staff very pleasant,very good breakfast, central location, our room was too dark and airconditioning too noisy.
It was wonderful. Staff was helpful and friendly, breakfast was great, hotel was adorable, location was fantastic. Just that smoking was allowed in the foyer. We had a wonderful room with gorgeous, big windows that I wanted to open up, but it seemed that often there were guests smoking there and it drifted into our room, which was kind-of a bummer.
Great hotel! Loved the design/style of the courtyard, sitting room, and our room. The Ned was comfortable. Location was fantastic. Breakfast was great. Overall great value. The hotel advertised free wifi, but we couldn't get on the network.
Very good location, staying in what we considered to be a piece of historical Spain and would have no hesitation in recommending to others. Poorly lit access to hotel at night. Need to say on website that you cannot park but this is not the hotels fault - just a matter of fact due to the nature of the area but best to be forewarned.
Liked everything. Good value and very good atmosphere.
The staff was very friendly and helpful. The breakfast was good and the rooms are very comfortable. Our room was facing the inner couryard and it was hard to get light into the room without compromising our privacy. We requested a room with a view but we were told it would cost more. For the price we paid we should of had a room with a nice view. This hotel is a little overpriced.
the interesting building layout, helpful staff, excellent breakfast To have coffee/tea available at any time would have been welcome.
We had a beautiful room overlooking the central courtyard. It is such a lovely old building to stay in. The location is very central. All during our stay the central courtyard was covered with a sunshade even though it was late Autumn and it was difficult to tell what sort of day it was outside, it also made our room quite dark. The morning we left they pulled it back, it made such a difference. Also there were no lifts to our room, we had to carry our heavy international suitcases up (and down) 27 steps.
beautiful facility, very helpful staff, and a great location.
The decor of the hotel It was very difficult to find. It was not explained to us on the website that the hotel is situated the old town where cars are not permitted. We got were driving around for about an hour with sat nav trying to find this place! Also, whilst the rooms were very nice and clean, the noise was terrible. Everything echo's through the courtyard.
Extremely friendly staff, well positioned hotel, excellent bathroom with huge bath, free minibar, we had free coffee every morning ordered through room service. Only 1 english speaking tv channel - CNN.
very well situated
The best thing about staying at the hotel was free internet acces, the courtyard, easy acces to the centre of the city. Free mini bar was good There was no music channel availabe through the tv. No cd player or radio to listen too. The safey deposit box should be in the room with a coded box. The sauna facilites were good but a swimming pool would have bene better. No tea and coffe facilites availabe in the room.
excellent service, helpful front desk, great location, knowledgeble about restaurants, etc
Fabulous hotel layout with good food selection for breakfast. Location is great for access to Alhumbra. Hotel is a converted monastery so had lots of space and many interesting alcoves to explore. Very clean and well serviced except for drinks waiter who 'forgot' to serve us more than one drink. Very poor drinks service in the lounge
perfect location, nice room expensive, especially meal services
Central Location, friendly staff
We were upgraded to the older section of the hotel which was very quiet. The room was very spacious and nicely appointed. Last few nights in Spain, thought we would splurge. Hotel recommended some excellent restaurants.
The reason I selected Santa Paula was because the Hotel is in a 14 th century house , convent., medieval courtyard and the location.Unfortunately I did not receive the rooms I requested (courtyard view). I was not told the "type" of rooms I reserved were not located on the courtyard. Very frustrating. We revived every day in the Turkish Bath and sauna. The staff were helpful . Your descriptions and prices are extremely misleading.The reason I selected The ac Santa Paula was because the Hotel is in a historic building with a medieval courtyard + location.I Specifically requested a court yard room .I specifically requested 2 rooms on the court yard. We received 2 tiny new rooms in a new wing I did not know existed.The staff informed me the rooms I reserved were not on the court yard! Why did not some one inform me upon my reservation.The next morning the gracious staff moved our belongings to rooms facing the courtyard. They did not inform us that the court yard (not on the court yard level but facing the court yard) rooms were not the same rate I had been quoted substantially $$. Very frustrating experience.
style of hotel and convenient position
Noise at night;windows need secondary glazing.
