All staff from the check in ppl to the maid staff, very friendly and helpful. Price of ordinary food in the "Coffee Shop" $$$$ way too much when it's not anything out of the ordinary, I paid $50 for breakfast for two. We had eggs and hashbrowns
Room was clean, nice and spacious. The hidden fee at check in that doubled the price from what I was expecting to pay.
The buffet was pretty good with a lot of good options.
I like the location in the middle of the strip, and I like the customer service, staff were very helpul and friendly. The room was dirty and smell, and we found bugs on beds, resort fee very expensive. Nothing fantastic about this hotel.
Fast until crowded elevators. Beds. Bell service and valet. Staff Definitely time for an upgrade. Very overpriced restaurants. Smells horrible inside like years and years of old smoke , better air circulation would help. Carpets througout hotel were gross. I checked in around 630 and I had to wait 30 mins for check in and they did not have the room I had paid ahead for and was guaranteed. Also didn't get the smoking room that I requested. Fan in bathroom didn't work remote control didn't work. Only 2 electrical outlets in room. Won't be coming back.
The rooms were clean and spacious. The casino was clean and the location was great. The service at the bars was slow.
Great customer service by all the staff. Very prompt and polite. I'm not a smoker. So they still have a smoking casino, which I think most places still have. One of the few things I didn't like.
It was clean and very convenient right off the strip and in the middle of everything The wait for check in and check out
It to long in the lines
Location and facility Their cancellation policies are a rip off.
Location! Right next to fashion show mall and right across from Venetian. Charge for everything - $40 for early check in, $50 for late check out, no microwave in the room, resort fees of $36/night. Casino is old and worn out. Staff are mostly unhelpful.
The room was very comfortable and had a good view.
beautiful, clean too expensive. no perks.
THE ROOM! THE SPA! The view! Deodorizer smell. (Better than cigarette smoke, I suppose). Food at Sinatra was way overpriced for not being very good.
The rooms, comfortable beds & uniqueness of everything. The food & staff was A+
5 star restaurants, amazing spa, gym with everything you can ask for, great shows, luxurious hotel!!
The people who check your card at the elevator are rude
* Spacious & luxurious room * Generally easy to get a spot around pool * Nice classy casino * Lots of restaurants in hotel * Hotel was exceptionally clean * Located at the nicer end of strip * Fantastic stay overall, would stay here again * Quiet room (which we requested) * They gave us $100 dining voucher which we greatly appreciated! * Staff around pool were pretty hopeless. We had to wait a long time to get service and even left a few times because we didn't get served at all * Located about a 20 minute walk from middle of strip so had to get a taxi a lot of the time * They charge for wifi which seems pretty ridiculous in this day and age
almost everything was great The bed was awfull, they should change the mattress (suite 5738), could not get any rest.
We have stayed here twice now and have loved both of our stays! Staff is fantastic! Rooms are large, clean, and sexy. The food and drinks are a bit pricey, but no more than most of the higher end hotels. It's a little noisy if you stay in a room overlooking the strip, with the clubs playing music beyond 1am. I would highly recommend against the breakfast buffet. It was included in our room last time, and we wish we had gone somewhere else and paid for breakfast.
Best ambience on the strip. Great dinning options and very friendly staff
We have ordered vegetarian food and found meat in our food. Pool area was not bad, but could have been kept better especially water had lot of accumulation . Lot of cigarette smoke , even if you are not in the casino. It was the worst we have seen anywhere in Vegas
This hotel has everything and gives the Las Vegas feeling with a very luxurious wrapping. WiFi access is as natural a comodity as water and electricity. To charge 15 dollars per device per day for this is baffeling! Just include general access in the room price and remove device limit.
Room comfort and view. Higher end hotel so crowd is relatively calm and easy going. Room smelt like old cigarettes. Only staff that seemed happy were the in room dinning delivery folks. Check in, valets and doorstaff were slow and unattentive. We are likely to stay at Venetian/Palazzo on our next visit. Better food options/shopping and friendlier staffers.
