Central position, friendly staff. Had Sky TV available in the bar area, which they switched for us to waatch 1st day of the Ashes in Brisbane. No a/c in the rooms. No Sky TV in the rooms. I thought room rate was expensive for what you got
Comfortable and clean room with a fan to cool us down as it was a very hot day. The staff were very friendly and polite. The room was not ready when we arrived but the staff were great and looked after our luggage for us while we went for lunch.
the hotel was really superb, staff were so helpful at all times and the food was lovely this is a hotel i have used time after time go for it its centrel and of high standerds can i stop longer
central to town centre
Staff very pleasant and helpful, and knew area quite well. Hotel well insulated against noise outside of it. Room was quite spacious. Toilet bowl really needs a good bleaching (it was pretty brown) and cracked / loose floor tiles need replacing in bathroom. Also had dirty pillowcase which was replaced, so standards of cleanliness need to be improved.
The Duty Manager handled my morning complaint very well. She was attentive, curteous and resolved my issue suitably. Getting woken up at 405am by a crowd of people outside my door wasn't great and then the party next door caused me to call the Duy Porter at 440am. He was very helpful and ejected one perosn from the hotel.
Very convenient for the train station and bus for the metro centre. Staff were very friendly and allowed us into our room when we arrived. We also left our luggage until we left for the train. Excellent service from all staff. The only down side was the level of noise during the night. I would request a quiet room the next time I visit.
The location in the city centre oppersite the train station i used 1. we booked a double room and recieved a twin. Told staff and moved rooms. 2. the 2nd room we got wasn't as clean as 1st room. the bins hadn't been emptied and the bath has hair in it (quite a lot). We didnt switch rooms again has we were on a deadline.
good location, good breakfast
The location of the hotel
Friendly staff and easy parking
We enjoyed the extra luxury of staying in a prime location in the city, we got upgraded to the bridal suite and no extra cost whic was fantastic and everyone was polite and very helpful, we would certainly come again and would be happy to recommend the hotel. we also loved the bathroom, the shower was great. we did not have breakfast as it was rather expensive and all the reviews said it wasnt worth it,
Comfortable, quiet and calm.A lot of oldfashioned charm with helpful staff. Good service in restaurant.
It's proximity to the city, you couldn't get closer to the shopping and sights if you tried! The hotel was very basic, it had no atmosphere and looked shabby and in nead of a refit. A distinct lack of luxury swing as it has a 4 star rating!
its location and the high standard of the hotel. I would have liked to check in an hour earlier.
Location was just what I wanted Meeting friends and enjoying a very nice meal in Chinatown The Dragon House
Ease of access directly to city, facilities, bars, staff, the fact that it is an independent hotel & not a chain
Very helpful doorman who provided free map of Newcastle and information leaflet plus friendly advice Confusing 'levels' rather than floor numbers. Unusual for breakfast not to be included in room price.
The room was very clean and comfortable and newly furnished, staff very helpful. The panini that i ordered through room service was over cooked and hard. Also i paid cash in the morning and yet the hotel held back funds in my bank account which have not been released to date!
Contemporary modern rooms, good location in Newcastle city centre and close to bars and restaurants. Breakfast delivered to room was very poor. Room was located next to air conditioning shaft which was very noisy.
handy to town centre
The friendliness of the staff and the extremely well-appointed room, spotlessly clean. The hotel was ideal for our theatre/shopping stopover.
Decor is chic and position is terrific Breakfast service was hit and miss. No room for an armchair in the bedroom
Staff went out of their way to help me with all the problems I encountered with the hotel. Too many to detail here! See the reviews on TripAdvisor too.
The interior design of the rooms and the reception area and cellar bar was outstandingly elegant, uncluttered and enjoyable. We welcomed the opportunity to go to the adjoining restaurant for dinner. The water in the shower didn't drain away and Channel 5 was unobtainable - we wanted to watch the Test Match. An iron with an ironing board would be a welcome addition.
I was impressed with the Grey Street Hotel and will definitely be staying there again.
Close proximity to the city centre and the river views from the room Wireless internet is only in Hotel Lobby and costs £20 per day(this is not rocket science and Hotel are out of order here). Bed was a bit hard and AC was a bit hot (control problem) and overall decor/fittings etc are dated and worn and reflect the time the hotel has been trading in this location. Car parking is an excellent bonus and lots of private space available for guests. Concierge is great and knows his stuff. (In general Hotel needs refurbishing but overall a clean and tidy place to stay).
General ambienece and location
The design of the room the full length window overlooking the river. The ease of getting to The Sage and the shopping centre. Staff were extremely attentive. We would definitely stay again. Nothing there isn't anything I can find fault with
The location of the hotel was excellent and the room was adequate and the reception staff were helpful. This was our third stay at the hotel and it appears to be letting its standards slip, there were not enough bar and waiting staff and the tables were all full of uncollected plates etc,we had to wait an age to get served if the barmaid was off her mobile long enough, the breakfast was similar not enough staff, expensive, and generally cold and pour quality/
The location. Room looked shabby and very dated with thread bear seats, an uncomfortable bed,grubby bathroom with a tap that leaked water all over the sink area.We were woken repeatedly through the night by people shouting and banging on doors.This is not what you expect from such an expensive hotel,extremely poor value for money!