The staff were exceptinoally helpful. Please tell them that the toursits with the 2 bicycles thought that they were great
Convenient location and good quality family room. Rather noisy due to proxmity to centre of city, but thats perhaps predictible enough and the drawback associated with its convenience. Overall a good choice. No, it was a very good place for a family to stay with big airy room and plenty of space
Good location, right in the centre of town and just a short walk from the Alhambra and other sights. The room was comfortable and the staff were friendly and helpful. The wifi didn't work for a day or two while I was there, although the rest of the time it worked very well.
lovely, large and comfy beds. and a full sized bath.
The position is great: just in the middle of the city. The breakfast is wonderful: you can find every kind of sweet and salty stuff. Some room (like ours) is close to the lift and the noise could be bothersome. The same is the case for the toilet of the near rooms.
not so clean AC
Location Room was very nosiy and we were charged more than three time the price for staying Saturday night from the price for staying on Friday. Thiis is outrageous and will be reported if no refund is given.
Location was good, and the price was good enough ( didn't pay breakfast), clean room. It was not that confortable, old elevators, on the hallway to our room there was an open air conditioning vent open looking quite dirty, view was awful.
비교적 싼 가격에 예약해서 기대를 안했으나 도착해보니 4성호텔이어서 깜짝 놀랐습니다. 시내 중심가에 위치하고 있어서 위치도 매우 좋고 프론트직원들도 영어를 잘해서 편했습니다. 일단 위치가 환상적이고 호텔도 매우 깔끔해서 2박하는동안 정말 좋았습니다. 냉장고, 개인금고 모두 있었습니다. 강추합니다. 싼가격에 예약해서 그런지 안쪽으로 창문이 있는 방이어서 약간 답답했습니다. 커피포트가 없습니다. 프런트에 달라고 해도 아예 전기식 커피포트가 없다고 하네요.. 뜨거운물을 달라고 했더니 bar에 가서 얻는 수 밖에 없었습니다.
staff attempted to be helpful in providing directions to local attractions and restaurants We were moved to a superior double room bcause of a cancedllation. The original basic double room was outrageously small and simple for the price.
The warm welcome and the personal service. We felt very special and would have liked to stay longer due to the uplifting atmosphere of the hotel.
excelent localization, very ease access to Alhambra, personal very efficient and available
I love the design of the room I stayed and the building itself!! Tiny thing I aware was the noise from the main street. as the rode was by stone and many cars pass with the noise.
Excellent location. Very friendly staff !
the room (clean, modern, well equipped)
Excellent location, cool design, comfy beds, close to everything you need for a two day visit of Granada.
Staff really helpful, even let me practice my very poor Spanish on them! Location excellent. The in-house cafe bar really good for desayanus and afternoon tea! Air con not that efficient - but didn't have to use it. Usual late night/early morning city street noise, but not really a problem.
Good location, Comfortable rooms. Nice choice for a few days holiday. Cleaning should be improved. Especially floor. Also most of the roads in centre close to traffic. If you go by car better check the free roads and nearest car park. Hotel also have car park vale service. But around hotel is close to traffic.
Staff was very helpful and friendly. They went out of their way to make our stay a pleasant one and to book outings for us. Some of the staff speak excellent English and the ones who don't try their best to help all the same. The bathrooms are excellent. Location of the hotel is very good.
Customized service and friendship personnel furnishing and cleaning
Pilar is a very kind and nice person. All the staff were very helpful.
--great location in central Granada --awesome price! --room got too stuffy without using A/C (opening window did not help since all we got was warm air from other rooms' A/C units)
I would like to thank especially the young lady who spoke English on reception, not only is she very efficient but always with a SMILE and also all the staff were excellent and we were referred to this Hotel and will refer this Hotel to our friends
직원들의 친절함이 인상 깊었음 예를들어 비누 대신에 쓰는 바디오일이 소진되어 있었음. 좀 더 세심한 부분까지 배려하였으면 함
위치가 큰도로변이라 안전함. 방이 매우 넓음. 넓고 현대적인 디자인의 객실 담요 있음 커피포트가 없음.
찾기 쉬운 곳에 위치하였고 그라나다 어디로 이동하든 교통편도 좋은편임. 주변에 쇼핑할 곳도 많지만 먹을 곳은 그닥 없음. 호텔은 깨끗하고 가격도 만족. 호텔의 주차장은 건너편 호텔의 주차장과 같이 쓰고 관광도시지만 주차공간이 별로 없어서 주차비가 비싼 그라나다치고는 호텔의 주차비도 다른 곳에 비해 싼 편임. 호텔인데 냉장고가 없었음. 그것 빼고는 서비스, 청결함, 위치, 가격 만족.