin room is very very small. The double room would be better.
Proximity to the station and the old town The noise of the airconditioner next building awful and room extremely hot. Sleep was almost impossible.
it was close to everything...good value for money
Location is the best thing I remeber for this hotel. I have to check in in the hotel next to Alpina, breakfast also not very good. Check-in not at the hotel Alpina reception, but at another hotel (I can't remeber the name)! The breakfast also troublesome like this!
Very close to the Train Station and the breakfast in Hotel Monopol is amazing Breakfast
The room was ok, and Clean. Closeness to railway station. The position terrible. What is the point of having a secure card to get in the main doors of the hotel, when anybody using the downstairs bar can get in and go to the toilets on next floor. Having to go to breakfast at another hotel first thing in the morning, when you have to walk passed the downstairs bar, where this rubbish everywhere and the smell of urine puts you off your breakfast. On checking in 3 females sitting down talking and not one moved to check us in until they were told by someone else
The room was clean, efficient, and comfortable. The staff were friendly and helpful.
The location of the hotel is excellent, just 5 min walk from Luzern Bahnhof, opp to Rathaus. A nice budget hotel and I enjoyed my stay. But its little on expensive side. Avoid using minibar in the room as it seems expensive
The loctaion is very good. The room and bathroom are comfortable enough. I got an helpful broucher and map of luzern upon check in, which was nice. Compared to other the price was acceptable for such a good location. Having the reception at a different hotel, though I knew about it in advance, was a bit uncomfortable, especially when I arrived with a suitcase. You have to climb stairs to get to some of the room (though not mine) which again isn't good when arriving with luggage.
room decoration, location;
neat to station 10 mins walk For breakfast and recepation u need to go in another hotel hotel krone .Recepation was available from morning 7 to night 11 only , If you have ny problem in night you need to go to another hotel . all hopeless situation. All room are of different types & size so it depend upon your luck what kind room you get it . So its better to check before booking otherwise you will spoil you happy mood for what you have intent of holiday (:-
My man and I wake up every hour in the evening. don't know what it is, maybe clock of the church. The facility is just very basic. I don't recommend.
our room (Aladin) was very nice room situation (facing place) could be noisy during summer
Room was reasonably spacious, even though not so close to the train station, location was pleasant. Breakfast was ok. Due to the marathon going on on our day of arrival, there was a little fest-like set-up just right below our hotel, with food & music & lots of people. It was quite fun. We arrived to realise that we had to check-in at Hotel Best Western Krone further down. That would normally be fine. However, on that day there was a marathon going on and the streets were barricaded! There was no way we could have cut across the metal barricades with our luggage and all, like the staff told us later when we managed to check-in(1 hour later). I think in cases like this, the hotel should have made other arrangements for guests checking in.
realy magic hotel。 i love it。
central location. some of the decor was quite cheesy
Beautiful Design, friendly staff, excellent location. Just perfect.
The Hotel was a great exoerience and the description on the website was very accurate. The staff were more than helpful and friendly and we thoroughly enjoyed our stay.
Nice hotel overall but overpriced Bathroom leaking :-)
the staff treatment and the strange furniture the shawer pipe is not working very good
restaurant, beakfast, helpfull staff
The friendliness of the staff, the fact we could choose a room, the "feeling well", the fair rate for the room, we could had a "small breakfast" for a lower rate (this is rare in hotels of this category and I tested a lot of hotels..). the fact the they reserved us a corner in the bar for a drink befor the dinner. No arrogance in the whole hotel, .... It would be difficultt to find something we did not like... and this "I did not like" has nothing to do with the hotel itself it is more politic...but it would be nice to have "no smoking" at breakfast and in the restaurant ...smokers could smoke so easely upstairs at the bar..
The concept of the hotel, the furnishings and the restaurant were all very good and its location is very central. It is very beautiful. The heating was a problem because the temperature could not be controlled in the rooms and it was always very hot and not comfortable for sleeping. The bed was very hard and not comfortable and there was no place in the room for two people to sit except on the bed. I expect a much greater level of comfort at this type of hotel.
Very good food.Perfect place to stay for romantic night.While she will try to find you in bed you can see her in the mirror....
We spent to nights at the hotel while in Lucern and had a brilliant time. Staff was very caring, room (the cheapest one) was on the 5th floor with nice view over the city. Location is perfect - we could go everywhere on foot. I really recommand this place to anyone who like modern architecture!
Exceptionally friendly staff, large and nicely furnished room, great views from windows (had a corner room), very fine asian restaurant in the basement, lively urban bar lounge, best presented breakfast i've ever seen (unfortunately i'm not a big eater in the morning), very central but quiet location: a few steps from train station and lake, but on a quiet city park. Everything was really to my full satisfaction! Just one hint to travellers: upon arrival, move the lower table below the desk into a far end corner of the room; I hit its sharp edges twice when standing up from desk chair, and left the hotel with a badly bruised leg ;o)
The room temperature was the adequate for the season the room was very clean and smells very nice.
The hotel did not have an iron available for use.
Location was the best attribute. The room we had was small & so cramped for 2 big people.
staffs are friendly, very close to train station and location is excellent
Great location, friendly staff. Beds are very hard A/C does not really work well.
The rooms are very confortable. The bathroom is large and clean.
Lovely room especially shower Need to introduce room service
Very clean, friendly staff, beautiful view, great shower... The breakfast...
nice location no parking available, small room.
breakfast could be extended a little (but is was good already). The use of internet and minibar i would like to see included in the total price voor staying in the hotel. No extra charge for it.
Location to station and boats. The "modern" design was a bit odd.
room decor and amenities, location
Location! in front of the train station and the centre. Price, far too expensive.
It was convenient to the Old Town Arrival by car - difficult finding hotel and a place to park to check in
It was a conveniently located hotel and had great rooms.
The location is great.The City center is about 5 minute by walk. The Restaurant's Menu has not a big choise .There are not many place in the Parking Place
It's not up to standard. Poor Service! The staff were not friendly and lack of security checks! Taking the Key without asking ID . I guess in this case anyone could have the acess to the guest rooms.
This hotel was excellent. We felt it was as good as any hotel needs to be. Fantastic location near the train and lake transportation. very clean. Excellent facilities. Great breakfast. a great stay in a wonderful city...we think Switzerland's best location as a central base to day trip using the trains. A little pricey, but that's Switzerland now days.
The hotel staff were eager to answer all our questions. They were extremely helpful. This trip we travelled a lot by train, and the Waldstaetterhof's location was very closed to the station. We would definately stay at this hotel again. Nothing
General conditions of the room and of the hotel were good. The lack of a fitness/relax center.
No staff can be contacted in the morning since the restuarant downstairs opens in the afternoon.
Good location where major in-town tourists spots and shopping areas are within walking distance and train station is only ten minutes by walk. Smaller than average room and very soft beds while the hotel boasts these water beds healthy.
Nothing. They charge 2.5% for using credit cards. There was water leaking in bathroom.
Good location, Clean
The room for 4 persons is extreme too small even for 2!
The location was fantastic, very convenient for the old twn and major sites Room was very cramped for a family f four,
Nice agent at the front desk. The room was clean. The rooms were small, noisy and not good value for money.
The location was excellent and the room was nice and clean.
Good staff very helpful.Comfortable but rooms too hot. Location difficult to locate they onformation on website was incorrect.
Location Rooms were too small. Initially parking was not available. Although we requested a non smoking room, we were given a smoking room which still had butts in the ash tray. When we complained we were given a non smoking room.