Posistion was fantastic, our rooms had floor to ceiling windows, top floor with a fab view of the river
Location for city centre the whole building was cold, the air con was noisey, the bathroom was shabby and cold. the breakfast was poor and the unhrlpful
very comfortable bed communal areas very smart and pleasant bathroom past its best and shower facilities poor- not what I would expect from hotel of this level view from room very poor
Situation of hotel.easy access to shops,bars.cleanliness
the black mould all over the bathroom ceiling!!!!
clean /comfortable room situation as it was very noisy until about 4am also they ran out of supplies for cooked breakfast
Breakfast was freshly cooked. Was difficult to find - situated in an area that 'has alot to be desired' Outlook was of a rail bridge and underneath it's arch's - the 'homeless' living. Not recommended for a saturday night stay - unless you like the noise/music until 3am of the pubs and clubs.
Checking out Everything
I like the location, the hotel is really near the centre. The bed wasn´t comfortable
Location of hotel Had to stand and wait 25 minutes for soneone to come and book us in at the reception No heating provdided apart from mini desk heater which did not provide much heat at all mould on the bathroom ceiling and walls and stunk curtains were not big enough to cover the window which made the room cold and draughty. Waited 40 minutes for breakfast in the morning where we sat in a cold room because of the heating not working
Requirements met for a one night stay.Good value for money-£45.
Staff very friendly and helpful Public areas very worn
Wonderful Staff, beautiful hotel , terrific location !!! No
Friendly, helpful staff. Great welcome. Very comfortable bed and bedding. Towels large and soft. Free, easy access internet without problems. No view from the window (4th floor). Room smelt of cooking from outside. Decor in room and restaurant was soulless and business like. Only one of everything in minibar, but two guests!
The location. Booked a room on the Wednesday for Saturday occupation. Told the restaurant was full, could only eat at 5.30 or 10.30. Surely some places should be kept for guests. Lounge unbelievably cold.
A very comfortable stay. With a good breakfast and pleasant staff throughout.
Clean rooms.Good showers.Helpfull staff.
The location was excellent for our concert at the Sage Gateshesd. The hotel was central for Newcastle. The rain !
Staff were very pleasant and tried to be helpful No early check-in. I presented from Newcastle hospital with a severly injured leg and a broken hand in a cast. Had to sit in the bar/lounge until 2:30 pm (over 2 hours) It was miserable.
The location and secure car parking facility. Very convenient for walking or taking the local bus sevice to the city centre.
hotels location near to event we attended helpfulness of staff value for money
Convenient location. very helpful staff. I arrived on one of the coldest days of the year to find that the hotel room was freezing cold as the only electric radiator had been turned off at the wall, the tv remote did not work the tv and the main light had blown (though that was fixed by the staff.
Good location for the Quayside. Friendly staff. Clean rooms
Your Staff were exceptionally helpful in all our needs
Made to feel welcome and our needs as a family were responded to very efficiently and with genuine willingness Our room was too hot on night one although when I asked for a fan we were given a different and cooler room
Friendly staff. Good food. Value for money. Breakfast was poor. Some cheese would do the trick!
Central location. Very comfortable and attractively furnished room. Helpful staff. For a place which was trying very hard to be 'designer' and cool, there were some odd features - plastic glasses for fruit juice at breakfast, for example.
The friendliness and helpfulness of the staff. I couldn't fault them. Bit noisy from Thursdays to Sundays because of Jimmyz Bar being underneath, but the live music finished at 11pm and there was secondary glazing on the windows which helped. Other than that, no problems really.
it was nice and comfortable, breakfast was lovely everything was just fine
Its proxcimity to centre of town Bar downstairs rather noisy in rooms
Breakfast & free parking. No complaints at all.
Nice place and good location and good price. Good decor and breakfast. Could have been a little cleaner, a bit dusty round the edges.
Reception staff were very friendly. The rooms and corridors were dark and the carpets dingy. The bathroom was clean and nicely tiled but my bed had a dip in the middle.and was uncomfortable. The windows were grimy. The cooked breakfast was ok but the coffee was like dish water. There was a strong smell of disinfectant in some areas. Two of our bedroom lights did not work and we had to ask for a heater because the central heating had been switched off (mid April in Newcastle was still quite cold), the heater did not work so we went to sleep without.
Excellent location in the Quayside area of Newcastle. Staff were very friendly and helpful. Room wasn't prepared and shower head was missing when we checked in. We had to be moved to a another room. A brighter decor would improve the atmosphere.
The peresonnel were really courteous, and helpful and the room was comfortable. Great breakfast... thank yuo againa to wonderful staff Nothing that springs to mind - it was a good experience all round
Location is great for nightlife. Receptionists friendly. Bathroom smelt of damp. Staff refused to serve breakfast at 10.25 despite breakfast being advertised until 10.30. Overpriced.
Going to my sons graduation, only The state of the hotel was dire, cleanleness left alot to be desired, security appauling, the bar closed at 10:45, not good in a hotel. I was charged twice. The reviews were not brilliant, but they should be worse, I would not rate it 2 star let alone 3 star.
The evening meal I thought the Hotel was shabby, noisy, my room smelt of smoke although it was non smoking. I thought the room was poor quality for the cost.
Staff were friendly and it was very central, outside noise minimal. Breakfast on Monday was chaos - items running out, lack of staff. Shower was dreadful. General appearance dreary.
good facilities in room;very central for the city; clean; Disappointed that restaurant was not open on Sat.; unable to find entrance easily when on foot; steep stairs to haul luggage up from this entrance
people were very friendly