기본적으로 호텔로서 갖춰야할 모든 것을 만족한다고 생각한다. 직원들도 너무 친절하고, 객실 디자인, 청결도, 구비 물건 등 내가 묵었던 어느 일류 호텔과 비교해도 최상급이다. 고객을 위한다는 서비스 정신이 체류 내내 느껴지는 또 가고 싶은 호텔이다. 가격도 호텔 값어치에 비해 저렴함은 물론이다.직원들 또한 어떤 요구에도 할 수있는 최대한의 서비스를 제공했다. 정말 미국에서는 이 가격에 보기 싶지않은 호텔이다 고층이고, 금칠을 해서 그런지 핸드폰이 통하지 않아서 불편했다. 옥에 티이지만 요즘같이 핸드폰이 필수적인 때에는 꼭 개선책이 있어야 할즛하다
직원들도 너무 친철했고 객실이 너무 깨끗하고 편안했음.시설도 좋았고 고객의 편의를 위해 많은 배려를 한것이 느껴졌음. 가격이상의 가치가 있었으며 다른 사람들에게 적극 추천하고 싶음
Our first time at Wynn but it definitely will not be our last. The hotel rooms were roomy and comfortable. The casino, restaurants and bars were first rate. We even enjoyed the Buffet! An A+ experience!
Beautiful and well kept. Can find as nice of places for less money. Not much to do other than gamble. Even lounge bar was tough to get into. Can be long waits for restaurants.
Eat, gambled, swam, sat poolside, caught some sun, drank, and did I say eat? Found myself winning on the tables and that always makes for more fun. Large room. Big bath. great view all things at the hotel were great but I can't believe I got scammed on the ride from the airport....I was just so tired and had just had a three hour delay before finally taking off.....the taxi do not take the highway......if you see highway, you are getting taken for an extra $20, plus I tipped the guy.....
I liked the rooms, the comfort of the bedroom and bathroom. Cleanliness is not outatanding though. We had to request shower gel to get it. It was not available at first for instance. I didn't like the way staff behave and ibteract with us at the casino. It was not an atmosphere that encourages people t play cheerfully
I always love the gardens, the comfy casino seats, employees willingness to always be helpful, cleanliness, air quality isnt bad, detail in the overall decor... etc., etc.
Rooms were high tech Lack of nonsmoking rooms almost sent me to the ER
There reservation system was down and although I arrived at 7 at night and then waited 2 1/2 hours for a room, they had no back up for registering a room and could not tell me when I would get one - so I left and drove to another hotel. At 12:00 that night they called to let me know they could register me.
Unfortunately, their computer system went down and they did not have a back up. All of the slot machines had to been hand paid which took over two hours. No one was able to check in or out during this period of time. This happened on a Friday night (6/3/16) at approximately 9:15PM. I was stuck waiting to be paid a minor amount so that I could leave and make it to a dinner reservation. I finally left the slot machine to another player as I was meeting friends and would have been late.
Everything was nice
Staff is great, room was great. We had an amazing time The buffett there has gotten famous and now there is a 1.5 hour line to get in. I feel guests of the hotel should have their own line so we can eat some breakfast.
Complimentary water , coffee and wifi not provided
The room was soooo beautiful and large and had a great view of the strip. There wasn't anything we didn't like. It was fabulous.
Staff was quite pleasant and seemed genuinely interested in our experiencing a nice stay at The Palazzo.
Staff very professional and helpful, room neat and clean Noise of cleaning near our room in the morning, can't sleep in or nap mid day, but it wasn't really that bad, I know they have a job to do
Rooms, pools, workout room were all good. Delays in checking out, skeleton crew, trying to charge another 40 bucks per teenager in top of the pricey resort fee. Gouge
The room was very spacious and clean. The bathroom was clean as well. Roomservice were fast and most of staffs were nice. Overall it was very clean and cozy. Somehow the security alarm went on at 5am while we were sleeping. It was very annoying and wasn't pleased with that. When I checked out I mentioned that to the staff. she told us that it was just the security alarm and acted like it is just nothing. Besides the alarm thing, other things were okm
Free parking was lovely! And so many great restaurants and shops within walking distance!
Beautiful and spacious room. No complaints.
Location, casino, upscale The bed and pillows horribly uncomfortable for a 5 star propert
I loved the size of the suites and the comfort of the room. It was the perfect size for my group. The cleaning lady did not come in to clean when we asked her to come back after we left. She did not come back to later in the evening and she did not do a good job of cleaning.