Room was recently updated, comfortable and quiet. Outside and common areas were really outdated and appeared scary. Staff were not good. I prepaid for two nights and was locked out of my room the second day because they had me registered for only one night. Had to fight to get back into my room. Hotel was located in a very strange area.
Everything you need in a walking distance. Friendly staf. Clean, safe, comfortable.
Warm breakfast The receptionists never show smile; shuttle bus interval too long
The room is large enough. The A/C is not work well
Very nice young lady at the reception. Very friendly.
good for the price
Location Remodeled but very poorly and free breakfast was gross and was discussed with the roaches
Hotel close to airport but not too noisy - restaurant on site quite good with grat staff
Room was quite spacious & comfortable. Room window was of small size.
access to O'Hare airport
The location was convenient for the purposes of my trip. Overall, it had the feel of "cheap" even though the price to stay was night. The clock radio didn't work, even when it was replaced with anotehr one. The business center charged for simple internet access (while the Comfort Inn in Skokie where friends stayed did not; I checked a-mail there!) The breakfast offering was tasteless, and the disposable plates & utensils just plain cheap!
Plenty of space and only 2 blocks away from the venue where we were attending a concert. Breakfast buffet was a nice surprise. Room was spacious enough for our needs. Steakhouse next door had good food and service. It was very convenient. Noisy place. Neighbors next door were loud until 2 AM as well as the people downstairs who stayed out on their patio -which made the noise echo. It sounded like we were surrounded by 10 different people. Walls were thin. One of the 2 beds deflated shortly after adjusting the comfort level. Luckily, we had been given a room with 2 beds so we moved to the other one. Unfortunately, the remote for that one did not work which is why we chose the other bed to begin with.
The rooms were very clean, and smelled clean. Comfortable sleep number bed with nice size TV. Very comfortable stay. The guy at the front desk gave me a lot of attitude when I was checking in. He treated me and my girlfriend very poorly.
The big beds. And the friendliness of the house keeping staff. The hotel works with certain cab companies, and they are like the most expensive cap services. I don't recommend going downtown when using the hotels cab service unless you want to pay more than 50.00.
They had really nice rooms for the money I paid. I've stayed at very expensive hotels with run down rooms. The staff when I checked in and checked out was very nice and polite and answered all my questions. The breakfast was paid for in my reservation, however if I hadn't booked the room I did I would have had to pay $10 each day for breakfast. I didn't get to use the pool as it rained my entire stay but all the other facilities were nice.
How much they knew about the "law". More than the police, apparently Everything
Very clean, staff very friendly and helpful thin walls so can hear everything from surrounding rooms and hall. Sleep number bed would not hold air properly. Very loud hotel guests in halls and rooms til 3 or 4 a.m.
The location of the hotel. Rooms are cramped and do not have one comfortable place to sit beside the bed.
clean and had a good breakfast had to wait 40 minutes for a shuttle. calling reception had no impact whatsoever!
For a small fee we were allowed to leave our car in the parking for 4 days while we were out of town. Instead of having to pay for parking at the airport, which would have been twice as much. There was no Korbel brandy in the bar
Great location for flying in/out of Chicago. Front desk staff gave us a discount for long term parking during our trip, beat the rate at O'Hare. We will likely stay there again in the future. Entertainment in the morning consisted of watching a mouse make his rounds in the dining area.
The staff and the hotel always make me feel very welcome and the rooms and amenities are perfect and very comfortable and always clean. /the location couldn't be better from shops and restaurants to being only a couple miles from the airport I think it has gotten a bit pricey....for the room.
Wireless Internet, good parking lot, kind services, clean, spacious and two big queen beds. I wish the hotel price includes breakfast without extra charge.
Cleanliness. View. Thats about it Didnt like the fact that there was not enough spaces to park my car. The lot was completely filled, and the hotel offers no valet service. I wouldve happily paid $10-$15 for valet, instead of having to drive around the lot in circles for close to half an hour waiting for a spot to eventually open up. The staff didnt offer much helpful suggestions on where to park my car if a spot wouldnt open up. - The room was nice, clean, organized. My only complaint about the room was the bed and pillows. Most umcomfortable bed Ive ever slept on. No pillow top or decent padding on the mattress. You can literally feel the hard springs digging into your back. The pillows offer no neck support, so you pretty much have to bunch the hell out of the pillow so that at least your head and neck are comfortable. I woke up 4x during the night bc the bed was just so damn uncomfortable. -- I never write bad reviews about hotels ever because Ive always had good experiences, but being that this hotel is a Hilton, and your paying the Hilton price, the quality/experience was definitely below average and I wont stay there again. For the same price, there are far better hotels in the Rosemont/O'hare area that Ive stayed at, such as the Marriot Courtyard right next to the very same Hilton I stayed at, or the Springhill Suites less than 5minutes away. -- Overall, I wish I had my $200 back for the one night I stayed the Hilton. Not worth it.
The staff were particularly helpful which is always much appreciated.
cleanliness of room check in staff
Needed to spend one night near O'hare. Good place for the money.
When staying I had the pleasure of being taken care of by Maria and Tiffany. Though usually the only ones working, both did an excellent job staying on top of it. Price of drinks at the Bistro were a little high, but that is to be expected
Had to take a cab which cost 20 more bucks. Extremely simple breakfast, complementary? yes but just too simple. Great shower experience with amazing water pressure.
The lady at the front desk was nice and personable. The bathroom had black hairs EVERYWHERE! It didn't feel very clean.